Nicole Pritchett

43 E. Shadyside Dr. Dayton, Ohio 45405 (937) 838-6398 DaytonConsultant@gmail.com

Profile __________________________________________________________________________
Im a technical consultant whos driven by creativity and passion to help people resolve technical issues. At Lexis Nexis, I use my proven troubleshooting techniques to get internal and external customers up and running effectively and efficiently. With a nack for mentoring and training, Im equally at home creating training presentations and documentation along with researching the latest trends in technology.

Employment ___________________________________________________________________
LEXIS NEXIS MIAMISBURG OHIO, 2003-PRESENT TECHNICAL CONSULTANT
Train 100+ staff and customers annually in application setup and operation Perform application troubleshooting and support concepts for the web and multiple software packages Responsible for career development and mentoring of team members Introduce user and team members to new technology Facilitate continual improvement of personal, team performance and overall department operations Expresses clearly and effectively to convey complex ideas in a logical sequence. Maintain excellent experience in system operations by staying abreast through continual education in various types of hardware and software.

LEXIS NEXIS MIAMISBURG OHIO, 1998-2003 SR. TECHNICAL SUPPORT REPRESENTATIVE

Receive and resolve inbound and outbound phone calls and emails for service related issues on multiple products and services Provide technical and operation guidance and training to 100+ technical support staff annually Provide clear and concise documentation on troubleshooting steps taken / Smooth hand-offs of work from agent to agent without rework or wasted time Troubleshoots problems with operating systems, set-up, error messages, procedures, status downtime, and applications

Nicole Pritchett
Proficiency _____________________________________________________________________
Proficient in PC setup and installation, as well as various peripherals, data entry, and file updating Motivate, manage, and coach individuals from various backgrounds Analysis/problem solving - Engages in complex research from numerous sources of information for the purpose of identifying cause and effect relationships Determine root cause, analyze options and effectively execute logical resolutions Experience in system-operations training and customer support Deliver energetic motivational trainings and presentations

43 E. Shadyside Dr. Dayton, Ohio 45405 (937) 838-6398 DaytonConsultant@gmail.com Page 2

Nicole Pritchett
Key Technical Skills ___________________________________________________________

Windows XP/Vista Client Configuration & Administration Detailed Internet Troubleshooting and resolution

General: MS Word, Access, Power Point, Publisher, & Excel Art & Modeling: Adobe Photoshop CS

Computer Networking: LAN Presentations & Montages Web: Layout and Design HTML, CSS, Javascript

Certifications/Education _______________________________________________________
SINCLAIR COLLEGE Dayton, Ohio Certifified in Business Operations Systems Support, 2009 Microsoft Certified Technology Specialist (MCTS): Windows Vista, Configuration, 2009 Associates Degree in Microsoft Security Specialist, 2010

43 E. Shadyside Dr. Dayton, Ohio 45405 (937) 838-6398 DaytonConsultant@gmail.com Page 3