HENRY TAM AND THE MGI TEAM

PROF LEENA CHATTERJEE

STRENGTHS OF MGI TEAM

Diverse areas of expertise and skill High creativity and idea generation A good product Good connections Passion and initiative

EVALUATION OF THE TEAMS PROCESS

Ineffective decision making processes Focused more on generating alternative solutions rather than identifying and defining the problem Disagreement on who has the expertise about identifying relevant criteria Unhealthy conflict Creative abrasion versus personal clashes Difference in conflict between Sasha and Dana and Henry and Igor Conflict avoidance by some members eg. Dav

CAUSE OF PROCESS PROBLEMS

Team Composition: multiple differences among members combine to cause a fault line Functional diversity: different styles of thinking,
methods of time management, approaches to problem solving and gender

Demographic diversity: differences in age, nationality

Personality Differences in prior relationships

CAUSE OF PROCESS PROBLEMS

Unclear goals, roles and leadership Winning the business plan competition versus launching the business successfully Interns or business partners Who was the leader

UNDERLYING ROOT CAUSE

Impression formation processes Threats to identity
Lack of interpersonal congruence

LEARNING OBJECTIVES
Launching a team
Importance of kick-off meeting Establishing shared goals, clear roles, agreed on decision making procedures, ground rules, leadership etc

Managing diverse members

Have a shared understanding of each others strengths and limitations Instill norms for respecting and learning from others differences

LEARNING OBJECTIVES
Diagnosing team processes Recognize and manage all stages of group decision making Understand distinction between healthy task conflict and dysfunctional affective conflict Manage sub-groups and dysfunctional fault lines that may develop Intervening to improve a dysfunctional team Issues relating to changing and managing structure and norms Evaluating team effectiveness Understand different criteria for evaluating team effectiveness