Beruflich Dokumente
Kultur Dokumente
Rating
N/A
Comments
1.2
Rating
N/A
Comments
2.2
2.3
2.4
2.5
2.6
Were the project benefits well defined in the charter? Were they measurable? Once the project was completed, were they measured where possible? Was the cost of the project well documented? If applicable was it divided into Capital vs. Expense costs?
2.7
Rating
N/A
Comments
3.2
3.3
3.4
3.4.1
Resources
Were enough IS and user resources assigned in order to complete the project successfully and on time? Did the project team have the skills necessary to complete the project successfully? Were all stakeholders and especially team members committed to the project?
3.4.2
3.4.3
3.5
3.5.1
3.5.2
Rating
N/A
Comments
4.1.2
4.1.3
4.2
4.2.1
4.2.2
4.3
4.3.1
Vendor Management
Were all vendor contracts fully executed (did both an officer of HMH and of the vendors sign the contracts)? Were all vendor invoices reviewed, reconciled, and booked to the project account?
4.3.2
No. 4.4
Rating
N/A
Comments
4.4.2
4.5
4.5.1 4.5.2 4.5.3
Testing
Were test plans/cases created and executed? Is there an audit trail of all tests and results? Was adequate allowance made for defect repair both before and after implementation?
5
5.1
Project Close-Out
Is the Production Support function adequately resourced? Is the Production Support resource full-time or shared? Are Service Level Agreements in place between the I.S. support functions and the user departments? Are Customer Service / Help-Desk functions well-defined, efficient and adequately resourced? Have all unresolved issues been documented and assigned? Have all unresolved risks been documented? Have all unimplemented risk strategies been communicated to you? Were all deliverables confirmed by you prior to the close-out of the project and prior to turnover to the support team?
5.2
5.3
5.4 5.5
5.6
No. 6.0
6.1
Rating
N/A
Comments
6.3
7.0
7.1 7.2
Customer Satisfaction
Were you satisfied with the deliverables? Were you satisfied with the way that the project was run?