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AP/ADMS 2400 3.

0 Fall 2011

REQUIRED COURSE TEXT / READINGS: Custom Textbook Packet: Colquitt, Organizational Behaviour with Connect Access Card, 1st Canadian edition with Kreitner Custom, 2010. This shrink-wrapped packet is available at the York University Bookstore, ISBN 0071059695). The packet includes: Colquitt, Wesson, LePine & Gellatly (2010). Organizational Behaviour: Improving Performance and Commitment in the Workplace, Canadian Edition. McGraw-Hill Ryerson Ltd. Canada. Custom publication for York University: Kreitner, Kinicki, Cole & Digby (2010), OB: Key Concepts, Skills, and Best Practices (Excerpts for AP/ADMS2400). Includes Chapters 2 and 7 from Fundamentals of Organizational Behaviour, 3rd Canadian Edition. McGraw-Hill Ryerson Ltd. Canada. Connect: Enclosed with the packet is a Connect Access Card to on-line password protected resources provided by the publisher. To register, go to For more details about this website, see the Additional Information/Notes section below on this outline. Hoffman & Ruemper, Organizational Behaviour: Canadian Cases and Exercises, 7th Edition, Captus Press Inc. No Course Kit Required Note: Photocopying more than 10% of a textbook is illegal, and may involve penalties. Do not duplicate textbooks or obtain these photocopies ORGANIZATION OF THE COURSE:

Detailed Course Outline Week 1 Topic Introduction What is Organizational Behaviour? Readings Colquitt Ch. 1

2 3 4

Integrative model of OB Evidence-based research in OB Information-processing model of perception Perceptual biases and errors Stereotypes and diversity Causal attribution Attribution biases Barriers for effective communication Media richness Listening Communication in the age of information technology Task performance Citizenship behaviour (OCB) Counterproductive behaviour Withdrawal behaviours (psychological and physical) / Turnover Performance management Level of analysis: individual, group, organizational outcomes Job satisfaction Value-perception theory Job Characteristics Model Forms of organizational commitment Moods and emotions Motivation and effort Theories of motivation Self-efficacy

Casebook: Purpose and Analysis of Case Studies Kreitner Ch. 2 Cases: Puck Stop, CrossCultural Communications

Perception and Individual Differences


Kreitner Ch. 7 Cases: The Email Manager, LiveLife Health Care

Behavioral Outcomes

Colquitt Ch. 2 Colquitt Ch. 3 (pp. 60-64 only) Case: Best Food Grocer, Reduced Hours

Attitudes, Moods and Emotions

Colquitt Ch. 4 Colquitt Ch. 3 (pp.48-59, 64-77 only) Cases: Multi-Stores Imaging Department, Newton College Colquitt Ch. 6 Cases: Brooklyns Dining, Motivation in the Boiler Room



Personality and Ability, Stress Personality Cultural Values Ability: Cognitive, Emotional, Physical Stress, stressors and strains Coping with stress Managing stress Bases of trust The importance of trust Dimensions of organizational justice Team characteristics Team development Task interdependence Team composition Team processes Knowledge and expertise Methods of learning Training and knowledge transfer Models of decision making Decision making biases and problems Leadership styles and behaviours Types of power Using influence Organizational politics Conflict resolution and negotiation Components of organizational culture Maintaining or changing organizational culture Resistance to Change Stages of socialization Managing socialization

Colquitt Ch. 9, Colquitt Ch.5 Cases: Company K, Sarah Hannigan

Trust and Justice

Colquitt Ch. 7 (pp.162-182 only) Cases: The John Highfield Company, HK Handbags Colquitt Ch. 10 Cases: Reduced Hours, Flexible Packaging Inc.

Teams Characteristics and Processes


Learning & Decision Making

Colquitt Ch. 8 Cases: Blossom Inc., Chemplus Inc. (B)


Leadership, Power and Influence

Colquitt Chs. 11 & 12 Cases: Terra Company, Sandra Beaumont


Organizational Culture & Socialization

Colquitt Ch. 14 Cases: Harbour General Hospital, Metropolitan General Insurance

FINAL EXAMINATION (during examination period; date TBA)

COURSE LEARNING OBJECTIVES: To understand the components of individual and group behaviour, what influences that behaviour and how that behaviour relates to organizational design and performance.


Mid-term Final Exam

40% 60%

You must bring your Casebook to the final exam. You may also bring and use any other written material such as books and notes.

Students are required to present their current sessional identification card, and their York Card or one piece of photo identification at the exam.

ADDITIONAL INFORMATION / NOTES Please BE AWARE: Students CANNOT write exams or submit any work for sections that they are not registered in. Students must confirm the correct section within the first two weeks of class. The instructor/course director has NO AUTHORITY to enroll students into the course. Deferred standing may be granted to students who are unable to write their final examination at the scheduled time or to submit their outstanding course work on the last day of classes. In order to apply for deferred standing, students must complete a Deferred Standing Agreement (DSA) form and submit their request no later than five (5) business days from the date of the exam. The request must be properly submitted with supporting documentation directly to the main office of the School of Administrative Studies (282 Atkinson), NOT to the Course Director. These requests will be considered

on their merit and decisions will be communicated to the students by the main office. Students with approved DSA will be able to write their deferred examination during the School's deferred examination period, which for summer term courses will be administered during the period Friday January 20th through Sunday January 22. No further extensions of deferred exams shall be granted. The format and covered content of the deferred examination may be different from that of the originally scheduled examination. The deferred exam may be closed book, cumulative and comprehensive and may include all subjects/topics of the textbook whether they have been covered in class or not. Any request for deferred standing on medical grounds must include an Attending Physician's Statement form; a Doctors Note will not be accepted. DSA Form: Attending Physician's Statement form: