Jill P.

Cawein
GA 30188 j.cawein@yahoo.com cell: 770-330-5872 home: 770-517-8511

Objective: To obtain a position that would enable me to utilize my skills and

experience of over 30 years in the healthcare and 17+ years experience in the software arena. Kindred Healthcare, Inc Louisville, KY Senior Implementation and Trainer Specialist May 1994-Sept 2011

Senior Implementation/ Trainer Specialist with Kindred Healthcare, Inc in Louisville, KY. Provided extensive implementation, training and Go Live Support on various healthcare software systems which included: TheraSys Pro/Point of Care (Rehab proprietary software) Protouch (Hospital proprietary EMR software) SAP R/3 HR/Payroll (PA20, PA30, PA40) Kronos Workforce Central 6.0 and Scheduling Module SAP R/3 FI/CO (all accounts payable transactions) RightFax Trained corporate employees on how to use Cisco VOIP phone system. Sum Total Learning Management System versions 7.1 and 8.2 Meditech ADT 5.4 Salesforce.com. Trained Clinical Liaisons on how to enter contacts, leads and tasks into database. Mobile Admission Referral Application (Hospital and Nursing Center proprietary software that clinical liaisons used to enter a referral on a potential patient, then would interface with the admission software) Tablet training for Hospital and Nursing Center Clinical Liaisons. The tablet provided a portable solution that could be carried with the Clinical Liaison and used with an air card to get onto the Kindred network to provide access to their email and applications. Conversion of Hospital and Nursing Center computers from Windows95 to Windows2000. Training for these various systems included group presentations using Power-point presentations, 1 on 1 training and training using various distance learning platforms such as Evoke and WebEx. Knowledge on Instructional Design, preparing and reviewing PowerPoint Presentations for Trainers to use in formal presentations. General knowledge of Camtasia for recording and editing presentations to be published to company URLs.

In addition, my extensive implementation includes: Extensive travel to various Kindred locations throughout the United States (80100% travel). Flexibility and adaptability to an ever-changing environment and schedule changes. Communications to clients for upcoming training and implementation dates and documents relating to these implementation activities. Flexibility and adaptability to be able to train all hospital staff (including Nursing, Physicians, C.N.A., Pharmacy, Radiology, Lab, Rehab, Business Office, Medical Records, etc) on the use of Kindreds Proprietary EMR System o Some of the Highlighted areas we provided training for included: Training Physicians on entering Electronic Orders Training Nurses, Pharmacists, Respiratory Therapists, and Rehab Staff on how to enter electronic orders from written paper orders or telephone orders. Training nursing staff on the documenting medication administrations, admission and daily assessment, starting and up keeping care plans, documenting critical lab values, Medication Reconciliation on admission, transfer to a different level of care and discharge. Retrieval skills of how to access documents within the patients medical record Provide onsite Go Live Support for all hospital staff for an EMR Go Live Trouble shooting problems/issues with software and hardware. Setup training databases and exercises prior to training and troubleshooting issues with Kindreds corporate support center staff. Training for software use presented to small and large groups thru the use of Power Point presentations, demonstrations, and exercises. Provided 1 on 1 training for staff requiring additional help following any type of group presentation. Follow up support during the Go-Live process Participate in the turn over to support process. Recording training presentations using Evoke Distance Learning and Camtasia Recording studio software Participate in Kirkpatrick Level 1 surveys using Survey Monkey following various training activities for participant feedback. Imaged hard drives from Windows95 to Windows2000. Installed hard drives, RAM, software applications, mapped network drives and printers on end users computers, trouble shoot WAN/LAN connectivity issues. Provided on site support for first payroll processing using Kronos Workforce Central. Provided on site support after conversion from Windows95 to Windows2000. Trained end users on how to use a tablet computer and software. Working knowledge of all Microsoft Office Products

 Senior Team member who assisted new employees and contracted employees acclimate with company culture by: o Provided mentoring on department policies to new employees and contract trainers o Provided mentoring and resource help to new trainers on applications I was lead for (SAP, Kronos Workforce Central, LMS) Jills Transcription Service, Self Employed Medical Transcriptionist Ft. Lauderdale Nov 1986-May 1994

Transcribed recorded physician office notes to paper with a specialty in Orthopedics, Rheumatology and General Practice/Family Medicine. Excellent knowledge of medical terminology and spelling.

University Hospital

Tamarac, FL

1981-1986

Unit Secretary Carried out receptionist duties for the Unit by answering the telephone, taking and relaying messages, greeting patients and directing visitors to the appropriate areas, replying to patient calls and locating appropriate nursing staff. Transcribed physician orders to various forms, requisitions, notices and referrals subject to the review and approval of a Registered Nurse. Prepared charts for new patients. Provided necessary information to other departments regarding the admission, discharge and transfer of patients. Admissions Clerk Completed Admission paperwork on patients being admitted to the hospital either direct admits or from the Emergency Department. Notified nurses station to inform them of the patients admission. Insurance Biller Prepared and submitted clean claims to various insurance companies on paper. Answered questions from patients and insurance companies. ER Registrar Interviewed and recorded information provided by the patient that needed to be seen.

Education:
Medical Transcription Sheridan Vocation Technical School Hollywood, FL 1986

Master Trainer Certification: Obtained through Langevin Learning Services 2009 Classes taken through the Langevin curriculum included: Instructor/Facilitator Technical Trainer Training Generalist Polish Your Presentation Skills How to Influence People and Events Member of ASTD (American Society of Training Development) References: Gloria Nitti Implementation Consultant, McKesson 615-403-8439 Chris Davis Manager Finance Kindred Healthcare, Inc 502-596-6532 Lynda Anderson Director Regional Information Systems, Kindred Healthcare, Inc. 678-592-2725 Elizabeth Chadwell Coworker at Kindred Healthcare, Inc 502-592-3741