Douglas M.

Cooper
Albuquerque, NM 87110 Phone: 505-890-1077 E-mail: douglascooper@hotmail.com

PROFILE: Experienced and committed at achieving strong successes in today's business environment. Able to convey a sense of a genuine, honest, and dedicated team player, no matter what the objective is. Seeking to play a meaningful part in the success of a company to which I am committed. Currently working on my PMP certification. AREAS OF EXPERTISE ISO9000 v.1994 Six Sigma-Blackbelt Auditing Information Services Strategic Planning Cost Control MS Project Visio Customer Service Planning Budgeting Cost Analysis

PROVEN ACCOMPLISHMENTS Identified that none of the Business Analysts (Project Managers) were following identical processes due to a lack of documented procedures. There was the perception on the part of clients/customers that the team was not delivering a consistent product. Met with all of the BA's to build formal documentation. RESULT: The outputs and overall delivery of the project management effort became transparent to the end user. Overall quality and consistency for each project/from each Business Analyst increased, and new hires were able to get up to speed more quickly. Standardized the processes for the Business Analysts within the divisions. Since this consisted of internal employees as well as contractors, the results at the end of each project were varied, post standardization. RESULT: Successfully ensured that only consistent best practices were in use. 23 sites were to be licensed under one blanket ISO900v.1994 certification. Potential impact to cost (not quantifiable) if multiple certificates had to be issued. Analysis was done for all sites on a one by one basis to determine how common standards could be applied. RESULT:A common set of processes/documentation was developed for all sites. Charged with the roll out of ISO standardized procedures for West Coast sites. Performed regular internal audits to ensure continued adherence. RESULT: All sites continued to have successful certifications during the life of the program. Recognized a great deal of redundancy in reporting/documentation requirements for the Business Analysts' team by reviewing and consolidating all redundant or unnecessary reporting and forms. RESULT: There were considerable efficiency improvements in the Business Analyst function and performance. Deviated from previous management practice of using a select group of vendors to gain maximum savings in the Print and Output area. RESULT: Realized $100,000 in savings the first year by opening up the field and instituting short term contract agreements.

EDUCATION Professional / General Banking Diploma - American Institute of Banking Vocational / Data Processing - Central New Mexico Community College (formerly TVI)

Douglas M. Cooper
Albuquerque, NM 87110 Phone: 505-890-1077 E-mail: douglascooper@hotmail.com

POSITIONING STATEMENT: To transition experience in financial IT project and compliance management into a project management position in the business or industrial sector of the Albuquerque market. PROFESSIONAL HISTORY Bank of America Albuquerque, NM 2007 - 2011 VP/Business Analyst (project manager) Conducted project management responsibilities for Imaging Division of Bank of America. Ensured that all project related activities were accomplished, including meeting timelines, deliverables, and budget requirements. Coordinated and oversaw activities of the project team members, conducted meetings, and monitored the project progress. Bank of America Albuquerque, NM 2002 - 2007 VP/Senior Analyst Coordinated the quality related activities of Output Products and Services group. Authored and critiqued documentation for the team, managed the in house documentation that replaced previous ISO procedures. Reviewed quality and compliance procedures, provided Six Sigma SME input to various groups. NationsBank (BOFA merge) Albuquerque, NM 1998 - 2002 VP/Site Manager Managed regional print operations team (12 employees), providing output-related services or the New Mexico/El Paso region. Coordinated the day to day management of 12 employees. Directed all ISO9000 activities for Output Products and Services divisions. Authored and/or critiqued site-specific and national ISO documentation for compliance, process improvement, and standardization. As a certified ISO9000 auditor, performed regional audits in 5 western sites. Boatman's Service Company Albuquerque, NM 1998 - 1998 AVP/Manager Regional Print Center Managed print operations group (18 associates) providing output-related services for the state of New Mexico and El Paso. Oversaw day to day print and tape operations for the New Mexico site. Conducted general management activities, reporting to the headquarters in St Louis. Sunwest Bank Albuquerque, NM 1990 - 1998 AVP/Operations Manager Planned and directed the activities of the mainframe computer operations department. Performed supervisory, budgeting and operations management of the operations group, which consisted of 30+ employees. Controlled all management related activities for the department, communicating issues to the local management team, and board of directors.

TECHNICAL QUALIFICATIONS MS Project, Visio, Microsoft Office

Douglas M. Cooper
Albuquerque, NM 87110 Phone: 505-890-1077 E-mail: douglascooper@hotmail.com

PROFESSIONAL REFERENCES NAME Warren Rathjen Craig Hall Mike Smuliac TITLE Retired VP VP ORGANIZATION n/a Bank of America Bank of America PHONE 505-892-9721 505-821-0089 860-940-0577