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Q UA L I T Y F O C U S
NEWSLETTER DATE : 01 OCTOBER, 2004 VOLUME 6 ISSUE 2 OF 2004
1ST GCC SYMPOSIUM ON QUALITY APPLICATION IN THE GOVERNMENTAL SECTOR - 22-23, JUNE 2004 22From the Desk of the Director
The first GCC Symposium on Quality application in the Governmental Sector was conducted during 22-23 June, 2004 with a resolution to further strengthen and increase awareness of quality applications in the governmental sector. The meeting was organized under the patronage of Makkah Governer HRH Prince Abdul Majed Bin Abdul Aziz. SAQC (WR) in association with Saudi Geological Survey (SGS) organized the two day symposium. When the SAQC was established almost seven years ago in Jeddah, just seven people attended the first seminar which was a pointer to its awareness in Saudi Arabia. Today SAQC can proudly boast of having more than 400 Individual members and almost a dozen CoINSIDE THIS ISSUE:
1st GCC Symposium on QualityHighlights Patient Rights Investing in Excellence SAQC Programs Plan for 2004-2005 Quality Web Watch
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SAQC MISSION
Governer of Makkah Al-Mukarramah HRH Prince Abdul Majed Bin Abdul Aziz in the opening ceremony of the symposium along with SAQC (WR) Director, Dr. Ayed T. Al-Amri
rporate members. The highlight of the seminar was the announcement of the Makkah AlMukarramah Quality Award by the the Governer of Makkah Al-Mukarramah HRH Prince Abdul Majed Bin Abdul Aziz. During the first two years, the implementation program focuses on the government sector which is recognized needing encouragement and improvement. Details of the award will be announced later and SAQC will provide the technical know-how and assist in conducting assessments. This is the third award for quality in the Kingdom. More than 400 professionals from every walk of life attended this comprehensive learning event. We look forward to creating more success stories.
The Saudi Arabian Quality Council (SAQC) in the Western Region advances individual and organizational performance excellence by providing opportunities for learning, quality improvement and knowledge exchange
What people Thought about the symposium and the subject of Quality Implementation in the Governmental Sector ? Quality is inherent in Islamic teachings, which urge us to do our best, said Kawther Faden, education supervisor at Makkah Supervision Office. It will encourage good performance...
Osama I. Shaikh, Asst. Manager HR Development, Saudia Catering says : The award was good encouragement for the sector to raise standards to a level with the highest standard companies in the private sector in the Middle East, a significant move with KSAs entry to the WTO...
Governer of Makkah HRH Prince Abdul Majed Bin Abdul Aziz is well received by SGSs President Dr. Mohammed Tawfiq and SAQC Director Dr. Ayed Al Amri
More than 400 attendees from different walks of life attended the 2 days event which was held in Jeddah Hilton Hotel 22-23, June 2004
SAQC Director, Dr. Ayed Al-Amri receiving an appreciation plaque from HRH Prince Abdul Majed Bin Abdul Aziz on behalf of the Saudi Arabian Quality Council
Governer of Makkah HRH Prince Abdul Majed Bin Abdul Aziz Awarding Al-Noor Hospital Management for the Quality Initiatives in the Healthcare Sector
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Program / Activity Officers Meeting # 1 Technical Meeting # 1 (Prof. Mohamed Zairi) Technical Meeting # 2 (Masood Said) Health Care Interest Group Meeting (Dr. Baksh Hosp.) Gemba Kaizen (in SAS Raddision) by Itqan & Value Plant Tour # 1 (United Sugar Company) Officers Meeting # 2 (Ramadan Sahoor Meeting) Abha Event (29 December) Plant Tour # 2 (Abha) (Al-Watan Newspaper) Officers Meeting # 3 Second HealthCare Interest Group Event Technical Meeting # 3 (United Sugar Company) Yanbu Event Plant Tour # 3 (Yanbu) Health Care Interest Group Annual Event (Abha) Technical Meeting # 4 Medina Event Plant Tour # 4 (Medina) Officers Meeting # 4 2nd Gulf Quality Conference (Dubai) Plant Tour # 5 (Dubai) SAQC Annual Open Forum Technical Meeting # 5 Officers Meeting # 5
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2005
Jul Aug
Sep Oct Nov Dec Jan Feb Mar Apr May Jun
Good websites : www.bluepointleadership.com www.mckinseyquarterly.com www.etqm.net www.dqg.org www.juran.com www,kaizen-institute.com www.quality.nist.gov www.massquality.org www.michiganquality.org
We are Online
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The ASTD TechKnowledge 2005 Conference & Exposition will be held in Las Vegas, Nevada from Jan 30-Feb 01, 2005. David Allen of The David Allen Company will be the Opening keynote Speaker and Marcela Perez de Alonso will be the Closing Keynote speaker.
Www.saqc-wr.org
SAUDI ARABIAN QUALITY COUNCIL (WR) P.O. Box 17610 Jeddah 21494 Kingdom of Saudi Arabia Phone: 966 2 644-7713 Mobile : 05 0875-2915 (Mansoor Ali) Fax: Email: 966 2 644-1123 saqc_wr@yahoo.com
For more information, please follow the link below : http://www.astd. org/astd/Conferen ces/tk05/tk05_ho me.htm
www.saqc-wr.org
The current issue deals with understanding Key Performance Indicators (KPIs), developing them and cascading KPIs and goals down an organization. The issue also considers how and why goal setting works, setting achievable corporate goals, cascading goals in the organization and ensuring effective implementation of goals. KPIs
Are an integral part of the benchmarking process. Help business people identify their SWOT. Are a favorite tool for evaluating the health and potential of companies. Pinpoint strategic areas of opportunity. TEC speaker Angelo Kinicki coined the term "cascading goals". It describes the process of adopting goals at different levels in a co. Goal cascading helps create a horizontal alignment in companies.
KPIS and Dashboards: Are they enablers or impositions and do we risk losing the power of intuition?
There is a lot of talk at the moment about the real value of Dashboard and KPIs. Many organizations complain about the waste that is generated through reports and compiled documents produced every month for reporting purposes. Most senior managers would argue that reporting documents enable them to make decisions, argue their case, allocate resources and most importantly give them confidence on the quality of the actions that they undertake. If this was the case therefore, why is it that we hear regular complaints on the quality of information received, the triviality of some of the measurement that takes place, the impracticality of some of the automated dashboards and measurement systems? We can all agree that 'what gets measured gets improved' and without measurement there is no action and therefore the customer is going to be let down ultimately. We must also agree that 'the right planning will lead to the right execution', a classic Japanese phrase that emphasizes the importance of design, attention and detail in putting together systems and processes that can drive the required improvement activity and that can support the delivery of organizational goals and objectives. Planning means that the design of KPIs and dashboards is a detailed and complex process that cannot be rushed, bought off the shelf and imposed on rigid cultures and structures. This issue of equality Digest deals with various aspects associated with KPIs and Dashboards and a comprehensive process on the planning and execution aspects and on how to ensure that the right measurement will deliver optimal improvement is well elaborated on. Some of the lessons that can be useful to bear in mind when designing KPIs and Dashboards include the following: 1. 2. Strategy drives improvement and not KPIs - Any organization must first and foremost define its strategy, key goals and objectives. It must then determine the high level KPIs and these must be linked to the critical processes; The KPIs measure the critical ingredients of organizational success (high leverage points) - Each KPI must have a target which measures and tracks its achievement. KPIs must be linked to the strategic goals and key objectives. KPIs are linked to processes that deliver them. A whole hierarchy of critical processes and the KPIs linked to them must be produced; The deployment of KPIs and measurement activity - This is to link the high level core activities with smaller ones and individual tasks. Measurement needs to be based on a Balanced Scorecard perspective; Monitoring, Reporting and Reviewing - This activity will ensure that measurement will be binding and that real improvement will be taking place at all levels. Further more, reporting will ensure that KPIs are recalibrated all the time and strategic objectives and key goals can remain on track.
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