TOURISM

Tourism is travel for recreational, leisure or business purposes. The World Tourism Organization defines tourists as people "traveling to and staying in places outside their usual environment for not more than one consecutive year for leisure, business and other purposes". Tourism has become a popular global leisure activity. In 2010, there were over 940 million international tourist arrivals, with a growth of 6.6% as compared to 2009. International tourism receipts grew to US$919 billion (euro 693 billion) in 2010, corresponding to an increase in real terms of 4.7%. As a result of the late-2000s recession, international travel demand suffered a strong slowdown beginning in June 2008, with growth in international tourism arrivals worldwide falling to 2% during the boreal summer months.[3] This negative trend intensified during 2009, exacerbated in some countries due to the outbreak of the H1N1 influenza virus, resulting in a worldwide decline of 4% in 2009 to 880 million international tourists arrivals, and an estimated 6% decline in international tourism receipts. Tourism is important and in some cases vital for many countries, such as France, Egypt, Greece, Lebanon, Israel, United States, United Kingdom, Spain, Italy,and Thailand, and many island nations, such as The Bahamas, Fiji, Maldives, Philippines and the Seychelles: it brings in large amounts of income in payment for goods and services and creates opportunities for employment in the service industries associated with tourism. These service industries include transportation services, such as airlines, cruise ships and taxicabs; hospitality services, such as accommodations, including hotels and resorts; and entertainment venues, such as amusement parks, casinos, shopping malls, music venues and theatres.

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Definition In Tourism
Tourist - Is a temporary visitor staying for a period of at least 24hours in the
country visited and the purpose of whose journey can be classified under one of the following heads: Leisure (recreation, holiday, health, study, religion and sport). Business, family, mission, meeting.

As per the WTOs definition following persons are to be regarded as tourists: Persons travelling for pleasure, for domestic reasons, for health etc. Persons travelling for meetings or in representative capacity of any kind (scientific, administrative, religious etc.) Persons travelling for business purposes. Persons arriving in the course of sea cruises, even when they stay for less than 24 hours (in respect of this category of persons the condition of usual place of residence is waived off. However persons belonging to the following categories are not considered as tourists: Persons arriving with or without a contract to take up an occupation or engage in any business activity in that country. Residents in a frontier zone and persons domiciled in one country and working in an adjoining country. Students and young persons ~2~ in boarding establishments of schools/colleges.

 Travelers passing through a country without stopping, even ifthe journey takes more than 24 hours.

Excursionist - Is a temporary visitor staying for a period of less than 24hours

in the country visited.

Visitor-

The WTO in a conference held in 1963 introduced the term Visitor. A Visitor is defined as Any person visiting a country other than that in which he has his usual place of residence for any reason other than being interested in an occupation remunerated from within the country visited.

Domestic Visitor- A person who travels within the country he is residing in,
outside the place of his usual environment for a period not exceeding 12 months.

International Visitor - A person who travels to a country other than the one
in which he has his usual residence for a period not exceeding 12 months.

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TYPES OF TOURISM

For the past few decades many forms of tourism are becoming more popular, particularly:

ADVENTURE TOURISM
Adventure travel is a type of tourism, involving exploration or travel to remote, exotic and possibly hostile areas. Adventure tourism is rapidly growing in popularity, as tourists seek different kinds of vacations. According to the U.S. based Adventure Travel Trade Association, adventure travel may be any tourist activity, including two of the following three components: a physical activity, a cultural exchange or interaction and engagement with nature.

CULTURAL TOURISM
Cultural tourism (or culture tourism) is the subset of tourism concerned with a country or region's culture, specifically the lifestyle of the people in those geographical areas, the history of those peoples, their art, architecture, religion(s), and other elements that helped shape their way of life. Cultural tourism includes tourism in urban areas, particularly historic or large cities and their cultural facilities such as museums and theatres. It can also include tourism in rural areas showcasing the traditions of indigenous cultural communities (i.e. festivals, rituals), and their values and lifestyle. It is generally agreed that cultural tourists spend substantially more than standard tourists do. This form of tourism is also becoming generally more popular throughout the world, and a recent OECD report has highlighted the role that cultural tourism can play in regional development in different world regions.

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EDUCATIONAL TOURISM
Educational tourism developed, because of the growing popularity of teaching and learning of knowledge and the enhancing of technical competency outside of the classroom environment. In educational tourism, the main focus of the tour or leisure activity includes visiting another country to learn about the culture, such as in Student Exchange Programs and Study Tours, or to work and apply skills learned inside the classroom in a different environment, such as in the International Practicum Training Program.

Sustainable Tourism
"Sustainable tourism is envisaged as leading to management of all resources in such a way that economic, social and aesthetic needs can be fulfilled while maintaining cultural integrity, essential ecological processes, biological diversity and life support systems."

MEDICAL TOURISM
When there is a significant price difference between countries for a given medical procedure, particularly in Southeast Asia, India, Eastern Europe and where there are different regulatory regimes, in relation to particular medical procedures (e.g. dentistry), traveling to take advantage of the price or regulatory differences is often referred to as "medical tourism".

SPORT TOURISM
Since the late 1980s, sports tourism has become increasingly popular. Events such as rugby, Olympics, Commonwealth games, Asian Games and football World Cups have enabled specialist travel companies to gain official ticket allocation and then sell them in packages that include flights, hotels and excursions.

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ECOTOURISM
Ecotourism, also known as ecological tourism, is responsible travel to fragile, pristine, and usually protected areas that strives to be low impact and (often) small scale. It helps educate the traveler; provides funds for conservation; directly benefits the economic development and political empowerment of local communities; and fosters respect for different cultures and for human rights.

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World Tourism Organization

The World Tourism Organization (UNWTO), based in Madrid, Spain, is a United Nations agency dealing with questions relating to tourism. It compiles the World Tourism rankings.The World Tourism Organization is a significant global body, concerned with the collection and collation of statistical information on international tourism. This organization represents public sector tourism bodies, from most countries in the world and the publication of its data makes possible comparisons of the flow and growth of tourism on a global scale. It is a member of the United Nations Development Group. The official languages of UNWTO are Arabic, English, French, Russian, and Spanish.

Members
As of 2010, its membership included 154 member states, seven associate members (Flemish Community, Puerto Rico, Aruba, Hong Kong, Macau, Madeira, Netherlands Antilles), two observers (Holy See, Palestine). 15 of these members have withdrawn from the organization for different periods in the past: Australia, Bahamas, Bahrain, Canada, Costa Rica, El Salvador, Honduras, Kuwait, Malaysia, Nicaragua, Panama, Philippines, Qatar, Thailand and Puerto Rico. Non-members are: Suriname, Guyana, United States, Belize, Trinidad and Tobago, Dominica, Grenada, Barbados, Antigua and Barbuda, Saint Lucia, Saint Kitts and Nevis, Saint Vincent and the Grenadines, Liberia, Somalia, Comoros, Ireland, Iceland, United Kingdom, Denmark, Sweden, Finland, Belgium, Luxembourg, Liechtenstein, Estonia, United Arab Emirates, Myanmar, Singapore, New Zealand, Palau, Micronesia, Marshall Islands, Cook Islands, Tuvalu, Nauru, Niue, Kiribati, Solomon Islands, Samoa, Tonga and the rest of states with limited recognition. Additionally there are some 350 affiliate members, representing the private sector, educational institutions, tourism associations and local tourism authorities. The frequent confusion between the two WTOs World Tourism Organization and the ~7~

Geneva-based World Trade Organization officially ended on 1 December 2005, when the General Assembly approved to add the letters UN (for United Nations) to the start of abbreviation of the leading international tourism body in English and in Russian. UNWTO abbreviation remains OMT in French and Spanish. UNWTO General Assembly concluded its work at its 16th session in Dakar, Senegal, on 2 December 2005.

Secretaries-General of UNWTO
19751985 Robert Lonati (France) 19861989 Willibald Pahr (Austria) 19901996 Antonio Enriquez Savignac (Mexico) 19982009 Francesco Frangialli (France) 2010present Taleb Rifai (Jordan)

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Tourism Industry in India

Tourism in India is the largest service industry, with a contribution of 6.23% to the national GDP and 8.78% of the total employment in India. India witnesses more than 17.9 million annual foreign tourist arrivals and 740 million domestic tourism visits. The tourism industry in India generated about 100 US$ billion in 2008 and that is expected to increase to US$275.5 billion by 2018 at a 9.4% annual growth rate.[1] In the year 2010, 17.9 million foreign tourists visited India. Majority of foreign tourists come from USA and UK. Maharashtra, Tamil Nadu, Delhi, Uttar Pradesh and Rajasthan are the top 5 states to receive inbound tourists. [2] Domestic tourism in the same year was massive at 740 million. Andhra Pradesh, Uttar Pradesh, Tamil Nadu and Maharashtra received the big share of these visitors.[3][4] Ministry of Tourism is the nodal agency to formulate national policies and programmes for the development and promotion of tourism. In the process, the Ministry consults and collaborates with other stakeholders in the sector including various Central Ministries/agencies, the State Governments/ union Territories and the representatives of the private sector. Concerted efforts are being made to promote new forms of tourism such as rural, cruise, medical and eco-tourism. [5] The Ministry of Tourism is the nodal agency for the development and promotion of tourism in India and maintains the Incredible India campaign. According to World Travel and Tourism Council, India will be a tourism hotspot from 20092018,[6] having the highest 10-year growth potential. [7] The Travel & Tourism Competitiveness Report 2007 ranked tourism in India 6th in terms of price competitiveness and 39th in terms of safety and security. [8] Despite short- and medium-term setbacks, such as shortage of hotel rooms, [9] tourism revenues are expected to surge by 42% from 2007 to 2017.[10] India's 5,000 years of history, its length, breadth and the variety of geographic features make its tourism basket large and varied. It presents heritage and cultural tourism along with medical, business and sports tourism. India has a growing medical tourism sector. The 2010 Commonwealth Games in Delhi were expected to significantly boost tourism in India.

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History of the Indian Tourism

Tourism industry in India is on a great boom at the moment India has become a major global tourist destination and Indian tourism industry is exploiting this potential to the hilt. Travel and tourism industry is the second highest foreign exchange earner for India, and the government has given travel & tourism organizations export house status.

The Indian tourism industry can be attributed to several factors.

Firstly, the tremendous growth of Indian economy has resulted in more disposable income in the hands of middle class, thereby prompting increasingly large number of people to spend money on vacations abroad or at home.

Secondly, India is a booming IT hub and more and more people are coming to India on business trips.

Thirdly, aggressive advertising campaign "Incredible India" by Tourism Ministry has played a major role in changing the image of India from that of the land of snake charmers to a hot and happening place and has sparked renewed interest among foreign travelers.

Travel & tourism industry's contribution to Indian industry is immense. Tourism is one of the main foreign exchange earners and contributes to the economy indirectly through its linkages with other sectors like horticulture, agriculture, poultry, handicrafts and construction. Tourism industry also provides employment to millions of people in India both directly and indirectly through its ~ 10 ~

linkage with other sectors of the economy. According to an estimate total direct employment in the tourism sector is around 20 million. Travel & tourism industry in India is marked by considerable government presence. Each state has a tourism corporation, which runs a chain of hotels/ guest houses and operates package tours, while the central government runs the India Tourism Development Corporation.

The policy is built around the 7-S Mantra

Swaagat (welcome) Soochanaa (information) Suvidhaa (facilitation) Surakshaa (security) Sahyog (cooperation) Sanrachnaa (infrastructure) Safaai (cleanliness)

Some of the salient features of the Tourism Policy are: The policy proposes the inclusion of tourism in the concurrent list of the Constitution to enable both the central and state governments to participate in the development of the sector. No approval required for foreign equity of up to 51 per cent in tourism projects. NRI investment up to 100% allowed.

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 Automatic approval for Technology agreements in the hotel industry, subject to the fulfillment of certain specified parameters. Concession rates on customs duty of 25% for goods that are required for initial setting up, or for substantial expansion of hotels. 50% of profits derived by hotels, travel agents and tour operators in foreign exchange are exempt from income tax. The remaining profits are also exempt if reinvested in a tourism related project.

Famous Pilgrimage & places in India

Ajmer Pushkar Haridwar Amarnath Badrinath Gangotri Kedarnath Yamunotri Chardham Yatra Rishikesh Manikaran Paonta Sahib Rewalsar Omkareshwar Ajmer Sharief Rameswaram Mathura Vrindavan Puri Guruvayur Shirdi Saibaba Amarnath Cave Vaishno Devi Jagannath Temple Konark Sun Temple ~ 12 ~

 Tirupati Temple

Pilgrimage Places
Himachal Pradesh Rajasthan Uttranchal Kerala Maharashtra Tamil Nadu Jammu And Kashmir Madhya Pradesh Madhya Pradesh Karnataka Andhra Pradesh Temples Mosques

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Stats 10th Five year Plan

Foreign Tourist Arrivals In India, 1996 - 2006

Foreign Tourist Arrivals In India, 1996 - 2006

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Top 10 Source Countries for Foreign Tourist Arrivals to India in 2006.

Source : secondary data

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Percentage Share of Top 10 Source Countries for Foreign Tourist Arrivals to India in 2006.

Source : secondary data

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Stats 11th Five year Plan

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TRAVEL AGENCY :-

A travel agency is a retail business that sells travel related products and services to customers on behalf of suppliers such as airlines, car rentals, cruise lines, hotels, railways, sightseeing tours and package holidays that combine several products. In addition to dealing with ordinary tourists most travel agencies have a separate department devoted to making travel arrangements for business travelers and some travel agencies specialize in commercial and business travel only. There are also travel agencies that serve as general sales agents for foreign travel companies, allowing them to have offices in countries other than where their headquarters are located.

Inbound and Outbound: When a company focuses primarily on serving travelers coming from other destinations, we refer to them as inbound operators. They generally offer services for clients coming from other countries or regions. Examples of these include Adria Tours and General Tourist. When a company focuses on serving travelers in their domestic or regional market seeking to travel to foreign destinations, we refer to them as outbound operators. Examples of these would include the large number of agencies advertising package tours to other countries. The inbound operator seeks to understand foreign markets and develop products and services that will attract customers from overseas to their destination, and will focus on researching the travel motivations and preferences of target markets outside their owncountry. The outbound operator continually monitors demand for travel services within its own market, and will focus on identifying travel opportunities and creating products and services for these travelers going to other countries. Some companies may serve a local market, and they can attract both domestic and international travelers. A good example of this would be a ski resort. These are generally

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referred to as local operators without any distinction being made as to inbound or outbound.

TOUR OPERATOR: A tour operator is a person who provides information, plans and coordinates travel with various agencies to create a package or service. Simultaneously he also ensures smooth operation of the tour. He may or may not have any product/service of his own but he works as an intermediary to tailor a package to meet the needs of a traveler. In other words, we can say that a tour operator work as a consultant or coordinator of the tour. Thus, the role of tour operators is seem as a light assembling operation, although called as producers of new tourist product rather than wholesalers of existing products. They make bulk purchase of travel products as such we may describe them as middlemen of tourist/products.

Inbound Tour Operators: Inbound tour operators create and market travel products and services to customers mainly in long haul markets. Customers in countries far away generally do not have in depth knowledge of a destination or the service providers in that destination, may not speak the language, and may not feel comfortable making their own arrangements. Inbound tour operators serve these customers by taking the guess work out of planning a holiday, and may offer experiences that would otherwise be inaccessible to independent travelers making their own arrangements.

Outbound Tour Operators: Outbound tour operators create and market travel products to customers in their own markets that are usually long haul travelers seeking a specific experience in a foreign destination. They may design and operate their own trips, working with

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partners in the destination, or they may choose trips already designed by inbound operators and simply market these to their own clients.

Ground Operators: Ground operators are providers of travel products and services in their own countries or regions. Sometimes inbound tour operators also are referred to as ground operators, but the term is usually applied to companies that do not actively market their services directly to overseas customers. These operations focus on providing travel services on the ground, including activities like horseback riding, boat trips or guided diving tours, cooking or wine tours, etc. that form part of a larger experience or packaged tour. Ground operators may sell their services directly to independent travelers that have already reached a oreign destination this is common in more well known travel destinations.

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OBJECTIVE AND SCOPE OF THE STUDY

1. To know about the Inbound Tours reservation & customer handling. 2. To analyze the work related stress. 3. To study the attitude of travel related costumers. 4. To find process of reservation. 5. To know about ticketing 6. To learn that how to make an itinerary. 7. To learn the process of costumer handling.

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Introduction to the company

Le Passage To India Tours and Travels Pvt Ltd is a recognised travel agent & tour operator in India. The organization was established in 2002 and in this short span it has managed to be amongst the top two inbound tour companies by offering specialized tour packages to its clients.Le Passage to India is a premier travel group headquartered in New Delhi, India. As an integrated travel group, we offer the complete range of services associated with vacationing and travel in the Indian Sub-continent. Our core focus is Leisure Travel and Destination Management. We are an award winning travel group committed to providing quality services with immaculately planned trips that reflect our years of hands-on experience and in-depth product research & knowledge. The Le Passage to India travel group through its Strategic Business Units and partners tour operators world-wide, caters to the travel needs of varied business segments viz, Individual Travel, Group Travel, MICE, Luxury Travel, Rail Journeys, Soft Adventure, Charter Operations, Cruise handling , Museum tours, Educational trips, and Wellness holidays. Our strategic business alliances in the South Asia region extend into the tourism friendly countries of Nepal, Bhutan and Japan. Our Strategic Business Units, also echo the quality and consistency of our group philosophy in their client handling across the subcontinent. Our biggest strength is our people. Each of the business units prides itself in providing professional travel services. Innovation in tour programmes is our constant endeavour, as we weave the authentic flavour and essence of Incredible India, Nepal & Bhutan in itineraries.

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MISSION, VISION AND GOAL

Our Mission
To make "Travel" a truly magical experience

Our Vision
To be India's top travel company Anchored by Values Driven by Employees Strengthened by Business Partnerships

Our Goal
To be India's most trusted travel company Exceed customer expectation of service A "wow" on every smile Be the employer of choice Foster partnerships with client & supplier Meet shareholders expectations

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FAMILY TREE
The Le Passage to India Travel Group, is a 50:50 joint venture between Select Group India and TUI Travel Plc, the world largest integrated travel management group.

Select Group
The Select Group was formally created in 2002, after the Sharma Family disinvested SITA World Travel to Kuoni Resien, Switzerland. Drawing on the strengths of running Indias largest and most successful travel venture, The Sharma Family for the next two years focused on repositioning the Select Hotels brand. In 2004, the family toiled with the idea of developing a world class retail shopping centre, sowing the seeds for creating Select Citywalk that opened in New Delhi in 2007. In 2005 the group Managing Director, Mr. Arjun Sharma joint a team of Indias top Travel professionals at Le Passage to India. Taking Le Passage to the global platform he inked a 50:50 joint venture with TUI Travel- The Worlds Largest Integrated Travel Management Company.

TUI Travel Plc

TUI Travel PLC is the worlds leading international leisure travel group which operates in approximately 180 countries worldwide and serves more than 30 million customers in over 27 source markets. Headquartered in Crawley, near Gatwick airport in the UK, the Group employs approximately 50,000 people and operates a pan-European airline consisting of 146 aircraft. The company mainly serves the leisure travel customer and is organized and managed through four business sectors: Mainstream, Specialist & Emerging Markets, Activity and

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Accommodation & Destinations. In the financial year ended 30 September 2009 TUI Travel had revenues of 13.9bn and an underlying profit before tax of 366m.

LPTI handles the core business of group tours and brochure programmes mainly focused on major source markets like North America & Europe. We also manage various charter operations through this division.

Go India Journeys specializes in business events, customized holidays and special interest tours from the Australasia region and UK. The hotel portal of Go India Hotels is a comprehensive B2B platform for FIT hotel reservations in India. Luxe India brings to you luxury holidays in the sub-continent. Indulge your passion, arrive in a private jet, travel in a limousine or a yatch, the Luxe La Concierge services will weave magic in your holiday experience. Mintcentiveis a boutique incentive house that offers out of the box solutions for corporate houses to tailor-make indelible holiday experiences with an authentic Indian flavour. Intercruises: We are also the India partners for cruise & shore handling of Intercruises, a global company that is a specializes in offering assistance to various cruise lines for shore-side & port services.

ICE India has expertise in handling large international conventions and events. This SBU is also the division that handles our marquee events. ~ 26 ~

This is the outbound arm of business, set-up in January 2006 when Le Passage acquired a small boutique outbound company, to participate in the huge potential of the Indian domestic and outbound market. TUI Travel India boasts of an impeccable reputation for quality services in Indian & International Holidays, Incentive travel, Special Interest Tours and Conference Management. With the worlds largest travel group at your disposal and thousands of great holidays to choose from, you are assured a holiday you will cherish for a lifetime.

International Alliances

Malla Travel & Trek Services,Nepal offers unique adventure, cultural, special interest, spiritual, spa & wellness tours in gorgeous Nepal. The company in essence provides complete destination management for all business segments.

Druk Travel Services, Bhutan provides discerned travelers with elegant travel services to the Buddhist country of Bhutan. Their ability to design a custom tour of the handpicked destinations of the region is sure to create lifetime experiences.

Asahi Travel Services, Japan promotes Outbound tours to India, Nepal, Bhutan, Sri Lanka, Bangladesh, and Maldives. The company offers tours on the Buddhist Sectors & World Heritage Sites of India and Business Incentive Tours to India, Nepal and Bhutan. ~ 27 ~

Why Choose LPTI ?

A Wealth of Expertise: With our teams combined experience of 1000 years in the travel industry we are different!

Commitment to Excellence: Winner of National Tourism Award 1st Position Inbound Tourism for 3 consecutive years. In-depth product knowledge, swift response times, attention to detail and quality services- are our norm for customer handling.

Authentic Experiences: At Le Passage to India we are committed to creating tours with an Indian flavour that involves local communities and is not just something staged for tourist.

Customization and Flexibility: We understand that each partner has unique needs and we go the extra mile to fulfill them. Our trips are of high quality and immaculately arranged that reflect years of experience and in-depth research.

Commitment to Safety: We only work with partners who share our high safety and quality standards; we provide a Public Liability Insurance Cover of over One Million Dollars to our clients.

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 Commitment to Customer Service: It takes teamwork and passion to design, present and deliver a great vacation! Our team of dedicated professionals across the network is proud of their country. We combine our many different skills sets to bring you travel products that are unique and experiential. Our base of high repeat clients is testimony of the many thousands who rely on us year on year to plan their indelible holiday memories.

Commitment to Quality: We believe in our business, attention to detail is the key to quality.

Quality tours - we put ourselves in the shoes of our clients. Quality people - trained professionals in all departments. Quality service - our future depends on past. Every tour programme is meticulously planned. Our teams people personally inspect the attractions and hotels to ensure that they reach the standard that we and our partners expect while providing a true and authentic experience

Achivements
2010 Bird Express Travel Award 2009 for Operational Excellence 2010 National Tourism Award - Inbound Tourism 2009, for being the No.1 DMC in India National Tourism Award 2010 Taj Hotels, Resorts & Palaces Award for support to promote Goa Hotels

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2010 Taj Hotels, Resorts & Palaces Award for second largest Revenue Contribution to the Chain 2009 National Tourism Award - Inbound Tourism for Three consecutive years (2006-2009), for being the No.1 DMC in India 2008 Galileo Express Travel & Tours Award 2008 for Corporate Social Responsibility 2007 SATTE Award 2007 - India's Most Professional Tour Operator in Leisure Tourism 2006 Global Award - World Travel Market 2006 2005 SATTE Award 2005 Entrepreneur of the year Award Arjun Sharma , Managing Director

Mr.

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Services Offered

Adventure Tours Wildlife Tours Luxury Holiday Tours

Other Services Airline/Train tickets reservations On line Hotel Booking Car Rental Services

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Travel Packages Offered

The Golden Triangle Golfing Tour
Enjoy a tour of India's most wannabe tourist circuit and also try your hands at Golfing. Duration : 8 days/ 7 nights Cities Covered : Delhi, Manaser, Jaipur, Agra

Architecture Tour
Watch out for the various architectural wonders of India with your 19 days/ 18 nights tour package. Duration: 19 days/ 18 nights Cities Covered : Delhi, Agra, Lucknow, Kolkata, Chennai, Mahabalipuram, Kanchipuram, Cochin, Trivandrum, Goa

Special Wildlife Tour

Head for a wild and thrilling wildlife tour of India in a 14 days special wildlife tour. Duration : 14 days/ 13 nights Cities Covered : Delhi, Chandigarh, Manali, Jispa, Sarchu, Leh

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 Essence of Kerala
Capture the picturesque beauty of the dazzling land of Kerala, where nature knows no bounds. Duration : 8 days/ 7 nights Cities Covered : Cochin, Periyar, Kumarakom, Mararikulam.

Rajasthan Tour

Know more on this culturally rich Rajasthan with a 14 days Rajasthan Tour Duration : 14 days/ 13 nights Cities Covered : Delhi, Agra, Jaipur, Mandawa, Bikaner, Jaisalmer, Jodhpur, Udaipur, Mumbai

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FOUNDATION

Le Passage Travel Foundation "Travel and Tourism is a critical component of the world economy. Directly and indirectly, it accounts for 11% of the world's GDP and 12% of its exports. More importantly, over 50 of the world's least developed countries rely on this industry as a tool to further economic development. As a leading destination management company, Le Passage to India recognizes its mandate and responsibility of positively impacting living standards and alleviating poverty in the environment it operates in. By contributing to the context, which is vital to its long-term viability, Le Passage to India is determined to shape a better future for all by also acting as a bridge between our travel partners in India and abroad. This strong determination led to the birth of Le Passage Travel Foundation. Le Passage Travel Foundation is committed to engendering an environment that promotes sustainable development, helps create positive impact and directly benefits local communities. Every initiative we undertake originates from our belief in empowering individuals and communities and creating skill sets that enhance their quality of life. And to ensure that we are a step closer to our ultimate goal of Shaping Lives for the better.

The wellspring of our vision is the core belief and understanding that the sustainability of communities, culture and the environment is key to our long-term success. With this belief in covenant we are centered on building enabling contexts that promote sustainable development, create positive impact and directly benefit local communities.

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We aim to achieve this through: Empowering stakeholders across the board Enabling communities to create sustainable opportunities Ensuring long term associative benefits Encouraging actions that minimize negative impact and maximize positive impact Because at Le Passage Travel foundation we believe that our nation is our responsibility and that the child is the future of this nation. And our every action should work toward the ultimate goal of Shaping Lives for the better."

Managing Director Le Passage To India

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CONTRIBUTION TO SOCIETY

CHILD WELFARE
The warmth of support from people you can trust, a word of love .. and school, everyday... as well as enabling events and options for mainstream exposure and experiences to special children. Project Arman: Nizamuddin, Delhi Project Arman, managed under aegis of NGO Chintan Environmental Research and Action Group, is an initiative to educate rag pickers children of the Nizamudin Basti in New Delhi. Aims to wean away children from following their parents livelihood of hazardous waste picking, and working towards a more dignified future through formal education and mainstreaming with the NGOs assistance. It has supported 500 children since inception. It currently has 171 children on the rolls with about 65 percent studying in government schools. The Project Centre runs morning and evening classes for grooming new enrolments for eventual admission into government schools. It also manages an informal Kindergarten for tiny tots. The centre also assists its school going wards in their homework and extra studies problems. The grooming and systematic mainstreaming of these marginalised children is done through initiatives like Parichay an interaction with children from public ~ 36 ~

schools, alternate learning opportunities through visuals and practical training and recreational and educations trips for the children. This exposure and interactive approach has been instrumental in boosting the confidence and motivation of these children to move away from their rag picking environment, thereby creating aspirations for a better future for themselves and their families. The Foundation envisions long-term investment by creating a vocational training centre for Project Arman, to impart life skills to these children, thereby further honing their ability to earn a livelihood away from waste picking and equipping them with skills better suited for mainstream jobs.

NGO Deepalaya : NCR and Meerut NGO Deepalaya is a non - government development organization working on issues affecting the urban and rural poor, pursuing their vision of Every child deserves a chance. It has done yeoman service in the urban slums of Delhi for over 30 years, and has also made inroads into rural development in the states of Haryana and Uttarakhand. Le Passage Travel Foundation has teamed up with this NGO through a unique employee-employer sponsorship program in 2010. The Foundation has sponsored the well being and education of 16 Deepalaya children, of whom 10

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are hearing and speech impaired, with equal contributions from the employees and the Foundation. Deepalaya runs a Special School at Gandhi Basti slum in Delhi in addition to 3 more schools located close to slum clusters in Delhi The Foundation supports Deepalayas Gusbethi project through volunteer programs. It is located an hours drive from Delhi. The institution runs an institutional care hostel for orphaned and destitute children and a school for approximately 500 children from nearby villages. A school bus pick up and drop from 14 villageshas resulted in high parental motivation to send their wards to school, particularly the girl child. It also runs a mini-hospital at Gusbethi and has a mobile clinic which renders medical aid and assistance to the inhabitants of 22 of the nearby villages, in this remote under-developed region.

Cankids...Kidscan (NGO caring for kids from poorer backgrounds with cancer) The NGO CANKIDS ..... KIDSCAN, is based out of Delhi and Mumbai and provides the best possible treatment and care for children of poor families suffering from cancer through systematic and methodical social economic support, reintegration into society, emotional support and continuity of care. It runs 'chatai' (floor seating) classes for children in hospital verandahs, as they await with parents for their turn for treatments, has a heavily subsidized 'HAH' (home away from home) dormitory style accommodation for outstation parents and ~ 38 ~

children, besides enabling sponsorships for the high cost cancer treatments. It mainstreams the children through extra-curricular outings and activities, providing daily nutrition supplements and various interactive opportunities. Staff working from the 'chatai' areas has clinical records and follow-ups on each child, with a palliative advisor and PSGs (parents support group) and volunteers in close support. Cankids also gives educational reimbursement to survivors to enable them to come into the mainstream besides enabling enrolments into open school/universities.

NGO Manzil : Khan Market, Central Delhi NGO Manzil is the single handed social upliftment vision of one dedicated and self driven intellectual, Ravi Gulati. Run from his personal residence which doubles as the NGO centre during evening. Its genesis is to teach underprivileged children soft skills and subjects which are employment supportive, eg. Computers, English, Maths The NGO also encourages mainstreaming and confidence building through various extra-curricular activities like music shows, drama, radio programs, green learning in tie up with professional agencies.

Runs on strict punctuality and discipline from 3.00 to 9.00 ~ 39 ~

p.m. each day Has limited intake and monthly enrolment system for new students. The NGO has made such a difference in the area that there is a waiting list of low income parents wanting to enroll their children into Manzil The staff and the Gulati family are extremely dedicated and interactive and play inter-changeable roles of mentor and student as per situation and demand.

Jaipur Artificial Limb Centre (Bhagwan Mahavir Viklang Sahayata Samiti {BMVSS}) Renowned for the rapid fit limb popularly known as 'The Jaipur Foot' Motto is "Help and Not Charity" Assists amputees, polio affected and other disabled persons, including war casualties & leprosy patients, to regain their dignity and ability to be self independent in India and abroad. Also assists with medicine and financial/other support towards rehabilitation and self employment Works in research collaboration with MIT and Stanford Universities The Jaipur prosthesis is fitted in 3 - 4 days at a cost of $50 against $10000 and 3-6 months for a similar one abroad, and is still the preferred international option, due to its ~ 40 ~

quality and durability The Society also gives hand-peddled tricycles, wheelchairs and crutches to the needy

Disha Foundation - Jaipur The first ever Resource Centre in Rajasthan for persons with disability. Caters to the special needs of people with mental, physical and neurological disorders. Activities include Special Education, Physiotherapy, Speech Therapy, Vocational Training and HRD. Main objective of the NGO is to facilitate empowerment of the persons with disability, their families and support services and to provide equal opportunity for rehabilitation through education, vocational training and mainstreaming. Also runs Bachelor courses in Special Education under affiliation to Rajasthan University.

NGO Umang - Jaipur Parent's initiative towards rehabilitation of persons with Cerebral Palsy, Mental challenges, Autism and Multiple Disability Reaches out to over 300 disabled and their families including less privileged subsidized or free learning ~ 41 ~

students Emphasis on parent learning and involvement in every activity Encouraging children to become independent by stressing on vocational and life skills through classroom teaching and the Umang Work Training Unit series Focus on excursions and experiences to make children feel equal to their more fortunate peers

I-India Foundation (Project Ladli) - Jaipur India Foundation) I-India is working for the rights of street, abused, orphaned and destitute children, in Jaipur, since 1933. Engaged in helping and assisting children with their immediate challenges, such as homelessness, malnutrition and illness and provide them with a pleasant child-friendly environment and education. Also developing their attitudes and skills to enable a future for them. Currently working with 3000 children. Ladli also runs street corner mobile school programs supplemented by midday meals for marginalised children of daily wage earners, nomads and other migrant labour.

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Akshar Society - Jaipur Akshar is a school for the under privileged children of Jaipur, since 1996. Educates over 800 children during afternoon classes on vacant premises of mainstream schools. Current emphasis on upgrading the skills of 46 teachers to ensure every child and teacher becomes computer literate and proficient in English. Strong focus on parent participation and responsibility for all round development of the children. Indulge in 'Art with a Heart' when you buy contemporary paintings from Samanvai Art Gallery, Jaipur. Ten per cent sale proceeds go in support of AKSHAR.

Surman Sansthan - Jaipur The NGO, is a brainchild of a passion driven young woman, Manan Chaturvedi, who feels that no child should be without a mother in his or her life. Run with able support from her husband and a few close friends, this NGO runs from Manan's home where her own 3 children also live and are growing up together with their adopted siblings. Currently houses 59 abandoned children in the 2 months to 15-year-old male and female bracket. These have been picked up off the streets as abandoned children and are now part of Manan's one big family. She takes full responsibility of these children as their mother, with focus ~ 43 ~

on hygiene, nutrition and education. The NGO has recently purchased another 3 room apartment with help from friends to house Manan's ever increasing family Surman Sansthan does not give the children for adoption, as in the words of Manan, 'I am their mother and which mother in the world will give her child away to someone else'

Holy Family Convent Girls Shelter South Goa Run by the Sisters of the Holy Family Convent, this shelter currently houses 50 girl children in school going age group. The children belong to destitute, unwed mothers or sex workers, who cannot keep the child in their own care for social reasons. The mothers fund the children' stay partially, if at all, and the Sisters rely on local charity and donors, besides contributing their own Government salaries as teachers under the Goa Government to maintain the shelter. They had over 200 children earlier but fund scarcity has forced them regrettably to tone down the numbers to just 50. They accept stationery, textbooks, school bags, food items, uniforms, etc but do not accept old clothes.

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Sister Valentina's Little Heaven South Goa Sister Valentina's Little Heaven is located in South Goa, in the ancestral house of a 70-year-old nun of the same name. The Orphanage has children in the age group of 2 years and above. Its occupants are mainly abandoned girl children, who are being nursed and nurtured into confident educated young women through the sole and dedicated efforts of this sturdy and dynamic old nun. Her wards today include successful working women and happy housewives, some of whom come back to spend time at the Orphanage whilst others contribute in kind. They do not accept food items, computers, and old clothes.

Margaret Bosco Bal Sadan Located in Paliem, North Goa, it is run in a gifted house by two dedicated Reverends. The Sadan is home to 45 street children currently. The Reverends maintain a disciplined and systematic regime inside the Sadan, but allow their wards the freedom to take their own decision on staying or not at this shelter. The boys are being educated and nurtured to wean them off the streets and teach them life skills that will eventually

enable them to land jobs that allow honest, stable ~ 45 ~

livelihoods. They do not accept computers, roller skates or old clothes.

Missionaries Of Charity North Goa A branch of the national movement started by Mother Teresa, the facility in North Goa is currently home to 75

mentally challenged, abandoned women and 8 abandoned babies. While this Ashram nurses the women inmates till their final communion with God, the children are available for adoption after stringent checks by the Sisters. The child adoption rate from this Ashram is very high, except in cases of disabled children. They prefer help in kind instead of cash, hence all donations for this cause made to our Foundation would go towards buying products for the facility.

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 ANIMAL WELFARE

Indian Bear Rescue - Agra Centre The Indian Bear Rescue Program is a pioneering initiative of the Wildlife SOS India, through which approx 650 endangered Indian Sloth Bears have been rescued in India. Le Passage Travel Foundation is a corporate partner in this initiative of Wildlife SOS at Agra. It regularly donates a fixed amount of earnings towards upkeep and rehabilitation of the Bears at Agra centre. The Foundation also encourages our guests to visit or volunteer time at this facility and increase the awareness of this project amongst our client base. The Agra Bear Rescue centre houses about 270 bears, in a semi- controlled jungle habitat within the confines of the Keecham Bird Sanctuary on the outskirts of Agra city. The centre has a dedicated team with caretakers and veterinary doctors, a medical room and facilities for upkeep and welfare of these rescued bears. The life story of these sloth bears is really heart-rending. The Qalandars (bear owners) would kill the mother bear and capture her 2-3 month old cubs. These cubs were then put through an excruciating regimen of removal of molars, nasal piercing, deprivation and treading on hot coal to train them into the erstwhile famed 'dancing bears' on the streets of India. Wildlife SOS also runs a program for the rehabilitation of ~ 47 ~

the ex- Qalandars. They have been monetarily compensated or given resettlement opportunities for alternate livelihoods. Their children are being educated

and some of them are even employed as helpers in the rescue centre created for the 'dancing bears'.

HIS - Animal Welfare - Jaipur Help In Suffering HIS is a registered Indian charitable trust working for the benefit of animals in Jaipur. HIS has been instrumental in canine Animal Birth Control & Immunization program against Rabies over past 11 years, making Jaipur the only city in India, which is free of rabies. H.I.S. commissioned a 'Camel Rescue Centre' at Bassi, near Jaipur, on 11 Mar 2011, to provide medical, surgical and nutritional care for over 5000 camels in this region. Outreach program enables animal health care to poor villagers through camps. Partners Brooke India, to work with equines in and around Jaipur. Sets-up a week long, animal care camp during Pushkar Mela, Ajmere for camels, in November each year. Rescues animals in distress around the clock and provides ~ 48 ~

medical aid and helps with their adoption whenever possible.

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LOCATION IN INDIA
Le Passage to India is headquartered in New Delhi , the capital city of India. Corporate Office : E 29, Hauz Khas, New Delhi-110016, India Tel: +91 (011) 33005555 Fax: +91-(011) 41653101 Corporate: corporate@lepassagetoindia.com Human Resources: hr@lepassagetoindia.com Enquires: info@lepassagetoindia.com

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HEAD QUARTERS: New Delhi BRANCH OFFICES: Agra, Bangalore, Bikaner, Chandigarh, Chennai, Cochin, Goa, Hyderabad, Jaipur, Jaisalmer, Jodhpur, Khajuraho, Mumbai, Trivandrum, Udaipur, Varanasi MARKETING OFFICES: Germany, Japan, Spain, UK

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Organization Structure of Company

Director (Mr. Arjun Sharma)

Chairman & CEO

Experience

(Mr. Arjun Sharma & Mr. Naveen Jindal)

Accountant (Eena Malhotra) Personnel

H.R Dept. (Mr. S. Sehrawat)

Marketing Dept. (Mr. Ankit Vohra)

Personnel

Personnel Tour Package Dept. (Mr. Ram Gopal)

Air-ticketing Dept. (Mr. Divendar Nagpal)

Domestic

International

Personnel

Personnel ~ 52 ~

6 Weeks Training

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Experience
During my 6 week Trainning I learnt a lot about Inbound Tours reservation & customer handling. INBOUND TOUR When a company focuses primarily on serving travelers coming from other destinations, we refer to them as inbound operators. They generally offer services for clients coming from other countries or regions. Examples of these include Adria Tours and General Tourist. When a company focuses on serving travelers in their domestic or regional market seeking to travel to foreign destinations, we refer to them as outbound operators. Examples of these would include the large number of agencies advertising package tours to other countries. The inbound operator seeks to understand foreign markets and develop products and services that will attract customers from overseas to their destination, and will focus on researching the travel motivations and preferences of target markets outside their own country.

Document Required for Inbound Tour

Passport
A passport is a travel document issued by a national government that usually identifies the bearer as a national of the issuing state and requests that the bearer be permitted to enter and pass through other countries. Passports are connected with the right of legal protection abroad and the right to enter one's country of nationality. Passports usually contain the holders photograph, signature, date of birth, nationality, and sometimes other means of individual identification. Many countries are in the processor developing biometric properties for their passports in order to further confirm that the person presenting the passport is the legitimate holder.

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Types of passport:
1. Ordinary Passports are the normal passports issued to most citizens and have no special connotations. 2. Diplomatic Passports are issued to diplomats and diplomatic representatives of a home country, and other state employees according to the rules of a particular country. Having a Diplomatic passport does not necessarily accord the bearer diplomatic immunity. Some countries' visa requirements may have different requirements for Diplomatic and non-Diplomatic passports. 3. Official or Service Passports are issued to employees (or "Technical and Administrative Staff Members") of a government traveling for work related reasons who either do not qualify as Diplomats or are not entitled to Diplomatic Status under the Vienna Convention. 4. Special Passports are issued to high-ranking state officers and their dependents as a means of officially guaranteeing their sustenance to have them exempted from visa requirements. 5. A collective passport may be issued, for example, for a school trip. All children on the trip would be covered by the group passport for the duration of the trip. 6. Internal passports have been issued by some countries, as a means of controlling the movement of the population. Examples include the iqama in Saudi Arabia, the Soviet internal passport system, and the hukou residency registration system used in the People's Republic of China. 7. Emergency or Temporary Passports are issued to persons whose original passport has been lost or stolen and who need to urgently travel. 8. Business Passports are passports with extra pages issued to frequent travelers. 9. Family Passports are passports that are not issued to individuals but to family units. ~ 55 ~

Visa
VISA is an authorized given by a state to a foreigner to enter its territory for a designated period and for a special purpose. It is not equivalent to a passport and it differs in as much as it is issued by the country to which or through which the visitor will travel out not by the state of which he is a national.

Types of Visa:

1. Tourist Visa Is given for 6 months normally; rest specifically depends on the country of residence. The applicant is required to produce / submit documents in proof of his financial standing. 2. Business Visa is valid for one or more years up to 5 years with multiple entries. Alerter from a sponsoring organization indicating nature of business, probable duration of stay, places and organization to be visited, incorporating therein a guarantee to meet maintenance expenses, etc.should accompany the application. 3. Student Visa Are issued for the duration of the academic course of study or for a period of five years whichever is less, on the basis of firm letters of admission from universities / recognized colleges or educational institution in India. Change of purpose and institutions are not permissible. 4. Transit Visa Are issued for a maximum period of 15 days with single / double entry facilities to bona fide transit passengers only. ~ 56 ~

5. Visa to Missionaries Are valid for single entry and duration as permitted by government of India. A letter in triplicate from sponsoring organization indicating intended destination in India, probable length of stay and nature of duties to be discharged should be submitted along with guarantee for applicants maintenance while in India. 6. Journalist Visa Are issued to professional journalists and photographers for visiting India. The applicant are required to contact on arrival in New Delhi, the external publicity division of the ministry of external affairs and in other places, the office of the government of Indias Press Information bureaus. 7. Conference Visa Are issued for attending conferences / seminars / meeting in India. A letter of invitation from the organizer of the conference is to be submitted along with the visa application. Delegates coming to attend conference may combine tourism with attending conferences. 8. Employment Visa Are issued to skilled and qualified professionals or person who are engaged or appointed by the companies, organizations, economic undertakings a technicians technical export, senior executives, etc.Applicants are required to submit proof of contract / employment /engagement of foreigner nationals by the company or organization. Initially granted for a period of one year, it can be extended in India up to the period of contract.

9. Collective Visa The facility also exists for the issues of collective visas to group tours consisting of not less than four members and sponsored by a travel agency recognized by the government of India. Such groups may split into smaller ~ 57 ~

groups for visiting different places in India after obtaining a collective license to travel from the immigration authorities in India. Hotheyver, they must reassemble and depart as the original group.

Currency Regulation
There are no restrictions on the amount of foreign currency or travelerscheque a tourist may bring into India provided he makes a declaration in the Currency Declaration Form given to him on arrival. This will enable him not only to exchange the currency bought in, but also to take the unspent currency out of India on departure. Cash, bank notes and travelers chequeup to US$ 1,000 or equivalent, need not be declared at the time of entry. Any money in the form of travelers cheque, drafts, bills, cheques, etc. inconvertible currencies, which tourists wish to convert into Indian currency, should be exchanged only through authorized money changers and banks that will issues an encashment certificates that is required at the time of recon version of any unspent money into foreign currency. Exchanging of foreign currency other than banks or authorized money changers is an offense under Foreign Exchange Regulation Act 1973.

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AIR TICKETING
Concept of Airline Ticketing & Reservation
The Airline Reservations System (ARS) was one of the earliest changes to improve efficiency. ARS eventually evolved into the Computer Reservations System (CRS), and then into Global Distribution System (GDS). The history of airline reservations systems began in the late 1950s when American Airlines required a system that would allow real-time access to flight details in all of its offices, and the integration and automation of its booking and tickeonting processes. As a result, Sabre (Semi-Automated Business Research Environment) was developed and launched in 1964. Sabre's breakthrough was its ability to keep inventory correct in real time, accessible to agents around the world. Prior to this, manual systems required centralized reservation centers, groups of people in a room with the physical cards that represented inventory, in this case, seats on airplanes. The deregulation of the airline industry, in the Airline Deregulation Act, meant that airlines, which had previously operated under government-set fares ensuring airlines at least broke even, now needed to improve efficiency to compete in a free market.

Airline Ticket
An airline ticket generally was a document created by an airline or a travel agent to confirm that an individual has purchased a seat on an airplane. This document is then used to obtain a boarding pass at the airport. Then with the boarding pass and the attached ticket, the passenger is allotheyd to board the aircraft. An airline ticket generally was a document created by an airline or a travel agent to confirm that an individual has purchased a seat on an airplane. This document is then used to obtain a boarding pass at the airport. Then with the boarding pass and the attached ticket, the passenger is allotheyd to board the aircraft ~ 59 ~

It is now common for a traveler to pay a surcharge for a paper ticket. Many airlines no longer issue paper tickets. IATA has announced that as of June 1, 2008, airlines will no longer issue any paper tickets. A paper ticket is generally only good on the airline for which it was purchased. Hotheyver, an airline can endorse the ticket so that it may be accepted by other airlines, sometimes on standby basis or with a confirmed seat. Usually the paper ticket is for a specific flight. It is also possible to purchase an 'open' ticket which allows travel on any flight bettheyen the destinations listed on the ticket. The cost for doing this is greater than a ticket for a specific flight. Some tickets are refundable. Hotheyver the lotheyr cost tickets are usually not refundable and may carry many additional restrictions. A ticket is made up of one or more flight coupons. These flight coupons are the actual tickets that are used for travel. One flight coupon is used for each leg of the flight. The carrier is represented by a standardized 2-letter code. In the example above Thai Airways is TG. The departure and destination cities are represented by International Air Transport Association airport codes. In the example above, Munich is MUC and Bangkok is BKK. The International Air Transport Association is the standard setting organization. Only one person can use a ticket. If multiple people are traveling together, the tickets are linked together by the same record locator or reservation number which are assigned if the tickets theyre purchased at the same time. If not, most airlines can connect the tickets together in their reservation system. This allows all members in a party to be processed in a group allowing seat assignments to be together (if available at the time of the assignment).

Black market
When paper tickets theyre still frequently used, a practice existed by travellers to get rid of their tickets (which are person-specific) when they decided to alter the course of their trips. This practice consisted of selling the ticket to other travellers ~ 60 ~

(often at discount prices), after which the seller accompanied the buyer at the time of departure to the airport. Here, the original owner checked in under his name, and provided the airport with the buyer's baggage. After this, the buyer boarded the airplane at the moment of departure. Hotheyver, since most airlines check identification on boarding, this procedure was rarely functional.

Cheap tickets
Besides simply obtaining airline tickets from travel agencies, online, or at the airport at regular prices, two special types of cheap tickets exist. These include Standby tickets and Discount tickets. Standby tickets are obtained at the airport itself, only hours before departure. They represent places freed up by people who cancelled their flight shortly before departure (so the airline has free places available, yet can no longer sell it at at regular price because of the shortage of time). Discount tickets are tickets that are only available at travel agencies; they are usually targeted at students. Discount tickets may be 50-70% cheaper than other similar regular tickets (not low-cost). An electronic ticket or e-ticket is used to represent the purchase of a seat on a passenger airline, usually through a theybsite or by telephone. This form of airline ticket rapidly replaced the old paper tickets (from close to zero to 100% in about 10 years) and became mandatory for IATA members as of June 1, 2008. During the last years, where paper tickets theyre still available, airlines frequently charged extra for issuing them. E-tickets are also available for certain entertainment venues. Once a reservation is made, an e-ticket exists only as a digital record in the airline computers. Customers usually print out a copy of their receipt which contains the record locator or reservation number and the e-ticket number.

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 Computer Reservation System A computer reservations system (CRS) is a computerized system used to store and retrieve information and conduct transactions related to air travel. Originally designed and operated by airlines, CRSes theyre later extended for the use of travel agents; major CRS operations that book and sell tickets for multiple airlines are known as global distribution systems (GDS). Airlines have divested most of their direct holdings to dedicated GDS companies, who make their systems accessible to consumers through Internet gateways. Modern GDSes typically allow users to book hotel rooms and rental cars as theyll as airline tickets.

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History
In the early days of American commercial aviation, passengers theyre relatively few, and each airline's routes and fares theyre tightly regulated by the Civil Aeronautics Board. These theyre published in a volume entitled The Official Airline Guide, from which travel agents or consumers could construct an itinerary, then call or telex airline staff, who would mark the reservation on a card and file it. As demand for air travel increased and schedules grew more complex, this process became impractical. In 1946, American Airlines installed the first automated booking system, the experimental electromechanical Reservisor. A netheyr machine with temporary storage based on a magnetic drum, the Magnetronic Reservisor, soon follotheyd. This system proved successful, and was soon being used by several airlines, as theyll as Sheraton Hotels and Goodyear for inventory control. It was seriously hampered by the need for local human operators to do the actual lookups; ticketing agents would have to call a booking office, whose operators would direct a small team operating the Reservisor and then read the results over the telephone. There was no way for agents to directly query the system. In 1953, Trans-Canada Airlines (TCA) started investigating a computer-based system with remote terminals, testing one design on the University of Toronto's Manchester Mark I machine that summer. Though successful, the researchers found that input and output was a major problem. Ferranti Canada became involved in the project and suggested a new system using punch cards and a transistorized computer in place of the unreliable tube-based Mark I. The resulting system, ReserVec, started operation in 1962, and took over all booking operations in January 1963. Terminals theyre placed in all of TCA's ticketing offices, allowing all queries and bookings to complete in about one second with no remote operators needed. In 1953, American Airlines CEO C. R. Smith chanced to sit next to R. Blair Smith, a senior IBM sales representative. Their idea of an automated Airline Reservation System (ARS) resulted in a 1959 venture known as the Semi-Automatic Business ~ 63 ~

Research Environment (SABRE), launched the following year. By the time the network was completed in December 1964, it was the largest civil data processing system in the world. Other airlines soon established their own systems. Delta Air Lines launched the Delta Automated Travel Account System (DATAS) in 1968. United Airlines and Trans World Airlines follotheyd in 1971 with the Apollo Reservation System and Programmed Airline Reservation System (PARS), respectively. Soon, travel agents began pushing for a system that could automate their side of the process by accessing the various ARSes directly to make reservations. Fearful this would place too much potheyr in the hands of agents, American Airlines executive Robert Crandall proposed creating an industry-wide Computer Reservation System to be a central clearinghouse for U.S. travel; other airlines demurred, citing fear of antitrust prosecution. In 1976, United began offering its Apollo system to travel agents; while it would allow the agents to book tickets on United's competitors, the marketing value of the convenient terminal proved indispensable. SABRE, PARS, and DATAS theyre soon released to travel agents as theyll. Following airline deregulation in 1978, an efficient CRS proved particularly important; by some counts, Texas Air executive Frank Lorenzo purchased money-losing Eastern Air Lines specifically to gain control of its SystemOne CRS. European airlines also began to invest in the field in the 1980s, propelled by growth in demand for travel as theyll as technological advances which allotheyd GDSes to offer ever-increasing services and searching potheyr. In 1987, a consortium led by Air France and Theyst Germany's Lufthansa developed Amadeus, modeled on SystemOne. In 1990, Delta, Norththeyst Airlines, and Trans World Airlines formed Worldspan, and in 1993, another consortium (including British Airways, KLM, and United Airlines, among others) formed the competing company Galileo International based on Apollo. Numerous smaller companies have also formed, aimed at niche markets the four largest networks do not cater to.

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Recent developments
The system architectures of the four major GDSes are largely based on a mainframe Transaction Processing Facility framework, which, while reliable and capable of large workloads, has relatively little processing potheyr and can be expensive to maintain and upgrade. Recently, the companies have begun selectively migrating processes from their older mainframes to service-oriented architectures. By using high-performance, lotheyr-cost platforms, they improve their capacity to handle a fast-rising "look-to-book" ratio; that is, the total number of shopping transactions compared to actual purchases. The ratio has increased over time as Internet bots search GDSes more frequently and consumers compare offers more often before buying. The declining cost of modern server hardware and the relatively recent introduction of automated pricing, shopping, and booking software has allotheyd many airlines to shift significant buying volume to their own theybsites, thereby avoiding GDS distribution fees of $4 or more per flight segment. (The average flight consists of 2.5 segments.) It remains uncommon for a travel agency to operate without the use of at least one of the four major GDSs. Meanwhile, the GDS companies have developed their own They interfaces, and now sell their services directly to consumers through sites such as Expedia (formerly owned by IAC/InterActiveCorp, but now spun off into a separate company called "Expedia Inc."), Travelocity (owned by SABRE), and Orbitz (formerly owned by Cendant, which is now a wholly-owned subsidiary of Blackstone called Travelport). Further competition exists in the form of newcomers to the business such as ITA Software. United States Department of Transportation regulations governing CRSes theyre eliminated by July 31, 2004, but CRSes remain subject to government regulations in Canada and the European Union. Since all of the major GDS companies operate globally, the most restrictive requirementscurrently those of the European Union effectively govern all their operations. The companies have been lobbying Canada and the European Union for total deregulation of the industry.

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Today, each system allows an operator to locate and reserve inventory (for instance, an airline seat on a particular route at a particular time), find and process fares/prices applicable to the inventory (Revenue management, Variable pricing and Geo (marketing), generate tickets and travel documents, and generate reports on the transactions for accounting or marketing purposes.

Major systems used in Travel agencies

Name Amadeus

Created by Air France Iberia Lufthansa SAS

Also used by Online travel agencies including ebookers Expedia Opodo Flights Any fares Over 500 individual airlines Over 120 individual airline theybsites Over 90,000 travel agencies Over 76,000 hotels

SABRE

American Airlines All Nippon Airways Cathay Pacific

Expedia Travelocity Anyfares Kayak ~ 66 ~

Airways China Airlines Singapore Airlines Galileo Aer Lingus Air Canada Alitalia Swissair TAP United Airlines Worldspan Delta Norththeyst

Over 20 individual airlines

CheapTickets ebookers Ixeo

Orbitz Hotwire Priceline

Patheo

KLM Finnair Lufthansa VA

Online Travel agencies including Airgorilla Flights Kayak Anyfares American Express

Abacus

Cathay Pacific ~ 67 ~

Airways

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Lessons Learnt

Attended the Phone calls Under the Organization I attended the phone calls of the customers, tourist and various others parties to solve their queries. This communication experience or learning very helpful and beneficial for me in todays practical world and I am very glad after having the experience to work in practical module. Interaction with the domestic & international tourists Under my training period the main thing I learnt was how to interact with the domestic & international clients. I learned the basic condition and need of clients along with the difference between own country people and the tourist/foreigners. People from other countries who came to visit our prestigious nation they have wonderful thoughts about India & Our Culture, Custom & rituals. This makes me proud of myself and my country. Working Experience with Professionals Another Experience I have learned i.e. The working with the professionals and Experts of the tourism industry . The Knowledge and Information which is provided by them is very prestigious for me. I also learnt about the working conditions or working Environment of the Organization .This experienced make me familiar with the dynamic environment of the todays world. Delivering the Information In the working of TSI, my major work responsibilities are to deliver/ provide the information to the Customer. Under the Organization my work is to only provide all the information to the clients and informed them about the companys products& services of the company and asks about their requirements. I have also worked on solving customers queries and confusions.

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 Ticketing & Reservations During the practical session I learned how to book/reserved the seat in fights. There are different kinds of codes provided to different location to book the ticket and Different kind of software which are used by the Companies/ Organizations for the booking the tickets.

Go with the Professionals to various Companies

In the organization, I have to go to the companies which interact with my company and see how the people interact with the different companies head.

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FINDINGS AND RECOMMENDATION

Le Passage to India Holidays of India offers packages that cover every conceivable tour requirement.

If people, who aware about Le Passage to India booking their ticket through travel agencies. Then many people take good packages.

Le Passage to India provides very cheapest tour packages but in INDIA so many peoples booking their ticket online. And some doesnt go any ware through any agencies.

One another point that Company need to view is that they should provide discounts or some kinds of offers to their Customers.

Since 15 people out of 100 thinks bad about the company so company must need to take necessary actions to improve these data and provide more service to their customers.

If people, who aware about Le Passage to India booking their ticket through travel agencies. Then many people take good packages.

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 To LE PASSAGE TO INDIA employees, LE PASSAGE TO INDIA provide a challenging, fun-filled and rewarding work environment that keeps they motivated to perform to the peak of their potential.

Conclusion
An extensive review of the topic Inbound Tours reservation & customer handling." it was found that the most important factors conductive to handling the customers or tourists: Supportive working environment The work itself. Working hours. Clean and hygienic working place. Behavior and nature of the personnel.

These training and experience helps me to explicate my working experience in front of others organization. And helps me to communicate my working experience in my study and working life.

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BIBLIOGRAPHY

WEBSITE *www.wikipedia.com *www.lepassagetoindia.com *www.google.com

BOOKS * Negi, Jagmohan., Air Travel Ticketing & Fare Construction Kanishka Publishers 2004, New Delhi * Chand Mohinder., Travel Agency Management: An Introductory Text. Anmol Publication Pvt. Ltd. New Delhi 2000

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