Burris Gazette

JANUARY 2012
Make It Happen (Our discipline), Get It Right (Our focus), and develop I AM Burris (Our commitment)!
BURRIS LOGISTICS STANDARDIZES
ON EMC FOR ITS VMWARE
VIRTUALIZED IT ENVIRONMENT
EMC Corporation has
announced that Burris
Logistics has standardized
its information infrastructure on EMC
selecting EMC Symmetrix VMAX and
EMC unied storage over NetApp and
IBM for its exceptional reliability, perfor-
mance and value. Its EMC infrastructure
has enabled Burris to easily virtualize
80% of its IT infrastructure with VMware
vSphere virtualization and cloud infra-
structure technologies as it moves to the
cloud achieving more than $1 million in
cost savings by virtualizing and consoli-
dating its server footprint.
Bill Poore, Director of Infrastructure,
Burris Logistics, said, Burris prides itself
on something we call wow service
going above and beyond our customers
expectations. VMAX ts perfectly into
that strategic focus. It has met our six-9s
uptime goal while delivering outstanding
performance and reducing our costs.
These attributes make a signicant dif-
ference in our business.
Since implementing VMAX, we have
doubled our storage capacity without
increasing our power and cooling usage.
Having a mix of Flash, Fibre Channel
and SATA drives in a single system
gives us agility to respond to chang-
ing business demands and continue to
grow without sacricing performance or
availability. In addition, our total cost of
ownership savings is well in excess of
$1 million as a result of virtualizing and
consolidating our server footprint, Bill
Poore further added.
Press Release: EMC Corporation Thu, Jan 12,
2012 9:30 AM EST
2
Make It Happen
I am very pleased to announce that John Teixeira has
accepted the new position of President of our Custom
Distribution Division. Tis division currently includes:
Rocky Hill, Elkton, Harrington, Federalsburg, Atlanta
and Orlando. (What
was formerly our
Retail Division is
now ofcially a part of
the Custom Distribu-
tion Division.) John
has been with Burris
for just over 5 years
while assuming an
ever-increasing level of
responsibility. He has
exemplifed the quali-
ties that we are looking
for in a Burris Leader.
A little history about John - he is a native of Massa-
chusetts and holds a B.B.A. in Finance from the Univer-
sity of Massachusetts, Amherst. Before joining Burris,
John spent the prior ffteen years in operations manage-
ment in the broad-line foodservice
distribution industry. Most recently
he held the position of Vice-
President of Operations for PFG-
Virginia Foodservice in Richmond,
VA. John is a music enthusiast
and an avid Boston sports fan.
John resides in Middletown, DE with his wife Liz,
and son Jack, 10, and daughter Erica, 9.
Donnan R. (Donnie) Burris | CEO | Burris Logistics
CHRISTMAS GIVING TREE
The Corporate Offces in Milford had a great time
collecting items for two local families this year. Tags
were placed on our Giving Tree with items for the
members of the families. The Burris Team, as al-
ways, went all out as you can see!!
WHATS NEW IN 2012
Burris continuously strives to provide our Team Members
with valuable and competitive beneft programs!
Blue Essentials through Blue Cross Blue Shield-
Michigan Wellness Program-Improve your health.
Learn valuable tools to improve your well-being. Burris
Incentive opportunities!! We have moved forward from
Healthways to a new carrier with an exciting, new pro-
gram that promises to be easier and more helpful! This
is coming soon and is scheduled to start up in January!
Hyatt Legal-An affordable option for Legal repre-
sentation and advice.
Mutual of Omaha-New carrier for Short and Long
Term Disability.
Patient Care-Your own advocate for medical, vision,
dental and Flex Spending Plan.
Roth 401k Program-In addition to our present 401K
Savings opportunity Burris has added the Roth 401K
option, a valuable tool to investing in your future.
Burris works year-round to keep costs down and
still offer wonderful opportunities for our Team Members.
It is a constant process to fnd just the right programs to
offer Team Members that will enhance our benefts Pro-
grams. Burris also makes great efforts to communicate the
programs to you through Team Member meetings, beneft
booklets and summaries, so that you understand and use
the programs wisely.
As Team Members we analyze our options and do
a lot of paperwork at Open Enrollment time each year. Its
time well spent to get your year set with medical, dental
and vision care, life insurances, fexible spending and 401k
options. Now that all thats taken care of, you are ready to
start 2012!! You can concentrate on taking care of you and
yours and doing your best on the job. On your frst day back
in 2012, come to work knowing that Burris cares and will be
working right beside you to keep the Company strong and
continue to make Burris a great place to work!
3
Get It Right
I am very pleased to announce that Laura McCann has joined Burris as Director, Team Member Relations.
We are excited that Laura has joined our team. Laura will be based at Corporate HR in Milford and will report
directly to me.
Laura will be responsible for Organization Development, Management Development, Corporate Wide Train-
ing, Recruiting Systems and Employee Engagement, particularly facilitating the Burris
High Performance Work Place Process (HPWP). Laura has a wealth of experience
in Human Resources, Organization Development, Management Development
and Training. She comes to us from Grotto Pizza where she held the positions
of Director of Employee and Community Relations and Director of Human
Resources. She also has experience with Delaware Technical and Community
College as a Corporate and Community Instructor. Laura received her Bachelors
Degree from Shenandoah University in Virginia, a Masters in Human Resources
Management from Wilmington College and is working on a Doctoral Program in
Organizational Leadership at Wilmington College.
Please join me in welcoming Laura to Burris. Bob
Robert J. Sliwa | Executive Vice President Human Resources and Legal
ATLANTAS HPWP Team Member Orientation
December 6-9, 2011, the Atlanta Burris facility launched
their frst High Performance Work Place (HPWP) Team
Member Orientation. Training was conducted by Atlan-
tas very own team of HPWP trained facilitators. Sue
Bingham, the founder of HPWP, joined us in welcom-
ing our 12 new HPWP alumni. Te next orientation is
scheduled for January 24-27, 2012.
Above Left side: Dulce Martinez, Pauline Herrejon,
Monica Johnson, Roger Smith, Terrance Watson, Regi-
nald Thompson
Above Right Side: Bruce Hodge, John Ahern, Nathean
Baskin, Ed Wallace, Anthony Jiovenetta,
Willie Barkley
Burris HPWP Facilitators: Toni Hall, Guy Ploeckelmann, Marty
Boyd-Gray, Harold Johnson, Stiven Sanchez, Onnie Robin-
son. In the Middle: Sue Bingham, the founder of HPWP
4
Make It Happen
MARK KRANTZ
What is your job title?
Business Process Manager
Briefy describe what you do at
Burris?
As the Business Process Manager my responsibilities
include the development and implementation of business
and project management processes for the IT department.
I am also responsible for the QA (Quality Assurance) and
BA (Business Analyst) groups.
Why Burris?
Culture and being able to come into a smaller company
and grow with the company.
What did you do before you came to work with Burris?
Prior to joining the Burris team I had my own software and
consulting company and had been working as a consultant
for Burris off and on for the past 5 years. My previous com-
pany specialized in the food service and distribution busi-
ness providing demand planning and project management
services to several leading companies in the industry.
What do you like to do when you arent working at
Burris?
Having lived in Florida for the last 11 years, when I am not
working I enjoy playing golf and saltwater fshing. When
I have a 30 or 40 minute break between work (and the
honey dos) I like to practice for future 5K races.
Tell us a little about yourself (where are you from?
family? etc.)
I was born and raised in a small town in WV on the Ohio
River with my 2 younger sisters. After completing my
schooling I enlisted in the Marine Corps, was stationed in
Missouri for training. After my discharge from the Marine
Corp I left for Florida where I met my wife of 25 years.
Today our son and daughter are living in Gainesville, FL
where my daughter is working in the banking industry and
our son is attending college.
Please name two of the most interesting things you
have done in your life or (an) interesting fact(s) that
others may not know about you.
Ive visited all 50 states and visited 4 continents.
ANTHONY LENNON
What is your job title?
Database Administrator
Briefy describe what you do at
Burris?
I will be working as the database
Administrator to implement, maintain
and upgrade databases associated
applications such as V4, V8, Clarity, etc.
Why Burris?
I frst got interested (in Burris) when I found out about
some of the innovative ways Informations systems were
being used and the use of open-source (software develop-
ment tools) in the environment. I knew I wanted to work
here when they described the people and the Burris way.
I had been working for a company for 14 years that had
a similar philosophy and would have stayed there for my
career if I could have. I did ask around to fnd out if this was
being oversold. To my surprise I got the same response
from people that did/do work for Burris. My decision was
made at that point.
What did you do before you came to work with Burris?
For the last 4 years I had been working at Bayhealth Medi-
cal center as an Oracle Database administrator and for the
14 years prior to that I worked with Happy Harrys Drug
store as Director of Information Systems.
What do you like to do when you arent working at
Burris?
I enjoy spending most of my time with my family, either
taking trips or just getting the kids together and hanging out
at the house. If I get time I also like to work on small wood-
working projects out in my garage.
Tell us a little about yourself (where are you from?
family? etc.)
I was born in Wilmington, Delaware and am the young-
est of 5 children. I grew up in Newark, DE and moved to
Clayton, DE about 13 years ago. I have been married for
22 years to my high school sweetheart and we were lucky
enough to have 2 children of our own, Michael is age 19
and Ashley is 16. Later on we were able to add another
member to our family, Chris is age 16, and he has been
part of our lives for the past 10 years. We also have 2 dogs
Get to know our IT Team Members
5
Get It Right
THE yEAR of 2011 MARkED
THE ANNIVERSARy of
several unique evenTs.
SEpTEMBER 11, 2011, marked the
10th anni-
versary of
9-11-01, an
event that
changed
all our
lives in
some way.
SEpTEMBER 20, 2011 was the
one-year an-
niversary of
Bob Burris
homegoing
to be with the
lord.
WE HAVE All
fElT THE
SoBERING IMpACT of THESE
evenTs.
HOWEVER, THE IT DEPARTMENT
HAD A FEW HAPPIER MILESTONES
TO CELEBRATE IN 2011.
from the SPCA that were turned over
because of an abuse case. One is a
German Shepherd mix and the other
is an unknown mix. Both dogs are
friendly, great with the kids and the
family would not be complete without
them.
Please name two of the most inter-
esting things you have done in your
life or (an) interesting fact(s) that
others may not know about you.
I am the youngest in my family but
only by one minute. I am a twin and
my brother is one minute older then I
am.
On July 7, 2011, Gary Walstead
completed his 40th year of full-time
service with Burris logistics. Gary
started with Burris in 1969, in Milford,
as a picker and loader working part-
time while attending high school. After
graduation, he joined Burris Logistics
full-time and
later trans-
ferred to
Harrington in
1973. While in
Harrington, he
served Burris
in a number of roles including a Picker,
Picking Supervisor, Night Supervisor,
and Assistant Plant Manager. Gary
was also the General Manager for the
(Federalsburg) Giant Foods program.
In 2002, Gary joined the IT department
to assist with the V2 rollout. He has
various positions within IT, from Sup-
port Desk to Special Projects. The IT
department is honored to have Gary
as a Team Member.
On February 17, 2011, Jan
Polivka celebrated his 25th anni-
versary with Burris logistics. Jan
started with the Burris Retail Division
in 1983 as an Account Manager with
the Baltimore-Washington Division of
SuperFresh. After a brief absence,
he returned to
Burris in 1986 as
Customer Service
Manager. For the
frst six months,
Jan was the only
team member in
that department. In 1992, Jan moved
to the Purchasing department as
Purchasing Manager. In 1998, he
transferred to the IT department. He
has been involved in various advisory
positions within IT and now works as a
Business Analyst.
May 20, 2011 was Derrick
Giuttaris 20th anniversary with
Burris logistics. Derrick started
part-time while a junior in high school.
He was unable to drive to work for the
frst few weeks because he only had
a drivers permit.
He worked in
the IT depart-
ment putting
together order
books for Acme,
SuperFresh, and
Giant. He continued to work part-time
throughout high school and college
doing order processing for Retail
(Harrington) customers. Derrick was
involved with the startup of Benson,
Jacksonville, and all three of the BJs
facilities. With startups and additions
occurring between 1999 and 2005,
Derrick did a lot of traveling between
locations. In 2005, he accepted the
position of Support Center Manager.
Derrick says, The Company has
taught me a lot; its hard to believe
Ive worked more than half my life with
Burris.
Kent Garthwaite celebrated
his 15th anniver-
sary on May 7,
2011. Kent started
his Burris career in
Harrington in 1996
as a computer
operator. He did
order processing for the Retail Divi-
sion, which was done in Harrington at
that time. In 1998, he came to Milford
to help with the BJs business. Kent
worked in the Support Center during
1999 and 2000 as frst and second tier
tech support. He has had numerous
responsibilities within the IT depart-
ment. Kent is currently a Business
Analyst helping with the V8 rollout with
Vocollect.
Congratulations to all the
2011 IT Team Members on
their anniversaries. They
represent 100 YEARS of
combined dedicated service
to Burris Logistics. Thank
you, Gary, Jan, Derrick and
Kent!
6
Make It Happen
HARRINGTON
Congratulations to Doug
Phillips for being selected as
our July Team Mate of the
Month. Doug is an exemplary
team mate who always does
what ever is needed to Get It
Right and Make It Happen.
He sets a high bar whether its
in productivity, attendance or
just overall attitude. Way to go
Doug and Well Done!
Congratulations to Dave Bodine
for being selected Employee
of the Month for September
2011. Dave has been with us
since 1988 and has proven over
and over again his value to our
Make It Happen and Get It
Right culture. Dave is a crane
operator in Harrington and
carries a great average in his
crane and a great attitude where
ever he goes. Well done Dave!
Team,
The Harrington Team, especially transportation, was
really challenged this week with special orders, large
volume, DOT hours, personnel issues and on and on.
To everyone signatory to this e-mail I offer a hearty
thank you. And an extra special thank you Nancy
Salo, Joe Robbins, Jeff Salo, Cheryl Krygier, Andrew
Evans and John Bunting for your efforts. We couldnt
have done it without you.
Its Friday now, the rush is over and through
teamwork we made through another holiday week
with a hurricane thrown in for good measure!
Thank you all again. Have a wonderful and safe
Labor Day weekend and God bless,
Larry
Congratulations to Lyn Donoway
(right) shown here receiving the
Team Mate of the Month award for
June from his supervisor Ed Melvin.
Te Team Mate of the Month must
exemplify ideal behavior through
good attendance, good attitude and
good performance. Lyn has been
with us for 26+ years and is always
willing to do what ever it takes to
Make It Happen and Get It Right.
Well done!

Please join us in congratulating Jennifer Mann as she becomes the
newest member of the transportation team in Harrington. Jennifer is the new
assistant Transportation supervisor. Jennifer will report to John Bunting and
will be responsible for dispatching, DOT record keeping, payroll and a host
of other related tasks. Jennifer comes to transportation from the warehouse
where she worked as a lead checker since February 2007.
COnGraTulaTiOns Jen!
7
Get It Right

Sam Layton (Harrington Transportation) and his wife Irene are very proud to announce their
daughter, Andrea Hamilton, as being named Lake Forest School Districts Teacher of the Year.
Andrea teaches at Lake Forest East Elementary and has been teaching for 15 years. Congratulations
to Andrea and her entire family! What a great honor!!!
The team enjoyed a
luncheon catered by
The Omelet King. The
luncheon was given to
the team in recognition
of going four months
without an injury or
accident.
Mercy sakes alive, looks like we
got us a convoy ...
Well I came back and I said before you go 10-
10
Whats your home 20 little CB friend
He gave me his address and I didnt once
hesitate
Cause this hot load of freight would just have
to wait
I turned that truck around on a dime
And headed straight for Jackson Street 229
And as I rounded the corner oh I got one the heck of a shock
18-wheelers were lined up for three city blocks
I guess every driver for miles around had caught Teddy Bears call
And that little crippled boy was havin a ball
For as fast as one driver would carry him in
Another would carry him to his truck and take off again
Well you better believe I took my turn rifin Teddy Bear
And then carried him back in and put him down in his chair
And buddy if I never live to see happiness again
I want you to know I saw it that day in the face of that little man
We took up a collection for him before his mama got home
And each driver said goodbye and then they were all gone
He shook my hand with a mile long grin and
said so long trucker Ill catch you again
Ah I hit that Interstate with tears in my eyes
I turned on the radio and I got another
surprise
Breaker 1-9 came the voice on the air
Just one word of thanks from mama Teddy
Bear
We wish each and everyone a special
prayer for you
Cause you just made my little boys dream
come true
Ill sign off now before I start to cry may
God ride with you 10-4 and goodbye
TEDDy BEAR LyRICS WRITTEN By RED SOVINE
Congratulations and thank you too to Sam Layton, Phil Toothman and Mike Hennelly for
representing our company in The Worlds Largest Truck Convoy Fundraiser. Our drivers were
part of the more than 200 truck convoy that weaved in and out of the highways and byways
of Southern Delaware. The convoy is held each year in Harrington and all proceeds beneft
Special Olympics Delaware. Well done gentlemen!
8
Make It Happen

Congratulations to Mrs. Jim
Bertuola, Lorraine, has been
elected as the Chair of the
Long-Term Care Section by
the American Association for
Respiratory Care.
Pegs Profles
By: Peggy Maher-Daniels
Meet Diane O. McDonald. Actually,
her real name is Diane Owings and besides being a loyal
and hardworking member of our Security Team, Diane
is an accomplished author. She only uses the last name
McDonald as an alias when she is writing her books.
Diane recently published her book Te Adventures
of Tweed which is a story about an adventurous dog
who is a mix of Australian Sheep and Sheep. Tweed
lives in Scotland and decides to take some long journeys
and he encounters challenging situations along the
way. Diane has been writing creatively since the age
of 14 and says she got the idea to write about Tweed
from a relatives stories about a dog. Diane is currently
working on two more novels. Te Adventures of
Tweed can be purchased by going to www.amazon.
com, www.barnes&noble.com, www.xlibris.com, or if
you work at the Elkton site, you
can purchase the book from the
author herself. Hardcover sells
for $25.00 and soft cover for
$15.00.
I would like you
to join me in welcoming
Tim Peifley, who started
10/3 as the new General
Manager at Burris Elkton.
Tim was most
recently the General
Manager of ES3, in York,
Pennsylvania where he
oversaw a 200,000 square
foot freezer operation and managed a workforce
of 1,000 employees. Prior to ES3, Tim spent a
number of years as the General Manager of Rite
Aids 900,000 square foot Distribution Center in
Perryman, Maryland. Tim has extensive senior
level supply chain management experience that
will lend itself nicely to our operation.
Tim is a graduate of the United States
Naval Academy where he was captain of the
baseball team. Tim resides in Bel Air, MD with
his wife and three sons.
Again, please join me in welcoming Tim
to Burris Elkton, and feel free to stop in and say
hello to him when you are in the area.
Thank you.
John T
John Teixeira| President, Custom Distribution
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9
Get It Right
CONGRATULATIONS GIL AYON
WAREHOUSEMAN OF THE YEAR
Steve Cunrod, Warehouse Manager,
nominated Gil Ayon for Refrigiwears
Warehouseman of the year:
While working in loading areas, Gils ability
to teach and demonstrate to other loaders
has been well maintained. New loaders try
to ensure that they load like Gil.
With 9 years of loading, Gils skill
set in impeccable. This past year, he
accomplished loading 8 trucks per day, 40
trucks per week and 1,896 trucks per year.
In that year, he loaded 53,098 pallets, 28
pallets per hour.
Through the 9 years we have seen
selectors, checkers and BJs meat
scanners ask Gil for the best resolutions to
pallet concerns. Gil will always provide an
answer.
Gil has built a great repertoire with the
customer, co-workers and supervisors.
When challenges arise, he faces them
diplomatically. When or if criticism is given,
he responds well.
There are certain parameters that the
loaders must adhere to. Gil had taken
those challenges to the next level. The
trailers that depart for the Southern clubs
but go through the scale house. There
must have over 4,500 pounds on the front
axle. Gil has yet to have one of his loaded
trailers come back for a re-load!
When Gils trailers are fully loaded, it is
worth it to take a picture. He arranges the
pallets so that the tallest ones are in the
nose and the shortest pallets are on the
tail. The freight looks like a set of steps.
He accomplishes this in the perspective
time frame on a daily basis!
In only nine years Gil Ayon has made a strong and significant
impression at Burris Logistics. Efficient, driven, and a skilled
problem-solver, Gils abilities are commendable in terms of
both productivity and customer service. On the production
side, in the past year he accomplished loading eight trucks per
day, 40 per week, 1,896 per year. In that year alone he loaded
53,098 pallets. Gil has a certain finesse, loading pallets neatly
by size while staying productive within a tight time frame.
His personality and charisma lead to a good rapport with
customers as well as with his coworkers.
10
Make It Happen
Because Ive been preaching safety for so many years here at Burris, my mind drew a blank of what to say
that you havent already heard. So, I simply typed in the word safety into the Merriam-Webster Dictionary
web-site, here is what I got back....
Noun- Safety: freedom from harm or danger: state of being safe
My goal is for everyone working for Burris Logistics to STOP. SLOW DOWN and
read the above definition again...let the words sink in. I want these simple words
to be a way of life for all of us working together at Burris. Yes, they are just a few
words but, as a co-worker, friend, husband, son and a father, these words would
mean everything to my family.
I have the opportunity to walk the floors of each facility. I have seen the photos you
have of each other and your photos of your families. Let these photos of your loved
ones remind us that we all want freedom from or danger.
Please protect ourselves, our families and the Burris Brand. Lets put these words to action!
Frank Ahern | Corporate Director of Safety, Health& Environment | Burris Logistics
Elktons
annual Santa Saturday was held on December 3rd at the Christiana Hilton.
Larger than any in the past, we had over 325 attendees come out to see Santa
Claus and his Elf! As usual, our team members and their families enjoyed
a wonderful afternoon flled with good food, lots of fun and some great Christmas presents! Congratulations to
Wayne Fields and his family for winning the grand prize 55 fat screen TV!
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11
Get It Right
I want to thank all of you that attended our outing this past
Saturday and made it the suc- cess that it was. Te day turned out
to be much better than we all anticipated and for
the most part everybody enjoyed themselves. I want
to thank all of you that helped contribute to
make this the best event we have had up to now.
Please forward my thanks to any- body in your
groups that are not on the mail- ing list and
pass their addresses on to me so they can get
an invite for
next year. Our
check to St. Judes was for the amount of $2,300.00.
WITHOUT ALL OF YOU IT IS JUST A DREAM.
Many Tanks and hope to see you next year. Pete Montana,
Produce Category Mgr./ Acct. Mgr.
ROCKY HILL gives thanks for the
healthy kids in their life, and gave to those
who are not.
Burris 2011 Safety Award Winner
Thomas Rivera
12
Make It Happen
June Birthdays:
(Page 13 | L-R) Jim Nestle, Scott Shirah and Tonia Sikes.
august Birthdays:
(Page 13 | L-R) Cindy Hazzard, Timothy Simmons, James Carroll and Jeff Rose.
september Birthdays:
(Lower Right) Doug Lillie (Happy 50th)
Gill Terry
6-3-11
L A K E L A N D
september
3 YEARS:
William Grifth
Scott Shirah
Paul Thomas
Greg Carroll
15 YEARS: Cindy Hazzard
1st place Cindy Hazzard
1st place Cindy Hazzard


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13
Get It Right
Burris logistics (Harrington and Milford Offices) held their annual Christmas Bowling Party on
December 10th- at the Milford Bowling lanes. The event is in its 19th year and is always well attended
and enjoyed by all who come, especially the children. Santa Claus comes every year and hands out candy
canes and good wishes. The families all enjoy free bowling and free food in a family environment.
14
Make It Happen
Federalsburg Drivers
DURING THE 3RD QUARTER SAFETY BREAKFAST
Thelbert Pinkett (Driver) and Paul Taylor (Dispatcher) and
Jr. Burris Recruits, participated in the Rehoboth Beach,
DE Touch-A-Truck Event sponsored by Rehoboth Beach
M*O*M*S. The event introduces kids to different modes of
transportation. The event supports the March of Dimes.
Congratulations to Telbert Pinkett on celebrating 35
years of dedicated service. Telbert is currently a driver
with Federalsburg. Telbert has had many milestones
with the Federalsburg facility. He has won numerous
awards while driving for
Burris. He has been Driver
of the Year several times;
he has received continuous
perfect attendance awards,
he has had a continuous
1 million accident free
miles under his belt, he has
received many safety awards including being nominated
by Ryder as a Driver of the Year. Telbert continues to
give the best customer service there is. Telbert is a true
asset and is the epitome of what the Burris organization
stands for. His work ethic, his demeanor, his personal-
ity and his attitude all refect an all-around good person.
Federalsburg is very proud to have had the privilege
of having Telbert for the past 35 years. We wish him
many more years.
Congratulations to William Strawberry and Vaughn Todd for being selected as Drivers of the Quarter for the 1st, 2nd quar-
ter 2010.
When asked what qualifes a driver for Driver of the Quarter, several things factor in. A driver must demonstrate
good customer service while being safe and effcient. A driver should also keep accurate records for both DOT and
billing purposes. The driver should have a steady attendance record and demonstrate a strong work ethic and posi-
tive attitude. Many times the driver is the only face
that the customer has to identify with Burris. Its always
a challenge each quarter for Leslie Pyfer (Director of
Transportation) to narrow down the candidates. 2010
was no different, but William Strawberry and Vaughn
Todd edged out their fellow team members to take the
titles for the 2nd and 3rd Quarter. Both men continue
to strive to improve their skills while implementing the
above characteristics. Whether its a weekly long haul
or a daily delivery, both men exceed the expectations.
Congratulations to both men, and continued success.
15
Get It Right
VP of Distribution, Ed Giv-
ens congratulates Frances
Wooleyhand on 10 years of
dedicated service. Frances
currently works in the guard
house.
Celebrating 5 Years Service
Pictured: Stanford Ricks
(Shipping Managing Super-
visor) congratulates Diego
Simon and Radames Cas-
tro on 5 years of dedicated
service. Unavailable for
photos, Mike Barrett, Davis
Childs, Charles Laws,
and Andrew Neuwirth, all
celebrated 5 years service
with the Burris organization.
it pays to be safe. During safety awareness Month,
team members were asked a series of safety trivia ques-
tions, and from correct entries, winners were awarded,
fre extinguishers, roadside assistance Kits and/or
smoke Detectors.
Orrie Cannon (scanner), Pam Prim (accounts receiv-
able), Frances Wooleyhand (security) ed Miller (qa
Manager) & sammy lofand (scanner)
GOOD SAMARITAN FUND
Emergency: An unexpected, serious occurrence or situation urgently requiring prompt action.
Parameters:
1. Must be an active Burris Team Member with at least one year service.
2. Te maximum amount awarded will be $2,500 per request.
3. Grant requests can be communicated via e-mail.
Your grant request will be confidentially reviewed and processed by the Good Samaritan Fund
Committee Members Lori Metz, Barbara Smith and Maggie Owens.
Smith Brothers TAKE TOP HONORS AS STARS
OF THE QUARTER FOR THE 3RD QUARTER
Brothers DeAndre and Jef Smith are week-in & week-out top performers. Both men work in the shipping depart-
ment as order selectors. Both men receive equal praise from their peers
and their supervisors. Its hard to distinguish the better performer as both
brothers are within cases of each other each night. Some nights it may be
DeAndre taking the lead and then here comes Jef reclaiming the title
the next night. Not quite sure if it is sibling rivalry but whatever it is, its
working. Not only did DeAndre and Jef inherit a hard work ethic, both
men are genuinely nice guys. Tey come to work; they work hard and
make a tough job look efortless. Congratulations to you both.
Supervisors Stanford Ricks and Steve
Clarkson congratulate DeAndre and
Jeff Smith for their performance.
16
Make It Happen
New Castle
Celebrates
Customer
Service Week
In 1992 the U.S. Congress proclaimed the first
week of October as Customer Service Week,
an international event devoted to honoring
and showing appreciation to the people who
serve and support customers as well as raising
awareness of how priceless excellent customer
service is to successful businesses.
New Castle observed Customer Service Week
with three days of celebrations. On Tuesday we
enjoyed ice cream sundaes for The Coolest
Customer Service Team and participated in a
Minute to Win It competition. If you have ever
watched the TV show
Minute to Win It, you
know that contestants
have to do things like
bouncing three quarters
into a bottle with a
narrow neck within one
minute. We set up five
minute to win it games
with different degrees of
difficulty to demonstrate
how important a minute
can be with a customer
and how important it is
to keep our cool when
presented with a call that is more difficult than
our normal calls. Attached are some pictures of
our contestants. Voted the best game was
Cookie Face, which involves tilting your head
back and placing an Oreo cookie on your
forehead. The object is to get the cookie in your
mouth by walking it down your face without the
benefit of using your hands. We laughed so
hard at the faces we made trying to reach our
goal. Score was Cookie 7 Contestants 0. Other
games we tried were stacking three golf balls,
balancing 6 dice on a popsicle stick held
between your teeth, bouncing three balls into a
basket allowing only one bounce each, and
blowing up a balloon
and using the air from
the balloon to push
paper cups off a table.
Wednesday we treated
our Customer Service
Reps with omelets
by Omelet King for
breakfast
and a lunch cooked
and served by our
managers, Brian
Haley, Robert
Marston, Wayne
Couts, and
Kathy Durand.
Thursday our
Customer Service
Reps received our
appreciation gift, a
picture frame for their
desks surrounded by
a mesh frame that
holds appreciation
buttons they can earn
throughout the year.
They each received a
frame and two buttons
to get them started. Throughout the next year
they can earn buttons for times they go the
extra mile and for milestone goals such as
logging in one thousand calls.
We had a great week honoring our Customer
Service Reps: Kristy Branham, Shavon Wilks-
Taylor, Sheena Whittle, Stephanie Tatem, Kelly
Blackburn, Jennifer Willey, and Sherri Maneval
and want to take this opportunity to let them and
all our team members who work directly with
our customers know how much we appreciate
the excellent customer service they provide our
customers.
Thank you all for everything you do every day
Kathy Durand, VP Administration/Customer Service
17
Get It Right
LYNDHURST, VIRGINIA
TWO YEARS WITHOUT A LOST
TIME ACCIDENT!
On November 14th, 2011, the Lyndhurst Facility went two years since the last record-
ed lost time accident! Although this fantastic accomplishment is the culmination of a total team effort over the past 730
days, team members truly understand that each step of this process is made through individual choices and decisions
that are made each and every day. By being responsible and accountable to themselves, team members fnd that their
actions and behaviors are held to a higher standard by their co-workers. This is the essence of a true safety culture.
Working safely most of the time is not acceptable; our ultimate goal is ZERO accidents all of the time!
Two years with no lost time is no easy feat; I am very proud of our team here in Lyndhurst who have done a
fantastic job with safety, being proactive, actively participating and making good decisions, stated General Manager
Mike Piscitelli. We have only marked 2 years as a milestone because we all know and understand we cant stop there.
I look forward to celebrating our next milestone of 802 days, a facility record
Up next: shattering the facility lost time accident record of 801 days! While some may question the audacity of
stating that a safety record is within sight (can you hear the sound of knuckles knocking on wood?), it is important for
everyone at Lyndhurst to strive to meet performance goals that actually measure the effectiveness of our safety pro-
gram. Numbers and records are the milestones we use to set performance goals, but the real measure of our success
is that everyone goes home safe at the end of each working day to their families and loved ones. Congratulations To
All!
NEW CASTLE
WELCOMES Tom Kelleher
Tom Kelleher comes to Burris with a wide background in the
feld of maintenance. Toms background started as a line mechanic
in a food production facility. Tom later moved on
to hold the position of Lead Refrigeration
Technician at a major frozen food
facility where he was responsible
for managing a 35,000 lb two-
stage ammonia refrigeration
system.
For the last 10 years Tom has
worked in the Pharmaceutical indus-
try as the Senior Facilities Maintenance
Technician where he managed two 60,000 sq. ft facilities.
His responsibilities included all aspects of the facilities utilities
(boilers, chillers, air handlers, compressed air and HVAC systems).
He also managed two building automation systems as well as the
Computerized Maintenance Management System.
Tom is a dedicated husband and father. When he does have
spare time, his frst choice is to ride his bicycle. He also coaches
soccer and little league.
Tom has always been committed to his profession. I am sure
Tom will be a positive addition to the Burris organization.
Eric Fears | General Manager PRW Plus | New Castle
Bill Weeks
safety, sanitation & Compliance Manager

made Philadelphia
6ABC local station news today. Had
children from a local community center
visit to sing Christmas carols and receive
presents.
18
Make It Happen
ATLANTASFirst
Annual Warehouse Rodeo
On Friday, October 21st the Atlanta Burris facility held their
frst annual Warehouse Rodeo. The rodeo consisted of 10
events geared to test safety, GMP knowledge, operator and
analytical skills, accuracy, and quickness. Warren Miles
was the Top Pallet Jack Operator and Demetrius McDan-
iel took home honors as the Top Fork Lift Operator. Team
participation was excellent, competition intense, and spirits
high. Job well done!
Demetrius McDaniel
Fork Lift Operator
Roman Ortega, Pallet Jack
Felipe Noguera, Inventory
Francisco Rodriguez,
Shipping Manager
Adam Ziebell, Inventory Supervisor grading
Robert McDougald at the Warehouse Rodeo
2011 Team Member of Year
TERRANCE WATSON
Congratulations Terrance Watson! Terrance Watson
has been part of the Receiving team since
2004. Terrance started as a
scanner and in 2010 was
promoted to a receiving
lead. His outstand-
ing leader- ship and
profes- sionalism
earned him the Team
Member of the Year.
Terrances win- ning person-
ality and can-do attitude makes
him a winner and a great asset to Burris.
(r) Team Member of the Year, Terrance Watson.
Marty Boyd-Gray, Manager of Safety, Compliance, Secu-
rity, QA, Training and Team Relations
Pallet Jack Operator award present-
ed by Stiven Sanchez to Warren
Miles, Selector
2011
Holiday
Luncheon
December 8,
2011
On Thursday, December 8th,
the Atlanta Burris facility host-
ed its annual holiday luncheon.
This event is held in recognition of the Atlanta teams safety
achievements throughout
the year. There was great
food and a safety raffe
held which included gifts
such as TVs, laptops, gift
cards, etc Safety First!
Whos been naughty or
nice!!!
Relaxing and having fun!
Pick me, Pick me!
19
Get It Right
WAREHOUSE BANQUET October 29, 2011
On Saturday, October 29th, the Atlanta Burris facility held their annual Warehouse Banquet. The din-
ner was served buffet style. Danny Downes, Atlanta Burris GM, and the Pate Dawson team: Nathean
Baskin, Leanard Samuel, Robert McDougald and Gregory Gray, pre-
sented an award of appreciation to Mike Ziebell, Pate Dawson CFO.
After Dinner, Frank Nardi, Burris Regional VP, announced fnaliza-
tion of the Fresh Market contract and thanked all team members
and their families
for their hard
work over the
past years.
Dur- ing dinner
awards were given
to the Team Member of the year, Terrance Watson,
and Over All Rodeo Winners: Warren Miles for
Pallet Jack Operator, and Demetrius McDaniel for
Fork Lift Operator. We would like to take this time
to recognize all Team Members and thank them for
their continued dedication and excellent service to
our customers.
Haines City
WOULD LIKE
TO WELCOME
TO THE BURRIS
TEAM
Juan (Macho) Gonzalez
Adam King
Alex Gonzalez
Louis Guerrios
Curtis Moyer
Brian Jodon
Ronnie Weeks
Billy Joe Gri n, a Burris original, the likes of which set the
foundation for the organization we know and love today.
Billy Joe Gri n died today, surrounded by his loved ones, July 21, 2011
at 2pm in the afternoon. Billy Gri n was a die hard Burris team mate
who always spoke with great pride when he said I work at Burris. It was
well known amongst his family and friends that Billy loved the company
he worked for. To him, Burris was more than a collection of bricks and
mortar. To Billy Gri n, Burris meant family and a job that allowed him
a decent wage with good benets. All he had to do was show up, work hard
and reap the benets of the job he loved. And as stated above, he did it with
great pride. Billy Joe Gri n worked for us a total of 25+ years. He was an
original. With his ever-present bandana head-band and beard, you could
nd Billy either at work running his crane or after work, running a lawn
mower and weed trimmer taking care of the many lawns that he had as a
side business for many years. Billy was a working man. Its as simple as that.
He knew the value and importance of a hard days work, something that
so many of todays youth seem to lack. He set a good example for his son, so
much so that we hired him seven years ago. He is proving to be a chip o the
old block God bless you Billy.
Appreciation award presented to Mike Ziebell,
Pate Dawson, CFO
Left to right: Danny Downes, Nathean Baskin, Samuel
Leanard, Mike Ziebell, Robert McDougald, and Gregory
Gray.
20
Make It Happen
ANNOUNCEMENTS
BIRTHS
CONDOLENCES WEDDINGS
Drew Ricketts has a new
grandson. Drews daughter
Sydney gave birth to a baby boy,
Mykel Amare Ricketts, on October
13, 2011. Mykel weighed 6 lbs
and 5 ozs, congratulations to the
Ricketts family!
Harrington, DE
Brian Seichepine married
the former Jennifer Mann
(Transportation) on Saturday,
September 24, 2011.
Congratulations
Mr. & Mrs. Seichepine!
Harrington, DE
Jimmie Coppage (Inventory
Control) welcomed his new
granddaughter, Kayli Trinity
Coppage, on Saturday, October 8,
2011, weighing 7lbs 9 oz and 20
inches long. Congratulations to
Jimmie and daughter Nicole!!!
Harrington, DE
John Bunting (Transportation) and
wife Anne Bunting welcome their
new granddaughter, Lilana Kathryn
Bunting on Monday, October 3,
2011. Lilana weighed 6 lbs 3 oz.
Congratulations to John & Anne
and proud parents John Bunting II
and wife Sky.
Harrington, DE
Lori Metz and husband Terry
welcomed their grandson, Mason
Paul Metz, born Feb 10, 2011.
Milford, DE
Wilma and Howard Carey
celebrated their 50th wedding
anniversary on October 23, 2011.
Wow, what an accomplishment!
Not only do they have 4 children,
7 grandchildren and 2 great-grand-
children let alone the countless
kids that called them Mom and
Dad through the years, but they
have given each of us more than
words could ever express. They
have showed all of us the true
meaning of family, love, happiness
and commitment. Those of you
that know Wilma know that she is
very dedicated to everything she
does in and out of work and the
same goes for Howard. Whenever
any of us need anything they are
both always there and willing to
help and in most cases go that
extra mile. Thank both of you
for all you do day in and day
out! We love you Mom & Dad!
Congratulations on this milestone!
Tina Hawkins
Burris Logistics/Harrington
Asst Warehouse Manager
Ronald Howdershelt, Jr. and Sherri
Jarman welcome their new baby
boy, Luke Anthony Howdershelt,
on December 17, 2011 at 6:40
am. Luke weighed in at 4
lbs 6 oz and 17 inches long.
Congratulations!
Harrington, DE
We would like to congratulate Elijah
and Renata Cox on the birth of their
daughter Aleecia Cox, 7 lbs 7 oz
on April 15th 2011.
Haines City, FL
ANNIVERSARY
The last few years, especially
2010 and 2011 when we lost
seven active team members, have
been tough on the team mates in
the Harrington facility. During this
some of the Old Guard, the men
and women who helped get this
company on its feet and humming,
went on to the Great Reward.
These folks had no less than 20
years of service, most had over 25
years and some over 40! And they
werent just run of the mill, every
day employees. On the contrary,
they were people who made a
difference in their surroundings
every day by doing more than was
required of the job. They went
that extra mile. They are the ones
upon whom the phrases WOW
Service, Make It Happen, and
Get It Right were built. They were
the originators. The list is far too
long to mention all of the men
and women who comprised the
back-bone of the Old Guard so
let us be brief and mention some
of the ones who went on to their
reward with our Lord. It is with
great honor and distinction that we
include their names in this edition
of the Burris Gazette. They are:
Paul Rowland- Truck Driver
Tony Legates- Warehouseman and
Manager
Eugene Donald- Truck Driver
Paul Chandler- Warehouseman
George Burton- Warehouseman
Earl Cole- Warehouseman and
Manager
Louise Short- Warehouse Woman
Billy Joe Griffin- Warehouseman
Bob Burris- Warehouseman, Truck
Driver, Manager and Owner (We at
Harrington always considered Bob
to be ours)