TIS Elite and Elite+ Programs

Elite Program - Solaris

Diploma/Engineering/Graduate 2 -4 Years Sun Solaris System Administrator Part I exam Should have worked on User administration, file system administration, Backup, Monitoring etc OS installation, Patch, Package installation and basic troubleshooting Exposure to SUN entry & midrange servers Exposure to server monitoring tools Understanding of Patch Management Understanding of Filesystem & SDS Understanding RAID & configuration Understanding Of Disk Management Generic understanding of IT services delivery Good communication Skills Willingness to work in shift & different location Good attitude & aptitude Diploma/Engineering/Graduate 2 -4 years Sun Solaris System Administrator Part II exam ITIL Foundation Hands-on knowledge SUN entry, Mid range & high end servers Hands-on knowledge on trouble shooting Solaris 8 & 10 Expert knowledge on Package install, patch management, server builds, License management Expert knowledge in Veritas Volume manager, SDS Expert knowledge Jumpstart install Hands on knowledge on NIS, NFS Strong Incident & problem management skills Closure of new incidents, Updating knowledge base Preparing root cause analysis & Preventive Maintenance calendar Configuring backup jobs, Log analysis ; Log file Rotation Testing of patches and service packs. Testing backup tapes for data reliability ITIL Foundation Report Writing, Spoken English-Accent & Grammar. Phone etiquettes, Listening Skills Interviewee skills

Elite Program Solaris (81 days)

L2 Training : 57 Days
Baseline / Refresher and Networkin g Advanced System administra tion Network services administra tion VERITAS Volume administra tion Virtual Infrastruct ure Overview Assessment s& Certificatio ns

SAN Fundamen tals

Shell scripting

Process Trainings

Behavioral Trainings

5 Days

4 Days

8 Days

5 Days

5 Days

8 Days

5 Days

5 Days

6 Days

6 Days

Elite+ Program- Solaris

Diploma/Engineering/Graduate 4-6 Years experience Sun Solaris System Administrator Part II exam Diploma/Engineering/Graduate 4-6 Years experience AIX System P Administration & HACMP certifications ITIL V3 Advanced administration & Trouble shooting Expert & hands-on knowledge of SUN & Veritas clustering Troubleshooting VVM & VCS Good understanding & exposure to Zones & containers & Vitalization technologies capacity planning, and tuning. Strong skills on Storage, SAN Excellent understanding of Incident & Problem Management- Escalated calls & Root Cause Analysis Change management Capacity Planning: Utilization, Trend Analysis Forecasting Availability: Reporting, Forecasting, RCA, Actions Security Audit on Server OS & Performance Tuning ITIL V3 Domain and Delivery specific processes Proposal Estimation & Solution. Documentation -Report Writing, RCA, SLA, Spoken English, Listening Skills Cultural Orientation Delivery context orientation

Hands-on knowledge SUN entry, Mid range & high end servers Hands-on knowledge on trouble shooting Solaris 8 & 10 Expert knowledge on Package install, patch management, server builds, License management Expert knowledge in Veritas Volume manager, SDS Expert knowledge Jumpstart install Hands on knowledge on NIS, NFS
Excellent understanding of Incident, problem, Change management processes Good understanding of IT services delivery Strong communication Skills Strong willingness to learn Ready to work in shifts

Elite Program Solaris (123 Days)

L3 Training 51 Days
Refreshing course VERITAS Volume Manager Administra tion Advanced Administra tion of VERITAS Cluster Server Virtualizati on Administra tion Performan ce manageme nt Assessment s& Certificatio ns

Baseline / Refresher

Storage

Shell script

Process Trainings

Behavioral Trainings

5 Days

8 Days

5 Days

8 Days

8 Days

5 Days

3 Days

4 Days

5 Days

2 Days

Total Number of days 123

Elite Program - Windows

Diploma/Engineering/Graduate 3+ Years MCP Working knowledge Of Windows & AD Concepts Configuration and basic troubleshooting Working knowledge on mid-range Intel servers Basic knowledge of virtualization (VM ware / Hype V etc.) Part replacement, installation of backup tools Exposure to server monitoring tools Understanding of Patch Management Understanding of File And Print Sharing Understanding of HW raids & configuration Understanding Of Disk Management Generic understanding of IT services delivery Strong communication Skills Strong willingness to learn Diploma/Engineering/Graduate 3+ Years MCSA or MCSE ITIL Foundation L2 level understanding of Windows Server 2003, virtual infrastructure, Citrix presentation server. Implementation & administration of AD, DNS,DHCP & DFS. L2 level understanding of Widows Cluster Server 2003. Ability to implement and manage MS exchange server and IIS L2 level ability to Install & configure high end servers Strong Incident management skills Closure of new incidents, Updating knowledge base Preparing root cause analysis & Preventive Maintenance calendar Configuring backup jobs, Log analysis ; Log file Rotation Testing of patches and service packs. Testing backup tapes for data reliability ITIL V3 Report Writing, Email etiquettes Spoken English-Accent & Grammar. Phone etiquettes, Listening Skills Interviewee skills

Elite Program Windows (72 Days)

L2 Training : 48 Days
Windows Compute Cluster Server 2003 Virtual Infrastruc ture Overview Citix Presentat ion Server Impleme nting & Managing Exchange Server 03 Internet Informati on Services Assessmen ts & Certificatio ns

Baseline / Refresher Module

Windows Server 2003

SAN Fundame ntals

Process Trainings

Behaviora l Trainings

4 Days

5 Days

3 Days

3 Days

5 Days

5 Days

4 Days

2 Days

5 Days

6 Days

6 Days

Elite+ Program Windows

Diploma/Engineering/Graduate 5+ Years MCSE ITIL Foundation L3 Design , Implementation and Trouble shooting understanding of Windows Server 2K3 ; System recovery functions ; Cluster Server 2003, Virtual infrastructure & Citrix presentation server . L2 understanding of MS exchange server/ Xenapps/ Citrix Assess gateway L2 understanding of Storage/backup Excellent understanding of: Incident & Problem Management- Escalated calls & Root Cause Analysis Change management Capacity Planning: Utilization, Trend Analysis, Forecasting Availability: Reporting, Forecasting, RCA, Actions Security Audit on Server OS & Performance Tuning ITIL V3 Domain and Delivery specific processes Proposal Estimation & Solution. Documentation -Report Writing, RCA, SLA, Spoken English, Listening Skills Cultural Orientation Delivery context orientation

Diploma/Engineering/Graduate 5+ Years experience MCSA certified L2 level understanding of Win2k3 Basic understanding of Windows Cluster, Citrix presentation server , virtualization. Basic understanding of Storage. L2 Level understanding of exchange Excellent understanding of Incident and problem management Generic understanding of IT services delivery Strong communication Skills Strong willingness to learn

Elite+ Program Windows (111 Days)

L3 Training : 39 Days

Refresher Win2k3 server

Designing Win2k3 AD & NW Infrastruc ture

Storage

Exch Server Design

Clustering Design

Advanced Citrix PS

Virtual Infrastruc ture Advanced

Process Trainings

Behaviour ial Trainings

Certificati ons & Assessme nts

3 Days

5 Days

5 Days

2 Days

3 Days

5 Days

5 Days

4 Days

5 Days

2 Days

Elite Program - Database

Engineering/Graduate 3+ Years OCP ITIL Foundation

Engineering/Graduate 3+ Years OCA/OCP

Oracle Database Build. Monitoring backup/recovery procedures Event, database performance and availability monitoring using Oracle diagnostic and notification logs. Log, Job Queue Management DB Object Management (Schema, Partition,Table,Index) Install, configure, maintain, and troubleshoot Oracle 9i / 10g database and client on UNIX and NT servers Exposure to Database monitoring tools Understanding of Patch Management Understanding of database configuration

Database Maintenance & Build. Execution of backup/recovery procedures Database Refresh Logical and Physical database design and Implementation Apply patches and perform upgrades for Oracle databases Physical Database design Backup/restore Install Oracle Client software and troubleshoot connectivity issues. Database tuning and performance monitoring. Monitoring user connections/performance Move test data to dev & prod environments DBA tasks: permissions, DDL tasks Maintenance & scripting in Shell, SQL & PL/SQL .Basic DB Scripting OS level activities related to database tasks. Physical database Implementation Strong Incident management skills Closure of new incidents, Updating knowledge base Preparing root cause analysis & Preventive Maintenance calendar Configuring backup jobs, Trace analysis ; Alert log error troubleshooting & tracing Oracle DB Patch installation, Upgrade ITIL V3 Testing backup baseline for data reliability Report Writing, Email etiquettes Spoken English-Accent & Grammar. Phone etiquettes, Listening Skills Interviewee skills
10

Generic understanding of IT services delivery Strong communication Skills Strong willingness to learn

Elite Program Database (61 Days)

L2 Training : 37 Days
Troubleshooti ng and resolving database issues

Baseline / Refresher Module

Backup & Recovery

Performance Tuning

Shell scripting & Unix activities

Process Trainings

Behavioral Trainings

Certifications & Assessments

3 Days

4 Days

5 Days

4 Days

4 Days

5 Days

6 Days

6 Days

Elite+ Program - Database

Diploma/Engineering/Graduate 5+ Years OCP ITIL Foundation

Engineering/Graduate 5+ Years experience OCA certified Database Maintenance & Build. Execution of backup/recovery procedures Database Refresh Logical and Physical database design and Implementation Apply patches and perform upgrades for Oracle databases Backup/restore Install Oracle Client software and troubleshoot connectivity issues. Database tuning and performance monitoring. Move test data to dev & prod environments DBA tasks: permissions, DDL tasks Maintenance & scripting in Shell, SQL & PL/SQL.Basic DB Scripting Excellent understanding of Incident and problem management Generic understanding of IT services delivery Strong communication Skills Strong willingness to learn

Database upgrades and patches OS level activities related to database tasks. Provide inputs for capacity management Database refresh, re-org, Backup using RMAN and 3rd Party Tools. Data guard, AWR, Stats pack analysis, TK Prof Database performance monitoring. RAC 10 G,11G Installation & Troubleshooting OEM Configuration ASM Disk group configuration and maintenance Database refresh Data guard maintenance RMAN backup configuration and maintenance Database Migration/Upgrades/Patch implementation in databases Excellent understanding of: Incident & Problem Management- Escalated calls & Root Cause Analysis Change management Capacity Planning: Utilization, Trend Analysis, Forecasting Availability: Reporting, Forecasting, RCA, Actions Security Audit on Database Server & Performance Tuning ITIL V3 Domain and Delivery specific processes Proposal Estimation & Solution.

Documentation -Report Writing, RCA, SLA, Spoken English, Listening Skills Cultural Orientation Delivery context orientation

12

Elite+ Program Database (103 Days)

L3 Training : 31 Days

Baseline / Refresher Module:

Advanced Oracle IMAC Activities

Advanced Troubleshoot ing

Monitoring (OEM,RAC wait events)

Performance Tuning

Process Trainings

Behavioral Trainings

Certifications & Assessments

4 Days

5 Days

4 Days

3 Days

4 Days

4 Days

5 Days

2 Days

Elite Program - Networking

Diploma/Engineering/Graduate 2-4 Years CCNA Skills Should have a working knowledge on any of network monitoring and ticketing tools like Solar Winds, Cisco Works, Remedy etc. Clear understanding on First level Incident Diagnosis & Troubleshooting process. Exposure to a breadth of Network technologies and devices including WAN, LAN, CSU/DSU, Understanding of OSI, IP Address Subneting, Understanding of LAN and WAN Topology concepts. Basic configuration and trouble shooting knowledge of protocols like RIP, EIGRP, Static Routing, Switch Port Configuration, VLAN tagging etc. Generic understanding of IT services delivery Good communication Skills Willingness to learn Acceptance to work in shifts, & acceptance to training Bond of 2 Lac for 2 Years

Diploma/Engineering/Graduate 2 -4 years
Implement & configure IP Schema, VLAN, QOS, Security Policy, Multicast, Routed and Routing Protocols, IPSec VPN, HSRP & Load Balancer devices Specialist level understanding on Network concepts, Topology, L2 / L3 Switching, Wireless LAN and trouble shooting skills. Expert knowledge on various WAN Access Technologies Clear understanding in configuring and Troubleshooting of Network Devices and platforms. Working knowledge to Monitor and Troubleshoot Call Manager, Gateway, Gatekeeper, IVR, ACD, Security, QoS, Voice Mail etc.

Should be able to demonstrate working skills and integrate more than two technologies like Routing/Switching/Security. Should be able to Install/Implement/Configure/Migrate fixed configuration equipments (Router, Switches, Firewall, Access Point) and able to Rack and Stack Chassis based equipments. Strong Incident & problem management skills. Contribute to root cause analysis & Preventive Maintenance calendar. Knowledge on Authentication using Active Directory Infrastructure. Updating Network diagrams, take regular IOS configuration backups. Testing of IOS patch updates before migration. Performance Management, Documentation, Inventory management.

Report Writing, Spoken English-Accent & Grammar. Phone etiquettes, Listening Skills Interviewee skills
14

Elite Program - Networking(68 Days)

L2 Training : 44 Days

Baseline / Refresher

EIGRP & OSPF & Multicastin g

Switching & Wireless LANs

Windows AD, DNS, DHCP

WAN Access

Device, Tools & Load Balances

IP Telephony

Process Trainings

Behavioral Trainings

Assessments & Certifications

1 Days

7 Days

5 Days

3 Days

2 Days

10 Days

5 Days

4 Days

3 Days

4 Days

Elite Network
Behavioural Process Training 6% Trainings 4%
Total Number Of Days: 68

Technical & Lab Trainings 49% Shadowing & OJT 35% Certifications 6%

Elite+ Program- Networking

Diploma/Engineering/Graduate 5-8 Years experience

Diploma/Engineering/Graduate 5-8 Years experience CCNP / CCIP Min. two paper

Hands-on experience in troubleshooting, LAN switching and WAN Access technologies. Hands-on experience on IP Subneting, VLAN, QOS, Multicast & Security infrastructure. Hands-on experience on Routing, Switching and Security platforms: Juniper or Cisco. Good understanding of Network devices and Tools like Load balancer, VPN devices, DSL technologies, Cisco works etc. (any one) Intermediate awareness of MPLS & BGP Infrastructure. Intermediate experience on IP Voice technology including Monitoring and troubleshooting Call Manager, Gateway, Gatekeeper, IVR, ACD, Security, QoS, Voice Mail. Basic understanding of Windows Active Directory, DNS, DHCP technology Excellent understanding of Incident, Problem and Change management processes Good understanding of IT services delivery Strong communication Skills Strong willingness to learn Willingness to work in shifts, & acceptance to training Bond of 2 Lac for 2 Years.

Strong Design skills in Implementing and troubleshooting Routing, Switching, Wireless and Security (Firewall, VPN IPSec) and Wireless Security. IP V6 impact. Strong Implementation, Configuration and troubleshooting skills for Network Devices & Tools like Load Balancers, NMS platforms, WAN Accelerators etc. Exposed to handling Escalations, acting as SPOC and provide recommendations in the areas of capacity planning, RCAs, Audit etc. Good knowledge of Multimedia infrastructure, IP Voice including Call Manager, Gateway, Gatekeeper, IVR, ACD, Security, QoS, Voice Mail etc. Exposure to Windows Active Directory Integration with Voice Infrastructure. Exposure to Data center Product platforms like Cisco Nexus.

Change management Capacity Planning: Utilization, Trend Analysis and Forecasting Well versed with Standard policies, procedures and best practices Availability, Reporting, Forecasting, RCA, Actions, SLA management. Able to provide Network Audit and Design recommendation for Performance improvement. Carry out complex Network migrations and integration.

ITIL V3 Domain and Delivery specific processes knowledge Proposal Estimation & Solution. Documentation -Report Writing, RCA, SLA, Spoken English, Listening Skills Project Management / PMO skills
16

Elite+ Program - Networking(110 Days)

L3 Training : 72 Days
Load Balancer s: F5, CSS/CS M

Baseline / Refreshe r

Advance d Switchin g & IPv6

Advance d MPLS

Advance d BGP

Window s AD, DNS, DHCP

Network Device & Tools

IP Telepho ny

Security : Cisco ASA

Process Training s

Behavior al Training s

Assessme nts & Certificati ons

1 Days

10 Days

5 Days

5 Days

10 Days

12 Days

10 Days

5 Days

4 Days

3 Days

4 Days

Thanks