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Order Management

Order Management

Flex fields Order Management

What are the Key flex fields owned by Order Management

Ans: Nil. OM Does not own any key flex fields.

OM System Parameters:-

What is Item Validation Organization in Order Management

Ans: In Order Management, the Item Validation Organization parameter indicates the Oracle Manufacturing organization against which items are validated.

You set the Item Validation Organization parameter in the Parameters window, and can only set the value to the operating unit associated with your current sign on responsibility. You must also define all transact able items in this organization.

What is the Navigation to set up Item Validation Organization.

Ans: Order Management > Setup > System Parameters > Values

Under above: In Generic Parameters : Item Validation Organization

What is the purpose of setting up OM System Parameters?

Ans: Setting up parameters enable to Validate items, to enable customer relationships and to provide operating unit defaults.

New parameters can be defined and values to those parameters can be defined using different sources like SQL and Constant values.

What is the navigation to Define OM System Parameters

Ans: Order Management > Setup > System Parameters > Define

What are the possible Value sets that can be associated with the OM System Parameters

Ans: None or Table .

For seeded parameters make sure that you use a value set that begins with ONT.

Which look up type controls the OM Sys Parameters category


To create a new category, add the lookup code in the lookup type OM_PARAMETER_CATEGORY and then enter that lookup type in your parameter definition window.

In which level OM System Parameter values are set?

Ans: Parameter values are set at the operating unit level

What are the seed System parameter categories provided by Oracle

Ans: Parameter Categories Parameters

Approval Parameters: 1) No Response from the Approver

Default Value: Reject

Alternative Value: Continue

Note: If the approver is the final approver on the list and does not respond, the transaction will be rejected regardless of the parameter value.

Copy Parameters 1) Call line DFF extension API in COPY

Default value for Action- Copy Complete Configuration

Generic Parameters 1) Audit Trail 2) Customer Relation Ships

3) Default Hint for Pricing and Availability

4) Enable Freight Ratings 5) Enable Ship Method

6) Item Validation Organization 7) Margin Calculation

8) OM: Configuration Date Effectively

Payment parameters 1) Allow Multiple Payments

Yes: Allows multiple payments per order AND to use the full/partial down payment feature. Enables navigation to the Payments window from the Sale Order form using the Payments Action.

2) Authorize first installment only

Retro billing Type 1) Default Order Type 2) Enable Retro billing

3) Retro Bill Reason Code

Scheduling Parameters 1)Allow Partial Reservations

2) Firm Demand Events

3) Latest Acceptable Date

4) Promise Date Setup

5) Reschedule with request Date change

6) Reschedule with Ship method change

OM Tax features:-

What are the Tax Related Processing Constraints

Through the use of seeded processing constraints, Order Management does not allow a user to:

Enter/Change Tax Code on Order Line if the profile option Tax: Allow Override of Tax Code is set to NO.

Enter/Change Tax Handling, Tax Exemption Number and Tax Exemption Reason when the profile option Tax: Allow Override of Customer Exemptions is set to NO.

Update Tax Exempt Number, Reason, or any other tax related .fields once an invoice has been generated.

If your business process allows tax information to be updated after an invoice has been created, you must modify the seeded processing constraints that affect updating tax information.

At what stages tax calculation can occur in OM

Ans: Entry, Booking Or Invoicing

Tax calculation for the above events can only be controlled at the order level (not at the order line level). You specify when to calculate the tax for an entire order when you create Order Types within the Order Management transaction Types window.

Tax Calculation at Entry

With tax calculation at Entry, tax is calculated as each order line is entered. This tax calculation is used, for example, in businesses that requires the user performing order entry to view the total of the order, including tax, so it can be quoted to a customer. To include tax in Commitment Applied Amount, set the tax event to Entry.

Tax Calculation at Booking

When tax calculation occurs at Booking, tax is calculated on each of the booked order lines. This tax calculation option is used, for example, in business that require tax visibility for booked orders, but who want to increase order entry input times by not calculating tax at entry.

Tax Calculation at Invoicing

When tax calculation occurs at Invoicing, no tax calculations will occur within Order Management. Tax calculation will occur in Oracle Receivables when the order or order line is invoiced.

How you will calculate tax for an order while entering sales order?

Ans: To calculate tax at any time, select Calculate Tax from the Actions button menu within the Sales Order or Order Organizer windows.

What are OM Tax security options

Ans: Order Management enables you to update the tax security information on an order or return by setting the Tax: Allow Override of Customer Exemption profile option. This profile option controls the modification of the Tax Handling Status, Reason & Certificate .fields at the order header and order line levels. Standard tax calculations can be overridden by setting the profile option to Yes. The Tax: Allow Override of Tax Code profile option determines whether the defaulted tax code on an order line can be updated.

Quick Codes(Order Management Lookups):-

What are various set ups for which we can create Quick Codes

Ans: Cancellation Codes Credit Cards Freight Terms Hold Types Note Usage Formats Release Reasons Sales Channels Shipment Priorities, etc.

What is the navigation to define Quick codes

Ans: Order Management > Setup > Quick Codes > Order Management.

Document Sequences for Order Numbering:

What is document sequence:

Ans: A document sequence is a range of numbers that can be used for an order type and is defined by a numbering method (automatic, manual or gapless) and the beginning order number. Can you assign a Single document sequence to all your Sales documents

Yes Can sales documents contain alphabetic characters

No What are various types of Document sequence numbering methods

Automatic: The system automatically increment document numbers. Automatic sequences do not guarantee contiguous numbering.

Gapless: The system guarantees that the numbers returned are contiguous. Order Management prevents deletion of orders that have been numbered using the gapless numbering sequence.

Manual: The user must specify a unique document number.

Which profile option should be considered while implementing Document Sequence Numbering

Ans: Set the profile option Sequential Numbering to Always Used at the Order Management Application level.

What is the navigation to define Document sequence

Ans: Order Management > Setup > Documents > Define.

What Document sequence category ?

Ans: A document category is a specific type of document such as a sales order or a purchase order. These are used in many Oracle applications for key entities. In Order Management when you create an order transaction type the system automatically creates a document category with the same name. This is used to assign the numbering sequence to the order type.

What is the navigation to assign Document sequence to Order Transaction Type

Ans: To assign your order type to a document sequence navigate to Setup -> Documents -> Assign.

Can you change the Document sequence assignment for an order type

Ans: No. you cannot change the assignment for an order type and set of books. To change the assignment you must assign an end date to the existing assignment and create a new one for the new assignment. You cannot have more than one assignment for the same date range, document type and set of books.

Transaction Types (Order Types)

What is transaction type?

Ans: The transaction types determine what workflow the order and line will have and also it acts a source for defaulting and to establish processing controls. For each order type, you can assign a default

price list, defaulting rules, order lines, return lines, line types, workflow assignments, payment terms, and freight terms, etc.

It also controls order numbering, credit check rules and workflow of header and line

Main : Document Agreement type, Whether agreement required, PO required

Default return line type, default order line type

Pricing - Enforce Price list , Default price list, Minimum margin percentage

Credit Check rule Ordering, Picking, Picking/Purchase release, Shipping

Shipping: None of the fields in the shipping tab are applicable to BSAs

Warehouse , Shipment Priority, FOB, Demand Class, Inspection Required, Line

Shipping method, freight terms, Shipping source type, Scheduling Level, Auto Schedule, and Fulfillment set

Finance: None of the fields in the Finance tab are applicable to BSAs

Rule: Invoicing Rule , Accounting Rule

Source: Invoice Source, Non Delivery Invoice Source

Credit Method for: Invoice with Rules: , Split Term Invoices

Receivable Transaction type, Tax event, COGS Account, Currency, Conversion type

Assignment of line flows are required for Quotes


Can you change the existing line flow assigned to a order type

No. Once you have created a document using an order type you cannot change the existing line workflow Assignments. Instead, enter an end date for the existing assignment and enter a new Assignment for the for the new workflow.

Defaulting Rules:-

What is defaulting rules

Ans: Defaulting rules enables to define rules to determine the source and prioritization for defaulting order information to reduce the amount of information you must enter manually in the Sales Orders window For most fields, you can assign one or more defaulting sources in a priority sequence, or, if the default is always the same, you can define a constant value.

Which program to be run after updating defaulting rules?

Ans: Defaulting Generator concurrent program must be run to generate new defaulting packages. This can be run from Tools menu while updating parameters

What is the navigation to define Defaulting rules?

Order Management > Set Up > Rules ? Defaulting

What do u mean by Entity in Defaulting rules

Ans: The Entity field displays the name of the object for which defaulting rules and conditions are being defined such as the order line.

Entity means a group of related attributes that correspond to a table or forms in Order Management. Examples of Entities : Line Payment, Order Header, Order Line, Order Payment,

An Attribute is a field or column that belongs to that entity. Fox example: Ordered Quantity UOM is an attribute of Order Line Entity

Can you create new record in Attribute Region

No. You are not allowed to enter new record

What is defaulting source and mention those sources

A defaulting rule source is the location from which you obtain a defaulting value; Defaulting sources: Constant Value, Application Profile (Profile Options), Same record, Related record, System Variable, PL/SQL API, WAD Attribute, WAD Object Attribute

Defaulting are set at which responsibility? ***

Ans: Defaulting rules are defined at Application Level.

Credit Checking Rules

How the credit checking is implemented?

Ans: To implement credit checking, set the following

Use the Profile classes, Payment Terms that are checked credit check box and

Assign the credit-checking rule in OM Transaction type

What are Credit checking rules?

Ans: Order Management credit check rules enable you to determine what credit checking criteria is used when determining credit exposure during the credit checking process.

Credit check rules defines the following:

credit check level - whether Sales Order level or Sales line level

Credit hold Level - whether Sales Order level or Sales line level

Whether to include tax and freight charges ,whether to include un invoiced Orders, etc.

Order Management transaction types determine when credit checking actually occurs, and when used in conjunction with credit checking rules.

What is credit profile?

Ans: Organization Credit Profiles are a set of criteria that define an operating units credit policy for credit control and order credit checking. Credit Profiles include the credit limit and pertinent data needed to determine total credit exposure for orders undergoing credit checking.

Credit usage rules are assigned to Credit profiles.

What is the navigation for defining credit profiles?

Order Management > Set Up > Credit > Define Credit Profiles

What are Credit Usage Rules?

Ans: Credit Usage Rule Sets define the set of currencies that will share a predefined credit limit during the credit checking process, and enable the grouping of currencies for global credit checking.

Navigation: Order Management > Set Up > Credit > Define Credit Usage Rules

What are various Credit Profile types and What is their Hierarchy when performing credit checking?


Customer: Enables you to define credit limits by currency for Customers.

Customer Site: Enables you to define credit limits by currency for Customer Sites.

Operating Unit Default: Enables you to set credit limits and terms, by currency, within a given operating unit

Credit Profile Limits Hierarchy when performing credit checking:

Customer Site Profile

Customer Credit Profile

Operating Unit Default Credit Profile

What is the purpose of Credit Profile Window?

Ans: The Credit Profile window enables users to create and maintain credit information for Operating Units and Item Categories and assigning credit usage rules to that profile.

You cannot define Credit Profiles for Customer or Customer Site by directly navigating to the Credit Profile window. Credit Profiles for Customer and Customer Sites are initially defined when entering credit information in the Credit section of the Profile-Transactions tab of the Customer and Customer Site windows. You must then assign a Credit Usage Rule to your Customer or Customer Site if you want to enable multi currency credit check.

42. What are the methods to deactivate Credit Checking

Ans: There are three ways to deactivate Credit Checking on an order:

Use an order type that does not have an assigned credit rule

Define the Customer Profile so that the Credit Check box is not checked

Use payment terms for which the Credit Check box is not checked

Deactivating Credit Checking does not automatically release orders previously on credit hold. However, the next time you attempt to Book, Pick Release or Purchase Release (for drop shipments), Pack, or Ship Confirm an order which utilizes a Order Management Transaction type that enables credit checking to occur at the specified order points, or you perform an order change that trigger credit checking in the Sales Orders window, Order Management will releases the credit check hold if the order or line meets the requirements for successful credit check

43. Which hold will be applied while checking credit/

Ans: Credit check failure hold will be automatically applied when he credit check evaluation fail on orders set up to be credit checked.


44. What are holds?

Ans: When you prevent further processing on an order through an exception, you are placing a hold on the order.

For each hold, you can specify hold security by responsibility to control which responsibilities have authority to apply and/or remove the holds you define. Holds can be defined to be specific to pick, pack, ship, or invoice interface activities. Order Management Hold database tables are striped by organization ID. Therefore, you will need to define holds for each operating unit within your enterprise structure. However, hold type quick codes only need to be defined once.

Which profile options enables to modify seeded hold attributes.

Ans: OM: Modify Seeded Holds : This profile enables you to modify seeded hold attributes. Options are Yes or No. The default is No or Null.

How many ways you can create holds?

Ans: You can create holds based on a combination of two criteria, such as customer and item, or item and warehouse. Can Generic Hold applied at line level?

No. Generic hold can be applied at header level only.

What are various profile options that are to be considered while setting up holds

OM: Prevent Booking for Line Generic Holds : This profile controls whether a transaction will fail booking if a generic hold has been applied.

OM: Schedule Line on Hold This profile controls whether scheduling should attempt to schedule lines that are on hold. The default is set to No.

OM: Promotion Limit Violation Action : This profile controls how and where holds are placed on order lines and headers when promotion limits are exceeded in Advanced Pricing or Trade Management. Available options are: Place holds where violated, place order on hold when any violation occurs, or no holds applied. No holds applied is the default.

OM: Schedule Line on Hold This profile controls whether scheduling should attempt to schedule lines that are on hold.

OM: Modify Seeded Holds This profile, when set to yes, allows a user to modify seeded hold attributes. Use caution when activating this profile as other system parameters may interact with the seeded hold values.

What is hold source

Ans: A hold source allows you to apply a particular hold to a group of existing orders, returns or lines and to new orders and lines meeting your hold criteria. Hold Sources are created to hold all current and future orders for an item, customer, order, warehouse or customer site (Bill to or Ship To locations), Blanket Sales Agreement No or a combination two attributes.

To define a hold source, navigate to (N) Order Management > Orders, Returns > Order Organizer.

Select the Tools menu, and choose Create Hold Source.

Order Management supports Hold Sources with up to two entities. The combinations of two supported entities are as follows:

Item > Customer : Item > Ship To Site : Item > Bill To Site

Item > Warehouse Item > Blanket Number Warehouse > Customer

Warehouse > Ship To Site Warehouse > Bill To Site

Blanket Number > Ship To Site Blanket Number > Bill To Site

Blanket Number > Warehouse Blanket Number > Ship To Site

Blanket Line Number


50. What is the navigation to create attachments?

Order Management: Setup > Orders> Attachments >Documents

51. Defining Attachment Addition Rules

Using standard Oracle Attachment functionality, you can specify rules for automatically attaching of all types of documents to orders and order lines. You can specify that documents be applied to orders or lines for a certain Customer, Bill To customer, Ship To customer, item, order type, and/or purchase order.

For Order Management, you can specify attachment addition rules at the order level for the following attributes for orders, quotes, or returns:

Customer Customer PO Invoice To Order Category Order Type Ship To

At the order line level, you can specify your attachment addition rules by specifying values for the following attributes on the order, order line, quote line, or return line:

Customer Inventory Item Invoice To Line Category Line Type Purchase Order Ship To

52. How you will enable automatic attachments to Sales Orders?

Ans: By setting the profile option OM: Apply Automatic Attachments: to Yes

Order Management Work Flows:

What is Workflow?

Ans: Workflow technology supports routing information of any type according to user defined business rules. Business transactions, such as order placements or purchase requests, which involve various controls, routings, and approvals, can be managed more efficiently by leveraging Workflow technology.

An order and each of its lines can follow different workflow processes,

Different lines on an order can follow different line flows,

Order Management provides you with seeded workflows with functional activities and sub processes. Using the Workflow Builder, you can define new function activities and notifications.

The product comes seeded with several order and line flows. If these seeded flows do not meet your requirements you can define your own. You can use these for processing your orders and lines, by assigning them to order and line transaction types.

Line level workflow processes are assigned based on an order type, line type, and item type combination.

What are setups for using workflow in Order Management

Set up : Here are the things you need to do before using Workflow with Order Management:

Setup Order Management WF Administrator Workflow item attribute

You need to assign a responsibility (role) to the Order Management Workflow item attribute Order Management WF Administrator for unexpected error handling. . Whenever an unexpected error occurs, a notification is sent to the responsibility assigned to Order Management WF administrator item attribute.

You can set this item attribute via the WF builder.

Review seeded OM WF data and define Workflow processes via the Workflow builder: Review the seeded flows, activities, notifications, etc. Check whether the seeded data meets your business needs. 2. Create custom activities, notifications, and any other components needed to build flow processes to meet your specific business requirements. 3. Use the seeded runnable flows as examples to create your own flows, using seeded and/or custom sub-processes/activities. OR Copy a seeded workflow process to create a new workflow process and modify this newly, copied workflow process according to your business requirements.

Setup approval notifications and OM: Notification Approver

Setup Workflow assignments for order/line transaction types

Both order and line types are setup using the Transaction Types form.. When you define an order type, you need to assign a header workflow to it. Line level workflow processes are assigned based on an order type, line type, and item type combination.

Setup the WF background Engine

The Workflow Background Engine processes deferred activities, wait activities and timed out activities. You need to schedule the Workflow Background Process concurrent program to re-submit periodically. When scheduling the concurrent program, please specify Order Management work item types as parameter so that it only picks up activities specific to Order Management work items.

What is workflow Builder

Oracle Workflow Builder is used to define new workflow processes.

What is workflow Engine

The Oracle Workflow component that implements a workflow process definition. The Workflow Engine manages the state of all activities for an item, automatically executes functions and sends notifications, maintains a history of completed activities, and detects error conditions and starts error processes. The Workflow Engine is implemented in server PL/SQL and activated when a call to an engine API is made.

What is Purchase release?

The seeded Purchase Release sub-process interfaces information to Purchasing when order lines need to be drop-shipped.

How you will see the workflow status in Order Management

To view processes for specific orders within Oracle Order Management, complete the following steps:

Open the desired order in Oracle Order Management.

Navigate to the Tools menu and select Workflow Status.

A new window opens and displays the workflow status as an activities list.

From the Activities List window you can select the order header workflow Process or the order line workflow processes associated with the order. Selecting an order line workflow process opens a new activities list for that process.

Select View Diagram under the activities list to view the actual workflow diagram.

What are various work flow item types

Ans: Order Management (OM) comes seeded with the following workflow item types:

1) OM Order Header (OEOH) - All Order Header level activities and sub-processes, are seeded under this WF Item type. Header flows are started using this item type, with the header ID as the Item Key. An order flow is started when an order header is created and saved.

2) OM Order Line (OEOL) - All order line level activities and sub-processes, are seeded under this WF item type. Line flows are started using this item type, with the line ID as the item key. An order line flow is started when an order line is created and saved.

3) OM Standard (OESTD) - Common functions and lookups are seeded under this item type. No flows are started using this item type.

4) OM Change Order (OECHGORD) - Change Order Notification flows are started using this item type.

What are workflows associated with OM Order Header Item Type

Order Flow Generic

Order Flow - Generic with Header Level Invoice Interface

Order Flow - Return with Approval What is Order Flow Generic

The Order Flow - Generic workflow process is the most often used workflow in Oracle Order Management. This process includes activities that book and close the order header. This can be used with any line flow for any item type with outbound lines and return lines

Sub Process: Book Order Manual, Close Order

What is Order Flow Generic with Header level Invoice Interface

Ans: This work flow is used when business requires that all lines on the order invoice together at the header level. Order Flow Generic with Header Level Invoice Interface first ensures that the order is booked before generating the invoice. After booking is complete, the process interfaces with Oracle Receivables to generate an invoice for the order. Upon completion of the invoice interface, the process closes the order.

This process must be used in conjunction with Line Flow - Generic with Header Level Invoice Interface.

Sub Processes: Book Order Manual, Header Level Invoice Interface, Close

What is Order Flow- Return with Approval

Ans: This workflow is used when all lines on the order are returns and header level approval is required.

What are various item types for which line flows can be assigned

1) ATO Models, Classes, Options, Items 2) Configured Item 3) Kits 4) Included Items 5) PTO Models, Classes, Options 6) Standard Items 7) Service Items

If the item type code is left blank, the specified workflow assignment applies to all item types for which there is no specific assignment. Specify an assignment for the configured item type if you plan to use the line type for ATO configurations.

What are seeded line item flows associated with OM Order Line Type.

Ans The Oracle seeded processes associated with OM Order Line include the following:

Generic Processes:

1) Line Flow Generic 2) Line Flow - Generic with Header Level Invoice Interface

3) Line Flow - Generic, With Export Compliance 4) Line Flow - Generic, Bill Only

5) Line Flow - Generic, Bill Only with Inventory Interface

6) Line Flow - Generic, Ship Only

Assemble To Order (ATO) Processes:

1) Line Flow - ATO Item 2) Line Flow - ATO Model 3) Line Flow Configuration

Oracle Release Management Processes:

1) Line Flow Generic with Authorize to Ship (RLM)

Inbound or Return Processes:

1) Line Flow - Return for Credit Only

2) Line Flow - Return for Credit Only with Approval

3) Line Flow - Return for Credit with Receipt

4) Line Flow - Return for Credit with Receipt and Approval

Service Item Processes:

1) Line Flow - Standard Service

What is Order header flow and Line flow

Header flow consists of information about customer such as price lists, shipping parameters, Ship Methods, Warehouses etc., and these values can be used as default information for line flows.

Line flow consists of information about items, quantities ordered, price, request date, schedule ship date, schedule arrival date, source, etc.,

Explain various line level Generic processes:

1) Line Flow Generic Use this process for all items except for service items, including assemble-toorder (ATO) items, ATO models, kits, and pick-to-order (PTO) models. If, however, you are a high volume ATO user, specific Assemble to Order (ATO) Processes can improve performance.

Sub Processes: Enter Line, Schedule - Line, Create Supply Order Line Manual, Ship Line, Manual, Invoice Interface Line,. Close-Line.

2) Line Flow - Generic with Header Level Invoice Interface :Use this process when all order lines must invoice simultaneously. Invoice is controlled by the Auto Invoice concurrent program. Set up grouping rules in Oracle Receivables if only one invoice for the order is necessary. This process must be used in conjunction with Order Flow - Generic with Header Level Invoice Interface.

Sub Processes: Enter Line, Schedule - Line, Create Supply Order Line Manual, Ship Line, Manual, Header Level Invoice Interface-Line, Deferred, Close-Line.

3) Line Flow - Generic, With Export Compliance Select this process when products exported to a denied party must be checked. This process is commonly used in the defense industry,

Sub Processes: Enter Line, Schedule - Line, Export Compliance Screening-Line, Create Supply Order Line Manual, Ship Line, Manual, Invoice Interface Line,. Close-Line.

4) Line Flow - Generic, Bill Only Use this process when scheduling and shipping are not necessary for an ordered item. This process fulfills the order line, then proceeds with invoice interface. For example, this process might be used if an invoice was incorrect and an adjustment must be made visible in Oracle Order Management Sub Processes: Enter Line, Invoice Interface- Line, Deferred

5 ) Line Flow - Generic, Bill Only with Inventory Interface Use this flow when products are not shipped but inventory decrement is required. For example, some distributors have customers who pick up products in person. The inventory transaction must be accounted for, so the process line moves to invoice interface. The product is picked up, so shipping is not necessary. Sub Processes: Enter Line, Invoice Interface- Line, Deferred

6) Line Flow - Generic, Ship Only Use this process if you must ship a product but an invoice is not necessary. This flow decrements inventory. For example, this process Selecting Workflows could be used when shipping free samples for a new product, or for shipping a non-billable toolset to repair a previously invoiced item.

Sub Processes: Enter Line, Schedule Line, Create Supply Order Line. Maual,

Ship Line, Manual, Close-Line

Explain various line level processes used for inbound or return processes:

Ans: The following line level workflow processes are used for returns or inbound lines:

1) Line Flow - Return for Credit Only This process is used only for incoming lines. The process runs an activity that issues credit without waiting for a receipt of goods or an approval. This flow could be used, for example, if you give credit for a product shipped on a CD, but you do not want the CD to be returned.

2) Line Flow - Return for Credit Only with Approval This processes is used only for incoming lines that requires approval. This process could be used, for example, when a return must be approved by a manager or a customer service representative before credit is issued.

3) Line Flow - Return for Credit with Receipt This process is used only for incoming order lines that require receipt of goods before credit can be issued. Once the returned items are received by Oracle Purchasing, the process continues through invoicing and credit is issued. This process is useful when the returned items are expensive; credit should not be

issued until the items are received.

4) Line Flow - Return for Credit with Receipt and Approval This process is the most restrictive for incoming lines. The process requires both receipt of goods and an approval. This process is commonly used when items such as modems are returned. The modem is received then inspected to ensure that no mistreatment or neglect of the item occurred. Once inspected and approved, credit is issued.

Which line flow is used for service and support items

Ans: Line Flow - Standard Service Use this process for service items such as support. Once the line is fulfilled, invoice interfacing occurs.

What is ATO Item

Ans: It is an item you make in response to a customer order. What is ATO Model

Ans: A configuration you create for customer order that includes optional items. What do you mean by Available to Promise (ATP)

Ans: ATP (Available to Promise) typically refers to the ability to promise finished goods availability based on a statement of current and planned material supply.

Ans: The quantity of on-hand stock, outstanding receipts and planned production which are not committed through a reservation or placing demand. In Oracle Inventory, you define the types of supply and demand that should be included in your ATP calculation.

What is the difference between Item and Model

Model : An item whose bill of material lists options and option classes available when you place an order for the model item.

Order Entry:

What is standard Order process?

Ans: A Standard Sales order can contain the following process steps:

Order Entry:

Order Booking:

Pick Release:

Ship Confirm



These are dependent upon Order type and Line type that are associated with appropriate work flow process

What do you mean Booking of Order in OM

Ans: Booking a sales order indicates that the order entry process is complete and that the customer has committed to the order. Booking is required before the order or return can advance to the next workflow activity.

What is schedule arrive date

Ans: Schedule arrival date means the date returned by the system on which your customer can receive the products.

What is scheduling

Ans: Order scheduling includes assigning demand or reservations, warehouses, shipment dates, and lots or subinventories to an order line. This will cause the demand to be planned in Material Planning Systems.

What is schedule date

Ans: For Order Management, it is considered the date the order line should be ready to ship, the date communicated from Order Management to Inventory as the required date any time you reserve or place demand for an order line.

Various Terms

Ship to contact: This is the person that Customer Service and Shipping Personal should be contacting to make delivery appointments and pass rescheduling notifications.

What is Internal Sales Order

Ans: A request within your company for goods or services. An internal sales order originates from an employee or from another process as a requisition, such as inventory or manufacturing, and becomes an internal sales order when the information is transferred from Purchasing to Order Management.

What is Picking

Ans: The process of withdrawing items from inventory to be shipped to a customer.

What is pick release rule

Ans: A user-defined set of criteria to define what order lines should be selected during pick release.

What is pick release sequence rule?

What is pick slip

Ans: Internal shipping document used by pickers to locate items to ship for an order.

What is pick slip grouping rules?

Criterion for grouping together various types of pick slips. The rule dictates how the Pick Slip Report program groups released lines into different pick slips.

What is RMA Ans: Return Materials Authorization: Permission for a customer to return item,

What is back order and back ordered lines>

Ans: Back Order: An unfulfilled customer order or commitment.

Backordered lines: Unfulfilled order line details which have failed to be released at least once by Pick

Release or have been backordered by Ship Confirm.

What is delivery

A set of order lines to be shipped to a customers ship-to location on a given date in a given vehicle. Multiple deliveries can be grouped into a single departure. A single delivery may include items from different sales orders and may include back orders as well as regular orders.

What is delivery line

Ans: Delivery line means a shippable and booked line

What is drop shipment

Ans: A method of fulfilling sales orders by selling products without handling, stocking, or delivering them. The selling company buys a product from a supplier and has the supplier ship the product directly to customers.

What is fulfillment set

Ans: Items in a fulfillment set will be available for scheduling and shipping only when all the items are available and ready to be scheduled/shipped.

What is Outbound and Inbound Lines

In the Oracle Order Management, lines on a header are either outbound (sales order lines in which material on the header is leaving the warehouse to go to a customer) or inbound (return lines in which material on the header is arriving at the warehouse to be credited back to the customer). In Order Management, headers can be Return (all inbound), Order (all outbound), or Mixed (both inbound and outbound lines).

What is scheduling

Order scheduling includes assigning demand or reservations, warehouses, shipment dates, and lots or sub inventories to an order line.

What is ship confirm

A process in Shipping Execution which allows you to identify shipped quantities, assign inventory control information for released lines, assign freight charges, and specify whether or not to back order unfulfilled quantities of released line items.

What are the general activities involved in Ship confirm?

Ans: Preparing the orders for shipment

Includes the packing the items

Includes the weighing the shipment

After the Quality Inspector finishes with her/his inspection: Confirm the delivery in Oracle

Includes additions of any special charges

After shipment documents print, after labels to containers or pallets

Seal Containers

Release shipments to Carrier

Submit request for Bill of Lading copy

Forward copy of Bill of Lading to accounts payable for reconciliation of carrier invoices

File Shipping documents

Various Shipping terms

Ship Set A group of order lines, linked by a common number, for which you want the full quantity to ship all together.

Shippable lines: The lines that have pick released and are now eligible for Ship Confirm.

Ship Method: It is the combines of carrier, mode, and level of service.

Shipping documents: Shipping related reports, such as the Bill of Lading, Commercial Invoice, Mailing

Label, Pack Slip, Vehicle Load Sheet Summary, and Waybill.

Shipping instructions: Notes that print on the pick slip. These instructions are intended for internal use.

Sold to contact: This is the person that the Customer service representative will contact at the Customer Site in the event of Ordering queries.

Sub inventory: Subdivision of an organization, representing either a physical area or a logical grouping of items, such as a storeroom or receiving dock.

Locator: Physical area within a sub inventory where you store material, such as a row, aisle, bin, or shelf.

Serial number control : A manufacturing technique for enforcing use of serial numbers during a material


Waybill A document containing a list of goods and shipping instructions relative to a shipment.

What is Revenue Recognition ?

Ans: The schedule for which revenue for a particular transaction is recorded in your general ledger.

What is Sales group

Ans: Sales Group represents a managerial unit for sales resources and can be defined as a team of sales people. Sales groups make up enterprise sales organizations.

What is sales tax structure

Ans: The collection of taxing bodies that you will use to determine your tax authority. State.County.City is an example of a Sales Tax Structure.

What is Standard Item

Ans: Any item that can have a bill or be a component on a bill except planning items, option classes, or models. Standard items include purchased items, subassemblies, and finished products.

What is bill of lading

A carriers contract and receipt of goods transported from one location to another.

What is invoicing rules

Ans: Rules that Oracle Receivables uses to determine when you bill your invoices. You can bill In Advance or In Arrears.


What is list price : Ans: In Oracle Pricing, the base selling price per unit of the item, item category or service offered. You define the list price on a price list. All price adjustments are applied against the list price.

Modifier: Defines the terms of how Oracle Pricing will make adjustments. For example, a modifier can take the form of: discounts, or surcharges. In Oracle Pricing, when you setup modifiers, you define the adjustments your customers may receive. You control the application of modifiers by the pricing engine by also setting up rules that specify qualifiers and attributes governing their use.

Modifier list A grouping of modifiers in Oracle Pricing.

Price list A list containing the base selling price per unit for a group of items, item categories or service offered. All prices in a price list are for the same currency.