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Executive Summary
Assistant level of management. 5 years of managerial experience. Strong strategi c-planning and peoplemanagement skills.Accomplished Manager with extensive experience in front-of-hou se and back-of-house operations.A proven ability to cut costs and decrease staff turnover.
Core Qualifications
Inventory control
Public Relations
Change management
Team Player
objectives
Service Quality
PC Competent
teams
Regulatory Affairs
Employee schedule
Professional Experience
FT Worth, TX
Implemented innovative programs to increase employee loyalty and reduce turnover . Exceeded company objectives with [results].Trained, coached and mentored staff to ensure smooth adoption of new program.Worked directly with [departments, clients, management] to achieve the daily goals of supervising and getting mission accomplished for
Military> Approved TMR request and Oversaw work of Foreign Nationals from India, Bosnia, Philippines, etc.
Norocross, Ga
Implemented innovative programs to increase employee loyalty and reduce turnover . Trained, coached and mentored staff to ensure smooth adoption of new program.Developed department's first ince ntive performance plan which motivated staff and resulted in a 23% increase in sales.
Sizemore Staffing
Augusta, Ga
Implemented innovative programs to increase employee loyalty and reduce turnover . Built financial model for new business unit.Developed and rolled out new policies.Exceeded company objectives with [results].Initiated program that standardized employee training and led to increase in customer satisfaction by 12%.Trained, coached and mentored staff to ensure smooth adoption of new program.
Education
Conyers, GA, US
Diploma /Certificate
Sociology/Business/
BA, program
Public speaking
Affiliations
ROTC ARMY
Keywords
BA Hospitality, general manager, casual dining, supervision, scheduling, P&L, FO H management, BOH management, food cost, labor cost.
Customer Relations Work flow planning Communication skills Bilingual Interpersonal Skills
SARRS
SAMS E
SAM-1 DSU
Logistics Transportation