WCP Training For Malaysia

Diversified Promotion & Service Sdn.Bhd.
Incorporated in Malaysia (Co. No:391758-D)

Unleashing the hidden talents of human capital through the right learning and best
practices.
Training Proposal:
The 12 Ladders to
World Class
Performance
Understanding What YOU can do

to be a World Class Organisation
2 Day Workshop Programme
Facilitator:
Ramli Abu Hassan
Malaysia’s Representative for Prof.David Drennan-
World Class Performance Study,Implementation and
Audit.
Postal Address: 19 Jalan 18/40,40200 Shah Alam,Selangor Darul Ehsan,Malaysia 1

E-mail: ramlipromoter@yahoo.com or diversified@time.net.my or dpsmalaysia@hotmail.com
Customer Service Hotline: +6-019-2537165 (Ramli) Tel:+603-55412936 Fax:+603-55412936
Website:http://uk.groups.yahoo.com/group/dpsworldclass
YouTube:www.youtube.com/pramleeelvis (watch all the DPS Videos on World Class
Performance,Corporate Universities,TQM,QCC/ICC etc..)
practices.
Programme Introduction
Is YOUR organization World Class ?
Most managers strive for world class status,but few know how to achieve it.
The book titled “12 Ladders to World Class Performance” written by

Professor David Drennan from UK describes the practical ideas and
techniques that have helped companies around the world to elevate
themselves from the ordinary to be world class performers they are today.
Each of the 12 key benchmarks of World Class practice is presented as an

ascending ladder,separated into five steps.Drennan and Pennington (co-
author) will guide your organization on its journey from Level1,representing
ordinary performance,to Level 5 –World Class.
Ramli Abu Hassan,52,the Founder and Principal Consultant of Diversified

Promotion & Service Sdn.Bhd. since 1996 as well as being a
Writer,Promoter,Speaker and Practitioner of Total Quality & Productivity
with almost 20 years working experience with a Major Multi-National
Japanese company and an ex-Banker with a local Bank have now taken the
initiative to promote and teach the subject of The 12 Ladders to World Class
Performance to all Malaysian companies and organizations both in the
private and government sectors.

practices.
This subject was initially introduced in Malaysia through Professor David

Drennan,Founder and Managing Director of Good People Management
International Ltd of UK in Dec,2005 organised and promoted by Diversified
Promotion & Service Sdn.Bhd.(DPS) together with the support of National
Productivity Corporation (NPC) and Asian Productivity Organisation
(APO).Prof Drennan provided examples of the world’s leading corporations
and how to adapt their routes to success to meet the needs of the
participants’ own organizations.This journey to world class status is
accessible to large and small companies alike.It is a question of learning a
new mindset and adopting key practices that everybody in the company can
do something about every day.
There is a great divide in this country for organisations to become world

class,but it is not easy to find people to show just what it takes to get to that
level of performance.According to Professor Drennan,he says getting to
world class performance standards is not an event,it is a step by step
journey,and has written his book specifically so you can see exactly where
your company is today on 12 different world class factors.Here are the
factors:
1. Aligning Management Objectives
2. Customer Focus
3. Organising the Workplace
4. Visible Measurement Systems
5. Managing For Quality
6. Eliminating Waste
7. Best Operating Practices and Continuous Improvement
8. Teamwork
9. Staff Empowerment and Involvement
10. Rewards and Recoqnition
11. Purposeful Communications
practices.
12. Continuous Learning
Under each of these factors,Professor Drennan has described five levels of

performance,from ‘ordinary’ at Level 1,to ‘world class’ at Level 5.When
they see the descriptions,most companies place themselves to start with at
only Level 1 or 2.But they can also see just what they have to do to take
themselves to the next level.That way,they can start Climbing the Ladders to
World Class Performance.

practices.
Programme Objectives
This highly participative programme will enable participants

at the end of the programme to:
1. Identify the importance of measurement in building

world class performance
2. Identify the different measures on which organisations

may be identified as world class
3. Focus on the measures and targets important to their

organisations
4. Use a scorecard approach to build a strategy for

continuous improvement of performance
5. Implement a measurement initiative in their

organisations
Reference will be made throughout the programme to David Drennan’s highly

acclaimed book ’ “12 Ladders to World Class Performance” and Ramli Abu
Hassan’s recent book “Revolusi Aksi” model.
Participants will be given extensive opportunities to review and share
experiences and approaches from their organisations.Lectures,workshops and
case studies will be applied as the course training methodology.
They will be invited to draw up personal action plans at the conclusion of the
programme.

practices.
Programme Content
(in summary)
1. How YOUR organization can compete with the best in
the World ?
2. The 12 Ladders to World Class Performance & The 5

Levels of Performance of each ladder.
3. Measures used by Top-Performing Companies
4. Choosing the Measures which are right for your

organisation
5. Developing a World Class Performance Scorecard
6. Walking the Talk through “Revolusi Aksi” approaches
7. Implementing the World Class Performance

actions/initiatives in your organisation
8. YOUR Action Plans
Methodology:
A highly participative and interactive approach incorporating
individual and group workshop exercises,discussions,
presentations,role plays,case studies and lectures.

practices.
For Whom (participants) :

Business (including Government) Leaders,Senior
Management,Heads of Divisions,Depts,Units,All Managers
and Executives involved in projects for “Making YOUR
Company World Class.”
Your Investments for this training:
1.The professional fees (Encik Ramli Abu Hassan-

Trainer)will be RM 3,500.00 per day.This training is for 2
days =RM7,000.00
2.Training materials will be provided for 25 participants

(max)-Free of charge.Additional participants will be charged
@RM 25.00 for each Training Manual provided.
3.Training room,tea-breaks,lunches,LCD Projector and

Screen to be provided/paid for by Host Company.
1 Notebook will be provided from DPS (Trainer)
4.All other arrangements will be decided and agreed upon by

the Host Company and DPS.
5.All payments to be made to “Diversified Promotion &

Service Sdn.Bhd.”

practices.
Registration:
1.Please submit your official registration through your Official
Award Letter to DPS-for in-house Client.
2.Call us at DPS to register: Tel:03-55412936 (Puan
Maimunah) or HP:019-2537165 (Ramli)
3.E-mail to DPS at: ramlipromoter@yahoo.com or
revolusiaksi@gmail.com
Attachments:
1.Ramli Abu Hassan –Bio-data.
2.DPS Corporate Profile and list of customers.
3.Others (where necessary)


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Diversified Promotion & Service Sdn.Bhd.

Incorporated in Malaysia (Co. No:391758-D)

Understanding What YOU can do

2 Day Workshop Programme

Postal Address: 19 Jalan 18/40,40200 Shah Alam,Selangor Darul Ehsan,Malaysia 1

The book titled “12 Ladders to World Class Performance” written by

Each of the 12 key benchmarks of World Class practice is presented as an

Ramli Abu Hassan,52,the Founder and Principal Consultant of Diversified

Postal Address: 19 Jalan 18/40,40200 Shah Alam,Selangor Darul Ehsan,Malaysia 2

This subject was initially introduced in Malaysia through Professor David

There is a great divide in this country for organisations to become world

12. Continuous Learning

Under each of these factors,Professor Drennan has described five levels of

Postal Address: 19 Jalan 18/40,40200 Shah Alam,Selangor Darul Ehsan,Malaysia 4

This highly participative programme will enable participants

1. Identify the importance of measurement in building

2. Identify the different measures on which organisations

3. Focus on the measures and targets important to their

4. Use a scorecard approach to build a strategy for

5. Implement a measurement initiative in their

Reference will be made throughout the programme to David Drennan’s highly

Postal Address: 19 Jalan 18/40,40200 Shah Alam,Selangor Darul Ehsan,Malaysia 5

2. The 12 Ladders to World Class Performance & The 5

3. Measures used by Top-Performing Companies

4. Choosing the Measures which are right for your

5. Developing a World Class Performance Scorecard

6. Walking the Talk through “Revolusi Aksi” approaches

7. Implementing the World Class Performance

8. YOUR Action Plans

Postal Address: 19 Jalan 18/40,40200 Shah Alam,Selangor Darul Ehsan,Malaysia 6

For Whom (participants) :

Your Investments for this training:

1.The professional fees (Encik Ramli Abu Hassan-

2.Training materials will be provided for 25 participants

3.Training room,tea-breaks,lunches,LCD Projector and

4.All other arrangements will be decided and agreed upon by

5.All payments to be made to “Diversified Promotion &

Postal Address: 19 Jalan 18/40,40200 Shah Alam,Selangor Darul Ehsan,Malaysia 7

2.DPS Corporate Profile and list of customers.

3.Others (where necessary)

Postal Address: 19 Jalan 18/40,40200 Shah Alam,Selangor Darul Ehsan,Malaysia 8

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