Cis 129 Final Notes

1. Why do preventative maintenance? a. Protect equipment from future problems 2. What are 2 short range technologies? a. Bluetooth, infrared 3. What would be a reason to update the BIOS? a. Lack support for new hardware 4. Know which administrator rights to have to add and remove files. a. Modify rights
5. Know how to correctly lift heavy equipment.

a. Avoid lifting with your back 6. For optimal performance, use SATA over serial/parallel, or usb. 7. Which authentication technology is used with a physical characteristic and a password? a. biometrics 8. What is the max distance of UTP cables? a. 100 meters (330 feet) 9. Know 2 problems that can happen if using RIS to perform a remote install. a. PXE, 10. After installing updates and rebooting, how would you reset monitor settings? a. F8 11. Know the path to make changes to the boot.ini file. a. Rightclick mycomputer >properties>advance>settings>edit 12. Know the commands to stop the print spooler in WIN XP. a. Start>controlpanel>admin tools>computer management choose servies

13. Know what phishing is.

a. way of attempting to acquire sensitive information, Being able to block employees

from accessing specific websites 14. What would you consider first if you are going to upgrade the video adapter in a computer? a. Available/compatible expansion slot on computer 15. What external connection runs at 700Mbps? a. Firewire (IEEE)
16. After installing RAM and restarting, the computer emits a long beep. What are two

causes and solutions for this? a. RAM improperly seeded, RAM incorrectly installed, deffective RAM b. put in correctly, new RAM 17. Remember that a laptop can shut down if it gets to warm. a. Use laptop on hard/level surface to prevent overheating 18. Know how to describe how phone calls are carried over data networks. a. Analog voice signals converted to digital transported in IP packets 19. New printer/ink cartridges, new/dry paper, latest driver installed but bad paper output a. Set printer to resume printing 20. Know what the ipconfig/renew command does. a. Refreshes IP 21. Remember that the windows firewall will block pings. 22. A temporary user is trying to login that the same user used last month, but now it fails. What are two possible causes? a. User account disabled, using wrong username and/or password 23. Why does a tech wear a wrist strap? a. Static discharge

24. What is one advantage of a solid state drive? a. Less prone to failure 25. You are having trouble with a new removable external hard drive. What 2 checks can you do to help the computer find the hard drive? a. Ensure correct drivers installed, make sure ports are enabled in BIOS 26. Which type of RAID would you implement if you wanted to only use 2 drives to provide redundancy and the highest possible performance? a. RAID level 1 disk mirroring 27. Remember that the default location for user files in Vista is within a user-specific subfolder in the users folder. (different from win XP). 28. What is the purpose of the setupmgr.exe file? a. Prepare answer file to automate installation of XP 29. What is the purpose of the sysprep utility? a. Prepares computer for imaging 30. What is wrong when the status of hard disk that shows unreadable in the Disk Management Utility? a. Errors, hardware failure, corrupt 31. Keyboard has failing keys, whatdo? a. Replace keyboard, use external keyboard till its replacesd 32. If at all possible, use SSH instead of telnet. 33. Windows protocol which allows you to control other computer a. Remote desktop protocol