Financial Services Industry Careers for National Occupational Pathway Framework (NOPF)

Business Development Manager Broad Insurance Management Function of Sales Team Career Move to Management, either Branch, Regional or Distribution Manager Alternative Title: New Business Manager (Business Development Manager 131102, OR Sales and Marketing Manager 131101)

2009
Claims Manager

Insurance Admin Manager Maintenance of existing business Auditing and quality control of policy administration Management of admin staff Alternative titles: Insurance Product Quality Manager (New Title -139911)

Underwriter Risk Evaluation and determination of conditions /premium of acceptance Analyse/evaluate acceptability of risks Alternative Title Risk Analyst (Underwriter 611201 Alternative title)

Risk Manager Continuously identifies, evaluates and quantifies risk exposure in terms of the Clients Operation Finds appropriate insurance solutions in which to deal with identified risk (may include alternative solutions) Presenting identified risks and possible solutions to the Client in either report or formal presentation Alternative Title: Portfolio Manager (Risk Manager 139906 Risk and Quality Manager Skills Level 5) Often relates to claims on specialist products and high value claims with management skill (Claims Manager 139912 NEW TITLE) Loss Adjuster Deals with Regulatory Controls / Legislation Ascertains the circumstances of an incident Assesses the damage of a claim Specialist Claims High risk claims Make recommendation and negotiate settlement (Loss Adjuster 599602 Admin Skills Level 3)

Claims Assistant Manager Audit claims process Manage claims staff Limited authorisation of claims Alternative Title Claims Supervisor (added as alt title to Claims Manager)

Financial Planner Establish and define relationship with the client Collect the Clients information Analyse and assess the clients financial status Develop the Financial Planning recommendations and present them to the client Implement the clients financial planning recommendations Review the clients situation Alternative Title: Para Planner (Financial Planner 222301)

Insurance Administrator Policy Renewals Endorsements Policy Administration, relating to change of details Follow up on RD payments (unmets) and credit control Services existing business Alternative Titles: Commercial Administrator Commercial Internal Broker (Insurance Administrator 552302) Assistant Underwriter Pre-underwriting of risk Limited Underwriting Authority Refer some decisions to underwriter Policy Issuing Risk Analysis Provide support to Underwriter Alternative Titles: Internal Broker (611201 Alternative Title to Underwriter)

Claims Assessor Deals with Regulatory Controls / Legislation Ascertains the circumstances of an incident Assesses the damage of a claim Advise claim findings to Claims Negotiator Make recommendations on settlement (Claims Assessor 599602 Admin Skills Level 3)

Risk Surveyor Evaluate complex risks Analyses improvements to prevent loss/risk exposure Makes recommendations on areas of improvement of risk Alternative Titles:

Recovery Clerk Negotiates between parties concerned in 3rd party claims Determine liability Report fraudulent activity Alternative Title: Recovery Agent Legal Advisor

Financial Services Advisor Establish/source new business Maintain existing business Identify clients insurance needs Apply underwriting criteria Advise on terms and conditions Policy Administration relating to issuing of policy, change of details, follow up on RD payments (unmets), renewals, endorsements)

Servicing Broker Assistant Administration function which supports the sales side Services existing business only Alternative titles: Financial Planning Assistant Sales Assistant Sales Administrator New Business Admin (Added as alt title to Insurance Admin)

Underwriting Clerk Policy Issuing Risk Analysis Provide support to Underwriter (Insurance Administrator 552302 added as an alternative title)

(Risk Surveyor 599603 Admin Skills Level 3)

Alternative Title: Broker Consultant Commercial Advisor Short Term Advisor Insurance Sales Consultant (Insurance Sales Consultant 611201)

Claims Negotiator Analyse all aspect of a claim Determine cover, liability and validity of a claim Seek legal counsel to determine liability Establish amount/quantum Negotiate settlement May have limit on authorization or amount Handover 3rd party claims to a Recovery Clerk/Agent Alternative Titles: Claims Consultant Claims Advisor Claims Handler (Claims Negotiator 552305 NEW TITLE) Claims Clerk Establishes contact with client regarding the claim Register claims Send out claim forms Process and finalise claims up to a determined amount or hand over to Claims Negotiator Makes payment to suppliers relating to claims Alternative Title: Claims Administrator (Claims Co-Ordinator 611201 Sales Skills Level 3)

Sales Call Centre Agent Conversion of leads / proposer to client Identify clients insurance needs Apply underwriting criteria Advise on terms and conditions Issue policies Follow up on RD payments (unmets) and credit control Alternative Titles: Sales Advisor Sales Agent (541101 Admin Inquiry Clerk Skills Level 2)

Client Service Call Centre Agent Policy Renewals Endorsements System tracking Services existing business Follow up on RD payments (unmets) and credit control Up-selling of additional product offering Alternative Titles: Client Services Advisor Service Agent (541101 Admin Inquiry Clerk)

NB!! Please note that this document must be read in conjunction with the note on QCTO and is a suggestion on functions in the industry. It is a work in progress and further detail is to follow in due course.
15-Nov-09 Version 8