Alpharetta, Georgia 30004 Telephone: 770.331.9518 Email: dankepner@bellsouth.

net Sales/Branch Manager/Field Underwriter of Multi-Line Insurance Agency Specialty Areas

Building & Leading High-Performance Sales Teams Budget/Claims Management Client Relationship Management (CRM) Competitive Product Positioning Building Brand Awareness
Branch Manager of Multi-Line Insurance Operations & Agent Development Specialist, with more than 20 years of revenue generation experience in identifying strategic avenues that strengthened new and existing business relationships for an award-winning Allstate Insurance Company branch office consistently ranked in the top 10-15% of production sales. Experience encompasses serving as Operations Unit Manager for Allstate Insurance in Atlanta, Georgia, charged with managing up to 120 employees and supervisors covering a 24-state geographic area with complete responsibility for a $5+ million operational budget. Completed commercial cross-functional training in multiple commercial departments.

Daniel R. Kepner, CPCU, ARM

Career Highlights

Entrusted by Operations Department Manager to play a key role in rolling out a new commercial property business owners policy, which enabled Allstate to identify niche market policies for apartments, condominiums, offices, service and retail risks. Subsequently, roll-out generated more than $30 million in new business premium in the first year of implementation. Implemented ongoing comprehensive employee training and revamped production processes designed to streamline all aspects of Allstates commercial property new business issuance costs by more than 20% annually for a 24-state Eastern U.S. geographic region. Started an Allstate branch sales office from conception with no earned premium and grew it to more than $2.5 million in annual premiums by 2011. Consequently, this earned Allstate an average profit of more than $700,000 per year after claim and operational expenses were deducted. Ranked in the top 10-15% of individual producers among the 14,000+ agents in the U.S. for selling a wide-array of Allstate Insurance Company products that consistently exceeded national production sales and award levels.

Benefit Statement
A convincing and credible communicator with a 20+ year track record of accomplishments in commercial and personal lines property, casualty, life, surety, accident/sickness and variable products that consistently drove sales, enhanced agent training, while reducing operational costs and increasing branch office profitability.

Key Areas of Expertise

Ensuring Regulatory Compliance Conducting Client Needs Assessments Instituting Process Improvements Project Management Conflict Resolution Identifying Niche Sales Opportunities Ability to Motivate & Engage Others Instituting Cost Conservation Measures Underwriting & Evaluating Financial Exposures

Professional Experience & Accomplishments

The Kepner Agency, Woodstock, Georgia
1999 to Present

Agency Owner, President Scope of duties consisted of brokering agency agreements, conducting sales management
training, revenue generation and exceeding customer service expectations for a $2.5 million branch office with a renewal retention ratio of 90%. Position included over 20 Years of Sales, Agent Development & Training, Management, Marketing, Claims, Operations and Field Underwriting Personal and Commercial Lines.

Daniel R. Kepner

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Adept at achieving Trusted Advisor status with a wide-array of clients which proved instrumental in growing a book of business from zero revenue to more than $2.5 million. Recognized for consistently meeting or exceeding Allstate Insurance Company goals, which resulted in obtaining Allstate Presidents Conference and National Champions awards given to only the top 20-30 agents in the State of Georgia out of 400+ agents. Due to high levels of consistent production, customer retention and achieving branch office average loss ratios of 50% or less, reached Allstate bonus commission levels of up to a one year high of $56,000 in additional commission payments.

Allstate, Woodstock, Georgia Senior Account Agent (1985-1999) Primary duties focused on commercial/ personal lines insurance sales and servicing
of a company owned book of business, as well as training other agents and support staff in the office under the Allstate Neighborhood Office Program.

Received the prestigious Chairmans Inner Circle Award awarded annually to the top 1% of Allstate Agents in my first year as an employee agent. Won travel bonus awards based on high production levels to places such as Tokyo, Hong Kong, Hawaii, Seattle, San Francisco, The Bahamas, St. Kits, New York, Chicago, San Antonio and Miami. Selected by regional sales manager to participate on the agency communications council in order to provide input, guidance and employee agent feedback with regards to underwriting guidelines and pricing concerns.

Management Development Rotation Program (1983-1985) Responsibilities included participating in a variety of

commercial insurance department rotations over a 2-year period in order to gain knowledge and expertise in all facets of processing in the region.

Selected from more than 30 middle managers in the Allstate Southern Commercial Region to participate in a fast track management 2 year rotational work and training program to expedite knowledge in the underwriting, auditing, loss control, human resources, data processing, claims, personnel and the controllers departments. Provided valuable training in each rotational assignment to other employees and managers from an operations department perspective in order to improve other departments awareness of my departments priorities and processes. Entrusted by the Vice President of the Allstate Southern Commercial Region to serve as a management facilitator for identifying and solving a variety of specific processing problems for the Northbrook Property and Casualty Independent Agency Branch Office.

Operations Unit Manager (1981-1983) Accountable for managing various processing units, which included
commercial rating units, data error investigate units, claims support units, keypunch processing, and the computer room.

Improved data error processing quality in the operations department by more than 20% in 6 months by educating rating unit personnel on the root causes of the coding errors that they were creating. Developed new production and quality standards for all personnel in the data error and claims support units in order to raise expected acceptable levels of performance. Traveled to different states in a 24 state area to meet with agents to discuss their concerns with regards to new business, renewal/endorsement delivery delays that were causing customer dissatisfaction issues.

Operations Unit Supervisor (1978-1981) Responsible for managing different processing units, such as the Commercial
Package Rating Division of the Allstate Southern Commercial Regional Office.

Improved new business rating unit production more than 30% by completely streamlining the file identification process between underwriting and operations. Slashed late renewal processing lists down to less than 5 consistently from an average of over 100 per week, which improved agency and customer service satisfaction levels. Reduced 30 day old new business list from 80+ per week to less than 5 per week, which significantly improved agency and customer service satisfaction levels.

Daniel R. Kepner Education/Certifications & Licenses

Bachelor of Science Degree, Department of Science & Technology University of Southern Mississippi, Hattiesburg, Mississippi

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The American Institute for Property and Liability Underwriters, Inc., Chartered Property Casualty Underwriter, (CPCU) Insurance Institute of America, Associate in Risk Management (ARM) Insurance Institute of America, General Principles of Insurance (IIA) National Association of Securities Dealers, Inc. (NASD, Investment Co., Variable Products Series 6 (inactive) North American Securities Administrators Association, Uniform Securities Agent State Law Examination Series 63 Georgia State Insurance Licenses in Property, Casualty, Life, Accident, Sickness and Variable Products