SAUDI ARABIAN QUALITY COUNCIL (Western Region) P.O.

Box 17610, Jeddah 21494, Saudi Arabia Tel : 644-7713 Fax : 644-1123 E-Mail : info@saqc-wr.org

Q U A L I T Y F O C U S
NEWSLETTER DATE : 01 APRIL, 2003 VOLUME 2 ISSUE 1 OF 2003

SAQC (WESTERN REGION) CREATES ITS FIRST EVER HEALTH CARE INTEREST GROUP
From the Desk of the Director
success stories. In the coming few days, we are targeting to start the Education Interest Another year of remarkable achievements by the Group which would work towards developSaudi Arabian Quality Council as it progresses in its ing / sharing ways through which quality can Mission to promote Quality in our Community. A be brought into our educational sector. We number of Technical Meetings have taken place dur- at SAQC would take this opportunity to ing the past couple of months. thank all our Corporate Members (Saudi An achievement which we are really proud of is the German Hospital Group, Annokhbah for Training & Development, and Saudi Geostarting of Interest Group as recommended by you logical Survey) for providing support to the and promised by us. During the first week of April, Society by renewing their corporate MemSAQC (WR) in coordination with Saudi German berships. I also would like to welcome Hospitals Group Organized a Special meeting to aboard Bassam Al-Mutabbakani EnterKick-Off the Health Care Interest Group. A part prises & Partners Company for Joining from this SAQC (WR) organized a special event to the Golden Membership of SAQC. We also promote the establishment of Saudi Entrepreneururge others whose memberships are due to ship Development Institute. Its an non-profit orrenew them as part of their commitment of ganization and an initiative by Bait Al-Batterjee and supporting the Society. technically supported by United Nations Industrial SAQC Director, Dr. Ayed Al-Amri Development Organization (UNIDO). We welcome the initiative and look forward to partnering their
What is Koality Kid December 2002 Technical Meeting Plant Tour at Saudi Geological Survey Documenting Improvements using a Q.C. Story Quality Web Watch Technical Meeting : Instituting innovation in Org. Information Corner Org. Climate Assess- 4 ment Care Management to Managed Care INSIDE THIS ISSUE:

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SAQC MISSION

TQMS ROLE IN GLOBALIZATION AND KNOWLEDGE-BASED COMMUNITY: A TQM CONGRESS IN DUBAI

On 18-19 March, 2003, Inter- knowledge with attendees. the rigours and requirement of a diginational Academy for Quality The Conference was first in tal economy, how sustainable com(IAQ) together with e-TQM its kind in many ways. It pro- petitiveness can be established, key College organized a congress vided its attendees latest con- fundamentals of creating an extended on TQMs Role in Globaliza- cepts and principles of TQM value chain, process orientation and tion and Knowledge-Based in the Knowledge Based customer focus. The organizers of Community in Dubai. The Economy, attendees were the event offered an exclusive disevent was a huge success with able to learn how soft and count of 40% to all our SAQC Mema lot of TQM gurus taking part hard factors within an organi- bers. SAQC appreciates all those in the event and sharing their zation can be adopted to suit who attended this congress.

The Saudi Arabian Quality Council Coun cil (SAQC) in the Western Region advances individual and organizational performance excellence by providing opportunities for learning, quality improvement and knowledge exchange

WR) Corporate Members of Saudi Arabian Quality Council (WR)

Measuring & Developing Quality of the Managers :

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A Savola Group Experience by Dr. Mohammed Mustafa Mahmoud

SAQC DECEMBER 2003 TECHNICAL MEETING WITH DR. MUSTAFA M. MAHMOUD

The last Technical Meeting Savola group of compaduring 2002 was held in nies such as Balanced Saudi German Hospital Scorecard, Management Auditorium. The meeting By Objectives and other was attended by 80 plus competency based carrier attendees who actively par- development ticipated in the Technical which ensures programs clarity, Dr.

Meeting. Dr. Mohammed objectivity and consisMustafa Mahmoud gave a tency in Business. presentation which was Mohamed Mahmoud Dr. Mohamed Mustafa Mahmoud sitting with the attendees prior to giving the Presentation on Measuring & Developing Quality of the Managers : Sharing with SAQC Members Savola experiences

rated excellent. Dr. Mo- also shared with us the hammed shared his experi- implementation of Savola ences in implementing dif- Management Knowledge ferent initiatives in Framework.

WHAT IS KOALAT Y KID ?

Koalaty Kid is a customized systematic approach to continuous improvement, it emphasizes a positive school environment. Koalaty Kid embraces both the spirit and the substance of total quality and it is a student-centered approach where students: sustain enthusiasm for learning, behave responsibly, feel proud of their achievements, strive to meet high standards ASQ Koalaty Kid realizes the above through two means: ASQ Koalaty Kid training ASQ Koalaty Kid alliance History : Carder Elementary - The First Koalaty Kid School Fred the Koala has watched over Frederick C. Carder Elementary School in Corning, New York, for many years. He appears throughout the school on bulletin boards, at assemblies, in the cafeteria, and in the classrooms. In the 1980s, several teachers and the principal at Carder identified factors they successs all areas where they felt their students needed improvement They believed that reading was the key to all other learning, and observed that students did not read much beyond what was required in the classroom. They found that all too often, students were handing in homework with numerous errors. When asked to correct them, students could do so easily they knew how to do it, but simply didn't habitually do it right the first time. They observed that the most successful students were those who felt confident of their abilities and comfortable with themselves. Having identified these critical issues, they developed a plan to bring about change throughout the whole school. Reading became a primary focus. Students were invited to read books of their own choosing. Reading at home was encouraged with a system of contracts. Students demonstrated that they understood what they read through book reports, and each book was recorded. Students who met their contracts were recognized at assemblies, and incentives helped to encourage the habit. The teachers communicated the standard of work they expected in homework best work first time. When students handed in papers, they were asked to assess in their own minds, "Is this your best work?" Excellent papers were displayed on bulletin boards, and students were recognized for "Koalaty work." Teachers established school-wide expectations for behavior, and made a point of "catching" students being good. This combination of efforts became known as "Koalaty Kid," and students eagerly strove to become "Koalaty Kids" to read more, do their best work the first time, and treat others with courtesy and respect. FOR MORE INFORMATION PLEASE VISIT : www.koalatykid.org or send us an email to send you the full article. Contributed by Engr. Salem Baabdullah

WR) Corporate Members Of Saudi Arabian Quality Council (WR)

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Saudi Survey SAQC Visits Saudi Geological Survey

achieve organizations Mission. SGS applies advanced applications for continuous improvement such as Value Engineering, Balanced Scorecard and ISO 17025 for Labs. During April, SGS went through a Surveillance Audit by URS, the Certification body and passed the Audit to get the new ISO 9000:2000 Certificate.. SAQC Wishes S G S A L L THE BEST AND APPRECIATE THEIR SUPPORT TO The Saudi Arabian Quality Council (Western Region).

PLANT TOUR CARRIED OUT AT SAUDI GEOLOGICAL SURVEY

The last SAQC Educational Plant Tour was carried out at Saudi Geological Survey (SGS) during April 2003. The Plant Tour was lead by SAQC Director, Dr. Ayed T. Al-Amri along with SAQC Officers Mr. Salem Baabdullah, Abdullah Turkistani and attended by 10 SAQC Members. The TQM Manager Mr. Ahmed Al-Attas who is also one of the officers in SAQC Board, gave a presentation on TQM Implementation in SGS which followed the Plant Tour. Different Departments were visited as a part of providing the awareness on the functions and processes deployed to

Documenting Improvements Using a Q.C. Story

What is a Q.C. Story ? A Q.C. story is a document that is used to explain work done during an improvement effort. This standard format makes it easy to understand the details of an improvement project. The Q.C. Story is intended to be written during a project to help the effort remain on track, making regular progress. The Q.C. Story consists of the following eight elements : The ISSUE section explains the Issue Statement for the project. WHY SELECTED explains why this issue was selected, how it was selected, and how the issue relates to customer satisfaction. INITIAL STATUS explains what was initially known about the issue when we first started to work to improve it . ANALYSIS OF CAUSES explains what causes have been identified and how we performed the analysis to find the causes. PLANS quantifies the improvement objective, delineates possible solutions and how each was evaluated, and explains the selected solution(s) and plans for implementation. RESULTS compares the actual results achieved with the target in the objective statement. STANDARDIZATION explains what was done to hold the gains achieved through the improvements to the process. And FUTURE PLANS explains what was possible issues could be worked on next and which of those issues has been selected for the next improvement effort. A detailed description of each of the eight elements of the Q.C. Story is provided. Also there is a checklist of questions you can use to help you write an excellent Q.C. Story

SAQC (WESTERN REGION) OFFICERS MET TO REVIEW THE YEAR 2002 ACHIEVEMENTS & PLAN FOR THE YEAR 2003
S AQ C Board of Officers met for their Annual Review of SAQC Activities for the year 2002 and preparation for the year 2003 - 2004 in Jeddah Hilton Hotel. The Officers charted out a tentative plan for the programs / initiatives which will be implemented during this year. The Mission & objectives of SAQC were also reviewed in the meeting.

SAQC (WR) Board of Officers pose for a group photograph Contributed By : Abdullah Turkistani after the SAQC Annual Review Meeting in Jeddah Hilton

SAUDI ENTREPRENEURSHIP DEVELOPMENT INSTITUTE ESTABLISHED IN JEDDAH

SAQC during February, 2003 organized a special event in cooperation with Saudi German Hospitals Group. The event was introduction of the newly established Saudi Entrepreneurship Development Institute, an initiative by Bait Batterjee. The institute is a non-profit organization working independently and technically supported by United Nations Industrial Development Organization (UNIDO). The event was attended by more than 65 SAQC Members. The title of the presentation was Developing a new generation of Saudi Entrepreneurs : A challenge to quality of life in Saudi Arabians through Entrepreneurship Development. The speakers for the events were Prof. V.B.Nanda Gopal & Ustaz Ameer Hassan. The speakers started with defining who is an Entrepreneur and went about the process with which one becomes a successful Entrepreneur. Different examples of Entrepreneurship were cited and path to becoming a successful Entrepreneur were discussed.
QUALITY WEB WATCH

Good websites : www.adamssixsigma.com www.all-sixwww.all-six-sigma.com www.ge.com/sixsigma www.isssp.org www.sixsigmaexchange.com www.internalwww.internal-auditor.com www.isixsigma.com www.thequalityportal.com

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We are Online Www.saqc-wr.org

IIR Dubai presents Michael Porter on Global Competitive Strategy on 7th May 2003 in Dubai. For Strategy Global more information please see this link : http://www.iirgulf.com/porter/ Balanced Scorecard & Performance Indicators : Seminar in Riyadh 17-21 May 2003. Please this link for more information : http://iirgulf.com/bscaudi/

SAUDI ARABIAN QUALITY COUNCIL (WR) P.O. Box 17610 Jeddah 21494 Kingdom of Saudi Arabia Phone: 966 2 644-7713 Phone: 644875Ali) Mobile : 05 875-2915 (Mansoor Ali) Fax: Fax: 644Ext. 966 2 644-2672 Ext. 111 info@saqcEmail: info@saqc-wr.org

Instituting Innovation in Organizations : The Kemya Experience

2nd Week of March 2003, SAQC had its Technical Meeting on Innovation. This time, we were honored to share the experiences of Kemya in implementing initiatives which create Innovation in organizations . The subject was interesting and the presentation great. 55 of our Members attended the event. We had 2 speakers for this event, Mr. Omar S. Al-Humaidi and Mohammed S. Bajaba. Both are involved in implementation of these initiatives in Kemya. This was the first of our Technical Meetings which was delivered in the Arabic Language as requested by many members.

www.saqcwww.saqc-wr.org

O RGANIZATIONAL CLIMATE ASSESSMENT: FIRST S TEP TOWARDS ACHIEVING CULTURE CHANGE: M OHAMMED AL- NAJJAR
The Technical Meeting in January took place in Saudi German Hospital Auditorium. The subject was an important one and the speaker with clear command on the subject. Dr. Mohammed Najjar was the speaker for the event. Attendees of the meeting learned on the what it takes to implement culture change in any organization. Dr. Najjar shared with attendees some of the analysis which was an outcome of the Assessment carried out in Amiantit Group of Companies. Briefly the following topics were discussed during the presentation as a driver for change :External Environment, Organic Growth, Growth through Mergers / Acquisitions and what might need to be changed in organization to meet those drivers. Dr. Mohammed Mustafa Najjar answering one of the attendees during the Question and Answer session FROM CARE MANAGEMENT TO MANAGED CARE : HEALTH CARE HEALTH INTEREST GROUP IN SAQC As promised to our valuable SAQC Members, we are pleased to inform you of the creation of the First Health Care Interest Group in SAQC which started with its first meeting in Saudi German Hospital Group. The meeting was lead by Prof Samir Mossa of SGHG. To start with we have 6 members who will be dedicated on working as a team in this interest group. Should you need any further information on how you can participate in this group, please email :alshehri123@hotmail.com

Dr. Samir Mossa receiving the Plaque of Appreciation from the Director SAQC, AlDr. Ayed T. Al-Amri for his presentation to Health Care Interest Group

SAQC (Western Region) would like to welcome aboard all the new Members, both Corporate and Individuals. We appreciate your support and commitment to the Society. A reminder also to all members whose membership has already expired, please do renew your membership to continue receiving the benefits of the membership. By renewing your membership, you will enable us to do more for you. AlThanks for your support, Membership Director Bandar Al-Qahtani