UNIVERSITY OF THE SOUTHERN CARIBBEAN MARACAS ROYAL ROAD, MARACAS, ST. JOSEPH.

Annotated Bibliography

An Assignment Presented in Partial Fulfillment Of the Requirements for the Course ENGL215-06 ENGLISH COMPOSITION II

INSTRUCTOR: Ms. Allie

By Andres Jagdeo 27th March 2012

Approval..

Andres Jagdeo: Annotated Bibliography

Andres Jagdeo March 27, 2012 ENGL215-06 Style: APA Annotated Bibliographies #1 & #10 #1 DiSanza, James R. & Legge, Nancy J. (2003). Business and Professional Communication: Plans, Processes and Performance. New York: Allyn and Bacon. This book was written by James R. DiSanza and Nancy J. Legge. They are both business graduates at the Idaho State University. The book was first published by Allyn and Bacon (2000). This book deals into the need of improving oral and written communication skills after surveying students of Idaho State University. It will also give students chances for professional employment and advancement of their communication skills. This book will contribute a remarkable source of information to my paper because it will help me understand what communication is about and how it impacts to our lives each and every day. The scope of research is narrow regarding its focus on business, but proves extremely useful for communication. #2 Adler, Ronald B. & Rodman, George. (2000). Understanding Human Communication. Chicago: Holt, Rinehart and Winston, Inc. This book was written by Ronald B. Adler and George Rodman. The book is written to understand the complexities of face-to-face human interaction, and to expand their communication behavior. The book also shows how theories and research on face-to-face communication translate into skills that students can use to communicate more effectively in their everyday lives. This book is a major contribution to my work because it provides adequate information about communication with people who are important to them.

Andres Jagdeo: Annotated Bibliography

#3 Snyder, Lisa Gueldenzoph. (2009). Business Communication Quarterly: Teaching Teams About Teamwork: Preparation, Practice, and Performance Review. A publication of the Business Communication. This journal is a publication of the Business Communication and was written by Lisa Gueldenzoph Synder. This journal is written to focus students attention towards communication and teamwork and where they can be encouraged to participate and work with their fellow students and help them in the preparation in the world of work. This journal contributes a major part in my research paper because it will provide foundational understanding of collaborative skills of communication and working within groups. #4 Charvatova, D. (2009, February). Relationship of Knowledge Business Objectives and Effectiveness of Communication. Proceedings of World Academy of Science: Engineering & Technology, 37, 472-477. June 22, 2009. This article was written by D. Charvatova. This article illustrates or says that communication is essential for a functioning society and also significance of how it affects the business competitiveness. The article implies that communication is an interaction and can be seen as a process of negotiation. This article was from Ebsco and it has a lot of relevant information that will be used and seems to be very interesting because it will help me as students and people to communicate mutually with others. #5 Hallahan, Kirk. (2005). Communication Management. Encyclopedia of Public Relations. (2005 ed., Vol. 1, 161-164). Thousand Oaks, CA: Sage Reference. This article illustrate that communication can be managed by programs, campaigns and projects. It is an umbrella concept that suggests public relations can be one of several communication functions that can commonly found in for-profit and not for-profit organizations. This article was from Gale Virtual Reference Library and will be used to help me look for differences in

Andres Jagdeo: Annotated Bibliography

communication approaches and elements of a planned communication. We will be intrigued to know that planning can help in accomplishing many goals and dreams.
#6 Ebert, L. A., & Floyd, K. (2004). Affectionate expressions as fact-threatening acts: Receiver assessments. Communication Studies, 55, 254-270.

This study applied politeness theory to the task of predicting receivers responses to affectionate messages from adult platonic friends. Results indicated that direct affectionate messages were the most supportive of positive face and also the most threatening to negative face, while indirect messages supported positive face and threatened negative face the least. The implications of these findings both for affection research and for politeness theory are discussed. The article comes from a reputable source that is peer reviewed and provides some important definitions that will be good background information for my paper. However, it is meant to be an academic source, so I will need to adapt the information to suit.
#7 Joseph G. (2000). Sorrow and Guilt: An Ethical Analysis of Layoffs, SAM Advanced

Management Journal (vol. 65). Retrieved on March 12th 2012. Professor Joseph Gilbert analyzes the ethicality of downsizing through the application of three prominent approaches to the study of ethics: utilitarianism, rights and duties, and justice and fairness. Gilbert concludes that, with one notable exception (where layoffs are the only way to save a company), downsizing is an ethically valid and morally responsible corporate behavior. The utilitarian approach finds the decision to conduct layoffs to be moral, because the layoffs generate the greatest good for the greatest number. The rights and duties approach sees the action of layoffs in the same situation to be moral because employees do not have absolute rights to their jobs. However, this view also requires that layoffs be conducted in fair and just manner, because employees do have a right to be treated fairly. Finally, the justice and fairness approach, does not find layoff to be moral, because they lack proportionality between the individuals
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Andres Jagdeo: Annotated Bibliography

behavior (good performance) and the resulting action (termination of employment). When the focus is changes from fairness to each individual to fairness in the total system. This article is very informative on aspects that are prominent in a business. It gives view on the ethical behaviors that can affect a business with the change of employees very frequently.
#8

Argenti, P. (2006). How technology has influenced the field of corporate communication. Journal of Business and Technical Communication, 20(3), 357-370. Retrieved on March 14th 2012 from University of Washington Library, Sage Publications http://jbt.sagepub.com.offcampus.lib.washington.edu/content/20/3/357.full.pdf+html This is a follow up article from communications expert Paul Argenti, who wrote Corporate Communication as a Discipline: Toward a Definition in 1996. He talks about how much corporate communications has changed over the last 10 years because of technology. Customers are now able to talk to companies more directly through online channels and company communicators also have many more channels to talk to customers as well as employees. This changing dynamic can be rewarding and challenging for corporate communications departments. With more access to online communications such as blogs, employees have more opportunities to be company advocates and potential publishers of company content, which may not always be positive. Yet, the new technologies can provide more opportunities to communicate with employees to keep them better informed and engaged. Argenti provides excellent case studies of how employees and customers are communicating with each other and how these technological advancements are great opportunities for future academic research. This article is highly relevant to inform the reader on the present and future capabilities of corporate communications.

Andres Jagdeo: Annotated Bibliography #9 Berger, B. (2008) Employee/organizational communications. Institute for Public Relations Retrieved from March 21st 2011 from: http://www.instituteforpr.org/topics/employeeorganizational-communications/

Bruce K. Bergers, Ph.D. at University of Alabama, easy-to-read article features research-based knowledge regarding employee communication. The article covers a wide spectrum of employee communications including: methods and channels of employee communications, history and the evolution of the changing practices of internal communications and important issues in current practices. This highly relevant article concludes with 15 principles of effective communication that are separated into seven sections that help organize the materials. The seven sections include: Timeliness and Content, Channels, Leadership Roles, Professional Communicator Roles, Participation and Recognition, Measurement and Culture. This article provides a good starting place to get a nice overview of corporate communications in the past, present and future. Bergers research into five past models of employee communications confirms similar scholarly research on past approaches of employee communications as well as his principles of successful employee communication practices. His annotated bibliography provides 18 resources to help guide additional research on employee communication.

#10 Yates, J. (1989). Control through communications: The rise of system in American management. Baltimore: Johns Hopkins University Press. Retrieved online book May 3, 2011 from: University of Washington Library, http://quod.lib.umich.edu.offcampus.lib.washington.edu/cgi/t/text/textidx?c=acls;idno=heb01161

Dr. JoAnne Yates provides a thorough historical analysis of the evolution of employee communication technologies and philosophies. She starts with the telegraph and makes the argument that the telegraph made possible the complex, modern organizations that we know of today. She follows several technological advancements that furthered the field of employee
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Andres Jagdeo: Annotated Bibliography

communications including the typewriter, duplicating methods and filing systems among many others. The book is clear, easy to follow and provides several examples of how each communication technological advancement helped spur on the next one. She follows three companies: the Illinois Central Road, the Scovill Manufacturing Company and Dupont to highlight how employee communication technologies and philosophies evolved. This book is a highly relevant and important starting point on research about the past and current methods of employee communications.