MUHAMMAD SHAHZAD HANIF

mshahzadhanif@yahoo.com Cell: +92-300-6329132 I am a Seasoned NOC Expert with deep insight into O&M Evolution Models and NG-OSS Platforms. 12 years of hands-on experience in areas of telecom network platforms and service planning, integration and operations for various telecom vendor equipment ranging from Huawei & ZTE Soft-switches & media gateways carrying VoIP services, Wireless Core & RAN Network platform, Huawei, ZTE, NSN & Alcatel platforms. Cisco & Juniper IP Core Network; DSLAM & BRAS Network, NOC DCN & IP National and International Voice & Data Network and services. Domestic & Corporate Fixed and Wireless Broadband Voice and Data services; Hands-on experience with NOC Modeling and NOC Front office and Back-office teams, NOC Operational Models, Network health and service availability, monitoring and Network Health reporting and Trouble Ticket Handling, Network Support , Inventory management and Network Performance monitoring and KPI Management. Correlation Rule testing, Outage Scenario building and Vendor Liaison; SLA & OLA management. Hands-on working experience in the areas of 2G/3G Network Architecture and Protocols, Core Network SS7 signaling protocol BSSAP, MAP, ISUP, Core network Signaling routing SCCP, MTP/MTP3b, M2UA/M3UA, SCTP.H.248, SIGTRAN , SCCP, MAP, ISUP, SIP,

OPERATIONS & PROJECT PROFILE

Manager NOC OPERATIONS (since Mar,2003) Pakistan Telecommunication company Ltd. I am directly managing a team of 40 persons which include
NOC Front office & Field Engineer Team of 30 Engineers Back office team of 10 Engineers

I am responsible for;

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Over 04 Million Mobile users & Over 3000 Cell sites with 2G & 3 G Huawei BSS & RAN Platform Nodes (BSC 6680, 6600, RNC BSC 6800, BTS 3900) ZTE BSC & BTS(ZXC10 BSSB , BTSs) 5 Million Lines of NGN & Legacy PSTN Network Nodes comprising of Huawei(Softx3000, UMGW8900, HLRs, M2000 EMS) & ZTE(ZXSS10, Multi-Service Gateway ZXMSG 9000, M31 EMS), Huawei SG7000 & Tekelec Eagle STPs, C-4 & C-5 NGN Nodes of Huawei(softx3000, Access Gateways and UA4000 MSAN Nodes, N2000 & U2000 EMS) 40 MSS, 70 MGWs and Access Gateways WIN & FIN Platforms, Logica SMSC, Acsion VAS Platform 80 GHz of Intl Bandwidth, 416 National and International Customers, Cisco & Juniper Core IP Network. 06 Cisco CRS routers, 21 IP POPs through CISCO AR46 Access Routers, NE 40 & NE-80 Huawei Routers Over 2 Million of Broadband fixed and Wireless Domestic and Corporate Network Users.16 BRAS and 2100 DSLAM Network all around Pakistan.

Distinctions & Accomplishments

Lead the NOC team to achieve all targets for IP & NGN Core Network Domain. Trained young Trainee engineers and transformed them into dynamic team, who can handle Routine Maintenance issues for legacy & NGN Core Network elements. Network Health & Availability KPIs Maintained 100 % of Core Network Availability in terms IP Core Network Elements, Routers and Switches, BRAS & DSLAMs,MSCs, RAN & BSS platforms BSCs, BTSs Local & Transit Switches, Internation Gateway Exchanges and Data Nodes. 100% utilization of IP Core n/w, less than 0.1 % Packet loss, <5 msec latency Achieved and maintained more than 20 different N/W availability KPIs Achieved and maintained more than 30 different N/W Health and traffic KPIs Achieved a record 80 % Call Connection Ratio for Wireless Core Network Achieved 98 % Hand-over ratio by RAN Optimization Maintained CSSR > 98 % while achieved a CDR & CBR of less than 2 %, Low CSSR analysis, RSSI & Low Transmit Power and Call Quality Issues, Session setup time, Data call latency issues 2 of 5

Core Network SOP formation and Traffic Management plans for EID and National Festival days PSTN Core Network Routine & Special Audits Legal & Grey Traffic Scenario building and Network Traffic & CDR Audit for RAFM & Signaling monitoring Wings Low CSSR analysis, RSSI & Low Transmit Power and Call Quality Issues, Session setup time, Data call latency issues RAN Data KPI improvement, Recommendations for expansion/optimization on the basis of Traffic reports generated from M2000 and M32 EMSs.

NOC Front Office KPIs 100 % achievement of assigned targets for IP & Wireless NGN Network platforms Critical-alarm reduction by 30 %. 99.54 % TT resolution Rate with-in Escalation time-lines 60% improvement in MTTR of faults Achieved a record <1% rate of Critical Outage rate

My responsibilities encompass;
Back office TECHNICAL SUPPORT for Network elements to resolve the routine O&M Issues Technical support for Core Network elements, Training the Core network field teams field teams for Huawei & ZTE NGN Nodes, CC08 HCTE and softx3000, UMGW Nodes , iManager M2000, ZTE N31 platforms. Outage & Routine O&M SOPs formulation and implementation through First level Field maintenance teams. Expert advice and resolution to technical issues and problems escalated from 1st level Support teams Root-cause analysis and recommendations for Critical Network issues affecting network health and Service Network Performance monitoring and KPI management, Recommendations for Network expansion based on KPIs Core Network performance monitoring & KPI management; Network Quality Parameters and Network Optimization. Voice & Data Traffic statistics monitoring; Network capacity and quality Recommendations. IP Core Network Quality and Capacity Issues through e-health tool on CA Spectrum. Network SLA and OLA formulation and service level management.

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Performance KPI definition and implementation for Core Network elements. ASR, NER, CFR, CCR and GoS parameters Analysis of low call connection ratios, Signaling & Trunk group loading statistics. VoIP and Video Call quality on H323 and SIP Trunks Core Network performance analysis of for Inter-exchange trunks, CFR, ASR, NER, CPU Load, total successful BHCA per exchange; Peak Hour Traffic loading and justified trunks sizing, call success rate; signaling link utilization; signaling link load; Configuration Management Network Routine configurations; Tariff & Billing reconciliation, Network HW/SW upgrades, Outage management and Vendor coordination for level-III issues. Front Office Network Fault monitoring and Analysis Network Faults and Alarms Surveillance; Fault Diagnostics and Trouble Ticket assignments; Support and coordination for critical and service affecting faults. Network health reporting; FO routine reporting for Faults, Operators activity and Shift assignments. EMS & NE connectivity schedule reporting Network Health & Availability reporting CA Spectrum e-health tool, MRTG and Nagios Availability , PING and SNMP traps on Network Node Manager, NOC SIM Alerts, Periodic availability reporting of NEs through 03 shift-reports on daily basis M2000 & N2000 M31 & N31EMS Performance Optimization; Core Network Quality tasks and Routine Reports through EMS Platforms. Performance thresholds fine-tuning, Recommendations and Planning for Network Nodes. NOC helpdesk supervision and coordination with Vendor and Field Operations wing for EMS & Network Elements outage. Core Network availability and Health reports; SLA management

NOC Routine Tasks Network Alarms monitoring and surveillance & Incident Trouble tickets management Correlation scenarios for Wireless domain and cross-domain dependant faults/Alarms Routine and exception reporting for various network elements through PTCL NOC Dashboard Faults escalation reports, Alarm Severity reports, Trouble Ticket status reports, Field Coordinator and NOC Coordinators & Operator performance and Activity reports, Recurring faults and alarms reports through NOC BO reporting platform Network elements outages reporting via EMS & BO reporting tool 4 of 5

Nation wide Network Spare & Inventory management for Wireless Network Network planning and coordination for expansion of Network M2000 & M32, N2000 & N31 EMSs Integration Issues for WLL NSS & BSS domains at National NOC Troubleshooting of NE disconnection and southbound/northbound interfaces Synchronization of missing Performance data on southbound & northbound. Configuration of different types of Northbound interfaces like, Alarm Streaming & Performance File interfaces Creating/registering, un-registering & querying of the Performance Measurement (KPIs) Tasks/counters Corporate customer issues handling and trouble-shooting of problems SLA management for voice & data services

Assistant Manager NOC OPERATIONS Pakistan Telecommunication Company (Jun,2000-Mar 2003)

Ltd.

Lead a team of 10 engineer & associates for the routine operational and functional duties. Responsible for M800 MSC, BSC 6600 and over 400 BTS sites of Central Zone Alcatel & NSN PSTN network comprising 3 DTEs and 11 MSUs of Southern and Central regions. Huawei SSP & SCP Nodes

Distinctions & Accomplishments

Huawei SSP Integration Project Successful completion of the project planning and execution activities for 05 SSP & 01 SCP,SMP Nodes of C&C08 Tellin IN network of Huawei C&C08 High Capacity Transit Exchange Project Served as lead engineer for integration and UAT for HCTE exchange for South Punjab at Multan Conversion of non-digital switches into digital switches Right at the start of my career, PTCL was undergoing the historic conversion of non-digital exchanges into digital switches. I have the honor to be a part of that multi-sector team and led successfully the conversion/cut-over of 21 exchanges by different vendors. 5 of 5

Responsibilities and Operational tasks Creation, Modification of charging and zoning data Routing, mapping and tariff implementation Traffic Data Analysis and route augmentation Network Elements Outage monitoring Corrective and Preventive maintenance of MSC, BSC, BTSs MSUs & RLUs Level-II support for Wireless and Legacy Network Level-III coordination with Vendor; Spares and Inventory management

QUALIFICATIONS & TRAININGS

Foreign & Local Trainings
HP TeMIP Software Fundamentals & Administration at HPE Training Centre Singapore C&C08 SSP Engineers Training at Huawei Technologies co. Shenzhen China WIN/SMSC Engineers Training 2000 Technologies Co. Shenzhen,China for SCP, SMP at Huawei

Qualifications
MBA with specialization in Human Resource Management o (University of Central Punjab) B.Sc.Elect.Engg. o (UET Lahore)

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