Windows

# Role of the System Administration is to perform day to day support on the server like administration, housekeeping, maintenance, upgrade of OS, supporting Hardware problems co-ordination with Vendors, performing Security related controls and checks. ## Duties & Responsibilities: # Upgrade and Maintain OS Versions. # Managing the Calls like production Node, Domain controller down, File system corruption on production server and production major H/W failure. # RCA preparation and meeting SLA for RCA submission. # Planning and implementing fixes / Patches # Escalation of Disk management task on production system from L2 team. # Complex Health Checking. # Citrix related issues , affecting significant no. of users High-end changes like change in cluster, hardware replacement, software/driver Upgradation on production systems. # Analyze Problems & escalate to appropriate Levels. # Act on Day to Day House Keeping tasks by using tools & scripts # To able to perform in 24 x 7 Environment in shift roaster # To able to attend calls on Oncall basis whenever assigned # Work with Change & Problem Management Tools # Create regular reports for Management requirements. # Problem determination and resolution within Expected time frame. # Perform Root Cause Analysis for the incidents. # Identify and recommend improvements to existing processes. # Escalations handling. # Coordination with Server managers/other teams. # Assume personal responsibility for resolving problems in most effective way possible within SLA reaching root cause and preventing problems. # Adhere to all the account specific technical as well as general process / procedures. # Ensure the Service Requests and all pre-requisite checks are followed deligently. ##Technical: # Adequate Knowledge of MS Patching and resolving the security based problems. # Practical experience on Client Backup tools like TSM, Veritas, Arc server etc., # Knowledge of Citrix, VM ware and remote server support is an added advantage. # Trouble shooting server based problems with root cause analysis. # Problem solving Capability in IBM,HP and Dell Hardware. # Experience in handling customer base environment of more than 50 servers will be essential. # Good Understanding of trouble shooting & Server based Commands # General Knowledge of Storage, Networking and backup devices # Experience on the following layered products( in one will be Mandatory, more than two

will be an added advantage) - DNS - DHCP - WINS - TCP/IP - IIS & FTP # Strong concepts of TCP / IP # In depth Knowledge & Experience of managing complex tasks like : - File / Directory Permissions - Logical Volume Manager - OS & layered product Installation - Patch Management Planning & Installation - Managing backup in products like Tivoli storage management. - Creating WMI Scripts for Automating the manual tasks ## General Skills: # Good Communication(Oral & Written) skills is essential # Experience in managing team size of 3 to 5 members of Junior administrators. # Ability to quickly analyze & diagnose the problem # Hardworking, Ready to learn and drive to achieve # To participate & Work with Local & Global Team # Ready to take additional challenges # Ability to acquire skills & keep them updated # Ability to articulate and compare alternative approaches # Creativity and Judgment applied to professional, technical or operational problems # Independently generates solutions based on analytical, technical skills and business knowledge # Provide advice in Technical / Operational Issues # Knowledge of ITIL or equivalent processes. # Qualification & Experience: - Engineering Degree from Premier Institute(Electronics, Computer Science etc., OR - Bachelor of Computer Science/Bachelor of Science/Equivalent Degree OR - Diploma in Computer