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SAP Thought Leadership Paper

Technology
SAP Technology Vision
Leveraging Technology Innovation
to Reshape Your Business
Table of Contents
SAP TechnoLogy ViSion – LeVerAging TechnoLogy innoVATion To reShAPe your BuSineSS
5 Foreword
6 executive Summary
Drivers of Innovation and Technology
SAP Technology Vision
A Timeless Platform for
Timeless Software
8 improve your Business with
Analytics and Mass-Data
Technologies
Growing Expectations for Speed
and Usability
In-Memory Computing Solutions
That Help Businesses Run Better
Better Business Decisions Through
Analytics
Forward-Looking Predictive and
Prescriptive Analytics
10 increase competitiveness by
Leveraging cloud computing
and Virtualization
Cloud Infrastructure Resources
Considerations for Developing
a Cloud Strategy
12 Build Better connections to your
customers and Partners Through
networks
The Business Network of the
Future
Timing Is Right – SAP Technology
Is Ready
14 Provide information Anywhere,
Anytime, on Any Device
Trends Alecting Application
Development for Mobile Devices
The Right Mobile App Every Time
16 Oher the Right User Experiences
A New Generation Demands a New
Experience
SAP’s Strategies to Improve the
User Experience
18 Secure your Data
The Need for Powerful Security
Frameworks
SAP’s Proactive and Holistic
Approach to Security
21 conclusion
5 SAP Thought Leadership Paper – SAP Technology Vision
SAP is a recognized leader in creating
and delivering technology solutions to
organizations of all sizes in virtually every
country and in every sector of activity,
enabling them to innovate, run better,
and improve people’s lives.
The purpose of this document is to
share our technology vision with you,
our customers and partners, and with
other inluencers ol technology. This
vision includes a look at the main forces
reshaping today’s technology landscape
as well as strategic questions related to
business and technology innovation that
must be addressed to ensure continued
success in a world that is changing at an
accelerated pace.
Numerous forces are reshaping industry
as a whole. However, we believe there are
four that exert the greatest pressure:
the emergence of new business models,
the pace of innovation, the cost of doing
business, and intensifying consumer
inluence.
The impact of these forces can be seen
very clearly in our three focal points of
innovation at SAP: in-memory computing,
mobility, and cloud strategies.
In this technology age of breakthrough
innovations, people expect perhaps
nothing more than speed and agility
delivered and enabled without disruption.
To this end, our innovative in-memory
computing strategy focuses on delivering
breakthroughs in information provisioning
and consumption while simplifying its
management without disruption. This
means your business operations can be
investigated and decisions made based
on the situation right now, rather than
as it was last week. Our mobility strategy
is directed at providing access to infor-
mation, virtually anywhere and anytime,
supporting seamless consumption of
critical enterprise information resulting
from consumer-driven demands and an
increasingly mobile workforce. Our cloud
strategy supports the provision of these
services in a manner that grows and
shrinks as needed.
A key aspect of our vision is the appli-
cation of design principles to help ensure
both functional and operational aspects
of quality. One of the most important and
overarching principles is timeless soft-
ware: delivering innovation in technology
and enterprise applications to our cus-
tomers without any disruption to their
business.
This technology vision paper will help
you address key objectives and issues
when thinking strategically about your
investment in enterprise technology
solutions. For example, how can mobility,
cloud, and in-memory computing be
employed to deliver new capabilities,
expanding and even helping to create
new markets? How will you be able to
delight your customers with a superior
user experience while remaining secure
and accountable?
Ultimately, we want you to be able to
employ our new technologies to drive
business growth while positively impact-
ing people’s lives. We see consistent
proof that technology solutions can be
signilcant levers lor business innovation
and transformation, reaching beyond
company walls to customers, suppliers,
and the entire business network. I sincerely
hope this document provides you with
information and insights that will help
your business innovate and run better.
Dr. Vishal Sikka
Chiel Technology Olcer
Member of the Executive Board, SAP AG
January 2012

Foreword
STrATegic oBjecTiVeS ThAT DriVe The DeVeLoPMenT oF new TechnoLogy, ProDucTS, AnD SerViceS
Executive Summary
The speed of innovation in information
technologies provides huge opportunities
for organizations to improve the way they
do business. To maximize the use of new
innovation, though, it is imperative that
organizations lrst consider their existing
IT infrastructure. Oftentimes, legacy IT sys-
tems consist of heterogeneous and siloed
system landscapes, which require con-
stant maintenance and adaptation to
keep up with new business models, com-
pliance regulations, and other change-
driving factors.
Just maintaining and adapting these
existing systems is complex and costly and
leads to a loss of agility and competi-
tiveness over tine. To elciently and
electively translorn these íT systens,
organizations need to consider the latest
developments and innovations while
sinultaneously lguring out how to lever-
age their existing investments. Any
changes should be implemented at a pace
appropriate to each individual organiza-
tion to ensure they meet both budgetary
and organizational goals.
Successful transformation includes
constant optimization of existing infra-
structure and applications, paired with
the introduction of new functionality based
on innovations that may be evolutionary or
disruptive. Examples of disruptive innova-
tions include ubiquitous Internet access,
which now enables an increasing number
ol cloud olerings, continuous availability
ol services through all kinds ol devices,
and the rise of social media and other
social and business networks that increas-
ingly inluence the way we do business.
DriVerS oF innoVATion AnD
TechnoLogy
Four na|or trends are heavily inluencing
and driving the next wave of innovations
and technologies, and it is imperative that
IT organizations are equipped to support
this fast-changing business environment.
More Data is Available
Data volumes keep increasing. This new
reality requires alternate ways of thinking
if you want to turn data into valuable busi-
ness information. Capturing and measur-
ing our surroundings promises more
transparency, and the data provided
from all kinds of networks and sensors is
extremely valuable. The constant stream
of real-time data needs to be managed
elciently, and perlornance becones the
driving factor. To take full advantage of
these data streams, data analysis becomes
key, and the more this happens in or
near real time, the higher the impact and
the greater the benelts lor the decision·
making processes of organizations.
More Distribution and consumption
channels Are open
Information and processes become
more distributed as businesses expand
into new geographies, new partner net-
works, and new customer-facing channels.
This development leads to information
distribution across networks, data
centers, business systems, market-
places, and communities. As more and
more mobile devices are used to access
information and processes, IT solutions
need to be ready to support all kinds of
consumption channels. Companies need
to keep pace with the unpredictable and
very fast lifecycles of new devices with
new features.
The iT infrastructure Moves to the cloud
With more than half the world’s servers
now virtualized or deployed on either an
internal or public cloud platform, it is
clear that cloud computing has become
the deployment option of choice for new
and renovated enterprise applications
alike. The speed and ease of deployment
alorded by cloud platlorns, coupled
with unprecedented scalability and
attractive cost model, have convinced a
large number of CIOs to develop a cloud
strategy for their organization.
As issues of accountability, security,
and data governance are progressively
addressed by cloud platform providers,
we expect more and more core enter-
prise applications to move to the cloud.
The cloud in its hybrid public-private
form will become the primary, and often
the only, deployment environment for
new applications. Enterprise applications
that reside in the cloud will be enriched
with unique functionalities only possible
in the cloud, such as cross-organizational
collaborative data analysis, simulation,
or planning.
consumers Lead the enterprise
In the past few years, most technology
trends have arisen within the consumer
sector, with companies such as Apple
and Google at the wheel. The advent of
broadband mobile Internet and today’s
massive expansion of 4G networks have
been inluenced by the success ol devices
such as iPhones and iPads paired with
Apple’s joint market entry with AT&T.
This development was further fueled by
the availability of content – like music on
iTunes and video content on YouTube.
Google’s need to scale out its operation
has driven and inluenced nany ol the
developments in cloud computing and
big-data strategies. Amazon’s monetiza-
tion of surplus computing capacity has
contributed to increase the maturity
of virtualization technologies, bringing
those into the mind of every CIO.
7 SAP Thought Leadership Paper – SAP Technology Vision
The innovation speed and force of con-
sumer technology have become the key
technology drivers in the enterprise
space, and this innovation remains rela-
tively unpredictable. Nobody knew that
social networks would arise with such
force or which of them would become
market leaders.
Enterprise íT vastly benelts lron inno-
vation, but it is also challenged to
develop strategies to adapt quickly to
new trends and keep up with changing
expectations of customers and employ-
ees. Oanilcation, devices with intuitive
touch interfaces, tablet PCs, gestures,
and social networking are just some
examples of new trends making it into
enterprise IT.
SAP TechnoLogy ViSion
The IT industry has seen several funda-
mental changes in how companies run
their business processes. One wave of
innovation replaced mainframes with
client·server architecture and olered
the capability to run business processes
in real time. Further waves introduced
higher-level programming languages,
Internet-scale application servers, and
dynamic languages. With each wave, the
level of abstraction moved up and com-
moditized technologies that were previ-
ously cutting edge.
Timeless enterprise Applications
Today, information technology is once
again at an inlection point. The trends
we outlined are enabling new scales of
cost and performance, but they are also
increasing the heterogeneity of platforms
and applications. As such, many infra-
structure components considered as cut-
ting edge today will become commodities
in the same way application servers or
operating systems did in the past.
Organizations will have to adapt to an
increasingly faster pace of emerging IT
trends while continuing to provide cur-
rent service levels to the business with-
out disruption. At the same time, they
will be challenged to leverage IT advances
to innovate their own processes and
introduce new ways to operate and opti-
mize their business.
Enterprise systems, however, tend to
live for periods of time measured in
decades during which they are exposed
to constant pressure to interact with
new, emerging technologies. However, at
the same time, the technologies used to
build the systems become obsolete.
Enterprise applications developed well
over a decade ago are still in use today
and now need to communicate with
twenty·lrst·century applications running
on mobile devices or in the cloud and
interact with social network platforms.
On the other hand, for some enterprise
systems, technology advances clearly
outpace the business need for change.
These systems keep on delivering good
business value, and there is no business
|ustilcation to undergo a technology
upgrade in the near future.
These two conlicting lorces result in
dilerent parts ol enterprise systens
evolving at dilerent speeds: sone parts
are required to evolve more quickly while
others can continue to operate on an
“outdated” technology stack.
Successful technology platforms will
need to acconnodate nany dilerent
runtime, scalability, and deployment
options. At the same time, the focus of
these platforms will move to managing
this heterogeneity with a homogeneous
operating and development experience.
This enables a platform to provide new
levels of abstraction, so that companies
can focus on optimizing their business
rather than optimizing their IT landscape.
A TiMeLeSS PLATForM For
TiMeLeSS SoFTwAre
1
The overarching principles of timeless
software, which SAP applies to its tech-
nology platform and all its enterprise
applications, create stable interfaces that
allow the renovation of core functionality
and the consumption of technology inno-
vation independently of each other.
The new programming model sup-
porting timeless software focuses on
capturing the essence of a business
application. At its core is an extensible
framework for capturing the business
entities of an application and their
interaction model, and keeping them
separate from the assumptions of the
underlying technology stack and free of
technology·specilc optinizations. This
new programming model comprises a
set ol donain·specilc languages that
enable the applications to evolve free of
the constraints of the runtime environ-
ment and to work with other applications
regardless of their technology of choice.
It is designed to be interoperable with
many programming languages and run-
time environments. The framework itself
is extensible, thereby maintaining the
“timelessness” of the approach and
opening up the platform for future exten-
sions without disruption to enterprise
applications.
In this paper we focus on the strategic
objectives that any organization should
look at when trying to successfully turn
challenges into opportunities. These
objectives, together with SAP’s commit-
ment to timeless software, are the
foundation of SAP’s vision, driving
and directing the development of new
technology, products, and services.
Know your BuSineSS. DeciDe wiTh conFiDence. AcT BoLDLy.
Improve Your Business with
Analytics and Mass-Data Technologies
More and more data is being produced,
and more of it is relevant to your organi-
zation. Historically, when we talked about
organizational data, we would usually think
of data generated by and managed within
the four walls of our own organization.
Then we found that data was distributed
across multiple systems – and sometimes
across multiple organizations – resulting
in the need for new systems to help con-
solidate it.
Fast-forwarding to today, organizations
are seeing the value in all kinds of new data
sources, from logs and machine-generated
data to unstructured data such as e-mail
and tweets. Leveraging these new sources
of data gives rise to a whole host of new
problems, such as a massive explosion in
data volumes, data privacy issues, informa-
tion governance policies and compliance,
and the need for real-time responsiveness.
The good news is that this change is
forcing a renewal of the technologies
underpinning these data challenges.
Hard ware performance continues to im -
prove at a rapid pace, while the cost of
new hardware continues to fall, making
the technology accessible to a wider
audience.
Changes to the hardware stack are
driving critical changes to the software
stack, giving rise to new systems that can
natively leverage the power unleashed by
the new hardware. Perhaps the hardest
hit component in the traditional software
stack is the relational database, whose
age is beginning to show. We are seeing
new data platforms emerging, solving
challenges ranging from streaming of
data in real time to low-latency and high-
scale problems.
growing exPecTATionS For SPeeD
AnD uSABiLiTy
The accomplishments of companies like
Apple and Google have opened the eyes
of consumers to see what is possible
with new technology. Users’ expectations
from technology have skyrocketed, both
lor their use at hone and in the olce.
Despite the increase in volume and
types of data that they want to access,
users also have an insatiable appetite for
faster and faster results, and they bring
these same types of expectations to enter-
prise applications. Banks can do real-time
risk management. Utility companies can
analyze smart-meter data in real time.
Across all industries, in-memory com-
puting is simultaneously enabling new
horizons and simplifying the existing lay-
ers of complexity without disruption.
in-MeMory coMPuTing SoLuTionS
ThAT heLP BuSineSSeS run BeTTer
SAP is proud to be at the forefront of this
software renewal, bringing the transfor-
mational power of in-memory computing
to the enterprise and wiping out layers of
complexity and latency in existing soft-
ware architectures. This breakthrough
in in-memory analytical functionality is
empowering organizations to analyze
massive volumes of data quickly enough
to exploit time-critical business opportu-
nities and avert threats.
Because software logic is “pushed
down” to run right where the data resides,
in-memory computing solutions designed
by SAP enable all types of calculations to
run at unparalleled speeds. It is no longer
necessary to pull data up and down
through multiple software layers, creat-
ing performance challenges and data
volume restrictions. You can trust deliv-
ered data, delne, plan, and align perlor-
nance goals and netrics, proactively
balance risks and opportunities, respond
in stantly, take coordinated action on
the best decision, and learn lron best
practices.
But beyond being a platform for enabling
real-time analysis on big data, in-memory
technology from SAP also serves as the
foundation for a new class of applications
that leverage the power of mass-data
technologies.
BeTTer BuSineSS DeciSionS
Through AnALyTicS
From long-range forecasting to opera-
tional reporting and decision making,
advances being made with in-memory
technology are changing the fundamen-
tal nature of analytics.
The boundary between the “transac-
tional world” of online transaction pro-
cessing (OLTP) and the “analytical world”
of online analytical processing (OLAP) is
being redelned. Historically, pushing
analytics into separate systems intro-
duced many compromises, such as the
“freshness” of data for analysis, where
data needed considerable time to go from
the OLTP system into the OLAP system,
or redundancy, with data replicated in at
least one OLTP system and numerous
times inside the OLAP system to enable
faster reporting and analysis.
9 SAP Thought Leadership Paper – SAP Technology Vision
activities that were often relegated to
specialized systems in the past and can
now be brought to the forefront with in-
memory technology.
One of the key advancements beyond
predictive analytics is that of prescriptive
analytics, where the system is able to not
only make a prediction but actually make
a recommendation to the decision maker
on what the action should be, based
upon a predicted outcome. For most
types of forward-looking analytics, there
is a saying that “more data beats better
algorithms,” which is why advancements
in in-memory computing provide such a
critical platform on which this analysis
can take place.
Despite the increase in complexity and
sophistication in analytics, the demand
for self-service analysis is increasing.
People are demanding more and more
control over their data and analytical
models and often take matters into their
own hands to ensure they have this free-
dom. To support the quest for data and
knowledge, we believe that applications
need to be designed to work with and
leverage organizations’ existing IT invest-
ments while simultaneously empowering
enployees with the lreedon and lexibil-
ity they need to run their business on a
day-to-day basis. To achieve that goal, it
is important to mask the underlying
complexity of analytics with a simple and
appealing user interface and to support
new methods with which employees can
interact with their data. This includes
analyzing data on the go – through the
Web and on mobile devices – while also
supporting the collaborative nature of
analytics: digging into the meaning of
numbers, debating back and forth until
there is agreement, and working out a
future plan of attack. We believe this
trend of disintermediation of data is
excellent news, as it highlights the criti-
cality of this information in decision-
making processes, thereby reinforcing
the need for powerful analytics to help
businesses run better.

The promise of in-memory computing
is to be able to run powerful analytics in
place, directly on the raw data. This type
of real-time decision making and deci-
sion support truly enables delivery of the
closed·loop vision. For the lrst tine, you
could imagine scenarios such as a cus-
tomer calling into a call center and the
system immediately making real-time
product recommendations after review-
ing the customer’s purchasing patterns,
looking into current inventory on hand,
and searching for ongoing specials.
ForwArD-LooKing PreDicTiVe AnD
PreScriPTiVe AnALyTicS
Organizations are beginning to broadly
adopt forward-looking analytics. They
want to know what is coming their way,
understand potential risks, and – per-
haps the nost dilcult task ol all - when
the unexpected happens, analyze the sit-
uation and react in real time. Planning,
forecasting, and simulation are critical
SAP is proud to be at the forefront of software
renewal, bringing the transformational power
of in-memory computing to the enterprise and
wiping out layers of complexity and latency in
existing software architectures.
Increase Competitiveness by Leveraging
Cloud Computing and Virtualization
Decades ago, most organizations relied
on their own power generators for elec-
tricity. Today, in most countries, they use
the public grid, the same one that also
serves individual consumers. Privately
owned generating capacity is used as
backup in case of outages or other emer-
gencies. Relying on the public grid has
proven to be nore cost·elcient and
good enough.
With the emergence of cloud comput-
ing and virtualization, companies are
faced with a similar choice in IT. Should an
application reside in the cloud or remain
on premise? Cloud computing and virtu-
alization are innovations that began as
hyped topics and then matured into estab-
lished concepts used for operating data
centers and building new kinds of business
software. Similar to other successful
innovations, cloud conputing benelts
exponentially from the combination
ol several elects, two ol which are the
sharing of infrastructure resources
(cloud infrastructure) and the coexis-
tence of consumers of cloud software.
cLouD inFrASTrucTure reSourceS
From a technical standpoint, cloud infra-
structures leverage virtualization for the
purpose ol better elciency, which results
in lower costs. Virtualization allows for
multitenancy on the infrastructure tier,
which leads to better use of resources,
such as CPUs, networks, and databases.
At the same time, cloud computing allows
applications to be olered, nanaged, and
continuously evolved without involvement
of the customer.
The advantages of cloud computing
include elective deploynent ol solutions
and scale of computing capacity. And
because of this, cloud computing repre-
sents a paradigm shift in the way appli-
cations and IT services are developed,
sold, deployed, maintained, and con-
sumed. Based on centrally managed sys-
tens, cloud olerings can be consuned
almost instantly and are highly elastic –
allowing customers to start quickly, test
in small settings, and, if required, scale
globally with a few mouse clicks. If demand
vanishes, customers can reduce their
consumption and their associated costs.
This is possible through the central
sharing of infrastructure and intelligent
separation of concerns on the software
layer, while keeping the whole system
homogeneous and therefore easy to
manage. With cloud computing, it is pos-
sible to leverage large pools of resources
and communities for individual consum-
ers. Cloud computing has enabled soft-
ware products like Google Maps, Face-
book, and YouTube, has created entirely
new categories ol soltware, and enabled
a plethora of new use cases.
From a business case standpoint,
cloud computing gives participants and
users direct or indirect access to informa-
tion previously inaccessible or unknown.
The use of shared resources between dif-
ferent customers or consumers allows
the sharing of data with other parties
within the cloud without the need for com-
plex integration projects – given appro-
priate software design. Examples include
collaborative supplier relationship man-
agement and sharing of social or busi-
ness data within networks.
As a result, the benelt ol accunulating
critical masses of consumers in a soft-
ware or application cloud gives the oper-
ator access to analytics, which enables
achieving even higher-value use cases.
One prominent example is Amazon’s ana-
lytics of buyers’ behavior, which allows
Anazon to create highly tailored oler-
ings to their customers, resulting in a
nore proltable business. Developing
scenarios and creating soltware specil-
cally designed to leverage these functions
will become a main driver of success in
the future. Higher-value use cases range
from electronic data interchange (EDI)
FAcTorS For gAining MAxiMuM VALue FroM The cLouD
Advantaçes of c|oud con¦ut|nç |nc|ude efect|ve
solution deployment and scale of computing
capacity. As a result, cloud computing represents
a paradigm shift in the way applications and
IT services are developed, sold, deployed, main-
tained, and used.
11 SAP Thought Leadership Paper – SAP Technology Vision
within business applications to connect-
ing and identifying sales channels within
social networks to leveraging communi-
ties to create content.
conSiDerATionS For DeVeLoPing
A cLouD STrATegy
Which key areas need to be considered
when organizations work on their cloud
strategies? Cloud adoptions are limited
today by the availability of cloud-based
olerings that are enterprise·ready. When
evaluating cloud products for use in an
enterprise environment, organizations
should look into security, governance,
performance, business continuity, and
the laws and regulations. For a success-
ful enterprise-wide adoption, trust in the
cloud provider is a key prerequisite.
What are some key attributes that an
organization should look for when
reviewing its own cloud computing and
virtualization strategy? You should look
for vendors and partners who provide a
comprehensive portfolio. This means the
vendor should deliver solutions for each
type of organization, from a complete
on-demand suite for growing midsize
companies to line-of-business solutions
for well-established large enterprises
to technology and services to helping
potential customers virtualize and man-
age their on-premise systems through
the cloud.
Organizations should look for a vendor
who olers hybrid, networked solutions.
Your selected vendor should build or
deliver networked solutions that oler
seamless integration across all elements
of an on-demand scenario (software,
infrastructure, platform, and cloud ser-
vices) as well as oler a lull on·prenise
solution suite.
Lastly, the right vendor should be able
to provide an open, global platform and
ecosystem. The vendor should bring
global scale and reach to customers and
partners alike and provide an on-demand
platform that is open to a broad ecosys-
tem of partners to drive greater innovation.
SAP helps ensure that the cloud deliv-
ers maximum value to its customers.
The SAP® technology platform is evolv-
ing to support lexible deploynent nod-
els that leverage cloud-operation and
cloud-scale models. We are also extend-
ing development tools and programming
nodels to elciently include cloud
requirements in the core design of the
software, enabling customers to easily
leverage both cloud computing and
existing cloud services. SAP is creating
and olering services that will leverage
the cloud to provide value-add to our
customers and their customers. We help
our customers understand how to inte-
grate on-premise and cloud functionality
so that they work together and support
end-to-end business processes. In addi-
tion, we assess which IT functions should
stay on premise and which should move
to the cloud today and tomorrow.

We help our customers understand how to
integrate on-premise, cloud, and mobile
functionality in a secure way so that they have
an agile and adaptable approach to mitigating risks
as t|ey are cont|nuous|y |dent|fed and assessed.
Build Better Connections to Your Customers
and Partners Through Networks
Today’s enterprises operate within a
complex network of relationships. Some
ol these relationships are collaborative,
others are competitive. Some are stable
and long-lived, while others are transi-
tory. Some relationships are imple-
mented via automated processes, while
others are facilitated via human
collaboration.
Unfortunately, today’s enterprise soft-
ware only partially captures this network
of relationships. When an enterprise
application maintains information about
business relationships, it typically does
so from a very narrow focus, usually per-
taining to a single business function. As a
result, an enterprise rarely has visibility
into its full range of business relation-
ships. Consequently, it is unable to iden-
tify preexisting relationships or establish
new ones easily. Apart from leading to
missed business opportunities, this lack
ol visibility can also hide signilcant busi-
ness risks, such as a shared dependence
on a single upstream supplier.
The BuSineSS neTworK oF The
FuTure
State-of-the-art business network tech-
nology ains to overcone this delciency
by creating a common foundation that
can represent all types of business rela-
tionships and the various business net-
works they support. Enterprises will
join the business network once, discover
their existing business relationships
or create new ones, and self-organize
into multiple short-term or long-term
process·specilc collaborative networks.
A given enterprise may play multiple
roles in these networks and will always
have control over what is shared with
other members of the networks.
Business network technology prom-
ises to power a new class of applications
that require many-to-many connections
between companies and support multi-
party collaboration or multitier visibility.
Examples of these include supplier col-
laboration, marketing collaboration,
product traceability, and supplier sus-
tainability. Business networks will enable
customers, partners, and other third par-
ties to build many such applications, all
of which reinforce one another synergis-
tically because they run on a common
business network foundation.
This technology would not be possible
without the key technology drivers: ubiq-
uitous Internet access, cloud services,
and large-scale in-memory computing.
Although these services have been avail-
able for a while, enterprises have begun
to overcome their initial wariness toward
cloud-based solutions relatively recently.
In addition to the technology drivers,
security and data privacy are key topics
in business networks where competing
companies are participants.
TiMing iS righT – SAP TechnoLogy
iS reADy
SAP technology provides a set of cloud-
based foundational services used to con-
struct business network solutions that
are accessible via standard Web-based
application programming interfaces
(APIs). Business network solutions may
be built on any platform best suited to
them, provided they represent their net-
works using the foundation. Foundational
services include all that is necessary to
capture and manage networks of busi-
ness relationships, including registration,
business directories, authorizations, and
relationship management. In addition,
services for facilitating the construction
of collaborative business services are
essential, such as data sharing, process
integration, user collaboration, network
analytics, metering, rating, and feedback.
A key benelt ol providing a connon
set of services across these functions is
that it allows business networks to pro-
vide value-added functionality that cuts
across all applications. For example,
using a common data-sharing or
coMMon FounDATion For ALL TyPeS oF BuSineSS reLATionShiPS AnD neTworKS They SuPPorT
13 SAP Thought Leadership Paper – SAP Technology Vision
process-integration service enables
insights to be gained by examining data
across a set of applications (subject to
visibility controls, of course). In return,
this enhances the value of business
networks, enticing more and more
applications to be constructed on it,
thus creating a virtuous cycle.
SAP technology enables the construc-
tion of a powerful class of business
network applications that support multi-
party collaboration or multitier visibility,
giving organizations the ability to easily
create, manage, and have visibility into
their complex network of business rela-
tionships. At the same time, the technol-
ogy also allows existing applications
to be extended with business network
functionality so that organizations can
take advantage of business network
opportunities from within their existing
applications. Built on a common network
foundation, SAP applications synergisti-
cally reinforce one another by allowing
value to be gained across the applications
as well as from the applications them-
selves, thus giving customers value
beyond what they would obtain from an
isolated set of applications.
SAP is building a strong business net-
work foundation by developing additional
business network technologies and addi-
tional services. The business network
solutions being built on this foundation
enable organizations to create instant
value by leveraging their existing busi-
ness relationships and increase competi-
tiveness by forging new ones. Business
network functionality will not only be pro-
vided as part of new applications but will
also be built into existing SAP applica-
tions, thus preserving IT investments.
You can take advantage of new business
network opportunities incrementally,
lrst lron within your existing applica-
tions and then gradually adopting new
network-based applications.
A fex|b|e tec|no|oçy ¦|atforn becones t|e
essential enabler. It can help to run existing
systens nore efc|ent|y, w|||e at t|e sane t|ne
ofer|nç aç|||ty to res¦ond to current and future
business challenges and new technology trends.
Provide Information Anywhere, Anytime,
on Any Device
Mobility is the new frontier of human-
machine interaction. The global adoption
of mobile computing devices has out-
paced the adoption of any other tech-
nology in the history of mankind. The
advancement in wireless technologies,
phenomenal innovation in mobile device
technologies, and the adoption of soft-
ware consumption and development
standards have fueled an ecosystem of
accelerated innovation and adoption.
The presence of mobile devices with
various functionalities (from standard
mobile phones to smartphones to tab-
lets) across all strata of society is already
a reality, and a majority of people will use
smartphone devices in the foreseeable
future.
In the consumer world, people are
handling more and more tasks with their
mobile devices, going back to their per-
sonal computers only when mobile
devices don’t meet their needs. This
change in behavior is alecting users'
expectations of business-grade applica-
tions, raising then signilcantly. To neet
these new expectations, organizations
need to make more data and processes
available on all kinds of devices so that
people can accomplish their tasks with
the device of their choice – anywhere,
anytime. As a result, when developing
business applications, IT organizations
will focus on provisioning data and pro-
cesses to accomplish certain tasks
rather than on the design of a single user
interface. This will lead to the availability
of business applications in multiple forms
on multiple devices. To achieve this,
though, IT organizations need to take
into account some key considerations.
TrenDS AFFecTing APPLicATion
DeVeLoPMenT For MoBiLe DeViceS
First, there is a fundamental distinction
between applications for desktops and
apps for mobile devices. A mobile app
provides information to achieve one spe-
cilc task and has a predelned low.
Desktop applications focus on solving
business problems or understanding a
bigger picture and, therefore, have no
predelned low in the user interlace, all
information a user might need has to be
discoverable. This means that the func-
tionality of a desktop application on a
personal computer is represented by
nany task·specilc apps on nobile
devices. In addition, these apps need to
interact with the native functions of a
specilc nobile device, such as available
location services.
Second, we are seeing more organiza-
tions allowing employees to use their
own personal mobile devices within their
company. IT organizations will have to
adapt to the fact that they cannot control
the deployment and management of
mobile devices and apps as they did for
desktop applications. Users will install
the apps they need themselves on their
devices. This lack of control needs to be
balanced with the concerns of corporate
CIOs with respect to data integrity, secu-
rity, maintainability, policies, governance
and compliance, and connectivity to
diverse business systems in order to
achieve an acceptable total cost of own-
ership and total cost of development.
In the future, the heterogeneity of
devices that our customers have to
support will result in an extremely high
number of apps created and respective
versions in use. To manage devices, apps,
and their versions, including support
for the above-mentioned IT qualities, a
platform and a strategic approach to
mobility in general are essential. Such
platforms will deploy into the cloud and
will be based on open standards, especially
on HTML, enabling end-to-end delivery
of mobile applications through stores or
other means for a large community.
The righT MoBiLe APP eVery TiMe
The opportunity for SAP, our customers,
our partners, and the entire ecosystem
to produce nunerous, yet specilc,
apps is huge. To make that happen, it is
necessary for the technology platform to
provision data with an easy-to-consume,
standardized interface, so that developers
can identify and expose the right data for
their own apps. As the functionality of
business applications is often very rich
and highly conlgurable, the necessary
information for consumption on a mobile
device should be served ready-made for
a specilc task.
Each SAP customer has a unique combi-
nation of system environment, user base,
and security requirements, resulting in
unique needs against a mobile strategy.
SAP technology, on the one hand, helps
open up existing business applications and
bundle inlornation lor consunption, on
the other hand, it helps develop mobile
applications across all SAP software
for a multitude of devices. This unique
combination of front-end and back-end
technologies enables our customers to
inplenent a best·lt nobile strategy
every time.
An ecoSySTeM oF AcceLerATeD innoVATion AnD ADoPTion oF MoBiLe APPS
15 SAP Thought Leadership Paper – SAP Technology Vision
To meet our customers’ current and future business
needs, SAP is developing an adaptable, extensible, and
open enterprise platform and infrastructure that delivers
current and complete information at any time for any
device – and with low total cost of ownership.
SuPPorT For The TrAnSForMATion oF The uSer inTerFAce on ALL DeViceS
Oler the Right User Experiences
An elective user experience is key lor bet-
ter business performance of organiza-
tions. It allows users to work intuitively
with software solutions no matter where
they are, thereby minimizing errors,
re ducing the need for user training, and,
in general, helping to achieve higher lev-
els of productivity.
Creating an elective user experience
is a challenge for every software com-
pany. Expectations for the look and
behavior of software are changing with
each generation of users and also with
new technologies and devices. Guide-
lines, patterns, and frameworks valid
today may be outdated, or even wrong,
tomorrow.
A new generATion DeMAnDS A
new exPerience
Today, we see two fundamental changes
in user experience expectations. On the
one hand, mobility has begun to outpace
the desktop experience. On the other
hand, the Facebook generation has come
into the workforce, and the generation
raised on AOL Instant Messenger (AIM),
Yahoo, and Amazon is now taking corpo-
rate management positions. The acceler-
ation of information access provided by
the Internet has taught both of these
generations to problem solve and make
decisions in real time.
The new generation of employees is
familiar with receiving information through
feeds, discovering content through arbi-
trary search, and collaborating instantly
by tagging, sharing, and pushing. People
are now accustoned to use nany diler-
ent sources of information, which often
occurs in real time, like on Twitter or
Facebook. They are used to a constant
overlow ol inlornation, which they try to
llter and prioritize. The attention span to
lnish a task is very short. íl a task cannot
be accomplished in an intuitive way, the
user will nove on to a dilerent task.
Voice, gesture, and natural language have
become part of daily life and are expected
by users, such as in-route guidance sys-
tems in cars. In addition, people are now
used to instantly sharing even the most
private information with a large audience
and spontaneously collaborating with or
forming short-lived workgroups.
What are the implications of this
change in user behavior and user expec-
tations for business software? Does it
nean that lnancial accounting will be as
easy as Facebook or Amazon activities?
How can organizations transform the
existing user experience of their applica-
tions toward newer and nore elective
paradigms?
This consumerization of IT has charac-
teristics that directly translate into IT
systems requirements, which, if not met,
can lead to rejection of enterprise user
interfaces. These requirements include
usability that meets the quality of top
Web and desktop products, just-in-time
information, on-demand information in
context with users’ current tasks, com-
bined analytic and transactional informa-
tion in the same user interface, bridging
the gap between information explosion
and limited human ability to handle large
amounts of data, social media function-
ality appropriate for the business envi-
ronment for enhanced teamwork, and
the ability to consume information on a
variety ol dilerent devices and lorn
factors.
Organizations must adapt to IT trends while
continuing to provide service to the business
without disruption. At the same time, they must
leverage IT advances to innovate their processes
and introduce new ways to operate and opti-
mize their business.
17 SAP Thought Leadership Paper – SAP Technology Vision
The user experience on a mobile device
needs to be much simpler and easier than
the desktop business application. While
mobile applications are geared toward
achieving a specilc task and therelore
adopt a simple, task-driven approach,
the “professional” user interface of appli-
cations will focus on problem solving. In
addition, a user’s expectation of how an
application should look and feel on a spe-
cilc nobile device is an inportant aspect
of mobility. For example, it is not only the
user experience that is important but
also the way information is structured on
an iPad versus a BlackBerry or a desktop
computer. When using an application for
a desktop computer, you can work with
tabs to structure your information. On an
iPad, people use the swipe gesture for
the same purpose. On a small device, you
always try to create specilc applications
lor specilc, snall tasks that you can
handle with just a few taps and clicks.
On the other hand, many professional
enterprise users will always need a fully
featured user interface, one that exposes
all functionality on large-display devices,
such as personal computers and laptops.
Applications are typically delivered
within a browser or a native user inter-
face, with a focus on solving problems
and understanding a bigger picture,
rather than achieving a specilc task
quickly with optimized usability.
SAP’S STrATegieS To iMProVe The
uSer exPerience
Many user paradigms in business software
are derived from technical shortcomings
of the past. The distinction between ana-
lytical and transactional content, single-
source user interfaces, and static screens
are artilcial constructs that are not valid
anymore.
A modern technology platform has to
support the transformation in user expe-
rience within the lollowing two dilerent
areas.
· improve existing applications –
The technology platlorn has to oler
generic functionality and frameworks
that apply to all existing applications.
These improvements provide access to
integrated analytics, social collabora-
tion, feeds, and information that is rel-
evant lor a specilc context, like loca-
tion, user, role, and social connectivity.
The distinction between data source
and information type is not relevant
anymore, as the focus is on the context
ol a specilc task. That leads to integ·
ration of relevant data and information
no matter where that data and infor-
mation come from.
· create new applications –
Fully endorsing a task-driven nature
and problem-solving attitude requires
new and creative user interfaces that
need to be built conpletely dilerently
than the interfaces of existing applica-
tions. To ensure an elective user expe-
rience, it is necessary to establish new
user experience guidelines and design
patterns. The technology platform helps
ensure that new applications behave
consistently and predictably by provid-
ing libraries, frameworks, and develop-
ment tools.
Providing the right user experience for
each device and task means balancing
consistency with the expectations of a
user lor a specilc context. This neans
that regardless of the native user experi-
ence ol a specilc device, there is always
one natural way to acconplish a specilc
task.
SAP continues to innovate and to
improve the user experience of SAP
applications. In addition, SAP continues
to provide transformation strategies for
customers who need to improve the user
experience of existing applications.
APPLicATionS DeSigneD wiTh cLouD AnD MoBiLe SecuriTy requireMenTS in MinD
Secure Your Data
In the past, the responsibility of the IT
security olcer was to nanage the devel-
opment and implementation of the cor-
porate security policy and standards.
ín addition, the olcer had to ensure
ongoing operation and maintenance of
a company’s IT resources, including
incident-response planning as well as the
investigation of security breaches within
the boundaries of the corporate network.
With the rise of trends like cloud and
mobile computing, these boundaries
become increasingly blurred.
The traditional olce environnent,
guarded behind the corporate lrewall, is
a relic of the past. The nomadic worker,
armed with a smartphone or tablet, can
communicate and collaborate from vir-
tually anywhere and at any time, using
social platforms and applications that
are operated in the corporate data cen-
ter, at a partner’s site, or in the cloud.
This rapidly changing environment,
paired with the pace at which new appli-
cations and devices are implemented
and deployed to the workforce, requires
íT security olcers to rethink enterprise
security.
The neeD For PowerFuL SecuriTy
FrAMeworKS
A key area that is nost alected by this
new type of networked solution is iden-
tity management, because users are no
longer constrained by the boundaries of
the corporate network. Most businesses
today rely on automated processes for
granting and revoking access to their
mission-critical applications, and provi-
sion identities across their user stores to
reduce operational complexity. Leading
organizations adopting a hybrid
approach to cloud computing are now
facing the challenges of integrating their
existing on-premise identity and access
management infrastructure with new
applications operated behind the corpo-
rate lrewall in the cloud or on devices
owned by their employees. To keep pace
with new innovations in cloud and mobile
computing, the ability to extend the
reach of existing identity and access
management processes within these
highly interconnected business networks
is a key function of any application plat-
form and security infrastructure.
A new level ol lexibility and agility is
also required for core security functions,
such as authentication and authorization,
to provide users, devices, and systems
with access to the data they require at
any time, from any technology, in any
location. For example, businesses will
have to accept the fact that the authority
for identifying and verifying their employ-
ees is not always a central corporate
directory or identity provider hosted on
premise. Instead, identity data will be
provided by many sources outside the
enterprise IT network perimeter. Enhanc-
ing traditional role-based access control
with attribute- and relationship-based
mechanisms will be a key concept for a
highly secure yet positive user experience
when working in these open, massively
distributed computing environments.
Being aware of the situational context,
next-generation business applications
will take into account the increasingly
quickly changing environment of the
user or mobile device and automatically
adapt security and privacy levels, such
as authorization rights, accordingly.
The underlying platform will provide a
contextual analysis that, for instance,
uses the reputation of an externally
authenticated user or an application as
a parameter for establishing a trust
relationship to another system in the
extended business network.
Secure application development is
imperative as well as a natural evolution.
Powerful security frameworks and
simple-to-use APIs will drive adoption
of these enhanced security models in
existing and new applications. They will
enable developers who are not experts
in cryptographic functions and protocols
to easily secure their applications with-
out requiring understanding of the
underlying complexity. A common set
of security-industry standards will be
applied consistently across all platforms
and applications deployed on premise,
on demand, and on device, to ensure
tight integration and seamless access
between all components and full interop-
erability in heterogeneous landscapes.
Intrusion detection and prevention are
ol utnost inportance in this nore lexi-
ble environment. More than ever, the
increasing openness, dynamics, and
interconnectedness of these business
networks require laster and nore elec-
tive responses to new attacks. Informa-
tion security management systems
established today will have to move from
reactive to much more proactive and
predictive security controls. What does
it take to make the real-time intrusion
prevention system a reality for business
networks that span across on-premise,
on-demand, and on-device solutions?
Consider, for example, the ability to pre-
dict and to prepare for the unknown or
the combination of advanced techniques,
such as the systematic and continuous
measurement of a new application’s
attack surface, with high-performance
analytic functionality introduced by
in-memory computing.
19 SAP Thought Leadership Paper – SAP Technology Vision
SAP’S ProAcTiVe AnD hoLiSTic
APProAch To SecuriTy
SAP consistently helps customers imple-
ment a secure hybrid cloud and mobile
strategy by keeping up with the highest
possible security standards for their
business-critical applications and data.
At SAP, we do everything possible to help
our customers run their business pro-
cesses securely, while enabling them to
concentrate on the success of their busi-
ness activities.
Maintaining security requires a holistic
approach. The SAP® technology platform
supports state-of-the-art identity man-
agement solutions that enable our cus-
tomers to build secure, collaborative
business processes and services. Our
solutions run in the cloud and on prem-
ise and can be consumed from anywhere
on mobile devices. SAP is also using a
very rigorous, secure software develop-
ment process to make sure that SAP sys-
tems are protected against current and
future security threats. We are extending
our secure software development pro-
cesses and security technologies to el-
ciently include new cloud and mobile
security requirements into the core
design of the software. This enables an
end-to-end holistic security approach for
cloud and mobile applications that are
connected with on-premise systems.
As security solutions evolve and
become more sophisticated, we believe
they should intersect and integrate more
seamlessly and synergistically. By inte-
grating otherwise siloed security tools,
an organization can gain greater insight
and visibility to potential threats and
attacks before and as they unfold. Our
integrated portfolio, which includes both
identity management and risk and com-
pliance solutions, provides exactly this
framework.
We are marching toward a proactive
and holistic security model. We help our
customers understand how to integrate
on-premise, cloud, and mobile capabili-
ties in a secure way so that they have an
agile and adaptable approach to mitigat-
ing risks as they are identiled and
assessed.
New technologies need to be integrated with
existing applications, and devices need to be-
come seamlessly connected and assimilated
into business processes.
Wondering how to leverage technology inno-
vations to reshape your business? Use the
SAP technology platform to tackle current
and future challenges and transform them
into new opportunities for your business.
21 SAP Thought Leadership Paper – SAP Technology Vision
FLexiBLe TechnoLogy PLATForM AS The eSSenTiAL BuSineSS enABLer
Conclusion
In this paper, we have examined the main
trends of innovation in information tech-
nology. But what does all of this mean for
SAP customers?
Processes and applications need to be
transformed toward the new reality in the
IT industry. New technologies need to be
integrated with existing applications, and
devices need to become seamlessly
connected and assimilated into business
processes. But how can existing systems
evolve to incorporate all these innova-
tions without disrupting the current busi-
ness? And how can organizations plan
for the necessary transformation to take
place at the pace they can accommodate
and choose?
This is where SAP innovations provide
huge benelts lor organizations. A lexible
technology platform becomes the essen-
tial enabler. It can help run existing sys-
tens nore elciently, while at the sane
tine olering agility to respond to current
and future business challenges and new
technology trends.
To meet our customers’ current and
future business needs, SAP is developing
an adaptable, extensible, and open enter-
prise platform and infrastructure that
delivers current and complete informa-
tion at any time for any device – and with
a low total cost of ownership.
Listening to our customers and under-
standing their needs is a lrst step, inno-
vation and execution are the next. SAP
has a proven track record of being a
leader in innovation for more than three
decades. A very large amount of SAP’s
revenue continues to be invested in
research and development for the bene-
lt ol all custoners.
As a result, organizations will continue
to see solutions coming from SAP that
oler superior lunctionality and unnatched
business value – solutions that help our
customers stay ahead of the competition.
In addition, SAP will help customers
leverage their investment in SAP products
by providing the right strategies and ser-
vices to transform them, step-by-step,
into a new generation of solutions. Look
to SAP as your partner when it comes to
leveraging innovation lor the benelt ol
your business.

LeArn More
To lnd out nore, visit us online at
www.sdn.sap.com/irj/sdn
/sap-technology-innovation.
FooTnoTeS
1. For more information, see the
Timeless Software blog series by
Vishal Sikka at http://bit.ly/v7rMEy.
www.sap.com/contactsap
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SAP products and services mentioned herein as well as their respective
logos are trademarks or registered trademarks of SAP AG in Germany
and other countries.
Business Objects and the Business Objects logo, BusinessObjects,
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Objects Software Ltd. Business Objects is an SAP company.
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Anytime. on Any Device Development for Mobile Devices The Right Mobile App Every Time 16 A New Generation Demands a New Experience SAP’s Strategies to Improve the User Experience 10 increase competitiveness by Leveraging cloud computing and Virtualization Cloud Infrastructure Resources Considerations for Developing a Cloud Strategy 18 Secure your Data The Need for Powerful Security Frameworks SAP’s Proactive and Holistic Approach to Security 21 conclusion .SAP TechnoLogy ViSion – LeVerAging TechnoLogy innoVATion To reShAPe your BuSineSS Table of Contents 5 6 Foreword executive Summary Drivers of Innovation and Technology SAP Technology Vision A Timeless Platform for Timeless Software 12 Build Better connections to your customers and Partners Through networks The Business Network of the Future Timing Is Right – SAP Technology Is Ready 8 improve your Business with Analytics and Mass-Data Technologies Growing Expectations for Speed and Usability In-Memory Computing Solutions That Help Businesses Run Better Better Business Decisions Through Analytics Forward-Looking Predictive and Prescriptive Analytics 14 Provide information Anywhere.

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supporting seamless consumption of critical enterprise information resulting from consumer-driven demands and an increasingly mobile workforce. However. run better. In this technology age of breakthrough innovations. To this end. This means your business operations can be investigated and decisions made based on the situation right now. Vishal Sikka Member of the Executive Board. Our cloud strategy supports the provision of these services in a manner that grows and shrinks as needed. Our mobility strategy is directed at providing access to information. rather than as it was last week. We see consistent proof that technology solutions can be and transformation. and the entire business network. and improve people’s lives. how can mobility. For example. enabling them to innovate. the cost of doing business. cloud.Foreword SAP is a recognized leader in creating and delivering technology solutions to organizations of all sizes in virtually every country and in every sector of activity. One of the most important and overarching principles is timeless software: delivering innovation in technology and enterprise applications to our customers without any disruption to their business. suppliers. people expect perhaps nothing more than speed and agility delivered and enabled without disruption. and in-memory computing be employed to deliver new capabilities. mobility. reaching beyond company walls to customers. and intensifying consumer The impact of these forces can be seen very clearly in our three focal points of innovation at SAP: in-memory computing. The purpose of this document is to share our technology vision with you. we believe there are four that exert the greatest pressure: the emergence of new business models. Numerous forces are reshaping industry as a whole. I sincerely hope this document provides you with information and insights that will help your business innovate and run better. we want you to be able to employ our new technologies to drive business growth while positively impacting people’s lives. virtually anywhere and anytime. our customers and partners. and cloud strategies. and with vision includes a look at the main forces reshaping today’s technology landscape as well as strategic questions related to business and technology innovation that must be addressed to ensure continued success in a world that is changing at an accelerated pace. This technology vision paper will help you address key objectives and issues when thinking strategically about your investment in enterprise technology solutions. the pace of innovation. expanding and even helping to create new markets? How will you be able to delight your customers with a superior user experience while remaining secure and accountable? Ultimately. our innovative in-memory computing strategy focuses on delivering breakthroughs in information provisioning and consumption while simplifying its management without disruption. Dr. A key aspect of our vision is the application of design principles to help ensure both functional and operational aspects of quality. SAP AG January 2012 SAP Thought Leadership Paper – SAP Technology Vision 5 .

Capturing and measuring our surroundings promises more transparency. most technology trends have arisen within the consumer sector. and the data provided from all kinds of networks and sensors is extremely valuable. deployment environment for new applications. compliance regulations. This development leads to information distribution across networks. security. More Distribution and consumption channels Are open Information and processes become more distributed as businesses expand into new geographies. with companies such as Apple and Google at the wheel. The advent of broadband mobile Internet and today’s massive expansion of 4G networks have such as iPhones and iPads paired with Apple’s joint market entry with AT&T.STrATegic oBjecTiVeS ThAT DriVe The DeVeLoPMenT oF new TechnoLogy. More Data is Available Data volumes keep increasing. new partner networks. Examples of disruptive innovations include ubiquitous Internet access. data centers. legacy IT systems consist of heterogeneous and siloed system landscapes. which require constant maintenance and adaptation to keep up with new business models. have convinced a large number of CIOs to develop a cloud strategy for their organization. and data governance are progressively addressed by cloud platform providers. As issues of accountability. organizations need to consider the latest developments and innovations while age their existing investments. data analysis becomes key. or planning. Enterprise applications that reside in the cloud will be enriched with unique functionalities only possible in the cloud. To maximize the use of new innovation. This development was further fueled by the availability of content – like music on iTunes and video content on YouTube. ProDucTS. though. we expect more and more core enterprise applications to move to the cloud. consumers Lead the enterprise In the past few years. The speed and ease of deployment with unprecedented scalability and attractive cost model. simulation. Just maintaining and adapting these existing systems is complex and costly and leads to a loss of agility and competiDriVerS oF innoVATion AnD TechnoLogy The iT infrastructure Moves to the cloud With more than half the world’s servers now virtualized or deployed on either an internal or public cloud platform. the higher the impact and making processes of organizations. As more and more mobile devices are used to access information and processes. The constant stream of real-time data needs to be managed driving factor. Companies need to keep pace with the unpredictable and very fast lifecycles of new devices with new features. and communities. and new customer-facing channels. which now enables an increasing number and the rise of social media and other social and business networks that increas- . Amazon’s monetization of surplus computing capacity has contributed to increase the maturity of virtualization technologies. Google’s need to scale out its operation developments in cloud computing and big-data strategies. business systems. paired with the introduction of new functionality based on innovations that may be evolutionary or disruptive. and other changedriving factors. Oftentimes. marketplaces. IT solutions need to be ready to support all kinds of consumption channels. bringing those into the mind of every CIO. and driving the next wave of innovations and technologies. Successful transformation includes constant optimization of existing infrastructure and applications. To take full advantage of these data streams. such as cross-organizational collaborative data analysis. The cloud in its hybrid public-private form will become the primary. This new reality requires alternate ways of thinking if you want to turn data into valuable business information. and often the only. it is clear that cloud computing has become the deployment option of choice for new and renovated enterprise applications alike. and the more this happens in or near real time. AnD SerViceS Executive Summary The speed of innovation in information technologies provides huge opportunities for organizations to improve the way they do business. it is imperative that IT infrastructure. and it is imperative that IT organizations are equipped to support this fast-changing business environment. Any changes should be implemented at a pace appropriate to each individual organization to ensure they meet both budgetary and organizational goals.

The framework itself is extensible. for some enterprise systems. scalability. technology advances clearly outpace the business need for change. tablet PCs. driving and directing the development of new technology. These systems keep on delivering good business value. It is designed to be interoperable with many programming languages and runtime environments. tend to live for periods of time measured in decades during which they are exposed to constant pressure to interact with new. This enables a platform to provide new levels of abstraction. These objectives. Enterprise systems. vation. Internet-scale application servers. On the other hand. Enterprise applications developed well over a decade ago are still in use today and now need to communicate with on mobile devices or in the cloud and interact with social network platforms. A TiMeLeSS PLATForM For TiMeLeSS SoFTwAre1 The overarching principles of timeless software. the focus of these platforms will move to managing this heterogeneity with a homogeneous operating and development experience. are required to evolve more quickly while others can continue to operate on an “outdated” technology stack.The innovation speed and force of consumer technology have become the key technology drivers in the enterprise space. SAP Thought Leadership Paper – SAP Technology Vision 7 . and there is no business upgrade in the near future. The new programming model supporting timeless software focuses on capturing the essence of a business application. One wave of innovation replaced mainframes with the capability to run business processes in real time. Timeless enterprise Applications Today. and this innovation remains relatively unpredictable. create stable interfaces that allow the renovation of core functionality and the consumption of technology innovation independently of each other. SAP TechnoLogy ViSion The IT industry has seen several fundamental changes in how companies run their business processes. At the same time. the level of abstraction moved up and commoditized technologies that were previously cutting edge. the technologies used to build the systems become obsolete. they will be challenged to leverage IT advances to innovate their own processes and introduce new ways to operate and optimize their business. and services. In this paper we focus on the strategic objectives that any organization should look at when trying to successfully turn challenges into opportunities. As such. which SAP applies to its technology platform and all its enterprise applications. but they are also increasing the heterogeneity of platforms and applications. many infrastructure components considered as cutting edge today will become commodities in the same way application servers or operating systems did in the past. however. and social networking are just some examples of new trends making it into enterprise IT. Nobody knew that social networks would arise with such force or which of them would become market leaders. and dynamic languages. information technology is once we outlined are enabling new scales of cost and performance. Organizations will have to adapt to an increasingly faster pace of emerging IT trends while continuing to provide current service levels to the business without disruption. at the same time. With each wave. are the foundation of SAP’s vision. thereby maintaining the “timelessness” of the approach and opening up the platform for future extensions without disruption to enterprise applications. so that companies can focus on optimizing their business rather than optimizing their IT landscape. but it is also challenged to develop strategies to adapt quickly to new trends and keep up with changing expectations of customers and employtouch interfaces. and keeping them separate from the assumptions of the underlying technology stack and free of new programming model comprises a enable the applications to evolve free of the constraints of the runtime environment and to work with other applications regardless of their technology of choice. together with SAP’s commitment to timeless software. products. and deployment options. At the same time. However. Successful technology platforms will runtime. gestures. At its core is an extensible framework for capturing the business entities of an application and their interaction model. emerging technologies. Further waves introduced higher-level programming languages.

Users’ expectations from technology have skyrocketed. advances being made with in-memory technology are changing the fundamental nature of analytics. The boundary between the “transactional world” of online transaction processing (OLTP) and the “analytical world” of online analytical processing (OLAP) is analytics into separate systems introduced many compromises. whose age is beginning to show. making the technology accessible to a wider audience. and the need for real-time responsiveness.Know your BuSineSS. both Despite the increase in volume and types of data that they want to access. creating performance challenges and data volume restrictions. information governance policies and compliance. and they bring these same types of expectations to enterprise applications. BeTTer BuSineSS DeciSionS Through AnALyTicS From long-range forecasting to operational reporting and decision making. . in-memory computing solutions designed by SAP enable all types of calculations to run at unparalleled speeds. data privacy issues. with data replicated in at least one OLTP system and numerous times inside the OLAP system to enable faster reporting and analysis. This breakthrough in in-memory analytical functionality is empowering organizations to analyze massive volumes of data quickly enough to exploit time-critical business opportunities and avert threats. Historically. in-MeMory coMPuTing SoLuTionS ThAT heLP BuSineSSeS run BeTTer SAP is proud to be at the forefront of this software renewal. AcT BoLDLy. Across all industries. Improve Your Business with Analytics and Mass-Data Technologies More and more data is being produced. Hardware performance continues to improve at a rapid pace. while the cost of new hardware continues to fall. when we talked about organizational data. or redundancy. such as the “freshness” of data for analysis. We are seeing new data platforms emerging. DeciDe wiTh conFiDence. Banks can do real-time risk management. Perhaps the hardest hit component in the traditional software stack is the relational database. in-memory technology from SAP also serves as the foundation for a new class of applications that leverage the power of mass-data technologies. The good news is that this change is forcing a renewal of the technologies underpinning these data challenges. from logs and machine-generated data to unstructured data such as e-mail and tweets. Leveraging these new sources of data gives rise to a whole host of new problems. such as a massive explosion in data volumes. giving rise to new systems that can natively leverage the power unleashed by the new hardware. bringing the transformational power of in-memory computing to the enterprise and wiping out layers of complexity and latency in existing software architectures. Then we found that data was distributed across multiple systems – and sometimes across multiple organizations – resulting in the need for new systems to help consolidate it. Utility companies can analyze smart-meter data in real time. It is no longer necessary to pull data up and down through multiple software layers. and more of it is relevant to your organization. You can trust deliv- practices. Fast-forwarding to today. where data needed considerable time to go from the OLTP system into the OLAP system. we would usually think of data generated by and managed within the four walls of our own organization. growing exPecTATionS For SPeeD AnD uSABiLiTy The accomplishments of companies like Apple and Google have opened the eyes of consumers to see what is possible with new technology. users also have an insatiable appetite for faster and faster results. organizations are seeing the value in all kinds of new data sources. solving challenges ranging from streaming of data in real time to low-latency and highscale problems. But beyond being a platform for enabling real-time analysis on big data. Because software logic is “pushed down” to run right where the data resides. Changes to the hardware stack are driving critical changes to the software stack. in-memory computing is simultaneously enabling new horizons and simplifying the existing layers of complexity without disruption.

SAP is proud to be at the forefront of software renewal. To achieve that goal. They want to know what is coming their way. it is important to mask the underlying complexity of analytics with a simple and appealing user interface and to support new methods with which employees can interact with their data. bringing the transformational power of in-memory computing to the enterprise and wiping out layers of complexity and latency in existing software architectures. SAP Thought Leadership Paper – SAP Technology Vision 9 . Despite the increase in complexity and sophistication in analytics. We believe this trend of disintermediation of data is excellent news. understand potential risks. as it highlights the criticality of this information in decisionmaking processes. thereby reinforcing the need for powerful analytics to help businesses run better. we believe that applications need to be designed to work with and leverage organizations’ existing IT investments while simultaneously empowering ity they need to run their business on a day-to-day basis.” which is why advancements in in-memory computing provide such a critical platform on which this analysis can take place. and – perthe unexpected happens. forecasting. To support the quest for data and knowledge. analyze the situation and react in real time. the demand for self-service analysis is increasing. and simulation are critical activities that were often relegated to specialized systems in the past and can now be brought to the forefront with inmemory technology. This type of real-time decision making and decision support truly enables delivery of the could imagine scenarios such as a customer calling into a call center and the system immediately making real-time product recommendations after reviewing the customer’s purchasing patterns. One of the key advancements beyond predictive analytics is that of prescriptive analytics.The promise of in-memory computing is to be able to run powerful analytics in place. and searching for ongoing specials. This includes analyzing data on the go – through the Web and on mobile devices – while also supporting the collaborative nature of analytics: digging into the meaning of numbers. directly on the raw data. For most types of forward-looking analytics. debating back and forth until there is agreement. where the system is able to not only make a prediction but actually make a recommendation to the decision maker on what the action should be. looking into current inventory on hand. there is a saying that “more data beats better algorithms. ForwArD-LooKing PreDicTiVe AnD PreScriPTiVe AnALyTicS Organizations are beginning to broadly adopt forward-looking analytics. and working out a future plan of attack. People are demanding more and more control over their data and analytical models and often take matters into their own hands to ensure they have this freedom. based upon a predicted outcome. Planning.

deployed. deployed. most organizations relied on their own power generators for electricity. and consumed. From a business case standpoint. such as CPUs. in most countries. Face- a plethora of new use cases. which leads to better use of resources. sold. scale globally with a few mouse clicks. and. sold. it is possible to leverage large pools of resources and communities for individual consumers. maintained. And because of this. and used. If demand vanishes. Examples include collaborative supplier relationship management and sharing of social or business data within networks. they use the public grid. This is possible through the central sharing of infrastructure and intelligent separation of concerns on the software layer. while keeping the whole system homogeneous and therefore easy to manage. Higher-value use cases range from electronic data interchange (EDI) solution deployment and scale of computing capacity. which enables achieving even higher-value use cases. if required. cloud computing gives participants and users direct or indirect access to information previously inaccessible or unknown. customers can reduce their consumption and their associated costs. companies are faced with a similar choice in IT. cloud computing represents a paradigm shift in the way applications and IT services are developed. cloud computing allows continuously evolved without involvement of the customer. maintained. With the emergence of cloud computing and virtualization. critical masses of consumers in a software or application cloud gives the operator access to analytics. test in small settings. . Relying on the public grid has good enough. cloud infrastructures leverage virtualization for the in lower costs. One prominent example is Amazon’s analytics of buyers’ behavior. networks. As a result. At the same time. the same one that also serves individual consumers. Today. Privately owned generating capacity is used as backup in case of outages or other emergencies. and databases. Similar to other successful exponentially from the combination sharing of infrastructure resources (cloud infrastructure) and the coexistence of consumers of cloud software. cloud computing represents a paradigm shift in the way applications and IT services are developed. Based on centrally managed sysalmost instantly and are highly elastic – allowing customers to start quickly. Should an application reside in the cloud or remain on premise? Cloud computing and virtualization are innovations that began as hyped topics and then matured into established concepts used for operating data centers and building new kinds of business software. which allows ings to their customers. The use of shared resources between different customers or consumers allows the sharing of data with other parties within the cloud without the need for complex integration projects – given appropriate software design.FAcTorS For gAining MAxiMuM VALue FroM The cLouD Increase Competitiveness by Leveraging Cloud Computing and Virtualization Decades ago. resulting in a cally designed to leverage these functions will become a main driver of success in the future. The advantages of cloud computing and scale of computing capacity. Virtualization allows for multitenancy on the infrastructure tier. With cloud computing. cLouD inFrASTrucTure reSourceS From a technical standpoint. Cloud computing has enabled software products like Google Maps.

governance. the right vendor should be able to provide an open. and mobile functionality in a secure way so that they have an agile and adaptable approach to mitigating risks SAP Thought Leadership Paper – SAP Technology Vision 11 . we assess which IT functions should stay on premise and which should move to the cloud today and tomorrow. enabling customers to easily leverage both cloud computing and existing cloud services. and the laws and regulations. This means the vendor should deliver solutions for each type of organization. from a complete on-demand suite for growing midsize companies to line-of-business solutions for well-established large enterprises to technology and services to helping potential customers virtualize and manage their on-premise systems through the cloud. trust in the cloud provider is a key prerequisite. SAP helps ensure that the cloud delivers maximum value to its customers. infrastructure. We help our customers understand how to integrate on-premise. The vendor should bring global scale and reach to customers and partners alike and provide an on-demand platform that is open to a broad ecosystem of partners to drive greater innovation. and cloud sersolution suite. cloud. Lastly. We help our customers understand how to integrate on-premise and cloud functionality so that they work together and support end-to-end business processes. What are some key attributes that an organization should look for when reviewing its own cloud computing and virtualization strategy? You should look for vendors and partners who provide a comprehensive portfolio. global platform and ecosystem. For a successful enterprise-wide adoption.within business applications to connecting and identifying sales channels within social networks to leveraging communities to create content. platform. SAP is creating the cloud to provide value-add to our customers and their customers. Organizations should look for a vendor Your selected vendor should build or seamless integration across all elements of an on-demand scenario (software. business continuity. In addition. conSiDerATionS For DeVeLoPing A cLouD STrATegy Which key areas need to be considered when organizations work on their cloud strategies? Cloud adoptions are limited today by the availability of cloud-based evaluating cloud products for use in an enterprise environment. We are also extending development tools and programming requirements in the core design of the software. organizations should look into security. The SAP® technology platform is evolvels that leverage cloud-operation and cloud-scale models. performance.

TiMing iS righT – SAP TechnoLogy iS reADy SAP technology provides a set of cloudbased foundational services used to construct business network solutions that are accessible via standard Web-based application programming interfaces (APIs). cloud services. and relationship management.coMMon FounDATion For ALL TyPeS oF BuSineSS reLATionShiPS AnD neTworKS They SuPPorT Build Better Connections to Your Customers and Partners Through Networks Today’s enterprises operate within a complex network of relationships. enterprises have begun to overcome their initial wariness toward cloud-based solutions relatively recently. Business networks will enable customers. partners. Foundational services include all that is necessary to capture and manage networks of business relationships. provided they represent their networks using the foundation. and feedback. and self-organize into multiple short-term or long-term A given enterprise may play multiple roles in these networks and will always have control over what is shared with other members of the networks. today’s enterprise software only partially captures this network of relationships. while others are transitory. Some are stable and long-lived. user collaboration. Business network technology promises to power a new class of applications that require many-to-many connections between companies and support multiparty collaboration or multitier visibility. business directories. such as a shared dependence on a single upstream supplier. discover their existing business relationships or create new ones. In addition to the technology drivers. it is unable to identify preexisting relationships or establish new ones easily. marketing collaboration. Although these services have been available for a while. rating. This technology would not be possible without the key technology drivers: ubiquitous Internet access. network analytics. usually pertaining to a single business function. Business network solutions may be built on any platform best suited to them. The BuSineSS neTworK oF The FuTure State-of-the-art business network techby creating a common foundation that can represent all types of business relationships and the various business networks they support. using a common data-sharing or . Apart from leading to missed business opportunities. it typically does so from a very narrow focus. Consequently. and large-scale in-memory computing. Enterprises will join the business network once. process integration. security and data privacy are key topics in business networks where competing companies are participants. services for facilitating the construction of collaborative business services are essential. As a result. For example. such as data sharing. metering. including registration. authorizations. Some others are competitive. while others are facilitated via human collaboration. Some relationships are implemented via automated processes. When an enterprise application maintains information about business relationships. Examples of these include supplier collaboration. set of services across these functions is that it allows business networks to provide value-added functionality that cuts across all applications. Unfortunately. an enterprise rarely has visibility into its full range of business relationships. this lack ness risks. all of which reinforce one another synergistically because they run on a common business network foundation. and other third parties to build many such applications. In addition. and supplier sustainability. product traceability.

thus preserving IT investments. thus giving customers value beyond what they would obtain from an isolated set of applications. of course). this enhances the value of business networks. the technol- ogy also allows existing applications to be extended with business network functionality so that organizations can take advantage of business network opportunities from within their existing applications. You can take advantage of new business network opportunities incrementally. manage. The business network solutions being built on this foundation enable organizations to create instant value by leveraging their existing business relationships and increase competitiveness by forging new ones. essential enabler. SAP technology enables the construction of a powerful class of business network applications that support multiparty collaboration or multitier visibility. and have visibility into their complex network of business relationships. SAP applications synergistically reinforce one another by allowing value to be gained across the applications as well as from the applications themselves. tions and then gradually adopting new network-based applications. SAP is building a strong business network foundation by developing additional business network technologies and addi- tional services. Business network functionality will not only be provided as part of new applications but will also be built into existing SAP applications. thus creating a virtuous cycle.process-integration service enables insights to be gained by examining data across a set of applications (subject to visibility controls. SAP Thought Leadership Paper – SAP Technology Vision 13 . giving organizations the ability to easily create. In return. enticing more and more applications to be constructed on it. Built on a common network foundation. At the same time. It can help to run existing business challenges and new technology trends.

To make that happen. SAP technology. A mobile app provides information to achieve one speDesktop applications focus on solving business problems or understanding a bigger picture and. In the consumer world. Anytime. The global adoption of mobile computing devices has outpaced the adoption of any other technology in the history of mankind. phenomenal innovation in mobile device technologies. apps. To manage devices. security. though. anytime. it is necessary for the technology platform to provision data with an easy-to-consume. maintainability. Users will install the apps they need themselves on their devices. This lack of control needs to be balanced with the concerns of corporate CIOs with respect to data integrity. The advancement in wireless technologies. . standardized interface. and the entire ecosystem apps is huge. organizations need to make more data and processes available on all kinds of devices so that people can accomplish their tasks with the device of their choice – anywhere. it helps develop mobile applications across all SAP software for a multitude of devices. TrenDS AFFecTing APPLicATion DeVeLoPMenT For MoBiLe DeViceS First. This will lead to the availability of business applications in multiple forms on multiple devices. so that developers can identify and expose the right data for their own apps. policies. and connectivity to diverse business systems in order to achieve an acceptable total cost of ownership and total cost of development. In addition. The righT MoBiLe APP eVery TiMe The opportunity for SAP.An ecoSySTeM oF AcceLerATeD innoVATion AnD ADoPTion oF MoBiLe APPS Provide Information Anywhere. on the one hand. and security requirements. IT organizations will have to adapt to the fact that they cannot control the deployment and management of mobile devices and apps as they did for desktop applications. This unique combination of front-end and back-end technologies enables our customers to every time. going back to their personal computers only when mobile devices don’t meet their needs. including support for the above-mentioned IT qualities. This means that the functionality of a desktop application on a personal computer is represented by devices. and the adoption of software consumption and development standards have fueled an ecosystem of accelerated innovation and adoption. user base. Second. As the functionality of business applications is often very rich information for consumption on a mobile device should be served ready-made for Each SAP customer has a unique combination of system environment. on Any Device Mobility is the new frontier of humanmachine interaction. IT organizations will focus on provisioning data and processes to accomplish certain tasks rather than on the design of a single user interface. the heterogeneity of devices that our customers have to support will result in an extremely high number of apps created and respective versions in use. To achieve this. our partners. This expectations of business-grade applicathese new expectations. helps open up existing business applications and the other hand. a platform and a strategic approach to mobility in general are essential. people are handling more and more tasks with their mobile devices. and their versions. our customers. we are seeing more organizations allowing employees to use their own personal mobile devices within their company. IT organizations need to take into account some key considerations. resulting in unique needs against a mobile strategy. these apps need to interact with the native functions of a location services. therefore. especially on HTML. The presence of mobile devices with various functionalities (from standard mobile phones to smartphones to tablets) across all strata of society is already a reality. As a result. governance and compliance. In the future. when developing business applications. Such platforms will deploy into the cloud and will be based on open standards. there is a fundamental distinction between applications for desktops and apps for mobile devices. and a majority of people will use smartphone devices in the foreseeable future. enabling end-to-end delivery of mobile applications through stores or other means for a large community. have no information a user might need has to be discoverable.

SAP Thought Leadership Paper – SAP Technology Vision 15 . SAP is developing an adaptable.To meet our customers’ current and future business needs. extensible. and open enterprise platform and infrastructure that delivers current and complete information at any time for any device – and with low total cost of ownership.

They are used to a constant What are the implications of this change in user behavior and user expectations for business software? Does it easy as Facebook or Amazon activities? How can organizations transform the existing user experience of their applicaparadigms? This consumerization of IT has characteristics that directly translate into IT systems requirements. mobility has begun to outpace the desktop experience. and. which. patterns. we see two fundamental changes in user experience expectations. helping to achieve higher levels of productivity. tomorrow. social media functionality appropriate for the business environment for enhanced teamwork. A new generATion DeMAnDS A new exPerience Today. the Facebook generation has come into the workforce. It allows users to work intuitively with software solutions no matter where they are. The new generation of employees is familiar with receiving information through feeds. reducing the need for user training. gesture. Guidelines. which often occurs in real time. and the generation raised on AOL Instant Messenger (AIM). and collaborating instantly by tagging. discovering content through arbitrary search. and frameworks valid today may be outdated.SuPPorT For The TrAnSForMATion oF The uSer inTerFAce on ALL DeViceS ter business performance of organizations. just-in-time information. The acceleration of information access provided by the Internet has taught both of these generations to problem solve and make decisions in real time. combined analytic and transactional information in the same user interface. and pushing. bridging the gap between information explosion and limited human ability to handle large amounts of data. is a challenge for every software company. in general. like on Twitter or Facebook. sharing. be accomplished in an intuitive way. can lead to rejection of enterprise user interfaces. such as in-route guidance systems in cars. thereby minimizing errors. or even wrong. On the one hand. Organizations must adapt to IT trends while continuing to provide service to the business without disruption. People ent sources of information. people are now used to instantly sharing even the most private information with a large audience and spontaneously collaborating with or forming short-lived workgroups. the Voice. on-demand information in context with users’ current tasks. Expectations for the look and behavior of software are changing with each generation of users and also with new technologies and devices. if not met. . On the other hand. These requirements include usability that meets the quality of top Web and desktop products. and Amazon is now taking corporate management positions. and natural language have become part of daily life and are expected by users. At the same time. Yahoo. In addition. and the ability to consume information on a factors. they must leverage IT advances to innovate their processes and introduce new ways to operate and optimize their business.

In addition. For example. On an iPad. such as personal computers and laptops. The distinction between data source and information type is not relevant anymore. These improvements provide access to integrated analytics. quickly with optimized usability. frameworks. SAP Thought Leadership Paper – SAP Technology Vision 17 . On the other hand. you SAP’S STrATegieS To iMProVe The uSer exPerience Many user paradigms in business software are derived from technical shortcomings of the past. Providing the right user experience for each device and task means balancing consistency with the expectations of a that regardless of the native user experi- handle with just a few taps and clicks. Applications are typically delivered within a browser or a native user interface. and information that is reltion. it is necessary to establish new user experience guidelines and design patterns. one that exposes all functionality on large-display devices. SAP continues to provide transformation strategies for customers who need to improve the user experience of existing applications. feeds. When using an application for a desktop computer. create new applications – Fully endorsing a task-driven nature and problem-solving attitude requires new and creative user interfaces that than the interfaces of existing applicarience. While mobile applications are geared toward adopt a simple. SAP continues to innovate and to improve the user experience of SAP applications. The technology platform helps ensure that new applications behave consistently and predictably by providing libraries. and social connectivity. A modern technology platform has to support the transformation in user expeareas. many professional enterprise users will always need a fully featured user interface. role.The user experience on a mobile device needs to be much simpler and easier than the desktop business application. In addition. improve existing applications – generic functionality and frameworks that apply to all existing applications. social collaboration. and development tools. as the focus is on the context ration of relevant data and information no matter where that data and information come from. a user’s expectation of how an application should look and feel on a speof mobility. the “professional” user interface of applications will focus on problem solving. with a focus on solving problems and understanding a bigger picture. user. singlesource user interfaces. you can work with tabs to structure your information. it is not only the user experience that is important but also the way information is structured on an iPad versus a BlackBerry or a desktop computer. On a small device. and static screens anymore. task-driven approach. people use the swipe gesture for the same purpose. task. The distinction between analytical and transactional content.

or in the cloud. They will enable developers who are not experts in cryptographic functions and protocols to easily secure their applications without requiring understanding of the underlying complexity. and on-device solutions? Consider. the increasing openness. paired with the pace at which new applications and devices are implemented and deployed to the workforce. businesses will have to accept the fact that the authority for identifying and verifying their employees is not always a central corporate directory or identity provider hosted on premise. massively distributed computing environments. Information security management systems established today will have to move from reactive to much more proactive and predictive security controls. and provision identities across their user stores to reduce operational complexity. Enhancing traditional role-based access control with attribute. Leading organizations adopting a hybrid approach to cloud computing are now . for instance. Instead. uses the reputation of an externally authenticated user or an application as a parameter for establishing a trust relationship to another system in the extended business network. A common set of security-industry standards will be applied consistently across all platforms and applications deployed on premise. facing the challenges of integrating their existing on-premise identity and access management infrastructure with new applications operated behind the corpoowned by their employees. The neeD For PowerFuL SecuriTy FrAMeworKS new type of networked solution is identity management. accordingly. such as authentication and authorization. ongoing operation and maintenance of a company’s IT resources. a relic of the past. on-demand. in any location. More than ever. With the rise of trends like cloud and mobile computing. armed with a smartphone or tablet. these boundaries become increasingly blurred. the ability to extend the reach of existing identity and access management processes within these highly interconnected business networks is a key function of any application platform and security infrastructure. such as the systematic and continuous measurement of a new application’s attack surface. What does it take to make the real-time intrusion prevention system a reality for business networks that span across on-premise. Powerful security frameworks and simple-to-use APIs will drive adoption of these enhanced security models in existing and new applications. to ensure tight integration and seamless access between all components and full interoperability in heterogeneous landscapes. requires security.APPLicATionS DeSigneD wiTh cLouD AnD MoBiLe SecuriTy requireMenTS in MinD Secure Your Data In the past. and interconnectedness of these business tive responses to new attacks. to provide users. To keep pace with new innovations in cloud and mobile computing. using social platforms and applications that are operated in the corporate data center. Being aware of the situational context. Intrusion detection and prevention are ble environment. from any technology. For example. and on device. identity data will be provided by many sources outside the enterprise IT network perimeter. including incident-response planning as well as the investigation of security breaches within the boundaries of the corporate network. the ability to predict and to prepare for the unknown or the combination of advanced techniques. This rapidly changing environment. Most businesses today rely on automated processes for granting and revoking access to their mission-critical applications. can communicate and collaborate from virtually anywhere and at any time. Secure application development is imperative as well as a natural evolution. and systems with access to the data they require at any time. for example. dynamics. at a partner’s site. devices. with high-performance analytic functionality introduced by in-memory computing. next-generation business applications will take into account the increasingly quickly changing environment of the user or mobile device and automatically adapt security and privacy levels. The nomadic worker. the responsibility of the IT opment and implementation of the corporate security policy and standards.and relationship-based mechanisms will be a key concept for a highly secure yet positive user experience when working in these open. such as authorization rights. The underlying platform will provide a contextual analysis that. also required for core security functions. because users are no longer constrained by the boundaries of the corporate network. on demand.

At SAP. which includes both identity management and risk and compliance solutions. SAP is also using a very rigorous. We help our customers understand how to integrate on-premise. we do everything possible to help our customers run their business processes securely. SAP Thought Leadership Paper – SAP Technology Vision 19 .SAP’S ProAcTiVe AnD hoLiSTic APProAch To SecuriTy SAP consistently helps customers implement a secure hybrid cloud and mobile strategy by keeping up with the highest possible security standards for their business-critical applications and data. secure software development process to make sure that SAP systems are protected against current and future security threats. and devices need to become seamlessly connected and assimilated into business processes. and mobile capabilities in a secure way so that they have an agile and adaptable approach to mitigatassessed. an organization can gain greater insight and visibility to potential threats and attacks before and as they unfold. Our solutions run in the cloud and on premise and can be consumed from anywhere on mobile devices. By integrating otherwise siloed security tools. provides exactly this framework. while enabling them to concentrate on the success of their business activities. The SAP® technology platform supports state-of-the-art identity management solutions that enable our customers to build secure. Our integrated portfolio. As security solutions evolve and become more sophisticated. collaborative business processes and services. New technologies need to be integrated with existing applications. This enables an end-to-end holistic security approach for cloud and mobile applications that are connected with on-premise systems. we believe they should intersect and integrate more seamlessly and synergistically. We are marching toward a proactive and holistic security model. cloud. Maintaining security requires a holistic approach. We are extending our secure software development prociently include new cloud and mobile security requirements into the core design of the software.

.Wondering how to leverage technology innovations to reshape your business? Use the SAP technology platform to tackle current and future challenges and transform them into new opportunities for your business.

New technologies need to be integrated with existing applications.FLexiBLe TechnoLogy PLATForM AS The eSSenTiAL BuSineSS enABLer Conclusion In this paper. we have examined the main trends of innovation in information technology. Look to SAP as your partner when it comes to your business. into a new generation of solutions.sdn. In addition. LeArn More www. Listening to our customers and undervation and execution are the next. SAP is developing FooTnoTeS 1. SAP has a proven track record of being a leader in innovation for more than three decades. SAP will help customers leverage their investment in SAP products by providing the right strategies and services to transform them. and devices need to become seamlessly connected and assimilated into business processes. SAP Thought Leadership Paper – SAP Technology Vision 21 . step-by-step. organizations will continue to see solutions coming from SAP that business value – solutions that help our customers stay ahead of the competition. But how can existing systems evolve to incorporate all these innovations without disrupting the current business? And how can organizations plan for the necessary transformation to take place at the pace they can accommodate and choose? This is where SAP innovations provide technology platform becomes the essential enabler. But what does all of this mean for SAP customers? Processes and applications need to be transformed toward the new reality in the IT industry.com/irj/sdn /sap-technology-innovation. It can help run existing sysan adaptable. To meet our customers’ current and future business needs.sap.ly/v7rMEy. and future business challenges and new technology trends. For more information. A very large amount of SAP’s revenue continues to be invested in research and development for the beneAs a result. see the Timeless Software blog series by Vishal Sikka at http:/ /bit. extensible. and open enterprise platform and infrastructure that delivers current and complete information at any time for any device – and with a low total cost of ownership.

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