Summary Report for:

43-4061.00 - Eligibility Interviewers, Government Programs

Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing. Sample of reported job titles:Workforce Services Representative (WSR), Eligibility Specialist, Career Consultant, Work Force Advisor, Business Employment Specialist, Client Services Representative, Eligibility Technician, Employment Adjudicator, Employment Specialist, Family Independence Case Manager View report: Summary Details Custom

Tasks | Knowledge | Skills | Abilities | Work Activities | Work Context | Job Zone | Education | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment | Additional Information

Tasks

Answer applicants' questions about benefits and claim procedures. Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits. Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights. Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance. Compile, record, and evaluate personal and financial data in order to verify completeness and accuracy, and to determine eligibility status. Interview and investigate applicants for public assistance to gather information pertinent to their applications. Check with employers or other references to verify answers and obtain further information. Keep records of assigned cases, and prepare required reports. Schedule benefits claimants for adjudication interviews to address questions of eligibility. Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services.

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Knowledge

Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. Law and Government Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
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Skills
Speaking Talking to others to convey information effectively. Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Reading Comprehension Understanding written sentences and paragraphs in work related documents. Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Social Perceptiveness Being aware of others' reactions and understanding why they react as they do. Service Orientation Actively looking for ways to help people. Writing Communicating effectively in writing as appropriate for the needs of the audience. Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Coordination Adjusting actions in relation to others' actions.

Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
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Abilities
Oral Expression The ability to communicate information and ideas in speaking so others will understand. Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences. Written Comprehension The ability to read and understand information and ideas presented in writing. Speech Clarity The ability to speak clearly so others can understand you. Written Expression The ability to communicate information and ideas in writing so others will understand. Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense. Speech Recognition The ability to identify and understand the speech of another person. Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Near Vision The ability to see details at close range (within a few feet of the observer).
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Work Activities
Performing for or Working Directly with the Public Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. Interacting With Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. Organizing, Planning, and Prioritizing Work Developing specific goals and plans to prioritize, organize, and accomplish your work.

Performing Administrative Activities Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. Documenting/Recording Information Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. Communicating with Persons Outside Organization Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources. Processing Information Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others, and maintaining them over time. Evaluating Information to Determine Compliance with Standards Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
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Work Context
Telephone How often do you have telephone conversations in this job? Contact With Others How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it? Electronic Mail How often do you use electronic mail in this job? Impact of Decisions on Co-workers or Company Results How do the decisions an employee makes impact the results of co-workers, clients or the company? Frequency of Decision Making How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization? Importance of Repeating Same Tasks How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job? Face-to-Face Discussions How often do you have to have face-to-face discussions with individuals or teams in this job? Importance of Being Exact or Accurate How important is being very exact or highly accurate in performing this job?

Letters and Memos How often does the job require written letters and memos? Spend Time Sitting How much does this job require sitting?
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Job Zone
Title Job Zone Three: Medium Preparation Needed Education Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. Related Previous work-related skill, knowledge, or experience is required for Experience these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job. Job Training Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations. Job Zone These occupations usually involve using communication and Examples organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include food service managers, electricians, agricultural technicians, legal secretaries, interviewers, and insurance sales agents. SVP Range (6.0 to < 7.0)
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Education
Percentage of Respondents Education Level Required 53 22 15 back to top

High school diploma or equivalent Associate's degree Some college, no degree

Interests

Interest code: SCE Social Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others. Conventional Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow. Enterprising Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
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Work Styles
Self Control Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. Stress Tolerance Job requires accepting criticism and dealing calmly and effectively with high stress situations. Integrity Job requires being honest and ethical. Dependability Job requires being reliable, responsible, and dependable, and fulfilling obligations. Attention to Detail Job requires being careful about detail and thorough in completing work tasks. Independence Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. Adaptability/Flexibility Job requires being open to change (positive or negative) and to considerable variety in the workplace. Concern for Others Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. Cooperation Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. Social Orientation Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
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Work Values

Relationships Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. Support Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. Independence Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
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Related Occupations
13-1031.02 Insurance Adjusters, Examiners, and Investigators 13-1041.02 Licensing Examiners and Inspectors 13-1071.00 Human Resources Specialists 43-3011.00 Bill and Account Collectors 43-4041.02 Credit Checkers 43-4051.00 Customer Service Representatives 43-9041.02 Insurance Policy Processing Clerks
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Green Bright Outlook

43-4111.00 Interviewers, Except Eligibility and Loan

Wages & Employment Trends

National Median wages (2011) $19.74 hourly, $41,060 annual Employment (2010) 126,000 employees Projected growth (20102020) Slower than average (3% to 9%)

Projected job openings 37,400 (2010-2020) Top industries (2010) Government

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Wages | Employment Trends

ELIGIBILITY INTERVIEWERS, GOVERNMENT PROGRAMS: ARKANSAS

Occupation Description
Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.

Career Video
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State and National Wages

Wage Table Hourly Wage Chart Yearly Wage Chart

Location

Pay Period Hourly Yearly Hourly Yearly

2010 10% $13.36 $27,800 $13.49 $28,100 25% $15.80 $32,900 $13.59 $28,300 Median $19.21 $40,000 $14.16 $29,500 75% $23.04 $47,900 $16.78 $34,900 90% $26.85 $55,800 $21.33 $44,400

United States

Arkansas

Occupation Wages FAQs Median Wage by Occupation Across States Compare Wages by Occupation and Local Area Compare Wages by Metropolitan Areas

National Data Source: Bureau of Labor Statistics, Occupational Employment Statistics Survey State Data Source: Arkansas Data Analysis Back to Top

State and National Trends

United States Eligibility Interviewers, Government Programs Arkansas Eligibility Interviewers, Government Programs
1

Employment 2010 125,700 2020 129,600

Percent Change +3% Percent Change +14%

Job Openings
1

3,740 Job Openings

1

Employment 2008 1,710 2018 1,950

50

Job Openings refers to the average annual job openings due to growth and net replacement.

Note: The data for the State Employment Trends and the National Employment Trends are not directly comparable. The

projections period for state data is 2008-2018, while the projections period for national data is 2010-2020.
Occupation Trends FAQs Employment Trends by Occupation Across States Compare Employment Trends by Occupation Employment Trends by Industry and Occupation

National Data Source: Bureau of Labor Statistics, Office of Occupational Statistics and Employment Projections State Data Source: Arkansas Department of Workforce Services Back to Top

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