CARMEN E.

MANWARING, PMP
Trophy Club, Texas 76262 972-897-5703 Email: cmanwaring@1scom.net

SUMMARY
Insightful, organized Project Manager with vast experience managing multiple concurrent projects from cradle to grave providing strategic system or process improvement solutions. A highly motivated, self-starter, exceptional team player and proven leader with the ability to create strong and cohesive teams with cross-functional organizations; who is comfortable working with all levels of business and technology partners for successful project implementations.

PROFESSIONAL EXPERIENCE
FIDELITY INVESTMENTS, Westlake, Texas Project Manager/ Senior Analyst 2011 2012

Managed technology projects related to Legal Information Technology Program and established full project life cycle plans for 3 complex projects. Adjusted the plans to meet the needs of the department, provided analysis leadership on various business problems and consulted with the members of the Legal department to develop solutions. 2007 2011

TEK SYSTEMS, INC. on contract at Bell Helicopter, Hurst, Texas Project Control Coordinator Provides information technology and communications staffing and services.

Prepared and provided verbal and written status charts and reports of $250M ERP project for Bell as active member of the PMO using Primavera. Evaluated overall schedules and budgets, updated project plans, monitored and controlled project costs and executions. Developed and managed the programs Issue and Resolution, Risks and Mitigation process and activities BSM projects. Tracked project costs to ensure projects were compliant with the Project Management Methodologies. Coordinated and prepared multiple simultaneous project plans as assigned by Director or Project Managers. Actively participated in several Six Sigma and Process Improvement Information Technology projects. CITI ASSURANCE SERVICES, Fort Worth, Texas 2001 2007 Project Manager A subsidiary of Citigroup, provides administrative services for credit card insurance and other security products. Planned, managed and monitored simultaneous projects for product launches, system conversions, installations, upgrades and process improvements. Coached and mentored 8 dotted line reports. Gathered and documented business requirements, authored project documentation and implemented policies and procedures. Created and managed project plans, their costs, resources and deliverables in a timely manner. This also improved efficiencies by 90% through new software, programming, standardization and document development of a mainframe application which reduced staff by 20. Saved $2.5K annually by recommending a process change for developing & programming fulfillment materials through utilization of another internal entitys site license to generate in house documents, eliminating substantial outside vendor costs and reduction 3 6 weeks to implement changes. Experienced with System & Product Development Life Cycles (SDLC & PDLC), translating client/customer needs for IT to develop system solutions. Directed the development of user acceptance criteria, test plans & scripts. Initiated a Network Integrated Voice Recognition (NIVR) system for an 80 seat Call Center providing customers current claim information with 24/7 capability. Reduced the Customer Service Representatives (CSRs) call volume by 75% allowing additional products to be serviced with no staff increases. Authored training manuals, operating procedures and user guides for numerous applications new or upgraded for 400 plus users.

CARMEN E. MANWARING, PMP

Page Two 1997 2001

SPHERION, Irving, Texas Office Manager A $1.5M Executive Recruiting office.

Managed the administrative expenses; operated and maintained office equipment and supplies ordering. Scheduled sale appointments and prepared client/customer contracts. Increased office productivity 75% by personally installing a Local Area Network (LAN) enabling the office to share one comprehensive client database and increasing office sales by 45% making it one of the top 12 sales offices for 4 consecutive years. Built and maintained the Client Contact Database to over 4000 contacts, developed and managed target mailings which promoted the companys services throughout the Southwest region. ADECCO TECHNICAL STAFFING, Dallas, Texas Business Project Manager for GTE Telephone Operations Provides temporary & contract staffing and permanent recruitment opportunities to qualified candidates. 1995

Relocated multiple telephone operation facilities from Indiana to Texas included the setup of a new facility, including equipment and resources relocations ($3M budget). CONNECTICUT MUTUAL LIFE INSURANCE (CM ALLIANCE), HARTFORD, CONNECTICUT 1986 - 1994 Business Project Manager Now part of Mass Mutual Life, this former insurance company offered financial products and services. Developed presentations, conducted on-site training and remote support for new systems or enhancements for field users. Consulted with agencies on core computer skills for staff and suggested equipment requirements for new purchases. Conducted usability labs; documented system defects and managed Help Desk support resulting in 100% user groups adoption of the new applications. Developed new desktop application for 100 field offices. Eliminated and streamlined processes via business research, workflow mapping and diagramming and data analysis resulting in a 55% improvement in productivity. Established an Accounting System ($38M budget) to produce agency financial information 6 months ahead of schedule. Trained and supported 85 agencies to produce their respective payroll and financials. Negotiated several software purchases and support contracts resulting in $139K savings. Inventoried and redeployed hardware for the Accounting System resulting in additional $130K in capital expense savings.

TECHNICAL COMPETENCIES
Project Planning & Reporting Schedule Development & Cost Control Coach & Manage Teams Risk & Mitigation Assessment Issue Management and Resolution

Strong PC & Software Skills with Primavera 6.0, InfoPak 5.2, Hummingbird (DM), LAWS, eCounsel 8.4, MS Office 03-10; Word, Excel; PowerPoint; Outlook; Project and SharePoint. Working knowledge of Business Objects, Configuration Management Methodology Implementation (CMMI) Crystal Reports, MS Access, Nexprise, NP&SI Process, Quality Center, SAP and Windows OS.

EDUCATION & PROFESSIONAL DEVELOPMENT

BS - Business Administration, Northwood University, Cedar Hill, Texas PMP Certified