dr ashishkumar m.

jaiswal
aashishjaiswal@hotmail.com +919574008813

CAREER OVERVIEW
Qualified Healthcare & Hospital Administrator with over 10 years of experience in healthcare industry. I had experienced the healthcare from grassroots of primary healthcare centre to tertiary healthcare centre in India. Area of interest includes Management of Medical Services, Operations management, Medico legal System, Strategic Management, Financial Management, Quality management, Project Planning and Quality Accreditation System Implementation.

Present Assignment DGM- Operations (Unit Head) Sterling Hospitals, Rajkot

Reporting to CEO As unit head, Primarily Responsible for P & L of unit. Revenue Increase Business development & Marketing Operations Management Developing Super specialty Department Quality & accreditations Cost reduction & Cost control

October -2011

Job Responsibbilties:The incumbent would be responsible for spearheading operations for the 190-bedded facility in line with the organizational vision, mission & strategy towards achievement of its goals & objectives Key Highlights
Successfully run healthcare operations effectively and deliver results as per organizational plans Manage efficient execution through the implementation of periodic review and reporting mechanism Constantly focus on creating efficiencies by implementing & managing control mechanisms for infrastructure & resources as per organization policies & processes Design services and quality roadmap for the hospital Implement operational guidelines for the hospital which align with the organizational philosophy and integration of processes.

 Assume responsibility for employee engagement & motivation in line with the organizational policies Develop, mentor and manage performance of the team Successful achievement of smooth hospital operations Creation of a performance oriented work environment aligned with the organization vision and mission Achieve Medical and Service Quality indices Achieve a low manpower attrition rate Achieve optimum resource utilization.

#2 Head-Medical Services, Operations & Quality (Unit Head) Sahyadri Speciality Hospital, Pune May 2009- October 2011
Operation Role
Management of day to day non medical operations, Second line to CEO in Policy Decision making & implementation Finance, Budget & Revenue: To To To To To To be responsible for P & L of the unit. monitor revenue generating department & to find out revenue leakages prepare monthly budget preparation & adhere to it. prepare annual budget & set goals & tools to accomplish the same prepare monthly MIS report & submit to CEO. constantly work on cost & cost reduction.

Operations: Day to day operations management in coordination with all departmental HODs which includes Operations, Maintenance, Facility, Biomedical. Administratively responsible for functioning of the Unit. Build and maintain relationships with internal and external customers. Monitor and review the standards of team and submit report as required. To provide support to CEO for Business goal & development. To firm up a Business Plan for the Hospital and implement the same. To plan, organize and manage the Clinical & Ancillary Services effectively as per the Business Plan for the particular financial year. To ensure that revenue / profit are being generated as per Business Plan and take corrective measures as and where required to meet up the Business Plan. Monthly Business & Operational Overview with the Executive Committee. Complete responsibility on P & L of the Unit. To ensure that the Hospital has the best competencies / skills for various specialized Medical & Ancillary Services and for that purpose engage the services of highly competent Doctors / Managers on Regular / Empanelment basis as may be required from time to time for achieving the Business Plan as per the Policy of the Hospital / Company. Focus on Critical issues & Crisis Management.

 To ensure that Employees are adequately motivated in achievement of Business Plan

and providing best standard of Medical / Clinical / Patient Care Services to the patients. Handling Customer Grievance Cell. Hold regular update meetings with all departments concerned. Develop and maintain an effective communication and IT support system. Material supply management. Provides strategic inputs in the areas of Man power planning and capacity development. Cost reduction and controlling of expenses. Ensure & review AMCs & CMC of Biomedical Equipments.

Medical Services: Second line to Medical Director & CEO in Policy Decision making & implementation.

To Monitor and facilitate the clinical Protocol /compliance for all medical services in the
hospital.

To Prepare the Monthly MIS (Dashboard) of the hospital and present the same to
Executive committee. To coordinate with the General Administration on relevant issues to deliver on Quality Service

To Coordinate with Clinicians & Clinical HODs for smooth functioning of their
department and solve any relevant issues. To assist Medical Director in planning, organizing and managing all Medical Services of the Hospital.

To develop, coordinate and implement management processes. Act as administrative liaison to patients, families, internal & external customers. To provide operational oversight throughout the hospital.
To ensure that good quality medical services are provided to patients (in coordination with coordinators and consultants of various departments) by effectively carrying out all administrative and non-administrative responsibilities.

To ensure proper maintenance of medical records and conduct periodic audits.

Talent management of all those who render medical services like Consultants, Registrars, Interns, Resident Doctors etc.

To ensure smooth functioning of clinical and other support services like care to the

patient, Lab and diagnostic services, Imaging, CSSD, Operation theatre, EEG,EMG, TMT, 2-D echo, Dialysis, Blood bank, Pharmacy, Ambulance etc.

To ensure that quality nursing care services are provided to the patient in coordination with nursing superintendent. To ensure that strict infection control practices are followed.

 To ensure proper bed management with IPD.

Designed the methodology of linking effective training with the Credentialing and
Privileging of the Consultants.

Developed a process of Credentialing and Privileging of all the consultants in various

specialties across the organization.

Manpower planning & recruitment & Interview of clinical staff.

Quality As Head & Champion- quality, acting as coordination with accreditation body. Prepared gap analysis Prepared documents for all chapters in coordination with departmental HODs & quality coordinators & got approved the same from Medical Director & CEO. Formed following committees & acted as Chairman & Member secretary 1. Quality Improvement committee 2. Medical Practice Committee 3. Medical audit & care review committee 4. Hospital infection control Committee 5. Patient care service committee 6. Resource utilization committee 7. Safety committee 8. Drug Therapeutic Committee 9. Information management system committee 10. Death Audit committee 11. OT & OT user committee

Monitoring & supervision of committee function & compliance to improvement action

plan.

Made necessary infrastructural changes as per requirement of standards. Has implemented of various policies, protocols, & SOPs as per standards. Defined and implemented the structure and functioning of the quality assurance
program & quality control. Development and implementation of Medical Quality Indicators. Analyze the indicators regularly and identify the areas of improvement.

Defined, developed and carried forward the medical audits for continuous quality
improvement.

Monitoring the issues of poor clinical performance. Actively auditing and generating reports regarding the issues of poor clinical quality.
Training of all HODs & other staff members for successful implementation of NABH standards. Has attended Pre-assessment & final assessment in front as Head & Champion Quality. Major achievement:-

1. Increased revenue by 20%

2. Reduced ALOS from 5.2 days to 4.2 days

3. Increased occupancy from 65 % to 82 %

4. Increased OT & cath lab utilization.

5. Got the hospital NABH accreditated

#3
Deputy Medical Superintendent Reporting to Director Operations Apollo Victor Hospitals, Margao, Goa OPERATIONAL ROLE
To participate in preparation of annual budget & adhere to it. To ensure optimal operational efficiency by coordinating with all departmental heads to achieve unit operational growth and profitability. To handle customer grievances. Monitor Customer feedback & patient round. The same is done to maximize customer satisfaction in an environment of high employee satisfaction and morale. Monitor Key Performance indicators of the unit and initiate corrective action if required. Monitor Health Insurance claims & settlements for Foreign Nationals & Indian Nationals. To organize and provide optimum resources and support the Department Heads for the ISO 9001-2000 Audit certification process. Liaising with Government Departments and Regulatory authorities for ensuring compliances with all relevant statutory obligations. To work closely with all Department Heads for Annual Budget planning and implementation and also carry out periodical reviews as per the Business Plan. To work with Department Heads for the Man Power Planning in order to achieve optimum efficiency levels. Evaluate the work performance for all personnel who report to position. Also supporting the HR manager for related Human Resources function. To develop and negotiate with vendors, managing contracts for timely procurement of materials. To negotiate and manage the service contracts with service provider vendors. To coordinate with Nursing Director & Nursing Superintendent for formal system of allocation of nursing services & ensures smooth working of the system. To oversee the estate management, repairs, renovations and new constructions.

August 2008 April 2009

Managing Clinical Support Services

Ensuring service quality and process management. Conduct Audit processes and establish & monitor process compliance. Acted as an interface between the Consultants and other hospital staff members. Management of the clinical staff including Registrars, Resident Doctors, Nursing and Technicians. Medical manpower planning, recruitment and credentialing.

#4

Deputy Medical Superintendent of the Geetanjali Medical College & Hospital, Udaipur Rajasthan (A multi speciality 750 Bedded Medical College & Hospital approved by MCI) (June 2007 to August 2008) Geetanjali Medical College & Hospital, Udaipur is a 750 bedded Hospital attached to Medical College. The Hospital is multi super specialty tertiary care centre & one of the largest health care providers in Rajasthan commissioned in April 2008 Job Profile Had assisted CEO & Architect during construction of Hospital for feasibility of various departments. Liaising with Government Departments and Regulatory authorities for ensuring compliances with all relevant statutory obligations. Was responsible for Health Insurance Claims & settlements Prepared requirement of Equipments as per MCI regulations Negotiated with vendors, managing contracts for timely procurement of materials Worked closely with all Department Heads for Dept planning and implementation Worked closely on HIS implementation, HIS implemented successfully as per plan. Worked with Department Heads for the Man Power Planning in order to achieve optimum efficiency levels. Evaluate the work performance for all personnel who report to position. Also supporting the HR manager for related Human Resources function. Coordination with Nursing Director & Nursing Superintendent for formal system of allocation of nursing services & ensures smooth working of the system. To oversee the estate management & new constructions. Prepared Standard Operating Procedures for all clinical & Non Clinical Departments & implemented it successfully. Prepared Tariff for Hospital services strategically & implement it HIS procurement & implementation done successfully to achieve the goal Paperless Hospital Planned of state of the- art 42 bedded modern Intensive care units. Was responsible for following clinical department: Radio-diagnosis, Central Clinical Lab, Blood Bank, Component & Aphaeresis Lab ICU, CSSD, Biomedical Engineering. Medical & Surgical Stores, Corporate & Govt. Liasoning with TPA Have been responsible for MCI inspection for three times & attended inspection in front #5 Hospital Administrator (Medical Services) GBH- American Hospital, Udaipur (March 2006 to May 2007) GBH- American Hospital Udaipur is a unit of American International Health management Limited, Rajasthan, Associated with ESCORTS HEART INSTITUTE NEW DELHI The Hospital is ISO 9001-200 certified, a 150 bedded multi super speciality Hospital with the-state-of-the-art infrastructure & Equipment commissioned in year 2006 Major Job Profile Medical Services: Liasoning with all Consultants, Managing all Resident Medical Officers, Managing Training, Induction & Quality Improvement programmes. Diagnostics: Planning of equipments has done related to requirement, quality, brand & price. Also dealing with vendors for Negotiation & service contracts

Prepared SOP for department Re-engineering done to bring cost per test Association with Quality Assurance Programmes

Liasioning: Liaising with Government Departments and Regulatory authorities for ensuring compliances with all relevant statutory obligations HIS: Tariff: Prepared tariff for all services Prepared SOPs for IP billing department & implemented successfully Negotiation & Procurement of HIS Coordinating with HIS team for training & implementation

Transfusion Medicine: Planning of Blood Bank & component lab as per norms of SBTC Planning of equipment & procurement done as per norms

Liasoning with Government authority for license Obtained license for blood bank & Component lab Human Resources & Training: Organizational Climate Survey of the Medical & Non Medical members, job evaluation and specification of key personnel. Finance: Costing of the major procedures like CABG (coronary artery bypass graft), Coronary Angiographys , Valve Replacement & other Cardiac Procedures Materials & Purchase Management: Planning of Materials, Negotiation with Vendors, Procurement

Health Check Plan Unit: Had developed Heath Check plans

Quality Programmes Acted as Joint Management Representative ISO 9001-2000. Developed Quality Systems for In-Patient services under ISO 9001 2000. MANAGEMENT TRAINEE 1. Sir. Harkisondas Narrottamdas Hospital, Charni Road, Mumbai (a 250 bedded multi speciality hospital) 2. Wockhardt Hospitals, Mulund Mumbai August 2005 Feb 2006

PUBLICATIONS A.K. Jaiswal, Feroz Ikbal WORK STUDY OF NURSES WITH RESPECT TO SAFE INJECTION PRACTICES published in JAHA Edition May 2006. www.indmedica.com/jaha) Article No 7, Volume: 16.

CLINICAL EXPERIENCE

1. Resident Medical Officer & ICU Registrar

June 2002 July 2003 Sitla Hospital, Sindhi colony, Chembur (50 bedded hospital with following facility 5 bedded ICU with 2 Operation theaters with surgical & medicine speciality owned by Surgeon) Rushabh Eye Hospital & Nursing Home (25 bedded Eye Specilaty hospital with 5 bedded ICU beds) Was responsible for complete inpatient care includes daily self round, attending round with consultants, performing procedures, Preparing discharge summaries, counseling of the patients relatives. Ensuring nursing care & medicine administration on time. 2. ICU Registrar September 2001 May 2002 Life Care ICCU, Smt. C.M.P. Homoeopathic Hospital, Irla, Vile Parle (W), Mumbai. (12 bedded ICCU facility with 10 bedded hospital) Was responsible for complete inpatient care includes daily self round, attending round with consultants, performing procedures, Preparing discharge summaries, counseling of the patients relatives. Ensuring nursing care & medicine administration on time. Training of nursing staff & junior residents, Liasoning with Govt. authorities, 3. Resident Medical Officer September 2000 September 2001 Jeevan Vikas Kendra, (Sadanand Danait Hospital), Sahar Road, Andheri (E), Mumbai (A 100 bedded multi specilaty hospital with 10 bedded ICU, 4 major operation theaters with state-of-the-art infrastructure & diagnostics facility & having attached & on panel renowned consultant associated with them.) Was responsible for complete inpatient care includes daily self round, attending round with consultants, performing procedures, Preparing discharge summaries, counseling of the patients relatives. ACADEMIC CREDENTIALING Internal Counselor NABH QCI July 2010

Masters in Hospital Management Osmania University, Hyderabad. Grade: Distinction July 2005 Post Graduate Diploma in Medico Legal Systems Symbiosis centre for Health care, Pune May 2004 Bachelor of Homoeopathic Medicine & Surgery Amravati University August 1999 CONFERENCES SEMINARS & PAPER PRESENTATIONS Attended National conference on Grading, Rating, Accreditation & Certification of Healthcare Facilities as GRACE 2005 at AFMC, Pune in 2006. Attended National Seminar on GLOBAL HEALTHCARE INDIAN STRATEGIC INITIATIVES by Apollo Hospitals, Hyderabad in 2005.

Attended National Conference on Health Insurance & Financing as HIFCON 2004 by AIIMS at New Delhi, in 2004 Attended National Seminar on Medico legal Issues & Healthcare Management conducted by Symbiosis Institute of Healthcare sciences Pune. Paper Presentation in National Conference on MODERN TECHNIQUES AND ADMINISTRATION IN HEALTH CARE by ISHA at SRMCRI, Chennai in 2003.

Paper Presentation in National seminar on BRANDING AND ADVERTISING by XIMS, Bangalore in 2004. Training given in ICCU GOLDEN HOUR TRAINING PROGRAM by ACE academy for cardiac excellence at Woodlands Hospital, Hyderabad in 2004. Gave an interactive talk to Central Industrial Security Force (CISF) Udaipur on Myths & Facts about HIV/AIDS in April 2007 Attended & Participated Communication in Medical Practice organized by Goa Medical College & IMA Margaon Branch.

PERSONAL INFORMATION Father Name: Date of Birth: Mr. Maniklal M. Jaiswal 21st Jan 1977

Place of Birth: Marital Status: Nationality: Languages and Proficiency: Mobile:

Akola, M.S. India. Married to Dr Payal Kapadia (Classical Homoeopath) Indian English, Hindi (Mother Tongue), Gujrati, Marathi +919574008813

Reference: - Can be given if needed.