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Shoper 9 POS Re-installation

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When is re-installation required?


Planned You are changing the hardware such as Hard disk or Mother Board You are moving Shoper 9 from one system to another You are changing the Operating System Unplanned The system has crashed

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Resources for re-installation


Contents of tool kit for Single Store Latest Shoper 9 Setup CD or latest setup files from the website Latest Shoper 9 LiveUpdate tool

MS-SQL Express (recommended) setup (if you are not using


Shoper 9 CD, download from website) SQL Server 2005, if available with the client use it MSDE, if you are using it (not recommended for Shoper 9) Necessary files for Barcode, Business and Bill templates, if any Shoper 9 POS Installation and Setup document

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Resources for re-installation


Contents of tool kit for Chain Store Latest Shoper 9 Setup CD or latest setup files from the website Latest Shoper 9 LiveUpdate tool MS-SQL Express (recommended) setup (if you are not using Shoper 9 CD, download from website) SQL Server 2005, if available with the client use it

MSDE, if you are using it (not recommended for Shoper 9)


Necessary chain specific custom installer along with Business and Bill templates, if any Shoper 9 POS Installation and Setup document

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Planned re-installation
Take the backup of Application and Security databases Take the backup of Secondary database, if any

Collect all the exes and ini files, if customisations are present
Make a note of the database server name, user names, passwords, Shoper company codes along with the system name (computer name) Backup the necessary files for Customisation, Shoper Barcode, Business and Bill templates, if any Make a note of the Terminal Ids and descriptions Surrender Shoper 9 License On Shoper 9 splash screen, click Manage License > Surrender License
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Unplanned re-installation
Surrender Shoper 9 License using Control Centre Go to http://www.tallysolutions.com Log in using Tally.NET User ID and Password Go to License and Configuration > List of Licenses > Action > Surrender In case of Single Store Collect the recent backup from external storage device In case of Chain Store Get the complete mode replication file from the chains head office. This is to ensure that you have the latest synchronised data from HO

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Before re-installation
Ensure that SQL/ MSDE is installed In case of Server installation and if MSDE is used then go to MSDE > Tools > Server and Network Utility and ensure that TCP/IP and Named pipes protocols is enabled Copy all the database backups into a temporary folder which can be utilised during the re-installation process Copy the latest customised templates, barcode script files, Business and Bill templates, if any

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Different types of re-installation


Standalone for a single user of Shoper 9 POS Server for a multi user of Shoper 9 POS were you have Server and one or more nodes Client you have two options: Full Client the nodes will have all the required files in the node application folder Connectivity components the server will have all the required files and the nodes use the files from the server

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Care to be taken during re-installation


In server re-installation, ensure that the Shoper Application folder is shared with Full Control

During node re-installation, use the same terminal Ids provided earlier for each node

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Re-installation process of Shoper 9 POS

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Recovering data in case of a system crash


For Single Store Install Shoper 9 using appropriate business template along with the assigned company code Collect the recent backup from the Backup folder or from external storage device Restore the same using Housekeep > Restore option

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Recovering data in case of a system crash


For Chain Store Install Shoper 9 using appropriate business templates along with assigned company code Get the complete mode replication file from the chains Head office Copy the complete mode replication file in ASTIn folder Import using Housekeeping > Data Import > Import from AST OR Copy the complete mode replication file in In folder and do Manual Sync

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Re-activating Shoper 9 License

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Reactivating Shoper 9 License


Ensure you have an active internet connection Run Shoper 9 POS

On Shoper 9 splash screen click Manage License

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Reactivating Shoper 9 License


The Manage License screen with License Operation options is displayed

Select Re-Activate License Click Continue


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Reactivating Shoper 9 License


The Reactivate license screen is displayed

Select If you wish to reactivate a site Click Continue


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Reactivating Shoper 9 License


The Reactivate Site License screen is displayed

Enter Account ID Site ID E-Mail ID of Site Administrator Password Click Submit The Unlock Key will be mailed to the E-Mail ID of Site Administrator
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Reactivating Shoper 9 License


The Sample e-mail is displayed as shown.

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Reactivating Shoper 9 License


The Manage License screen now displays the options Unlock License and Reset License

Select Unlock License


Click Continue
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Reactivating Shoper 9 License


The Unlock License screen is displayed.

Enter the Unlock Key received by e-mail


Click Submit to activate the Shoper 9 License An activation successful message is displayed Click OK to return to Manage License screen

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Reactivating Shoper 9 License


The Manage License now displays the options Update License, Surrender License and Reset License

Close Manage License screen Close Shoper 9 POS splash screen


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Checks after completion of re-installation


Ensure that all the databases are restored (Such as Security, Application, Secondary Database)

If any customised ini and exe files exist, copy them into the application folder
Collect the latest Custom LiveUpdate and latest Custom Patches from the Chains Head Office If any bill templates and barcode files exist, copy them to the respective folders

Take the backup and check all the transactions for Day End, Day Begin and other transactions then restore the backup

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Checks If you are not a Primary Partner


Contact Primary Partner and discuss before starting the assignment Keep the Primary Partner informed about the progress of the assignment On completion inform the primary partner about the completion and take a sign off

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Checks If re-installation is assigned by TIPL


Follow the instructions provided in the TIPL mail Carry all latest documents available at the Partner Portal If you have any issues contact the concerned person mentioned in the mail If you are doing the re-installation for the first time, contact TIPL and get trained

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Shoper 9 Installation Documents

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Where to find Shoper installation documents?


For reference documents Go to http://www.tallysolutions.com

Click Download
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Where to find Shoper installation documents?


Click Shoper 9

Click Download Shoper 9


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Where to find Shoper installation documents?


Select Shoper 9 Series A Release 1.0 Installation Guide for installation and re-installation process document

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Points discussed
Re-installation Scenarios Resources for re-installation Planned and unplanned re-installation Steps to be followed before formatting the system Care to be taken before re-installation Re-installation process of Shoper 9 POS

Recovering data in case of system crash


Reactivating Shoper 9 Licenses Checks after completion of re-installation Checks If you are not a Primary Partner Checks If re-installation is assigned by TIPL Availability of Shoper installation documents
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Thank You

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