Beruflich Dokumente
Kultur Dokumente
7) Wi t h a friend, make a lively game out of mastering these rules. 8) Ch e ck up each week on your progress.
"For years I have kept an engagement book showing all the appointments I had during the day. My family never made any plans for me on Saturday night, for the family Icnew that I devoted a part of each Saturday evening to the illumination process of selfexamination and review. After dinner I went off by myself, opened my engagement book, and thought over all the interviews, discussions and meetings that had taken place during the week..."
2) Reread each chapter. 3) Stop frequently and ask yourself how you can apply each suggestion. 4) Read with a pencil in hand. 5) Re vie w each month. 6) A p p ly these suggestions as often as possible.
How to...
2) S mile !
Like a dog, show that you are happy to see people. An insincere grin is mechanical and we resent it. Smile even when talking on the phone. William James: "The sovereign voluntary path to cheerfulness, i f our cheerfulness be lost, is to sit up cheerfully and to act and speak as i f cheerfulness were already there." [67] Elbert Hubbard: "Whenever you go out-of-doors, draw the chin in, carry the crown of the head high, and ll the lungs to the utmost; drink in the sunshine; greet your friends with a smile, and put soul into every handclasp. Do not fear being misunderstood and do not waste a minute thinking about your enemies."
3) Remember that a person's name is to that person the sweetest sound in any language.
Napoleon's advice on remembering names: I f he didn't get the name distinctly, he said, "So sorry. I didn't get the name clearly." Then, i f it was an unusual name, he would say, "How is it spelled?" During the conversation, he took the trouble to repeat the
2) S h o w respect for the other person's opinions. Never say, "You're wrong."
When we are wrong, we may admit it to ourselves. And i f we are handled gently and tactfully, we may admit it to others and even take pride in our frankness and broad-mindedness. But not i f someone else is trying to ram the unpalatable fact down our esophagus. Say, e.g., " I may be wrong. I frequently am. Let's examine the facts." Try to understand what the other person means by what they are saying instead of immediately judging it. Be like Ben Franklin and don't say "certainly", "undoubtedly", etc. Instead say "I conceive" or "I imagine".
6) L e t the other person do lots of the talking 7) L e t the other person feel ownership of the idea.
...Be a
1) B e g in with praise and honest appreciation.
I f you must fmd fault, start with something nice. A barber lathers a man before he shaves him.
1 0 J.P. Morgan says that a person usually has two motives for doing ) a thing: one that sounds good and the real one. Appeal to the idealistic one. A certain Mr. Thomas says: i f you have no other A evidence, assume that a customer is honest, truthful, and willing p to pay the charges i f they are convinced that they are correct. will often p Even those who aren't naturally honest honest andreact well i f you show that you consider them to be fair. e 11) Dramatize your ideas. a l Be a showman. TV ads always dramatize ideas, and you can too. Don't just talk, show. Use interesting visual aids. Be creative. t 12) Throw down a challenge. o t People love the work they are doing, and being great at it. Charles Schwab: "The way to get things done is to stimulate h competition. I do not mean in a sordid, money-getting way, but e in the desire to excel." n o Leader b 5) L e t the other person save face. l e A few minutes' thought, a considerate word or two, or a genuine of the other person's attitude r understanding sting of criticism. Antoine decan go a long way to alleviating the Saint-Exupery: "I m have no right to say or do anything that diminishes a man in his o own eyes. What matters is not what I think of him, but what he t things of himself. Hurting a man in his dignity is a crime." 6) Praise every improvement, no matter how slight. i v 7) G ive the person a ne reputation to live up to. e Shakespeare: "Assume a virtue, i f you have it not." Assume and s state openly that other people have the virtue you want them to . develop. Tell someone they pay attention to detail, or have an
open mind, and maybe they will.