Beruflich Dokumente
Kultur Dokumente
Importance 5
Trade-off matrix
3 Design characteristics
1 Customer requirements
4 Relationship matrix
2 Competitive assessment
6 Figure 3.7
Target values
To Accompany Russell and Taylor, Operations Management, 4th Edition, 2003 Prentice-Hall, Inc. All rights reserved.
House of Quality
Figure 3.8 Competitive Assessment
Customer Requirements
Presses quickly Removes wrinkles Irons well Doesnt stick to fabric Provides enough steam 9 8 6 8
2
B A AB X
3
X
4
X BA
AB
6
9 6 3 3 X X
X AB
A XB B A B A ABX
5
5 8
AB
AB X X
X
A B
To Accompany Russell and Taylor, Operations Management, 4th Edition, 2003 Prentice-Hall, Inc. All rights reserved.
Thickness of soleplate
Customer Requirements
Presses quickly Removes wrinkles Irons well Doesnt stick to fabric Provides enough steam
- + + + + + + + - + + + + + + + + + + +
Size of holes
Figure 3.9
+ +
+ -
+ - + + + +
+ + +
+ - +
+
+ + + -
To Accompany Russell and Taylor, Operations Management, 4th Edition, 2003 Prentice-Hall, Inc. All rights reserved.
Automatic shutoff
House of Quality
Size of soleplate
Number of holes
Weight of iron
Figure 3.10
Size of soleplate
House of Quality
Thickness of soleplate
Material used in soleplate
Number of holes Size of holes Flow of water from holes Time required to reach 450
+ +
To Accompany Russell and Taylor, Operations Management, 4th Edition, 2003 Prentice-Hall, Inc. All rights reserved.
Thickness of soleplate
Figure 3.11
House of Quality
Material used in soleplate Flow of water from holes Energy needed to press Number of holes
Units of measure Iron A Iron B Our Iron (X) Estimated impact Estimated cost Targets Design changes
Objective measures
ft-lb 3 4 2 3 3
cm 2 1 4 4 3 3 *
ty SS MG T 5 4 SS *
ea 27 27 35 4 3 30 *
mm oz/s sec sec Y/N Y/N 15 15 15 3 3 0.5 0.3 0.7 2 3 45 35 50 5 4 30 * 500 350 600 5 4 500 * Y Y Y 0 2
To Accompany Russell and Taylor, Operations Management, 4th Edition, 2003 Prentice-Hall, Inc. All rights reserved.
Automatic shutoff
Size of soleplate
Weight of iron
Size of holes
House of Quality
Figure 3.12
To Accompany Russell and Taylor, Operations Management, 4th Edition, 2003 Prentice-Hall, Inc. All rights reserved.