Pillars University

Professional Development Program

Discover. Grow. Thrive.

Introducing Pillars University The Pillars
Your Partners in Organizational Development
The Pillars is a consulting firm providing a broad range of services in organizational development, change management, executive coaching, communications and human relations. With more than 30 years of combined experience, we have been helping businesses grow through our dedicated team of professionals who are focused on increasing organizational effectiveness. We work side by side with you and your employees to design, develop and implement the programs that will help your company reach its strategic business goals. The Pillars has worked with public and private organizations in a wide range of industries including aerospace, pharmaceutical, healthcare, manufacturing, service, information technology, publishing, retail, electronics, higher education, construction and notfor-profit.

Interpersonal Communication

Professional Development Program for Small and Midsize Companies

Investing in your employees training is critically important. If you want your business to thrive, your people must thrive. Pillars University offers professional development and training sessions to help business professionals perform better. The Pillars University Professional Development Program will help your employees to:

Course

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Adopt positive attitudes Expand their knowledge and skills Improve efficiency and effectiveness Adapt to change
Investing in your most valuable asset means that you will: improve productivity and employee retention, strengthen your competitive edge and gain a significant return on investment. Studies have proven that when training and coaching are combined, ROI can be as high as 800%.

Pillars University

Discover. Grow. Thrive.

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Distinct From Other Professional Development Programs

The Pillars unique training program is designed to help your employees discover new skills, integrate what they have learned, and migrate that knowledge into their daily routines without reverting back to old, inefficient work habits. Our program provides an effective balance between theory, practice, delivery methods, field work, coaching and learner engagement.

Learn concepts

Practice during sessions and apply in workplace

Pillars Learning Model

Reflect and debrief Individualized Coaching

3535 St-Charles Boulevard, Suite 700, Kirkland, Quebec, H9H 5B9

ASK ABOUT OUR LEADERSHIP DEVELOPMENT AND COACHING PROGRAMS

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Pillars University
Pillars University
Professional Development Program EFFECTIVE INTERPERSONAL COMMUNICATION
Level 100 Acquiring the knowledge
Goal: To enable participants to better understand the components of effective communication with colleagues, direct reports, leaders and stakeholders. Participants will learn how to successfully shape and deliver their message and understand what others are saying with greater clarity.

Level 200 Applying the knowledge

Goal: To provide participants with the necessary tools to learn, practice and apply their communication skills. This level focuses on processing feedback and SMART (specific, measurable, attainable, relevant, timely) goal-setting.

Level 300 Solving problems and sharing the knowledge with others
Goal: To expand your emotional intelligence (EI) in order to improve communication. This level helps participants to develop the ability to identify, self assess and manage their emotions while being aware of the feelings of others. Using a self-designed learning approach, participants will learn how to integrate new skills into their roles and workplace. The reflective process at this level focuses on what is important to achieve and why.

Program format:
Each level consists of three full day sessions, from 9:00 a.m. to 4:00 p.m. over a 6-week period. All sessions are interactive, participative and reflective and involve fieldwork assignments and debriefing. Each level includes three 30-minute private tele-coaching sessions to help participants identify personal strengths and weaknesses, uncover patterns and to put plans into action. Participants who want more coaching may enrol in the honours program which consists of three 60-minute private tele-coaching sessions. A management debriefing is conducted at the end of the program and a participant report is developed regarding what was learned, what has been improved, sustainability and next steps.

101
Foundations of Effective Communication: Understanding barriers, your own communication style and that of others.

201
Understanding the Mastery Concept: Creating SMART goals and capturing individual learning. Exploring emotional responses to feedback and/or criticism.

102
Interpersonal Communication for the Workplace: Overcoming communication barriers through active listening and effective responses.

301
Understanding the Four Cornerstones of Emotional Intelligence: Creating SMART goals and capturing individual applied learning. Developing an EI assessment and project.

202
Feedback Conversations: Understanding your thought process and developing your message to effectively provide feedback in various situations.

103
Intrapersonal Communication for the Workplace: Discovering and expanding personal boundaries that inhibit effective communication.

302
Critical and Difficult Conversations: Exploring how to prepare for and have uncomfortable conversations. The key factors for achieving a successful outcome will be defined.

203
Feedback and Conflict: Reviewing and fine-tuning the messages after providing feedback. Learning to communicate effectively in conflict situations.

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303
Effective Interpersonal Communication in Practice: Building upon the knowledge acquired and eliciting feedback of other participants for more in-depth insights using the codevelopment and peer learning approach.

For more information, applications or to register, please contact: Christine Samne Director of Client Services 514.505.3068 info@thepillars.ca