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Resume and Work Experience

KRAIG A. SPRINGER

Resume and Work Experience KRAIG A. SPRINGER Grapevine, Texas 76051-4476 (817) 366.5389 cell Most Recent Position:

Grapevine, Texas 76051-4476 (817) 366.5389 cell

Most Recent Position:

Chief Operating Officer, Eagle & Wheeler, 2010 to 2012, Denton, Texas (commercial printing, advertising, marketing, and social media company) commercial printing, advertising, marketing, and social media company)

Previous Positions:

WheelerPress, Chief Operating Officer, 2002 to 2010, Denton, Texasmarketing, and social media company) Previous Positions: Account Executive, Executive Director and Senior Partner,

Account Executive, Executive Director and Senior Partner, Insource Management Group (IMG), May, 1998 to 2002Chief Operating Officer, 2002 to 2010, Denton, Texas Administrative Director of Information Systems and

Administrative Director of Information Systems and Communications Services, Baylor Health Care System, Dallas/Grapevine, Texas (1991 – 1998) 1998)

Senior Administrative Director of Network Systems, Aetna Health Plans, Irving, Texas (1991)Care System, Dallas/Grapevine, Texas (1991 – 1998) Data Processing Manager, Aetna Life and Casualty, Dallas,

Data Processing Manager, Aetna Life and Casualty, Dallas, Texas (1986-1991)of Network Systems, Aetna Health Plans, Irving, Texas (1991) Other Previous Positions: Automation Consultant, Terrill

Other Previous Positions:

Automation Consultant, Terrill Wheeler Printing, Denton, Texas (1986)Dallas, Texas (1986-1991) Other Previous Positions: System Consultant/Chief Purchasing Agent, Kibler Office

System Consultant/Chief Purchasing Agent, Kibler Office Supply & Computers (1984 – 1986) 1986)

Responsibilities and Significant Projects:

As Chief Operations Officer:

Reported to the President. Incubated a Social Media division that became a stand-alone company. Conducted daily production requirements meeting with team leaders. Projected scheduling needs and planning for the most efficient use of manpower, materials and equipment.(1984 – 1986) Responsibilities and Significant Projects: As Chief Operations Officer: Resume for Kraig Springer

Resume for Kraig Springer

Developed and maintained an effective organization through the selection, training, compensation and motivation of all personnel. Ensured compliance with applicable laws and regulations issued by OSHA, EPA, EEOC and other local,
Ensured compliance with applicable laws and regulations issued by OSHA, EPA, EEOC and other local, state and federal regulatory agencies. training, compensation and motivation of all personnel. Administered the company’s wage and salary administration
Administered EEOC and other local, state and federal regulatory agencies. the company’s wage and salary administration program the company’s wage and salary administration program. Counseled, disciplined and terminated employees and reviewed any complaints and/or grievances.
Handled customer complaints and followed through for customer satisfaction. Reviewed and evaluated expenditure requests submitted by subordinates handling those within authority. Had full P&L and Balance Sheet responsibility and authority. employees and reviewed any complaints and/or grievances. Provided accurate, reliable projections and reports to the
Provided accurate, reliable projections and reports to the President as required. Ensured a program of preventive maintenance and equipment repair in accordance with production needs, plant regulations and objectives. full P&L and Balance Sheet responsibility and authority. Participated in management meetings to assist in planning
Participated in management meetings to assist in planning and to make recommendations on matters related to manufacturing, maintenance operations and sales. Represented the interests of the plant in the community. Prepared annual budgets. Met and entertained customers and prospective customers as necessary. Arbitrated production scheduling priority conflicts when required. Assisted marketing department in developing new products, selling prices and presentations.of preventive maintenance and equipment repair in accordance with production needs, plant regulations and objectives.

Performed other duties as requested by the President.developing new products, selling prices and presentations. As Account Executive and Executive Director of Consulting :

As Account Executive and Executive Director of Consulting:

Directed and had P&L responsibility for the information technology consulting division of a highly respected healthcare consulting company.As Account Executive and Executive Director of Consulting : Conducted client relationship management for all Dallas/Ft.

Conducted client relationship management for all Dallas/Ft. Worth hospitals, providers, and ancillary service providers, generating some $7.5 million annually.of a highly respected healthcare consulting company. Set information technology vision and strategy to capture

Set information technology vision and strategy to capture market share.service providers, generating some $7.5 million annually. Directed infrastructure development, rollout, and support

Directed infrastructure development, rollout, and support both internally and externally for the corporation.technology vision and strategy to capture market share. Acted as catalyst to solve non-automated processes.

Acted as catalyst to solve non-automated processes.support both internally and externally for the corporation. Coordinated needs of customers and creates technology

Coordinated needs of customers and creates technology solutions.Acted as catalyst to solve non-automated processes. Responsible for leading the remediation of the information

Responsible for leading the remediation of the information system components of the nation’s second largest heal th care system, comprised of over 114 hospitals and 37,000 employees. nation’s second largest health care system, comprised of over 114 hospitals and 37,000 employees.

Directed and conducted the technical oversight of the electronic medical record (EMR) at a large research and teaching hospital in Houston, Texas.comprised of over 114 hospitals and 37,000 employees. Executive Project Manager for all Year 2000 issues

Executive Project Manager for all Year 2000 issues at the nation’s largest pediatric research hospital — including biomedical, facilities management, 2000 issues at the nation’s largest pediatric research hospitalincluding biomedical, facilities management, information systems,

Resume for Kraig Springer

and external agents. Responsible for providing regular progress reports to Board of Trustees and all Medical Staff Members.

Developed, marketed, and sold extensive audits for Year 2000 Project Office performance and integrated delivery systems at five of the nation’s leading medical institutions. performance and integrated delivery systems at five of the nation’s leading medical institutions.

Executive Project Manager for a major Dallas/Fort Worth, Texas Integrated Delivery System healthcare network’s Contingency Planning and Implementation project. Project included over 17 large tertiary and System healthcare network’s Contingency Planning and Implementation project. Project included over 17 large tertiary and acute care hospitals, health care clinics, senior centers, specialty centers, and emergency flight center operations. Major development of contingency planning methods/approaches, testing, training, and education were conducted. Additional projects included I/S Contingency Plan creation, I/S Y2K Transition Analysis, Emergency Operations Center Requirements Analysis, Emergency Operations Center Staffing Models, and on-site EOC assistance.

Developed, marketed, and sold service delivery process mapping with a large, California-based health care system.Center Staffing Models, and on-site EOC assistance. As Administrative Director of Information Systems and

As Administrative Director of Information Systems and Communications Services:

Responsible for the start-up, management, implementation and direction of an Information Systems department that provided daily information systems and support to over 40 departments.of Information Systems and Communications Services : Integrated the Information Systems, Engineering,

Integrated the Information Systems, Engineering, Procurement, Human Resources, and Environmental Service departments through service delivery redesign.information systems and support to over 40 departments. Directed all activities related to networked and

Directed all activities related to networked and non-networked computer software applications and hardware support.Service departments through service delivery redesign. Directed the installation of an ordering system for

Directed the installation of an ordering system for automation of doctor orders.computer software applications and hardware support. Managed the installation of an automated $1 million Cerner

Managed the installation of an automated $1 million Cerner Laboratory Information System (LIS) by coordinating multi-team efforts of Baylor Information Systems and Baylor Laboratory Services.of an ordering system for automation of doctor orders. Directed the implementation of the Watch Child

Directed the implementation of the Watch Child Fetal Monitoring System in the Cecelia Box Cunningham’s Women’s Center at Baylor Grapevine. Cecelia Box Cunningham’s Women’s Center at Baylor Grapevine.

Administered the infrastructure for a new date/voice cabling system that can scale with the needs of the facility and the growth of the overall campus.Box Cunningham’s Women’s Center at Baylor Grapevine. Standardized all software and hardware platforms, saving

Standardized all software and hardware platforms, saving nearly $180,000 annually.needs of the facility and the growth of the overall campus. Developed policies and procedures that

Developed policies and procedures that augment the Hospital Information System and are used at all BHCS community hospitals; JCAHO approved.and hardware platforms, saving nearly $180,000 annually. Administered and directed all voice (telephone) needs on a

Administered and directed all voice (telephone) needs on a Nortel Meridian 1 Switch consisting of 920 lines; participated on the Baylor Health Care System’s Communications Committee. consisting of 920 lines; participated on the Baylor Health Care System’s Communications Committee.

Resume for Kraig Springer

Served on Baylor Grapevine’s Facility Management Planning/Construction Committee. Responsible for directing and implementing Information Technology infrastructure. Committee. Responsible for directing and implementing Information Technology infrastructure.

As Senior Administrative Director of Network Systems:

Provided the strategy and vision to manage a large Local Area Network consisting of thirty Novell fileservers and 2713 users.As Senior Administrative Director of Network Systems : Directed the daily operations of network operation in

Directed the daily operations of network operation in remaining 14 Gulf-Coastal states.consisting of thirty Novell fileservers and 2713 users. Migrated fileservers to newer hardware and network software

Migrated fileservers to newer hardware and network software saving $35,000 per hour of downtime.of network operation in remaining 14 Gulf-Coastal states. Installed multiple server backup software to ensure data

Installed multiple server backup software to ensure data integrity and safety for $1.5 million Local Area Network.and network software saving $35,000 per hour of downtime. Created network monitoring guidelines and thresholds to

Created network monitoring guidelines and thresholds to sustain eight cost center operations.integrity and safety for $1.5 million Local Area Network. Introduced a Disaster Recovery Initiative for all

Introduced a Disaster Recovery Initiative for all data operations within the 713-user network.and thresholds to sustain eight cost center operations. Gained extensive experience in “payer” ope rations of

Gained extensive experience in “payer” operations of the largest managed care company in the United States. rations of the largest managed care company in the United States.

As Data Processing Manager:

Directed the acquisition, maintenance, end-user support and budgetary oversight of 230 personal computers, 34 minicomputers and 2 AS/400 computers located in Texas, Oklahoma and Arkansas.company in the United States. As Data Processing Manager : Launched a monthly vendor review process

Launched a monthly vendor review process that saved $1.2 million in computer maintenance expenses across 29 offices.2 AS/400 computers located in Texas, Oklahoma and Arkansas. Designed computer training curriculum for 230 employees;

Designed computer training curriculum for 230 employees; used nationally to train 31,000 employees.million in computer maintenance expenses across 29 offices. Developed a computer program to trim claim expenses

Developed a computer program to trim claim expenses by 60%.230 employees; used nationally to train 31,000 employees. Decreased problem resolution time by 38%. Key Skills

Decreased problem resolution time by 38%.Developed a computer program to trim claim expenses by 60%. Key Skills : Strong, executive presence

Key Skills:

Strong, executive presence60%. Decreased problem resolution time by 38%. Key Skills : Established Account Executive background Excellent

Established Account Executive backgroundtime by 38%. Key Skills : Strong, executive presence Excellent communicator (both written and oral) Problem

Excellent communicator (both written and oral)executive presence Established Account Executive background Problem solver Strategist Entrepreneurial Resume for Kraig

Problem solverExecutive background Excellent communicator (both written and oral) Strategist Entrepreneurial Resume for Kraig Springer

Strategistbackground Excellent communicator (both written and oral) Problem solver Entrepreneurial Resume for Kraig Springer

EntrepreneurialExecutive background Excellent communicator (both written and oral) Problem solver Strategist Resume for Kraig Springer

Resume for Kraig Springer

Product Development, Support, and MarketingProcess Re-engineering Experience with both Profit and Non-Profit Enterprises Experience in both Fortune 50 and

Process Re-engineeringProduct Development, Support, and Marketing Experience with both Profit and Non-Profit Enterprises Experience in both

Experience with both Profit and Non-Profit EnterprisesDevelopment, Support, and Marketing Process Re-engineering Experience in both Fortune 50 and private companies

Experience in both Fortune 50 and private companiesExperience with both Profit and Non-Profit Enterprises Enterprise Project Management Standalone Project Management

Enterprise Project ManagementExperience in both Fortune 50 and private companies Standalone Project Management Seasoned professional in

Standalone Project Management50 and private companies Enterprise Project Management Seasoned professional in Project Office creation and

Seasoned professional in Project Office creation and monitoring.Enterprise Project Management Standalone Project Management Highly experienced in conducting Contingency Plans,

Highly experienced in conducting Contingency Plans, Implementation, and Testing.professional in Project Office creation and monitoring. Budgetary Planning and Operational Impact Analysis Wide Area

Budgetary Planning and Operational Impact Analysisconducting Contingency Plans, Implementation, and Testing. Wide Area Network (WAN) and Local Area Network (LAN)

Wide Area Network (WAN) and Local Area Network (LAN) Infrastructure Development and Operational AssessmentsTesting. Budgetary Planning and Operational Impact Analysis Computer and Telecommunications Operations Management

Computer and Telecommunications Operations Management(LAN) Infrastructure Development and Operational Assessments Security and Privacy Administration, Policy, Procedure, and

Security and Privacy Administration, Policy, Procedure, and Practices development and implementation.Computer and Telecommunications Operations Management Education/Credentials : North Texas State University (1986);

Education/Credentials:

North Texas State University (1986); English (Technical Writing, Publishing, and Editing).development and implementation. Education/Credentials : Professional Designation: Insurance Institute of America,

Professional Designation: Insurance Institute of America, Associate in Automation Management (A.A.M. Degree).(1986); English (Technical Writing, Publishing, and Editing). Sterling’s Who’s Who (1994). Resume for Kraig Springer

Sterling’s Who’s Who (1994).Designation: Insurance Institute of America, Associate in Automation Management (A.A.M. Degree). Resume for Kraig Springer

Resume for Kraig Springer