2012

2012
www.WelcomeBC.ca

2012

www.WelcomeBC.ca

FarsiPersian

Timothy Tucker ()

www.WelcomeBC.ca

B.C. Newcomers Guide - Simplified Chinese

#7550001439
Ministry of Jobs, Tourism and Innovation
5th Floor 605 Robson Street
Vancouver, B.C. V6B 5J3
: 604 660-2203 : 250 952-4559
: DCVCustomerSer@gov.bc.ca

Michael Szasz ()

Joan Acosta ()
Emily Hunter ()
Joanna Li ()
June Dragman ()

British Columbia Newcomers Guide to

Resources and Services

Jody Johnson 41

: Gillian Ruemke-DouglasNola Johnston

La Fdration des francophones de la ColombieBritannique

: iStockphoto
Fotosearch: 272948

The Provincial Language Service (

)()

Insurance Corporation of British Columbia: 6667

iStockphoto: 27283536464763
6573819298
Law Courts Education Society of British Columbia: 83
Natural Eye Institute: 45
The Province: 1234813141525
2630324043526168919497
101104107108
The Westcoast Reader: 599102103
Tourism British Columbia:
Tourism Vancouver: 3
Vancouver Police Department: 85
Veer: 933577373

Newcomers Guide Advisory Committee

Members:
Sandra Cabrera (Storefront Orientation Services),
Sherman Chan (M.O.S.A.I.C.), Dominic Fung
(Immigration and WelcomeBC Branch), Hye Soon
Kim (Inter-Cultural Association of Greater Victoria),
Donna Lo (Abbotsford Community Services &
Chilliwack Community Services), Aurea Lucas
(S.U.C.C.E.S.S.), Sharon Pannu (Immigrant &
Multicultural Services Society of Prince George)

2012

Christy Clark

1
Using the B.C. Newcomers Guide
3
British Columbia Facts
: 5
Chapter 1: The First Few Days
: 25
Chapter 2: Finding a Place to Live
: 35
Chapter 3: Money and Banking
: 40
Chapter 4: Health Care
: 47
Chapter 5: Education
: 57
Chapter 6: Help for Individuals and Families
: 65
Chapter 7: Cars and Driving

IV

: 73
Chapter 8: Employment and Business
: 83
Chapter 9: The Legal System
: 91
Chapter 10: Government and Citizenship
: 97
Chapter 11: Community, Culture and Sports
: 101
Chapter 12: Environment
: 107
Chapter 13: About British Columbia
110
Abbreviations and acronyms
111
Indices
122
Questionnaire

BC *BC

BC

BC

BC

* BC
BC

Welcome BCBC
11
www.WelcomeBC.casmartphone
Quick ResponseQR
QR

QRScanLife
QR

QRwww.getscanlife.com

3,400450

BC

200

BC

BC

WEST
VANCOUVER

NORTH VANCOUVER

()

()

PORT MOODY

()
VANCOUVER

BURNABY

COQUITLAM

()

()

()

PORT
COQUITLAM

()
PITT MEADOWS

NEW
WESTMINSTER

()

()

MAPLE
RIDGE

()

RICHMOND

()
DELTA

SURREY

LANGLEY

()

()

()

WHITE ROCK

()

BC
BC
BC

BC

BC

DSTFort St.
John

BC

BC www.WelcomeBC.ca

CareCard

Community Airport Newcomers NetworkCANN

CANN
CANN
20

: 604 270-0077
: www.success.bc.ca/cann
: cann@success.bc.ca

Translators & Interpreters

BC

BC

HostelsHotels Motels

FF

FF Social Insurance Number (SIN)

SIN

FF Medical Services Plan (MSP)

MSP
MSP

FF
FF

FF 18 Canada Child Tax

Benefit

FF
FF BC

WelcomeBCBC

www.WelcomeBC.ca
Ask the Expert

GAR

Resettlement
Assistance Program (RAP)

RAP

Citizenship and Immigration

Canada
RAP

BC
Immigrant Services
Society (ISS)
ISS
Citizenship and
Immigration Canada
1 888 242-2100
www.cic.gc.ca
Citizenship and
Immigration Canada

9-1-1
9-1-1

fire
police
ambulance

9-1-1

9-1-1

9-1-1

BC
9-1-1
9-1-1

Mandarin
9-1-1

100
5102050100

penny = 1 ($0.01)
nickel = 5 ($0.05)
dime = 10 ($0.10)
quarter = 25 ($0.25)
loonie = 1 ($1.00)
toonie = 2 ($2.00)

loonie
nickel
dime

quarter

50 100

toonie

penny

kg
lb

km
lC

12%
Harmonized Sales TaxHST

HST
8

common law

BC

liquor license

24
48

10

604 778 +

250 + BC

10

0 + 604 778 +
0 + 250 + BC
1 + +
01 + + +

collect call

1 + 604 778 +
1 + 250 + BC
1 + +
011 + + +

1-8001-8661-877 1-888
1-900

BC

11

1 800 268-5637

www.canada411.ca

4-1-1

4-1-1

12

Canada Post

Canada Post
www.canadapost.ca

www.
canadapost.ca

www.canadapost.
ca

P
13

UPSPurolator

Courier Service

BC

604 683-2000BC
1 800 HELLO BC (1
800 435-5622) Mapquest
www.mapquest.com
BC

18
Street 17 Street

BC

90

(FareSaver ticket)
(Day Pass)(FareCard)

13
13

GoCard
U-Pass
65
gold
CareCard()
ID

SkyTrain
SeaBus

SkyTrain SeaBus

14

TransLink www.translink.ca

Translink
604 9533333
www.translink.
ca www.google.com/transit
Get
Directions

www.busonline.ca
Buses

Taxicabs

10%15%

block
jaywalking
jaywalking

BC

HandyDART

HandyDART

HandyDART Custom Transit

BC TransitBC
www.busonline.ca
15

Seabus
SkyTrain
www.translink.ca

BC

AirlinesAirline Ticket Agencies

Travel Agencies

Greyhound

Pacific Coach

Lines

Bus Lines

BC
VIA RailVIA
BC
Victoria
Courtenay
Kamloops
Alberta

BC Prince
Rupert Alberta
Jasper
VIA Rail
1 888 842-7245

1 888 VIA-RAIL

Amtrak 1 800 USA-RAIL

1 800 872-7245

Nanaimo

Sunshine Coast
BC

Ferries
BC FerriesBC
16


1 888 BC FERRY1 888
223-3779
www.bcferries.com

Abbotsford()
Abbotsford Community Services

2420 Montrose Street

Abbotsford, B.C. V2S 3S9
604 859-7681
604 859-6334
info@abbotsfordcommunityservices.com
www.abbotsfordcommunityservices.com
Burnaby
Immigrant Services Society of B.C.
Burnaby Office

#207 7355 Canada Way

Burnaby, B.C. V3N 4Z6
604 395-8000
604 395-8003
settlement@issbc.org
www.issbc.org
Immigrant Services Society of B.C.

4845 Imperial Street

Burnaby, B.C. V5J 1C5
778 861-8499
604 684-2266
settlement@issbc.org
www.issbc.org
Immigrant Services Society of B.C.

5021 Kingsway
Burnaby, B.C. V5H 4A5
604 438-2100
17

604 438-9100
settlement@issbc.org
www.issbc.org
MOSAIC Kingsway Office

7297 Kingsway
Burnaby, B.C. V5E 1G5
604 636-4712
604 636-4743
mosaic@mosaicbc.com
www.mosaicbc.com
MOSAIC CCM of Canada Office
CCM
4533 Kingsborough
Burnaby, B.C. V5H 4V3
604 877-8606
604 877-8676
mosaic@mosaicbc.com
www.mosaicbc.com
S.U.C.C.E.S.S. Burnaby Office

#118 5021 Kingsway

Burnaby, B.C. V5H 4A5
604 430-1899
604 438-9100
settlement@success.bc.ca
www.successbc.ca
Campbell River
Campbell River and Area Multicultural and
Immigrant Services Association

A114-740 Robron Road

Campbell River, B.C., V9w 6J7
250 830-0171
250 830-1010
info@crmisa.ca
www.crmisa.ca


Chilliwack
Chilliwack Community Services

45845 Wellington Avenue

Chilliwack, B.C. V2P 2C7
604 792-1631
604 792-6575
ccsinfo@comserv.bc.ca
www.comserv.bc.ca
Chilliwack Community Services

9214 Mary Street

Chilliwack, B.C.
604 393-3251
604 393-3250
ccsinfo@comserv.bc.ca
www.comserv.bc.ca
Coquitlam
Immigrant Services Society of B.C.

#240A 3020 Lincoln Avenue

Coquitlam, B.C. V3B 6B4
778 284-7026
604 942-1730
settlementprograms@issbc.org
www.issbc.org
Immigrant Services Society of B.C.

740 Smith Avenue

Coquitlam, B.C. V3J 4E7
778 284-7026
604 931-4708
settlementprograms@issbc.org
www.issbc.org
S.U.C.C.E.S.S. Pinetree Way Office

2058 Henderson Place,
1163 Pinetree Way
Coquitlam, B.C. V3B 8A9
604 468-6000
604 464-6830

settlement@success.bc.ca
www.successbc.ca
S.U.C.C.E.S.S. North Road Office

435B North Road

Coquitlam, B.C. V3K 3V9
604 936-5900
604 936-7280
settlement@success.bc.ca
www.successbc.ca
Courtenay
Immigrant Welcome Centre of Courtenay / Comox
Valley Association

Unit C 1001 Lewis Avenue

Courtenay, B.C. V9N 5R4
250 338-5583
smio@shaw.ca
info@crmisa.ca
www.crmisa.ca
Cranbrook
Community Connections Society of Southeast
BC
32 13th Avenue South
Cranbrook, B.C. V1C 2V3
250 426-2943250 426-2976
250 426-2978
gnoble-cwrs@shaw.ca
Duncan
Cowichan Valley Intercultural
and Immigration Aid Society

#205 - 394 Duncan Street

Duncan, B.C. V9L 3W4
250 748-3112
250 748-1335
www.cisduncan.ca

18


Fort St. John
S.U.C.C.E.S.S Fort St. John Office

Employment Connections
#203 9711 100th Avenue
Fort St. John, B.C. V1J 1Y2
250 785-5323
250 785-5687
settlement@success.bc.ca
www.successbc.ca
Kamloops
Kamloops-Cariboo Regional
Immigrant Society

109 Victoria Street

Kamloops, B.C. V2C 1Z4
250 372-08551 866 762-0855
250 372-1532
kis@telus.net
Kelowna
Kelowna Community Resources Society

#120 1735 Dolphin Avenue

Kelowna, B.C. V1Y 8A6
250 763-8008
250 763-7608
www.kcr.ca
Langley
Immigrant Services Society of B.C.

20621 Logan Avenue

Langley, B.C. V3A 7R3
settlementprograms@issbc.org
www.issbc.org

19

Langley Community Services Society

#5339 207th Street

Langley, B.C. V3A 2E6
604 534-7810
604 532-2461
info@lcss.ca
www.lcss.ca
Maple Ridge
Immigrant Services Society of B.C.

#320 - 22470 Dewdney Trunk Road

Maple Ridge, B.C. V2X 5Z6
604 477-1153
settlementprograms@issbc.org
www.issbc.org
Mission
Mission Community Services Society

33179 2nd Avenue

Mission, B.C. V2V 1J9
604 826-3634
604 820-0634
www.missioncommunityservices.com
Nanaimo
Central Vancouver Island Multicultural Society

#101 - 319 Selby Street

Nanaimo, B.C. V9R 2R4
250 753-6911
250 753-4250
admin@cvims.org
www.cvims.org


New Westminster
Family Services of Greater Vancouver

321 6th Street

New Westminster, B.C. V3L 3A7
604 731-4951
604 733-7009
www.fsgv.ca
Immigrant Services Society of B.C.
New Westminster Office

#200 620 Royal Avenue

New Westminster, B.C. V3M 1J2
604 522-5902604 522-5966
604 522-5908
settlement@issbc.org
www.issbc.org
Immigrant Services Society of B.C.
New Westminster Office

#301 321 6th Street

New Westminster, B.C. V3L 3A7
604 525-9144
604 524-9455
settlement@issbc.org
www.issbc.org
MOSAIC Centre of Integration

811 Carnarvon Street

New Westminster, B.C. V3M 1E9
604 759-0240
604 759-9202
mosaic@mosaicbc.com
www.mosaicbc.com
MOSAIC Fraserside Community Services Office
Fraserside

519 7th Street

New Westminster, B.C. V3M 6A7
604 522-3722
604 522-4031
mosaic@mosaicbc.com
www.mosaicbc.com

North Vancouver / North Shore

Capilano University Hot Spot Community

Resource Centre

38027 Cleveland Avenue

Squamish, B.C. V0N 3G0
604-815-4142
hotspot@seatoskycommunity.org
North Shore Multicultural Society

#207 123 East 15th Street

North Vancouver, B.C. V7L 2P7
604 988-2931
1 866 907-5404
604 988-2960
office@nsms.ca
www.nsms.ca
Oliver
South Okanagan Immigrant & Community Services
(also known as Penticton and District Multicultural
Society)(
)
35653 97th Street
Oliver, B.C. V2A 1T0
250 498-4900
250 498-4999
oliver@soics.ca
www.soics.ca
Penticton
South Okanagan Immigrant & Community Services
(also known as Penticton and District Multicultural
Society)(
)
508 Main Street
Penticton, B.C. V2A 5J7
250 492-6299
250 490-4684
admin@soics.ca
www.soics.ca
20


Prince George
Immigrant and Multicultural Services Society
of Prince George

1633 Victoria Street (Redwood Square)

Prince George, B.C. V2L 2L4
250 562-2900
250 563-4852
imss.pg@shawcable.com
www.imss.ca
Richmond
CHIMO Crisis Services
#120 7000 Minoru Boulevard
Richmond, B.C. V6Y 3Z5
604 279-7077
604 279-7075
chimo@chimocrisis.com
www.chimocrisis.com
CHIMO Crisis Services Park Village Centre

8151 Park Road

Richmond, B.C. V6Y 1S9
604-279-7077
604-279-7077
Immigrant Services Society of B.C. Richmond
Office
#150-8400 Alexandra Road
Richmond, B.C. V6X 3L4
604 233-7077 1352
settlement@issbc.org
www.issbc.org
Richmond Multicultural Community Society

#210 7000 Minoru Boulevard

Richmond, B.C. V6Y 3Z5
604 279-7160
604 279-7168
www.rmcs.bc.ca

21

S.U.C.C.E.S.S. Richmond Service Centre

#200 7000 Minoru Boulevard

Richmond, B.C. V6Y 3Z5
604 279-7180
604 279-7188
settlement@success.bc.ca
www.successbc.ca
Surrey
DIVERSEcity Community Resources
SocietyDIVERSEcity
#1107 7330 137th Street
Surrey, B.C. V3W 1A3
604 597-0205
604 597-4299
info@dcrs.ca
www.dcrs.ca
DIVERSEcity Community Resources
SocietyDIVERSEcity
#306-10252 City Parkway
Surrey, B.C. V3T 1A3
604 587-5628
604 587-5629
info@dcrs.ca
www.dcrs.ca
Options Community Services Society
Options
13520 78th Avenue
Surrey, B.C. V3W 8T6
info@options.bc.ca
www.options.bc.ca
Progressive Intercultural Community Services Society
Surrey Office

#205-12725 80th Avenue

Surrey, B.C. V3W 8J6
604 596-7722
604 596-7721
pics@pics.bc.ca
www.pics.bc.ca


S.U.C.C.E.S.S. Surrey Office

#206 10090 152nd Street

Surrey, B.C. V3R 8X8
604 588-6869
604 588-6823
settlement@success.bc.ca
www.successbc.ca
Vancouver
Collingwood Neighbourhood House

5288 Joyce Street

Vancouver, B.C. V5R 6C9
604 435-0323
604 451-1191
www.cnh.bc.ca
Immigrant Services Society of B.C.
Drake Street Office
Drake Street
530 Drake Street
Vancouver, B.C. V6B 2H3
604 684-7498
604 684-5683
settlement@issbc.org
www.issbc.org
Immigrant Services Society of B.C.
Dunsmuir Street Office
Dunsmuir Street
#430 411 Dunsmuir Street
Vancouver, B.C. V6B 1X4
778 328-8888 26
604 873-6620
directservice_inland@vrsa.ca
www.issbc.org
Immigrant Services Society of B.C.
Terminal Avenue Office
Terminal Avenue
#501 333 Terminal Avenue
Vancouver, B.C. V6A 2L7
604 684-2561
604 684-2266
iss@issbc.org

www.issbc.org
Kiwassa Neighbourhood House
Kiwassa
2425 Oxford Street
Vancouver, B.C. V5K 1M7
604 254-5401
info@kiwassa.ca
www.kiwassa.bc.ca
Little Mountain Neighbourhood House
Little Mountain
3981 Main Street
Vancouver, B.C. V5V 3P3
604 879-7104
info@lmnhs.bc.ca
www.lmnhs.bc.ca
MOSAIC Grant Street Office
Grant Street
2nd Floor 1720 Grant Street
Vancouver, B.C. V5L 2Y7
604 254-9626
604 254-3932
mosaic@mosaicbc.com
MOSAIC Commercial Drive Office
Commercial Drive
2730 Commercial Drive
Vancouver, B.C. V5N 5PN
604 684-8825
604 684-8859
mosaic@mosaicbc.com
www.mosaicbc.com
MOSAIC Jewish Family Service Agency

305 1985 West Broadway

Vancouver, B.C. V6J 4Y3
604 257-5151
604 257-5148
mosaic@mosaicbc.com
www.mosaicbc.com
MOSAIC REACH
REACH
7252 Kingsway
22


Burnaby, B.C. V5E 1E9
604 254-5456
604 254-8789
mosaic@mosaicbc.com
www.mosaicbc.com
MOSAIC YWCA
YWCA
955 Burrard Street
Vancouver, B.C. V6Z 1Y2
604 689-9622
604 699-9622
mosaic@mosaicbc.com
www.mosaicbc.com
MOSAIC Educacentre
Educacentre
896 West 8th Avenue
Vancouver, B.C. V6Z 1E2
604 708-5100
604 708-5124
mosaic@mosaicbc.com
www.mosaicbc.com
MOSAIC La Boussole
La Boussole
612 East Broadway
Vancouver, B.C. V5T 1X6
604 683-7337
604 684-1565
mosaic@mosaicbc.com
www.mosaicbc.com
Mount Pleasant Neighbourhood House

800 East Broadway

Vancouver, B.C. V5T 1Y1
604 879-8208
info@mpnh.org
www.mpnh.org
Multicultural Helping House Society

4802 Fraser Street

Vancouver, B.C. V5V 4H4
604 879-3277
604 879-3327
23

info@helpinghouse.org
www.helpinghouse.org
Progressive Intercultural Community Services Society
Vancouver Office

#102 8159 Main Street

Vancouver, B.C. V5X 3L2
778 371-8552
604 324-7702
pics@pics.bc.ca
www.pics.bc.ca
Settlement Orientation Services (SOS)

#403 411 Dunsmuir Street

Vancouver, B.C. V6B 1X4
778 328-8888
604 873-6620
www.vrsa.ca
*
S.U.C.C.E.S.S. Granville Street Office
Granville Street
#300 8268 Granville Street
Vancouver, B.C. V6P 4Z4
604 323-0901
604 323-0902
settlement@success.bc.ca
www.successbc.ca
S.U.C.C.E.S.S. Fraser Street Office
Fraser Street
5834 Fraser Street
Vancouver, B.C. V5W 2Z5
() 604 324-1900
() 604 324-8300 107 105
() 604 324-8300 106
604 324-2536
settlement@success.bc.ca
www.successbc.ca
S.U.C.C.E.S.S. Pender Street Office
Pender Street
28 West Pender Street
Vancouver, B.C. V6B 1R6
604 684-1628


604 408-7236
settlement@success.bc.ca
www.successbc.ca
South Vancouver Neighbourhood House

6470 Victoria Drive

Vancouver, B.C. V5P 3X7
604 324-6212
604 324-6116
svnh@southvan.org
www.southvan.org
Vernon
Vernon and District Immigrant Services Society

#100 3003 30th Street

Vernon, B.C. V1T 9J5
250 542-4177
250 542-6554
vdiss@shaw.ca
www.vdiss.com

Sooke
Inter-Cultural Association of Greater Victoria Sooke
Office

D6625 Sooke Road

Sooke, B.C. V9Z 0A3
info@icavictoria.org
www.icavictoria.org
Langford
Inter-Cultural Association of Greater Victoria
Westshore Office

#102 - 2220 Sooke Road

Langford, B.C.
250 661-8306
westshore@icavictoria.org
www.icavictoria.org
www.WelcomeBC.ca/
serviceproviders

Victoria
Inter-Cultural Association of Greater Victoria

930 Balmoral Road

Victoria, B.C. V8T 1A8
250 388-4728
250 386-4395
info@icavictoria.org
www.icavictoria.org
Saanich
Inter-Cultural Association of Greater Victoria
Saanich Office

4636 Elk Lake Drive

Saanich, B.C. V8Z 5M1
250 661-7811
saanich@icavictoria.org
www.icavictoria.org

Connection Centre for Francophone

Immigrants (CCFI) / Agence francophone
pour laccueil des immigrants (AFAI)
(
CCFI )
1551 West 7th Avenue
Vancouver, B.C. V6J 1S1
: 604 630-0316
: 1 877 492-2780
: 604 630-0317
: info@vivreencb.ca
: www.vivreencb.ca
24

duplex

townhouse

25

condo strata

house

room and board

B.C. HousingBC
B.C. Housing BC

B.C. Housing BC Rental Assistance ProgramBC

19 B.C.
Housing Shelter Aid for Elderly Renters (SAFER)
SAFER
BC Rental Assistance Program SAFER
B.C. Housing604 433-2218BC
1 800 257-7756 B.C. Housing www.bchousing.org/Options/
Subsidized_Housing/Apply B.C. Housing

co-ops
BC co-ops Co-operative Housing
Federation of B.C.BC 604 879-5112
BC 1 800 879-5111 co-ops
Co-operative Housing Federation of B.C.
250 384-9444
26

B.C. Human Rights

CoalitionBC Tenant
Resource and Advisory Centre

B.C. Human Rights TribunalBC

Canadian Human
Rights Commission

Rentals
Vacancy
For Rent

Municipalities &
Regional Districts
Housing
RentBCBC
www.rentbc.
com

27

15

(Utilities)
(Hydro)

28

BC

Telephone ServiceLocal

Municipalities &
Regional Districts Garbage
Recycling
BC Recycling HotlineBC
1 800 667-4321
www.rcbc.bc.ca

Internet Access Providers

BC

Canada Post

1 866 607-6301

29

FF

www.tenants.bc.ca

FF

FF

B.C. HydroBC FortisBC

B.C. Hydro FortisBC Gas

Companies OilsFuel and Heating

FF

Insurance Agents and Brokers

FF

30

Residential Tenancy Branch

604 660-1020 250

387-1602BC
1 800 665-8779

BC

24

31

eviction

giving
notice

Residential Tenancy
BranchTenant Resource and Advisory
Centre

FF

12 31 11 30
12 1

FF

FF

FF

Driver Licensing Centre

Canada Revenue Agency

FF

Movers

Truck Renting and Leasing

32

www.realtor.
ca

Real Estate

mortgage

33

Insurance Agents and Brokers

Residential Tenancy Branch

www.rto.gov.bc.ca Publications
Residential Tenancy Act: A Guide for
Landlords & Tenants in British Columbia

www.tenants.
bc.ca
Landlord Guide

BC www.WelcomeBC.
ca

Tenant Resource & Advisory Centre

(TRAC)
(
TRAC)
/
: 604 255-0546
BC : 1 800 665-1185
: www.tenants.bc.ca
Residential Tenancy Branch offices

Vancouver and Lower Mainland

400 5021 Kingsway

Burnaby, B.C. V5H 4A5
: 604 660-1020

B.C. Human Rights Coalition

BC
1202 510 West Hastings Street
Vancouver, B.C. V6B 1L8
: 604 689-8474
: 604 689-7511
BC : 1 877 689-8474
: www.bchrcoalition.org
B.C. Human Rights Tribunal
BC
1170 605 Robson Street
Vancouver, B.C. V6B 5J3
: 604 775-2000
: 604 775-2020
BC : 1 888 440-8844
: BCHumanRightsTribunal@gov.bc.ca
: www.bchrt.bc.ca
Canadian Human Rights Commission

: 1 888 214-1090
: www.chrc-ccdp.ca

Vancouver Island

1st Floor, 1019 Wharf Street

Victoria, B.C. V8V 1X4
: 250 387-1602
Interior and North

305-478 Bernard Avenue

Kelowna, B.C. V1Y 6N7

: 1 800 665-8779
: www.rto.gov.bc.ca
34

Chequing accounts ()

Savings accounts()

35

Chequing-savings accounts(
)

Term deposits()

ID

Driver Licensing Centre

BC
BC ID
Driver
Licensing Centre

Visa MasterCard

ATM

PIN

36

Foreign
Exchange Brokers
Money Order
& Transfer

Credit Counselling Society

1 888 527-8999 www.

nomoredebts.org
Government
of Canada Bankruptcy
www.
osb-bsf.ic.gc.ca

Credit and Debt

Counselling

37

HST
12%
HST

HST


www.hstinbc.ca

BC
4 30

6 15

4 30

Canada
Revenue Agency
www.cra.gc.ca

Tax Consultants

BCHST

HST

1 800 959-2221
www.cra.
gc.ca

Canada Child Tax Benefit

18

Child
Tax Benefit 1 800
387-1193
www.cra.gc.ca

BC

BC
20
1%2%

38

www.sbr.gov.bc.ca/business/Property_
Taxes/Property_Transfer_Tax/ptt.htm

OAS

65

pensions

(GIS)
OAS
GIS

Canada
Pension OAS 1 800 2779914

OAS GIS
Seniors Supplement

Seniors Supplement

604 682-0391
250 387-4331BC
1 800 665-2656

39

Guaranteed
Investment Certificates (GIC)
GICCanada
Savings Bonds

Financial Planning
Consultants
www.cba.ca/
en/consumer-information

BC





HealthLink BC

BC
Medical Services Plan
(MSP) MSP
MSP

MSP
MSP
MSP

BC
Medical Services Plan (MSP)MSP

Insurance CompaniesOther Than Life

Health Insurance BC BC
604 683-7151BC 1 800 663-7100
40


www.health.gov.
bc.ca/insurance
MSP
CareCard65
gold CareCard

CareCard

MSP
premium

60.50
109
121

Health Insurance BC

MSP

MSP
12

Health Insurance
BC
41

Health
Insurance BC
MSP
Citizenship and Immigration Canada
(CIC)
CIC Interim Federal
Health Program (IFH)
IFH
CIC 1 888 242-2100
www.cic.gc.ca

MSP
MSP

Insurance Companies
Other Than Life

BC
MSP

HealthLink BC

HealthLink BC


8-1-1

8-1-1

BC

8-1-1
24

8-1-1

8-1-1

8-1-1 130

www.HealthLinkBC.ca
www. HealthLinkBC.ca
5,000
5,000

BC
Service BCBC

8-1-1 www. HealthLinkBC.ca

HealthLink BC
HealthLink BC Files

www. HealthLinkBC.ca
FarsiPersian

www. HealthLinkBC.ca

GP

42

Physicians and
Surgeons
College of Physicians and
Surgeons
www. cpsbc.ca

CareCard

MSP

24

43

Walk-in

walk-in

walk-in

Clinics
CareCard
walk-in
CareCard

MSP

9-1-1

MSP

MSP

BC
1 877
228-2557Provincial Language Service

Dentists BC
Dental AssociationBC www.
bcdental.org/Find_a_Dentist

B.C. Healthy Kids Program

19

MSP

www.
hsd.gov.bc.ca/publicat/bcea/
HealthyKids.htm

MSP

MSP
19
Healthy Kids Program

MSP

CareCard

44

Health Authorities
Public Health Units
Health Authorities

Public Health Units Community

Health Centres
Health Information
Line
250 952-1742BC
1 800 465-4911

MSP

Clinics

45

PharmaCare
Fair PharmaCare

CareCard PharmaCare
PharmaCare BC
PharmaCare
BC
BC
MSP
Fair PharmaCare BC

Health Insurance BC
604 683-7151BC
1 800 663-7100
Health Insurance BC www.health.
gov.bc.ca/pharmacare

Optometrists

MSP

18
65
MSP46.17
46.17

MSP

1 800 6631278 B.C. Coalition of People with

DisabilitiesBC
www.bccpd.bc.ca

BC

Mental Health Information Line

()
604 669-7600BC
1 800 661-2121

46

5 12 13 17 18

5StrongStart BCBC

www.bced.gov.bc.ca/early_learning/strongstart_bc
3Ready, Set, Learn

www.bced.gov.bc.ca/
early_learning/rsl

5 16

47

ESL

5

67

www.bced.gov.bc.ca/early_learning/fdk

123
68
812912
18
BC

Settlement Workers in
Schools (SWIS)
SWIS

SWIS

English as a Second
Language (ESL)
ESL

ESL

Schools

www.bced.gov.bc.ca/
apps/imcl/imclWeb/Home.do

48

B.C.
Heritage Language AssociationBC
604 2984526 www.bchla.
net

programs

BC

French
Immersion
49

Federation of Independent
School Association
604
684-6023 604 684-7846
www.fisabc.ca
Schools
AcademicElementary and Secondary
B.C. Ministry of EducationBC

www.bced.gov.
bc.ca/independentschools

www.learnnowbc.ca/schools

www.bced.gov.
bc.ca/home_school

12

SchoolsAcademic
Colleges and Universities

www.aved.gov.bc.ca/
institutions

www.aved.gov.bc.ca/
informedstudent/welcome.htm
Being an Informed Student

BC

12 BC

BC
www.aved.
gov.bc.ca/studentaidbc
Registered Education
Savings Plan (RESP)
RESP

RESP
Social Insurance Number (SIN)
SIN
RESP
Canada Education Savings Grant

RESP
www.CanLearn.ca
1 800 622-6232

50

www.WelcomeBC.ca/LearnEnglish

ELSA

Private Career Training

Institutions Agency (PCTIA)
PCTIA

604 660-4400BC
1 800 661-7441
PCTIA www.pctia.bc.ca
Schools

ESL)

English Language Services for

Adults (ELSA)
ELSA

ESL
English Language Services
for Adults (ELSA) ELSA

51

Western ESL Services ESL

604 876-5756

Surrey Language Assessment Centre

604 507-4150
BC

ESL Settlement Assistance Program

(ESL SAP)ESL
ESL SAP
BC
ESL
SAP
www.WelcomeBC.ca/LearnEnglish

Adult Basic Education Student Assistance

Program
www.aved.
gov.bc.ca/adulteducation/abesap.htm

Language
Schools ESL
ESL
www.elsanet.
org/esldirectory/index.php

12

www.aved.gov.bc.ca/abe/abesap.htm

www.aved.gov.bc.ca/
institutions
www.bced.gov.bc.ca/
apps/imcl/imclWeb/Home.do

Thompson Rivers University Open

Learning
1 800 6639711 www.tru.ca/
distance
www.bccampus.
ca

(Settlement Workers in Schools (SWIS))

Abbotsford School District 34
( 34 )
: 604 859-4891
52


Burnaby School District 41
( 41 )
: 604 664-8441

North Vancouver School District 44

( 44 )
: 604 903-3444

Central Okanagan School District 23

( 23
250 860-8888

Okanagan-Similkameen School District 53

( - 53 )
250 498-3481

Chilliwack School District 33

( 33 )
: 604 792-1321

Peace River North School District 60

( 60 )
: 250 262-6000

Conseil scolaire francophone

School District 93
( 93 )
: 604 214-2600

Prince George School District 57

( 57 )
: 250 561-6800

Coquitlam School District 43

( 43 )
: 604 939-9201
Delta School District 37
( 37 )
: 604 946-4101
Langley School District 35
( 35 )
: 604 534-7891
Maple Ridge-Pitt Meadows
School District 42
( - 42 )
: 604 463-4200
Mission School District 75
( 75 )
: 604 826-6286
Nanaimo-Ladysmith School District 68
( - 68
: 250 754-5521
New Westminster School District 40
( 40 )
: 604 517-6227

53

Richmond School District 38

( 38 )
: 604 668-6000
Surrey School District 36
( 36 )
: 604 596-7733
Vancouver School District 39
( 39 )
: 604 713-5000
Victoria School District 61
( 61 )
: 250 475-3212
West Vancouver School District 45
( 45 )
: 604 981-1000
www.
WelcomeBC.ca

Capilano University ( )
2055 Purcell Way
North Vancouver, B.C. V7J 3H5
: 604 986-1911
: 604 984-4985
: www.capilanou.ca
Sechelt Squamish

Emily Carr University of Art and Design

( )
1399 Johnston Street, Granville Island
Vancouver, B.C. V6H 3R9
: 604 844-3800
: 604 844-3801
: www.ecuad.ca
Kwantlen Polytechnic University
( )
12666 72nd Avenue
Surrey, B.C. V3W 2M8
: 604 599-2100
: 604 599-2068
: www.kwantlen.bc.ca

Royal Roads University ( )

2005 Sooke Road
Victoria, B.C. V9B 5Y2
: 250 391-2511
: 250 391-2500
: www.royalroads.ca
Simon Fraser University
( )
8888 University Drive
Burnaby, B.C. V5A 1S6
: 604 291-3111
: 604 291-4860
: www.sfu.ca

Thompson Rivers University

( )

PO Box 3010
900 McGill Road
Kamloops, B.C. V2C 5N3
: 250 828-5000
: www.tru.ca
University of British Columbia
(
2329 West Mall
Vancouver, B.C. V6T 1Z2
: 604 822-2211
: 604 822-3134
: www.ubc.ca
University of the Fraser Valley
( )
33844 King Road
Abbotsford, B.C. V2S 7M8
: 604 504-7441
: 604 855-7558
: www.ufv.ca
Abbotsford
AgassizChilliwack
Hope Mission

University of Northern British Columbia

( )
3333 University Way
Prince George, B.C. V2N 4Z9
: 250 960-6300
: 250 960-6330
: 1 888 419-5588
: www.unbc.ca
University of Victoria ( )
Box 1700
Victoria, B.C. V8W 2Y2
: 250 721-7211
: 250 721-7212
: www.uvic.ca
54


Vancouver Island University
( )
900 5th Street
Nanaimo, B.C. V9R 5S5
: 250 753-3245
: 250 755-8725
: www.viu.ca
CowichanParksville
Powell River

Camosun College ( )
3100 Foul Bay Road
Victoria, B.C. V8P 5J2
: 250 370-3000
: 250 370-3660
: www.camosun.bc.ca
College of New Caledonia
( )
3330 22nd Avenue
Prince George, B.C.V2N 1P8
: 250 562-2131
: 1 800 371-8111
: www.cnc.bc.ca
Burns LakeFort St.
James Fraser Lake
Mackenzie
QuesnelValemount
Vanderhoof

College of the Rockies ( )

Box 8500
2700 College Way
Cranbrook, B.C. V1C 5L7
: 250 489-2751
: 1 877 489-2687
: 250 489-8253
: www.cotr.bc.ca

Fernie
Creston
GoldenInvermere
Kimberley
55

Douglas College ( )
Box 2503
New Westminster, B.C. V3L 5B2
: 604 527-5400
: 604 527-5095
: www.douglas.bc.ca

Langara College ( )
100 West 49th Avenue
Vancouver, B.C. V5Y 2Z6
: 604 323-5511
: 604 323-5555
: www.langara.bc.ca
North Island College ( )
2300 Ryan Road
Courtenay, B.C. V9N 8N6
: 250 334-5000
: 250 334-5018
: www.nic.bc.ca
Campbell RiverPort
Alberni Port Hardy
Bella
CoolaCortes Island
Gold River
Ucluelet
Northern Lights College ( )
11401 8th Street
Dawson Creek, B.C. V1G 4G2
: 250 782-5251
: 250 782-6069
: www.nlc.bc.ca
AtlinChetwynd
Dease LakeFort
NelsonFort St. John
Hudsons Hope
Tumbler Ridge


Northwest Community College
( )
5331 McConnell Avenue
Terrace, B.C. V8G 4X2
: 250 635-6511
: 250 638-5432
: www.nwcc.bc.ca
HazeltonHouston
Kitimat
Prince RupertQueen
Charlotte City
MassetNass Valley
Smithers
Stewart
Okanagan College ( )
1000 KLO Road
Kelowna, B.C. V1Y 4X8
: 250 762-5445
: www.okanagan.bc.ca/site15.aspx
KelownaPenticton
Salmon Arm
Vernon
Selkirk College ( )
Box 1200
301 Frank Beinder Way
Castlegar, B.C. V1N 3J1
: 250 365-7292
: 250 365-6568
: www.selkirk.bc.ca
Grand ForksKaslo
Nakusp
Nelson Trail

British Columbia Institute of Technology

( )
3700 Willingdon Avenue
Burnaby, B.C. V5G 3H2
: 604 434-5734
: 604 434-6243
BC : 1 800 667-0676
( 1 4 )
: www.bcit.ca
Justice Institute of British Columbia
( )
715 McBride Boulevard
New Westminster, B.C. V3L 5T4
: 604 525-5422
: 604 528-5518
: www.jibc.ca
Nicola Valley Institute of Technology
( )
4155 Belshaw Street
Merritt, B.C. V1K 1R1
: 250 378-3300
: 250 378-3332
: www.nvit.bc.ca

Vancouver Community College

( )
1155 East Broadway
Vancouver, B.C. V5T 4V5
: 604 871-7000
: 604 871-7100
: www.vcc.ca

56

B.C. Employment and Assistance (BCEABC

BCEA

Employment and Assistance Centre

1 866 8660800 www.hsd.gov.bc.ca
1 800 663-7867 Service BC
Service BC
www.servicebc.gov.bc.ca

57


B.C.
Ministry of Social DevelopmentBC
1 877
815-2363 www.eia.gov.
bc.ca/factsheets/2005/Sponsorship_Default.
htm

Abuse
and Emergency

B.C. Housing BC

Emergency Shelter Program

604 660-3194BC
1 866 660-3194
www.bchousing.org

BC

Food
Bank
Food Bank

BC www.
foodbanksbritishcolumbia.ca/

BC

www.crisiscentre.bc.ca

Immigrant Services
Society of British Columbia
604
684-7498 www.issbc.org
Vancouver Association for
Survivors of Torture (VAST)
VAST
604 299-3539

www.vast-vancouver.ca
DIVERSEcity Community Resources
SocietyDIVERSEcity
604 597-0205
www.dcrs.ca

58

common-law

1 800 563-0808
VictimLink BCBC

Vancouver Rape Relief and Womens

Shelter
604 872-8212
www.rapereliefshelter.
bc.ca Women Against
Violence Against Women (WAVAW)

WAVAWRape
Crisis Centre
24
604 255-6344BC
1 877 392-7583WAVAW Rape Crisis
Centre www.wavaw.ca
59

Citizenship and Immigration

Canada(CIC)
CIC

VictimLink BC
1 800 563-0808
www.victimlinkbc.ca

110
Transition
HouseSafe Home
Program


24

30

Transition
House
www.bchousing.org/programs/transition_
housing

9-1-1

12

Helpline for Children

BC
310-1234
24

65

VictimLink BCBC Centre for

Elder Advocacy and Support (BCCEAS)
BC
BCCEAS
604 4371940BC 1 866
437-1940BCCEAS www.
bcceas.ca

BC
Society for the Prevention of Cruelty to
Animals (BCSPCA) BC
BCSPCA
604 681-7271BC
1 800 665-1868
www.spca.bc.ca

Alcohol
and Drug Information and Referral Line

604 660-9382BC
1 800 663-1441
24

Problem Gambling Help

Line
1 888 795-6111

Government of British Columbia

Addiction Services
60

Boys and Girls Clubs

Alcohol and Drug
Information and Referral Service
Alcoholics
Anonymous

1 800 465-4911
Helping Seniors Live Well: BC
Seniors Guide

www.seniorsbc.ca/guide
Legal Services Society of B.C.

Benefits and Services for

Seniors
www.lss.bc.ca

STD

Government of British Columbia

Health Authorities

BC

B.C. Housing

Health and Seniors Information Line

61

Big Sisters and Big Brothers

Boys and
Girls Clubs

Kids Help Phone ()

1 800 668-6868
24

BC


Helpline for Children
310-1234
Youth Against Violence Line
1 800 680-4264,
24

130

604 684-5307
QmunityB.C.s Queer Resource
Centre 604
684-6869BC 1
800 566-1170 www.
qmunity.ca

Pride
Education Network
www.galebc.org
info@pridenet.ca

PFLAG Parents, Families and

Friends of Lesbians and Gays

PFLAG)
www.pflagcanada.ca

19
12

Government
of British Columbia Children and
Family DevelopmentMinistry of

18 Canada
Child Tax Benefit

B.C. Benefits Family

Bonus BC
1 800 387-1193 www.
servicecanada.gc.ca

BC211

Fraser Valley2-1-1

130

62

BC

Community Care
Licensing Program

www.health.gov.bc.ca/ccf Health
Authority Community Care Licensing
Programs

18

nanny

Parents Guide to
Selecting Child Care

Health Authorities

Government of British Columbia

www.mcf.gov.bc.ca/childcare/publications.
htm

12

babysitter

63

BC Child Care Resource and

Referral


www.childcarechoices.ca
Ministry of Children and Family
Development
1 888 338-6622

Enquiry BCBC
604 660-2421
250 387-6121BC
1 800 663-7867

Social Insurance Number

Canada Revenue Agency

www.cra-arc.gc.ca/contact/menu-e.html

Day Care Centres

Pre-School Centres

Child Care Subsidy Service

Centre
1 888 338-6622

www.mcf.gov.bc.ca/childcare/
contact_subsidy.htm
Child Care
Subsidy
www.mcf.gov.bc.ca/childcare/eligibility.htm

www.bced.gov.bc.ca/
my_childs_special_needs.htm
250 952-6044

Supported Child
Development
www.scdp.bc.ca
Child Care Resource and Referral
1 888 3386622 www.childcarechoices.ca

Community Care
Licensing Program
www.health.gov.bc.ca/ccf
Health Authority Community Care
Licensing Programs
64


BC

BC

BC

BC
Autoplan

Insurance Corporation of British

Columbia (ICBC)
ICBCICBC BC

Autoplan

65

90 90
BC
BC

Guernsey
JerseyIsle of Man

BC

ICBC Driver Licensing CentreICBC

)

BC
Driver Licensing Centre
ICBCDriver Licensing Services

www.icbc.com ICBC

BC Driver
Licensing Centre170
ICBC www.
icbc.com

BC

16 BC
19

ICBC Driver Licensing

Centre
ID
www.icbc.com

66

Learn to Drive Smart

Study Guide
BC

ICBC Driver
Licensing Centre
www.icbc.com

50
40
ICBC

Farsi
Persian

ICBC Driver
Licensing Centre

B.C.s Graduated Licensing Program

BC

Graduated Licensing
Program

67

25

www.icbc.com

ICBC
12

24
25

www.icbc.com

24

ICBC

BC

Driving Schools

ICBC

50
km/h

30

20

18
20 40

18 40

145
booster seat

12

68

BCAA/ICBC Child Seat

Information Line BCAA/ICBC
1 877
247-5551 www.
childseatinfo.ca

iPod

Service BC
1 800 663-7867
www.servicebc.gov.bc.ca
Service BC

ICBC

69

HOV

1.
2.

ICBC

3.
4.

9-1-1

ICBC

www.icbc.com New
Claim? ICBC170

Motor Vehicle
Sales Authority of B.C.(VSA)BC
VSA

www.vehiclesalesauthority.com

ICBC

curbers

ICBC Dial-a-Claim Centre

24
604 5208222BC BC
1 800 910-4222

Automobile DealersNew Cars

Automobile DealersUsed Cars

70

Auto Trader

ICBC
www.icbc.com

www.icbc.com www.
carproof.com

British Columbia Automobile

Association (BCAA)
BCAA
71

British Columbia
Automobile AssociationVehicle Inspection
Service

BC

Vehicle Inspection Service

BC
Autoplan
Insurance Agents and Brokers

Service BC 1 800
663-7867 www.servicebc.
gov.bc.ca Service BC

Service BC Centres

Autoplan
Autoplan
Insurance
Agents and Brokers

AirCare Program

BC
75% BC

AirCare Program
BC

AirCare Information line

www.aircare.ca

BC

block
heater

72

Social Insurance
Number (SIN)

SIN

SIN 1 800 2067218 : www.servicecanada.

gc.ca
Service Canada Centre
SIN Service
Canada Centre

73

Government of Canada
EmploymentService Canada Centres

Employment Assistance
Services (EAS)
EAS

EAS BC
Employment and Labour Market
Services
www.labourmarketservices.gov.
bc.ca EAS Directory EAS

www.jobbank.gc.ca

Automobile Repairing and

Service

references

74

Employment Assistance Services Office

Resume Service

75

www.youth.gc.ca/eng/
topics/jobs/interview.shtml

B.C. Human Rights

Coalition
B.C. Human Rights Tribunal
www.bchrt.bc.ca

Canadian
Human Rights Commission

British Columbia Institute of Technology

(BCIT)
BCIT International
Credential Evaluation Service (ICES)
ICES
ICES

ICES
604 432-8800BC
1 866 434-9197
www.bcit.ca/ices

Employment Standards Act

Employment Standards Branch

Employment Standards Act

1 800 663-3316
250 612-4100
www.labour.gov.bc.ca/esb

Employment Standards Act

overtime

40

18

76

5 30

12
32

32
1.5

Canada Pension Plan (CPP)

CPP

CPP
60

77

CPP
Employment Insurance (EI)
EI

Income tax

Taxable benefits

Union dues

Voluntary deductions

Canada Savings
Bonds

2011 5 1
8.75
2011111
9.502012 5 1
10.25

15

12
Employment Standards
Branch

B.C.
Federation of LabourBC

4%

6%

New Years Day,

Good Friday,

Victoria Day,

Canada Day,

B.C. DayBC ,

Labour Day,

Thanksgiving,

Remembrance Day ,

Christmas Day,

30
15

Employment Standards Branch

78

17
11

35
52
Employment Insurance

37

www.labour.gov.
bc.ca/esb

Employment Standards Branch

79

Employment Insurance

Employment Insurance (EI)

EI
EI

EI
EI
1 800 206-7218 Employment
Insurance
www.servicecanada.gc.ca

EI

B.C.
Employment and AssistanceBC

1 866 866-0800

1 800
663-7867 Service BCBC
www.servicebc.gov.bc.ca

WorkSafeBCBC

WorkSafeBC

WorkSafeBC

WorkSafeBC
1 888 WORKERS (1 888 967-5377)

WorkSafeBC1 888
WORKERS (1 888 967-5377)
www.worksafebc.com
WorkSafeBC170

B.C.
Human Rights CoalitionBC
B.C.
Human Rights TribunalBC

www.bchrt.bc.ca

Canadian Human Rights Commission

80

B.C. Human Rights Coalition

1202 510 West Hastings Street
Vancouver, B.C. V6B 1L8
: 604 689-8474
: 604 689-7511
BC : 1 877 689-8474
: www.bchrcoalition.org

Small Business BC

604 775-5525BC
1 800 667-2272

www.smallbusinessbc.ca

81

B.C. Human Rights Tribunal

:
1170 605 Robson Street
Vancouver, B.C. V6B 5J3
: 604 775-2000
BC
: 1 888 440-8844
: www.bchrt.bc.ca
Canadian Human Rights Commission
: 1 888 214-1090
B.C. Federation of Labour
200 5118 Joyce Street
Vancouver, B.C. V5R 4H1
: 604 430-1421
: www.bcfed.com

Dawson Creek
1201 103rd Avenue
Dawson Creek, B.C. V1G 4J2
: 250 784-2390
Kelowna
102 1690 Powick Road
Kelowna, B.C. V1X 7G5
: 250 861-7404
Langley
A207 20159 88 Avenue
Langley, B.C. V1M 0A4
: 604 513-4622
Nanaimo
2nd Floor, 6475 Metral Drive
Nanaimo, B.C. V9T 2L9
: 250 390-6186

Terrace
108 3220 Eby Street
Terrace, B.C. V8G 5K8
: 250 638-6525
Victoria
2nd Floor, 880 Douglas Street
Victoria, B.C. V8W 2B7
: 250 952-0469

2nd Floor, 880 Douglas Street

Victoria, B.C. V8W 2B7
: 250 387-3300

PO Box 9570 Stn Prov Govt

Victoria, B.C. V8W 9K1
: www.labour.gov.bc.ca/esb

Nelson
310 Ward Street
Nelson, B.C. V1L 5S4
: 250 354-6550
Prince George
102 1577 7th Avenue
Prince George, B.C. V2L 3P5
: 250 565-6120
Richmond
250 4600 Jacombs Road
Richmond, B.C. V6V 3B1
: 604 660-4946

82

legal system

Canadian Charter of Rights and Freedoms

83

19

Canadian
Human Rights Commission

BC

B.C. Human Rights CoalitionBC

B.C. Human
Rights TribunalBC

www.bchrt.bc.ca

www.ag.gov.bc.ca/human-rightsprotection

84

VictimLink BC1 800

563-0808

BC
BC
BC

BC

12
17

25,000

85

Royal Canadian
Mounted Police (RCMP)
RCMPRCMP

BC

9-1-19-1-1

9-1-1

www.ecomm911.ca

24

Office of the
Police Complaint Commissioner

250 356-7458BC
1 877 999-8707 www.
opcc.bc.ca

86


RCMP
Commission for Public Complaints Against
the RCMP (CPC) RCMP
CPC RCMP

1 800 665-6878 CPC

www.cpc-cpp.gc.ca

VictimLink BC1 800

563-0808

87

assault

12 17
Youth Criminal Justice Act

18

18

probation officers

BC
Family Justice Centres

counsellors

Enquiry BCBC
Family Justice Centre
250 387-6121
604 660-2421
BC
1 800 663-7867
BC
Legal Services Society
www.familylaw.lss.bc.ca

Lawyer Referral Service

25
Canadian Bar
Association
604
687-3221 BC

1 800 663-1919
Lawyers
Referral and Regulation

Legal aid

Legal Services Society of B.C.

Legal AidLegal Services Society

604 601-6000 BC
1 866 577-2525
Pro Bono Law BC

Pro Bono Law BC

604 893-8932 www.

probononet.bc.ca
Access Justice Pro Bono Society of
B.C.

604 8787400 BC 1 877

762-6664 www.
accessjustice.ca

88

UBC

604 822-5791
Dial-a-Law
Dial-a-Law

604
687-4680 BC
1 800 565-5297

Multilingual Legal Website

www.mosaicbc.com/multilingual-legalpublications

FarsiPersian

www.legalglossary.
ca
Justice Education Society of BC
BC
BC

Justice Education Society of BC

89

604 660-9870 BC
www.
justiceeducation.ca
Peoples Law School

Peoples Law School

BC www.
publiclegaled.bc.ca

Peoples Law School

604 331-5400
www.publiclegaled.bc.ca

B.C. Human Rights Coalition

1202 510 West Hastings Street
Vancouver, B.C. V6B 1L8
: 604 689-8474
: 604 689-7511
BC : 1 877 689-8474
: www.bchrcoalition.org
B.C. Human Rights Tribunal
:
1170 605 Robson Street
Vancouver, B.C. V6B 5J3
: 604 775-2000
BC : 1 888 440-8844
: www.bchrt.gov.bc.ca
Canadian Human Rights Commission
: 1 888 214-1090
: www.chrc-ccdp.ca

90

Government of Canada
Government of Canada
1 800 622-6232
www.canada.gc.ca

territory

Government of British Columbia

91


Enquiry BCBC

604 660-2421
250 387-6121 BC
1 800 663-7867

www.gov.
bc.ca
Service
BCBC

1 800
663-7867 Service BC
www.servicebc.gov.bc.ca
Service BC

28

250 952-2681

www.vs.gov.bc.ca

Municipalities & Regional Districts

92

1 888 242-2100 www.

cic.gc.ca/english/information/pr-card/index.
asp

CIC
CIC

BC 1 888 2422100

CIC www.cic.
gc.ca

PR

CareCard

CIC

CIC
93

18

CIC
1 888 242-2100
www.cic.gc.ca/english/immigrate/
sponsor/index.asp

CIC
1 888 2422100 www.cic.gc.ca

18

Citizenship
Case Processing Centre

www.cic.gc.ca CIC

www.cic.gc.ca/english/
citizenship/become-eligibility.asp
18 ()
()

94

Discover Canada: The Rights and

Responsibilities of Citizenship

www.cic.
gc.ca/english/citizenship/cit-test.asp

55

95

http://laws-lois.
justice.gc.ca/eng/charter/
Canadian
Charter of Rights and Freedoms

removal order

Citizenship and
Immigration Canada

CIC

Lawyers

96

Tourism B.C.

1 800 435-5622
97

www.hellobc.com
Tourism
Vancouver
604 683-2000 www.
tourismvancouver.com

Assembly of BC Arts CouncilsBC

1 888
315-2288 www.
assemblybcartscouncils.ca
Arts and
Cultural Organizations

Volunteer
Services
604 873-5877
Volunteer BCBC
www.volunteerbc.bc.ca

65 BC

55

Health and Seniors Information

Line1
800 465-4911
gold CareCard

ESL

www.senioryears.com/bc.html

(parks and recreation board)

(recreation commission)

Municipalities & Regional Districts

ParksRecreation Leisure

98

CD
DVD

www.bclibrary.ca/
home/bc-libraries

www.
bcethnicmedia.ca

ID
ID BC

Libraries
Municipalities & Regional
Districts Libraries
BC
www.bcpl.gov.bc.ca/public/contacts.
php
99

curling

Clubs

www.fishing.gov.bc.ca
Service BC Centre

1 888 773-8888
www.pc.gc.ca

Municipalities & Regional

Districts Parks

900

1 800 689-9025 www.

discovercamping.ca
1 877 7373783 www.pccamping.
ca

Camping Grounds and Recreational Vehicle

Parks

Government of British Columbia

EnvironmentMinistry of,
EnvironmentProvincial Parks Only
www.
env.gov.bc.ca/bcparks
100

BC

101

BC

Municipalities & Regional

Districts Garbage Recycling

2,000

BC Recycling Hotline
BC
604 732-9253 BC
1 800 667-4321
www.rcbc.bc.ca

utilities

102

CFL

5%10%

www.bchydro.com/guides_tips www.
livesmartbc.ca

103

www.bchydro.com/worksmart

garburator

19

104

20

www.waterbucket.ca

105

Energy Star

Energy Star

http://oee.nrcan.gc.ca/energystar

Natural Resources Canada

()
(Government of Canada)
()
: 1 800 387-2000
: www.oee.nrcan.gc.ca
www.ecoaction.gc.ca
LiveSmartBC (Government of B.C.)
(BC LiveSmartBC)
: www.livesmartbc.ca
www.env.gov.bc.ca/OurEnvironment
BC Hydro
: 604 224-9376
BC : 1 800 224-9376
: www.bchydro.com
FortisBC
: 1 866 436-7847
: www.fortisbc.com
BC Ministry of Environment
BC
: www.env.gov.bc.ca/cas
BC Sustainable EnergyAssociation
BC
: www.bcsea.org

106

BC

(Pacific Dogwood)

Aboriginal people

205%

First
NationsMtisInuit

60% BC
3259

Michif
Inuktitut

107

BC

BC
Nanaimo
TsawwassenSooke
Esquimalt
Canada
Canada Kanata
Huron-Iroquois

Simon Fraser

1857

BC
1867
New Brunswick
Nova Scotia
1871
36,000
BC

1880 1885

Canadian Pacific Railway

CPR CPR

1885 BC

2006
BC 410

George Vancouver1792

BC

108


Hope
Metro Vancouver
Fraser Valley
Lower Mainland

200

BC

Kelowna
Okanagan Lake

Prince George

BC
www.WelcomeBC.ca

BC Kamloops
PentictonVernon
NanaimoFort
St. John Cranbrook

BC

3/4

109

Service BCBC
1 800 663-7867
www.servicebc.gov.bc.ca

BC
www.bcstats.gov.bc.ca
www.
hellobc.com

(English as a second language)

E-S-L
B.C. British Columbia
BCEA British Columbia Employment and Assistance
BCSPCA BC Society for the Prevention of Cruelty to AnimalsBC
CPP Canada Pension Plan
CIC Citizenship and Immigration Canada
CPR Canadian Pacific Railway
EI Employment Insurance
ESL English as a Second Language
GAR Government Assisted Refugee
GIC Guaranteed Investment Certificate
GIS Guaranteed Income Supplement
HST Harmonized Sales TaxTax
ICBC Insurance Corporation of British Columbia
ID Identification
MSP Medical Services Plan
RCMP Royal Canadian Mounted Police
RESP Registered Educational Savings Plan
RRSP Registered Retirement Savings Plan
TV Television
WCB Workers Compensation Board/WorkSafeBC/BC
YMCA Young Mens Christian Association
YWCA Young Womens Christian Association
CANN
Community Airport Newcomers Network

ABESAP Adult Basic Education Student Assistance Program

CANN Community Airport Newcomers Network
ELSA English Language Services for Adults
ICES International Credential Evaluation Service
PIN Personal Identification Number
SAFER Shelter Aid for Elderly Renters
SIN Social Insurance Number

110

9-1-1 7, 43, 60, 70, 86

Aboriginal people 107

Abuse 58, 59, 60, 87
AirCare72
Airlines16
Ambulance 7, 43
Apartment 25, 26
Assault59

Banking35
Bank machines 36
Banks35
B.C. Benefits Family Bonus 62
BC HealthGuide 42
B.C. health insurance 40, 41, 45
B.C. Identification card (BC ID) 36
Bicycles 15, 69
Buses14
Business81

Canada Pension Plan (CPP) 77

Canadian citizenship 93, 94
CareCard 41, 43
Cars 16, 65
Cash 8, 36
Charter of Rights and Freedoms 83
Cheque 35, 36
Child care 62, 63, 64
Child care centre (day care) 63
Child safety seats 68
Child Tax Benefit 6, 38, 62

111

Citizenship and Immigration Canada (CIC) 41, 93

Climate 4, 101
Colleges 14, 50, 55
Community Airport Newcomers Network
(CANN)5
Community centres 98
Compassionate care leave 79
Condominium26
Court 85, 87, 89
Credentials76
Credit card 36
Credit unions 36
Crisis centres 58
Cultural activities 97

D
Debit card 36
Dentist44
Deportation96
Dietitian42
Discrimination 27, 75
Distributed (distance) learning 49, 52
Doctors 42, 43
Drivers licence 66
Driving schools 68
Duplex25

Education system 47
Elementary school 47
Emergencies 7, 43
Emergency shelters 58
Employment and income assistance (welfare) 57, 79
Employment Insurance (EI) 77, 79
Energy 102, 103, 106
English as a Second Language (ESL) 51
Environment101


Ethnic media 99
Eviction31
Eye exams and eyeglasses 45

Federal government 91
Ferries16
Food banks 58
Freedom of Information and Protection of Privacy
Act84
French programs 49

Garbage and recycling 29, 102

Gay, lesbian and transgendered people 62, 84
Geography108
Gold CareCard 14, 41, 98
Government91
Government-assisted refugees (GAR) 6
Graduated Licensing Program 67
Guaranteed Income Supplement (GIS) 39

HandyDART15
Harassment80
Hate crimes 87
HealthLink BC 41
Healthy Kids Program 44
Help (victims, young people and families) 58, 61,
62
History107
Holidays78
Homeschooling49
Hospital44
Housing 25 ,27
Human rights 83, 84

Immigrant settlement agencies 17

Income assistance 57, 79, 92
Income tax 77
Independent schools 49
Industry109
Institutes56
Insurance (car) 65
Insurance Corporation of British Columbia
(ICBC)65
Insurance (house) 30
Insurance (medical) 41
Internet 12, 29

Job 74, 75, 76

Kindergarten48

Landlord 27, 28, 30, 31, 32

Law 83, 87, 88
Lawyer88
Legal System 83
Libraries98
Loans 37, 71
Low-cost housing 26

Mail29
Maternity leave 79
Medical insurance 40, 41
Medical Services Plan (MSP) 40
Mental health centres 46
Metric and imperial measure 8
Minimum wage 77
Mobile home 26
Money36

112

Mortgage37
Multiculturalism92
Municipal government 92

Nurse42

Old Age Security Pension (OAS) 39

Optometrists46

Parental leave 79
Parks100
People with disabilities 14, 46
Permanent resident card 93
Personal safety 7
PharmaCare and Fair PharmaCare 45
Pharmacist42
Police 59, 69, 72, 85, 86
Post office 13
Post-secondary education 50
Premium assistance 41
Prescription drugs 45
Private specialized clinics 45
Private insurance 41
Private schools 50. See also Independent schools
Property taxes 38
Provincial government 91
Public health units 44

Rape 59, 87
Recycling 29, 102
Refugee claimants 5, 41
Registered Education Savings Plan (RESP) 50
Renting27

113

Seat belts 68
Secondary schools 47
Seniors programs and benefits 61
Seniors supplement 39
Service BC 57, 69, 71, 79, 92, 100, 109
Service Canada 73
Settlement Workers in Schools (SWIS) 48, 52
Settlers108
Shopping8
Social customs 9
Social Insurance Number (SIN) 73
Special needs 49
Sponsoring93
Sponsorship breakdown 57
Sports99
Subsidized housing 26

Taxable benefits 77
Taxes37
Taxis15
Telephone books 12
Telephones 10, 29
Tenancy agreement 28, 30, 32
Townhouse25
Traffic laws 68
Trains16
Transportation14
Trust companies 35

Union dues 77
Universities54
Utilities 28, 30, 32

Vacations78
Victims 58, 85
Voluntary deductions 77
Volunteering98

Walk-in clinics 43
Witness85
Working 74, 75, 76
WorkSafeBC80

114

68

B
() 58, 61, 62
()65
()30
41
GIS39
BC 57, 69, 71, 79, 92, 100, 109
BC 80
BC 36
41
42

26

68

38

ICBC65
91
99

C
14, 46
79
16
52
25
87
15
45
81
35

115

54
14, 50, 55
37, 71
93
57
108
10, 29
12
49
8
16
92

F
83, 87, 88
83
49
85, 87, 89
27, 28, 30, 31, 32
25, 27
37
49, 52
93
79
25

G
50
7
77


77
14
109
74, 75, 76
28, 30, 32
44
93, 94
41, 93
45
25, 26
100
8
8

H
16
12, 29
42
101
37
26
16
8

J
43
73
83
77
91
62
49
78
66
68
44
14

68
47
78
36
36
58
7
46
59, 69, 72, 85, 86
7, 43
77, 79
57, 79

L
29, 102
39
61
107
26
88

N
37
5, 41
102, 103, 106
6, 38, 62
58, 59, 60, 87

P
(AirCare) 72

27, 75
4, 101
16, 65
59, 87
59, 87

116

 96
31

R
83, 84
63

S
80
SIN 73
9
98
58
92
57, 79
58, 85
50
45
41
77

T
49
99
62, 84
98
62, 63, 64

W
58
97

X
8, 36
47
5
35
84
117

36
36
47
48, 52
56

Y
44
46
45
45
OAS 39
42
45
17
5
98
MSP 40
14, 41, 98
41, 43
40,41
42, 43
44
35
36
42
51
8
77
93
29
13
48
79
107

Z
108
85
91
GAR 6
() 43
35, 36
67
47
50
37
28
76
15, 69
77
28
27
77
47

118


BC 80
BC 57, 69, 71, 79, 92, 100, 109
BC 36

83, 84
68

7
77
14, 50, 55
54
109
77
74, 75, 76
47
98

107
38
91

ICBC65
99
16
35, 36
6, 38, 62
63
44
47
4, 101
12, 29

119

49, 52
45
93, 94
41, 93
44
28, 30, 32
14
100
8
25, 26
87
16
97

78
35
10, 29
12
47
45
92
93
15
48
83
73
91
77
37

39
61
62, 63, 64
108
67


62, 84
108
52
15, 69
77
81
58
92
14
68
79
68
57, 79

79
42
42, 43
41, 43
14, 41, 98
40, 41
MSP 40
44
29
13
28
41
45
50
99
77
16, 65
85
98
9
SIN 73
() 43
26

96
31
37

8, 36
101
57
93
29, 102
8
51
93
27, 75
98
8
8
42
41
36
77
58, 85
79
83, 87, 88
83
49
85, 87, 89
50
47
56
48, 52
27, 28, 30, 31, 32
25, 27
37
66
68

120


25
91
GAR 6
45
42
14, 46
58, 59, 60, 87
25
GIS 39
() 30
() 65
41
37, 71
36
36
35
84
59, 87
88
58
49
43
8
OAS39
26

() 58, 61, 62
107
58
7
49
27
28
36
37

121

44
16
50
76
49
62
5, 41
102, 103, 106
46

(AirCare) 72
47
42
7, 43
45
45
35
36
5
17
78

77
57, 79
77, 79
16
59, 87
80
26
5

46
59, 69, 72, 85, 86

1.

How did you find out about the B.C. Newcomers Guide?

FF Family
FF Friend
FF Internet
FF Immigrant settlement agency
FF Employer
FF Other (please specify)
_____________________________________________________
2.

What information in this guide did you find helpful? (for example,
education, health care, legal system)
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________

3.

What do you think we could do to improve this guide?

__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________

4.

Did you read the guide:

FF In print
FF On the Internet
FF Both
122

5.

If you read the guide both in print and on the Internet, which way was
more useful?
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________

6.

Do you have any suggestions for other information you would like to
see included?
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________

Thank you for your feedback!

Please send your questionnaire to:
Mail:
B.C. Newcomers Guide Feedback
800 - 360 West Georgia St.
Vancouver, B.C. V6B 6B2

123

Email: WelcomeBC@gov.bc.ca
Fax: 604 660-4092
Please include B.C. Newcomers Guide
Feedback in the subject line.