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Submitted by:R1 Nidhi Sharma(11609032) Naman Agrawal(11609031) Swati Singh (11609058) Raj Shekhar(11609043)
5-Aug-11 KA-4 Business benefits 1
BENEFITS MANAGEMENT
The process of organising and managing, such that the potential benefits of an investment of time and effort are actually realised.
Stages in the Critical Issues life of business At an early stage growth and survival: identifying new markets, nurturing relationships with new customers, and getting basic capability in place to deliver products or services. Information systems emphasis might be on marketing and sales alone. basic operational capabilities without which the business would simply not be able to operate.
Maintain relations with the information systems will be market and the stakeholders. required for corporate governance, for managing the relationship with shareholders, and for managing the performance of a business.
KA-4 Business benefits
5-Aug-11
Speed
operational Efficiency
Key
ACCURACY
Support
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Contd.
The delivery of benefits can only be judged much later after implementation, hence the idea of the post implementation review. Problem Benefit management sits above project management and may not be achievable on a project-by-project basis. Project deliver new systems that are intended to improve business performance. It is therefore necessary to introduce a new stream of management activity above the level of projects, and closely associated with processes. Organization may also adopt the idea of programme management. Good idea to organize project is where there is certainty.
5-Aug-11 KA-4 Business benefits 7
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Contd
Business Change: When senior managers have decided what must be done, they will set to work to change the way the way their people work or to provide the support that others need Enabling Change: Support for improved or revised business activity within business processes comes from new information systems. Technology Components: All of the above things are dependent on the availability of appropriate information technology.
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10
A regime for benefits management requires effort. Different kinds of business benefits arise from different kinds of information systems. Business benefits can be seen in non-financial as well as in financial terms. Procedures for reporting the achievement an delivery of business benefits are needed. Management responsibility must be determined. Risk and disbenefits are part of the process
KA-4 Business benefits 12
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