Mehul Desai

9/1, K.V. Kapol Nivas 77- New Charni Road, Opp. Girgaum Court Prathana Samaj, Charni Road Mumbai 400004 Tel: - 23898891 Cell: - 9920120259 / 9322420259 Email: mehuldesai4u@gmail.com Career Objective To Learn and explore all professional fronts to achieve the optimum professionalism Work Experience Essar Group Aegis Spend Management (since Dec.09 till date) Assistant Manager at Aegis Spend Managements eSourcing Center of Excellence at Mumbai Global sourcing strategy formulation and execution Developing and implementing sourcing strategies for various categories including primarily the metals and resources industry One point contact for coordinating all activities for Essar group procurement through Ariba solution Created innovative strategies based on the commodity, number of participants and the magnitude of spend to achieve maximum savings Given training to all new users on Ariba solution & eSourcing strategy
Achievements:

E-Bidding strategy formulation and execution for more than 300 RFI, RFP and online auction events for the whole group Instrumental in analyzing and devising strategy of the implementation process Glodyne Technoserve Ltd Dec.09) Exec. Help desk Projects
(July09

till

Handled 2 Pan-India Projects and 8 Mumbai Projects A MNC Finance Institution with Offices in Mumbai, Pune, Chennai, Vizag, Secunderabad, Benguluru The latest in the advanced Wireless Broadband service provider

To get something you never had, you have to do something you never did

industry with offices in Mumbai, Hyderabad, Chennai, Pune, Delhi 8 Mumbai Based Projects includes one Power Generation Organization, One Leading Mall, Indian Govt. Dept., Defense Establishment, and many more Coordination with Clients with respect to: SLA Meets and Timely Resolvement & New Projects requirements Recruiting specialized man power as required at Client Location Report, Project Analysis & Adherence to MoM with Clients and their completions Set-up with respect to Clients new office locations
Achievements: Initially handling

One Pan India-Project & 5 Mumbai based projects, however with-in a short span of time handling two panIndia Projects along with 8 Mumbai based projects. (Aug08 till

CMS Info Systems Pvt Ltd. July09) Sr. Technical Support Analyst
Handling Operations for Essar Group of Companies

Take timely updates from the engineers Coordination between IT and CMS group, Call escalations, Prepare Line of Action & timely reports to the program manager while assisting group employees from India and abroad by remote assistance Analyze daily call reports, vendor co-ordination, analyze individual engineers call reports. Technical Helpdesk - handling escalation processes and mentoring other support professionals while working via phone, or email.

Achievements:

Awarded All Rounder Performance by CISPL Part of a Team Committee headed by CEO to check out the prospect of the current Client Promoted to Technical helpdesk in addition to technical support analyst Dell International Services Pvt. Ltd. (Hyderabad) July08) Technical Support Engineer (June07 till

To get something you never had, you have to do something you never did

 Helping US/Canada based Dell engineers/ XPS Users to troubleshoot and resolve all the issues related to Networking, Desktop Hardware, Portables and the Printers by taking remote assistance. Assisting onsite Dell Engineers with work related to login, part search and networking issues. Handling Escalated US Dell users and convinces them to keep Dell products. To convince users to buy different Dell systems, Printers and cartridges. Also, to search and resolve the issues related to softwares like: XP, Vista, MS Office & student, Antivirus, Intel Networks, etc.
Achievements:

First Ranker in the quarterly performance for whole Hyderabad site at Dell. Consistent Performer Award at Dell. Selected for the Pilot Batch of Email Troubleshooting at Dell - Hyd in addition to Chat support. Technical Skills Computer Networks, Hardware, MS-Office Outlook and Operating Systems. Academic Profile S.S.C.:76.00% from Maharashtra Board Diploma in Elect. & Commu: 60.10% from MSBTE B.E. in Electronics & Telecomm: 60.98% from RSTM Nagpur University Project Seminar & Details BE Final Year: Artificial Neural Network Based Signature Recognition System. Diploma Final Year: Telephone Controlled 8-Line Switch. Paper Presentation & Seminar Details National level paper presentation on Artificial Neural Network. Paper Presentation on Robots Leading a Task Endure & Homos Extra Curricular Activities o Students Secretary of Departmental Students committee. o Acted as a Department Representative in organizing various National Events held in college. o An active participant in Seminars, group discussions. o BDCOE Boys Hostel Students Secretary

To get something you never had, you have to do something you never did

Hobbies To explore the Myths and Unknowns, Listening to Music, Reading Books & Current Affairs Personal Details Date of Birth: June 05, 1984 Language: Gujarati, Hindi, Marathi, English

To get something you never had, you have to do something you never did