Business white paper

Solve
the 6 top problems in your data center.
Solve the 6 top problems in your data center by depending on a primary service vendor who can unify support strategies for your multivendor server, software, storage, and networking environments into a consistent, manageable whole. A primary service vendor can boost your return on investment, improve change management, reduce total cost of ownership, meet service level agreements, simplify servicemanagement, and improve enduser satisfaction—all with a single point of accountability.

......................6 Problem 3: maintaining your mission-critical uptime ..............................................................8 Problem 5: getting virtualized without vulnerability ........7 Problem 4: controlling your constant change ..... 10 Problem 6: reaching paradise in the private cloud ..Table of contents SOLVE the 6 top problems in your data center ............... 12 ........ 12 Why HP ...........................................3 Problem 2: managing your multivendor environment ........1 Problem 1: calming your cost accountants ... 10 HP Integrated Multivendor Services for your data center ..

and improve efficiency—and it can free your staff for work that’s directly related to your business success. occupying a few thousand feet or less within a larger structure. You can’t simply rip and replace every year. they may even be co-hosted.WHen We talK about a “Data center. Pressure on operations Costs for power and cooling are rising. A targeted service management solution from an outside vendor can simplify that service management. reduce operational expenses. Whether your data center is large or small. and then we’ll look at how to lower them. 2010. in many cases with a solution that also improves efficiency and uptime. But at the other end of the scale. and ROI. whether today or in the future. Rakesh.” WHat Do We mean? tHe term conJureS uP imageS oF a large. Workers are the lion’s share of your dayto-day data center outlay. PacKeD WitH Heat-generating ServerS anD Storage. networking.1 You’re probably paying more for your technical staff. and storage devices would increase over the next five-year period. “Eight Critical Forces Will Shape Enterprise Data Center Strategies.informationweek. anD a lot oF tHe time tHat’S not Far oFF tHe marK. and will be the single biggest issue in data center topology through 2014. In fact. uptime. In this white paper. Let’s examine the sources of your costs. too. making up as much as 40 percent of ongoing costs. But at the same time your costs and responsibilities are rising. Information Week. anD linKeD to tHe outSiDe WorlD via routerS anD otHer netWorKing eQuiPment. all can be rectified. Figure 1 shows six of the most common and intractable problems you may be facing. some data centers are actually comparatively small—in fact. briStling WitH PoWer anD cooling. somehow you need to keep pace with new business demands while still shackled to your existing equipment and software. Gartner: Data Center Problems Ahead. 11/25/09.com/news/hardware/data_centers/ showArticle. Finally.” Gartner.jsessionid=RDD1CREMJDPQLQE1GHRSKH4ATMY32JVN? articleID=221901180&pgno=2&queryText= 2 3 . Problem 1: calming your coSt accountantS Given the state of the economy today. As you’ll see.2 So you simply can’t afford to squander your staff’s time. 1 Kumar. your budget and headcount probably aren’t going to grow much. we’ll take a look at these problems.jhtml. it probably faces a similar set of roadblocks to efficiency. improve service quality. the tightening of budgets means you’re probably trying to figure out how to make do with what you have. A 2009 Gartner report predicted power and cooling issues in servers. http://www. What to do One way that many companies are dealing with smaller operational and support budgets is by doing something that may seem counterintuitive: they’re appointing a primary service vendor to provide service management expertise. they may even be cut. DeDicateD bricK-anDmortar builDing.

9999% Matching lower budgets to rising costs IT staff Maintaining mission-critical SLAs Making cloud computing work Mastering change Manipulating virtualization A primary service vendor can help you redefine your IT and data center support strategies.3 This means that very little of your staff’s time is spent on using IT for innovation that will improve your business. Feb. time-intensive execution of the strategy and initiatives to that primary service vendor. Major challenges for your IT staff Managing multiple vendors 99. Interarbor Solutions. or to fill in when your IT department is overloaded by some unusual event. How to use a primary service vendor wisely Use your own staff to: Plot IT strategy Create business initiatives Work on long-term projects with significant impact Perform key tasks that are core to your business Employ a primary service vendor to: Execute tactically Carry out business initiatives under your direction Handle short-term. And you can use the outside help to do the day-to-day tasks. You may want to use outside help to provide short-term skills you don’t have in-house.itbusinessedge. decreasing costs. but then you can turn over the laborious. 4 4 . you maintain control. Determining exactly where to apply the outside help may not be a simple task. 3 Dana Gardner. How much of a payback can you expect? A good target is reducing infrastructure and operations (I&O) costs for a unit of work by 10% during the course of the year. You may even want the primary service vendor to manage all your other service vendors. including longterm programs with significant business impact that align with your overall corporate strategy. like a merger or a new product launch. LLC. and changes • Etc. 9. Private Clouds. 2010. “I&O Cost Reduction and Investment Are Both Required in 2010. and freeing up CIO and IT staff time to focus on critical business endeavors.” Gartner. “Converged Infrastructure Approach Paves Way for Improved Data Center Productivity. about 70 percent of the IT budget is spent just on management and maintenance. and the work gets done.com/cm/community/features/guestopinions/blog/converged-infrastructure-approach-paves-wayfor-improved-data-center-productivity-private-clouds/?cs=39310 Rakesh Kumar.4 Table 1. The added service support can actually boost the productivity of your IT employees—improving customer service. But here’s a hint: At a typical enterprise data center. and deliver service solutions that address the needs of your business while complementing your in-house expertise. The important thing is. So how best can outside help be used? You’ll want to decide things like IT strategy and initiatives in-house. adds. 16 February 2010. and by 25% or more over a three-year period. http://www.Figure 1. You’ll probably want permanent staff to focus on the more strategic areas.” IT Business Edge. Jay E. “quick-hit” projects Perform day-to-day service management tasks such as: • Vendor management • Basic problem resolution • Software updates • Password restores • Backups • Moves. Pultz.

tailored invoicing.com/Documents/Blueprint%20for%20 Reducing%20Energy%20Costs%20in%20your%20Data%20Centre.000.5 5 http://www. rationalized service-level commitment. As the largest technology company in the world. increasing the UPS room temperature setpoint resulted in a projected annual savings of more than $12.PDF Figure 2. and a combination of remote. This may involve depending on HP for some tasks. mobile. The budgetary benefits of HP support services can touch all facets of your data center operations. all tailored to meet your needs. coupled with other sophisticated techniques for problem identification and resolution.dataplex-systems. while combining your existing staff in a collaborative partnership with HP for others.a Primary Service venDor can HelP you reDeFine your it anD Data center SuPPort StrategieS. A typical solution might include the HP Insight Remote Support toolset. in one data center. What about the staff you’re using to run the data center? HP Integrated Multivendor Services can offer a number of ways to keep that staff productive and focused on your strategic goals. where can you turn for proven—but affordable—expertise to supplement your own in-house capabilities? The answer is Hewlett-Packard. you spend less time solving problems and more time focused on your business— improving ROI and reducing costs. Sometimes our engineers can help you achieve big savings merely by making simple recommendations. For example. Our innovative service management solutions include automated system monitoring and diagnosis for x86 multivendor environments. we provide this kind of support in countries all around the globe. Where to go Once you’ve decided you need outside help. centralized call management. and onsite resources. HP Insight Remote Support provides remote problem resolution and management for the data center Customer data center HP support process automation Secure Internet connection Remote monitoring Remote configuration Collection Problem analysis Proactive advice Problem resolution HP engineer 5 . With HP Integrated Multivendor Services on your team. Our HP Integrated Multivendor Services are a complete service management solution for the entire data center. anD Deliver Service SolutionS tHat aDDreSS tHe neeDS oF your buSineSS WHile comPlementing your in-HouSe eXPertiSe.

labor-intensive process of managing them. 6 .Using such techniques. You’ve got patches and upgrades to worry about. Plus. and a different warranty horizon. and HP designed the first LEED6-Certified Data Center and the first Greenfield-LEED Gold Data Center. too. both of which save considerable sums on energy costs. What to do Again. we’ve designed more than 60 Greenfield data centers. whether your enterprise is large or medium-sized. When something breaks and you have to find the root cause.S. and that company takes ownership 6 Leadership in Energy and Environmental Design (LEED ®) certification by the U. And everything has a different process. there’s a cost to the increased staff. the answer could be to let a primary service vendor—preferably one with wide-ranging experience at delivering managed support solutions for the data center—do all this on your behalf. You can wind up with a lot of wasted time and inter-vendor finger-pointing. many organizations go for the “best-of-breed” solution regardless of vendor. and their training. Problem 2: managing your multivenDor environment The reality of business IT today is that standardization may be in short supply: in the drive toward efficiency. So. What’s more. different licensing. we can help you run more efficiently and knock down that monthly energy bill. we have a record of helping customers slash data center power consumption by 30 to 40 percent. vendor quality can vary substantially. Green Building Council a standard for its new buildings. Chances are. you’re probably holding a real mixed multivendor bag of hardware and boasting an abundance of different applications and operating systems installed within your IT environment. What’s more. adding to your management and budgeting nightmare. necessary to stay on top of this convoluted world. that’s when the problems begin. You may be faced with dozens—and sometimes hundreds—of individual support contracts to manage. You simply hand off the overall management of support to the primary service vendor. so you need to devote valuable staff resources to the time-consuming.

A variety of service levels provide high-quality technical assistance and operational excellence. can make a big difference without the need to purchase new equipment. To successfully implement the Uptime Institute’s Tier Four level. speed of recovery. one-contact. one predictable line item in your budget. and considering all possible factors—both internal and external to your data center—even if those factors don’t seem to have any effect right away. or how overloaded overloaded your staff. Or you can engage that primary service vendor for a longer period of time. then recommend improvements. And that means doing predictive analysis. And do you remember that one-contract. bringing in the vendor’s professionals to improve efficiency or to free your staff for work that’s more directly related to your business. one-invoice service for your multivendor environment? Of course. data retention. and an account-assigned service manager or service management team to contact if something goes wrong. We can consolidate responsibility for vendor management and service delivery across your entire technology stack. where you’re at 99. What to do One way to improve your business-critical application availability is with a primary service vendor who has expertise in that field. Unfortunately. Our engineers can turn your finger-pointing multivendor nightmare into a smooth-running operation. The result is end-to-end multivendor IT service management (ITSM) that is fully integrated into your IT infrastructure. If your IT infrastructure supports a business-critical application environment. where downtime puts your company at major risk of going out of business. providing you with more consistent service levels and outcomes. or modifying the IT topology. These experts can help to highlight potential issues in application availability.and responsibility. This can be a fairly inexpensive route to reducing downtime. it’s a harsh but true fact of life that with the resources you 7 . your service management and support capabilities need to be way beyond sturdy. You might start by using the vendor to provide a one-time evaluation of your current environment. Now you have one service contract to deal with. Problem 3: maintaining your miSSion-critical uPtime If you’re in a time-sensitive business. network availability. HP’s Integrated Multivendor Services can provide all this. too. When you’re dealing with business-critical applications. you really need to dot all the i’s and cross all the t’s. Where to go As your primary service vendor. year after year. and can condense the complexity of a multivendor environment down to a single point of accountability. leveraging HP expertise while meshing with your existing in-house systems. have. you simply may not be able to deliver that level of 24x7 computing day after day. or the applications running on your servers are businesscritical. and more.995 percent uptime (which translates to just 24 minutes of unplanned downtime per year). the price of a long-term contract may be significantly less than the cost to your business of a single unplanned outage. HP Integrated Multivendor Services can provide that. you need to guarantee those service levels no matter how complex your environment. It can deal with all of those vendors. you may discover that improvement in your service management procedures. and more.

Your IT service management practices are compared to a library of almost 1. providing both hands-on assistance and knowledge transfer. processes. and technology. coupled with added skills and resources from HP. nor is it likely your core competency. whether mission-critical or not. over 80 percent of business-critical service disruptions can be attributed to poor change control processes. you can’t replace equipment or purchase all-new software to stay abreast of every new technology hiccup. you get a named account support team—trained engineers who are familiar with your applications—as well as flexible reactive support and a proactive IT support solution. and ISO/IEC 20000 standards. with a single customer contract tailored to meet your objectives.By joining forces with the primary service vendor. Through proactive elimination of risks across your people. including flawed change impact assessment. HP is without peer as a partner in delivering mission-critical computing. 7 Stephen Elliot. track it. the team works with you to create a prioritized service improvement plan (SIP) containing tasks and milestones to improve your capabilities. COBIT. Where to go Here again. our professionals will help improve service management and ensure service levels. There’s even a specific program. by joining forces with the primary service vendor. The SIP is continually updated to reflect any changing business and technology requirements and to address issues identified during operations. When you engage HP. Problem 4: controlling your conStant cHange What about change management? According to IDC. March 2006. We have a wealth of experience and service management intellectual property (IP) ready to help solve difficult and complex service management problems. the Mission Critical Partnership (MCP).7 In today’s economically constrained times. In fact. you can bolster your own capabilities and ensure your mission-critical operational service level commitments are met. With our help. Research Manager. you’ll be able to introduce service management best practices and leverage HP expertise. you can bolster your own capabilities and ensure your mission-critical operational service-level commitments are met. you still need to keep your existing infrastructure up to date. HP Integrated Multivendor Services can play an important role in your business-critical data center. 8 . Following identification of risks and gaps. However. and manage it. this may be another good activity to entrust to a third party. IDC. About the MCP: The MCP service delivery team starts the risk assessment process with a thorough assessment of all aspects of your critical IT services. Because change management is not normally the best use of staff time. The right collaborator can assume responsibility and help you avoid downtime while improving your service management.600 best practices based on IT Infrastructure Library (ITIL). HP also assists you with ongoing technology management activities. HP can help enhance all your IT operations. the MCP helps you continue to meet and improve your performance against key service-level agreements (SLAs) and other commitments. In this program. And that means you need to stay on top of change: you have to plan for it.

Where to go HP Integrated Multivendor Services can help you control and cope with change. 9 . techniques. And as changes occur—for example. consolidate. date of purchase. and technology within the service management system. and continually improve best-in-class processes to control and manage changes within your IT environment. users. added. Options range from performing hardware or software upgrades all the way up to fully managed technology refresh projects. and international standards. • Streamlined contract and invoice management: We can help reexamine. or removed from your environment—we make sure those contracts and their related invoices are brought up to date to reflect them. HP can also provide other services related to change and asset management. you choose the right mix of powerful services and solutions to transform the way your organization delivers technology services.What to do What kind of services are you looking for? Managing change is easier if you have cost-effective installation and upgrade services for your server environment. processes. this framework coordinates people. incremental costs. Based on HP methodologies. implement. including software and peripherals. renegotiate your contracts with other vendors. our asset management services give you a complete and accurate picture of your configuration. and financial status. Some change-related examples include: • Asset management in the face of change: HP Services can help you tighten control over key IT assets from acquisition to retirement. And you’ll have better control over your IT assets with an up-todate asset inventory for your entire multivendor IT environment. Our method leverages the HP Service Management Framework to enable your IT organization to consistently deliver services in a way that balances performance. when items are moved. HP offers a proven method for transformation: service management consulting. and you also receive IT service management guidance from HP. Within this framework. Because change has more far-reaching effects than just the actual hardware and software. adds. capital costs. you may simply require HP’s Change and Configuration Management Services. And they can help dynamically track and manage changes to ownership. location. In addition to capturing inventory. and changes to the IT infrastructure. Our expert consultants work with you to design. HP Services professionals can leverage state-of-the-art tools. aggregate. For managing these events on a large scale. and methodologies to help you make the most of your inventory and asset management initiatives. if appropriate. and cost. and. On a smaller scale. industry best practices. quality. HP Integrated Multivendor Services also include standardized modules for handling moves. In fact.

Instead of the old paradigm of “one server. 10 . too. this reality can present challenges. The resources themselves might come from Thomas Bittman. and Citrix XenServer hypervisors. and with lots of experience in virtualization technologies. to be checked out when needed—kind of like a lending library. Microsoft® Hyper-V. However. It rarely finds its way into production environments and is hardly ever running missioncritical applications. you can throttle back on thirdparty involvement or end it altogether. “Q&A: Six Misconceptions About Server Virtualization. What to do But these problems can be solved. First. And mainstreaming virtualization in your data center is another place where a primary service vendor and third-party expertise can prove invaluable. What’s more. Or you may want to continue the engagement with comprehensive proactive and reactive support for both your critical physical and virtual assets alike. Think how flexible and efficient such a system could be to your business. using techniques like proactive monitoring that help avoid problems before they occur. especially as cloud solutions begin to span multiple platforms. You use only the computing power and other resources you need. and various operating systems. Where to go HP Integrated Multivendor Services can help you manage the complexity of virtualization and mitigate risk.” you now have perhaps 10 applications running on one physical server. one app. Problem 6: reacHing ParaDiSe in tHe Private clouD After virtualization. In addition. And by simplifying the management of your virtualized multivendor environment.” Gartner. locating the real source of a problem can be a nightmare in a virtualized environment. Equipped with special tools. Such support can help transform your infrastructure into one that makes optimum use of the virtualization technology. only about 20 to 30 percent of workloads are actually running on virtualized servers today8. HP offers mission-critical support for the VMware. Because of these issues and others like them. And once you have your virtual environment set up and running. Problem 5: getting virtualizeD WitHout vulnerability Virtualization is becoming more and more popular.mainStreaming virtualization in your Data center iS anotHer Place WHere a Primary Service venDor anD tHirD-Party eXPertiSe can Prove invaluable. Such support will go a long way toward convincing the CEO that virtualization can indeed be used for business-critical computing. virtualization can encourage network complexity and server sprawl. the next logical next step in IT solution development is the private cloud. with a strong emphasis on business agility and achieving SLAs. And at most companies. the virtualization percentage isn’t changing much. right along with our mission-critical support for the rest of the data center. virtualization in many companies is limited to testing or R&D. multivendor environments. third-party experts can help your 8 business-critical applications make the labor-intensive move into virtualization. That’s because virtualization has its own set of problems. our support professionals can help you reduce associated costs. Creating a private cloud involves making pools of resources available to users. and only for as long as you need them. But here’s a remarkable fact from Gartner: Despite all the hoopla surrounding virtualization. that means the consequences of a single hardware failure can be magnified many times over. the promised land—and in many companies it’s no longer just a future vision but reality. Cloud computing is the next nirvana. 29 July 2010. or even a public-private or hybrid cloud.

especially with the labor-intensive move to virtualizing business-critical applications. which provide the roadmap. and with lots of prior experience in virtualization technologies and cloud computing. Or they might even be supplied by a public cloud such as Amazon Web Services. whether based on a private or a hybrid cloud. cloud computing comes with its own potential pitfalls. it’s not the only one. your cloud is up and running. forcing large capital investments when capacity limits are reached. public clouds. Besides CloudStart. Private clouds are often closed “cloud in a box” environments that don’t scale well. And while virtualization is one of the key technologies that make this happen. Meanwhile. In addition to the aforementioned issues with virtualization. And one way to get started is by engaging a primary service vendor. HP CloudStart enables you to reduce provisioning times by up to 80 percent: in less than 30 days after initial hardware installation and start-up. while ensuring that cloud computing will help achieve your business objectives safely and securely. this vendor’s experts can help. and implementation services that help your organization implement HP CloudSystem • HP Cloud Roadmap Service. HP support can help you configure and operate your converged infrastructure. other cloud services include: • HP Cloud Consulting Services for CloudSystem. Our monitoring services can keep tabs on cloud resources. design. which can provide architectural analysis and validation.a company’s private. and our education services will enable your own staff to become knowledgeable as well. One service to consider is HP CloudStart. generate a detailed design and bill of materials. in-house cloud. What’s more. depending as they do on shared resources. 11 . encourage cloud sprawl with the attendant risk to data security and the dangers of inviting regulatory scrutiny and the risk of not meeting internal SLAs. and provides a comprehensive roadmap for cloud adoption and integration • HP Cloud Design and Implementation Services. or by a combination public-private or hybrid cloud. What to do But these problems can be solved. In fact. HP CloudStart is customizable and can be integrated with legacy applications for an easier evolution to cloud services. Where to go HP’s services and solution expertise extends across the entire data center—including cloud computing. a service that helps develop a strategic cloud architecture. and even perform planning and implementation These are all examples of the many cloud-focused multivendor support services you can get from HP. conducts a gap analysis. Equipped with expertise and tools.

and cooling services solutions. and support services. Networking Services Mission Critical Partnership Software Technology Services Cloud Consulting Services Critical Facilities Services Insight Remote Support Virtualization Services Integration & Technical Services WHy HP Whatever the source of your data center problem— budgetary. Created February 2011 . from strategy consulting to assessment to deployment and ongoing maintenance. you’ll be on your way to making virtualization production-ready. Provide installation.com/go/getconnected Get the insider view on tech trends. including improved service management processes and a simplified vendor management interface. and server technologies. You get: • Service delivery management simplification • Reduced cost of service support for the data center • Service transformation through introduction of ITIL service management best practices • Improved service quality • Reduced number of suppliers Provide proven networking consulting.hp. or uptime—outside support from HP can make a real difference. and problem resolution. help maximize data efficiency. with expert services targeting client. Services include software support from basic to business critical. With HP as your partner. inventory management. The information contained herein is subject to change without notice. Microsoft is a U. Nothing herein should be construed as constituting an additional warranty. Help you realize the benefits of virtualization more quickly. internal cloud. proactive and reactive services and monitoring. call management. Address diverse operational continuity tasks that span the data center lifecycle. or virtualization. service improvement planning.HP integrateD multivenDor ServiceS For your Data center HP Integrated Multivendor Service options include: Service Management What this option does for you: Reduces complexity for supplier management. contract management. Service solutions include data center management. and ongoing reassessment for your mission-critical environment. power. integration. or simply getting the greatest return on your hardware and software investment. implementation. www. and tailored invoicing. Improve compute performance and availability.com/services/multivendor Share with colleagues Get connected www. Services can help you build a private. Provides assessment. diagnosis. alerts. ongoing operational service management support.S. Contact us today and learn more about how HP Integrated Multivendor Services can help solve your data center problems. storage. Offering includes single-source service management solutions. staffing.hp. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Optional SAP enhancement adds proactive SAP support. Provides remote monitoring.P. Provide cloud services or access to them. and cost-effectively transform your data center. 4AA3-3229ENW. registered trademark of Microsoft Corporation. and HP solutions for better business outcomes © Copyright 2011 Hewlett-Packard Development Company. performance. HP shall not be liable for technical or editorial errors or omissions contained herein. enabling support solutions for cloud computing. L.