Etiquette for People Relations

Etiquette for People Relations

PEOPLE RELATIONS is the key to the success of an individual in any organization. Good, PR is a combination of Politeness, Etiquette and above all, a genuine concern for others. Essence of an effective PR is a consistent behavior pattern that does not encroach on others territory.

Etiquette for PR
Meeting Manners E-mail Etiquette Telephone Etiquette Mobile Etiquette Office Decorum

Meeting Manners
Be Punctual Since you know you meet at a particular time, schedule your activity/work accordingly. It is distracting for the speaker to find members trickling Take your seat As soon as the Meeting is called to order, take your seat. If you are halfway through your coffee, you can sacrifice it. Dont Walk-out It is bad manners to walkout while the Chief is speaking. If you have something important to attend, sit in the last chair of the back row, closer to the door. Question Politely Speaker invite questions. But dont challenge. Be polite and ask for clarification, if you have a doubt. If you dont find the answer satisfactory, dont start a discussion. It will bore others. Wait for the meeting to be over and then meet the speaker alone. Dont do meetings in a meeting, wait for your turn or raise your hand.

E-mail Etiquette
The biggest e-mail mistake,is that people use it when they should instead pick up the phone and have a conversation. Consider how your message will be received. Read it out loud to yourself before sending to make sure you've achieved the proper tone. If you are the least bit upset when responding to an e-mail, save your response and review it later before sending it. Avoid the lure of being able to respond in the heat of the moment. In fact, if the original message upsets you, you should consider not responding in e-mail at all. If there is a misunderstanding via e-mail, it's probably time to pick up the phone. E-mail is not a confidential transmission of information. Don't write anything in e-mail that you would not want others to see.

E-mail Etiquette
When replying to another e-mail, cut out all extraneous information, keeping only the original question. Write your reply next to or below it. This system should be required for all but the simplest, single-question e-mails. Don't use indents for new paragraphs in an email - instead leave a blank line between paragraphs. It's easier to read on a computer screen. Reply to e-mails in a timely fashion. Don't leave your co-workers or your clients hanging, wondering if you ever received their message, i.e. sense on urgency. Avoid marking so-many copies (CCs), until required. It will curb the load on the server or network traffic.

E-mail Etiquette
There are ways of improving the way we communicate with email. Remember to: give people a chance to read the email dont expect immediate responses; be thoughtful in terms of who you send copies to: are you doing it just in case?; use the same English rules as with any written message. It is easy to fall into the trap of thinking that because email is less formal, grammar, sentence structure and spelling are less important. Capital letters in emails are the equivalent of SHOUTING; and Think carefully about whether you should send an email or would another style of communication be more appropriate? Avoid sending long & hefty mails with .History/Attachments Avoid sending personal mails from @ril.com Do Archive on regular basis to avoid jams/Over Quota

Hello ! Hello!.....
The first lesson in telephone manners stipulates brevity. Imagine your own irritation when you get the busy beep continuously. Modulate your voice and dont blare into the mouthpiece. Avoid saying Haan Hein?, instead say Sorry? or Pardon me Dont keep helloing every now and then while conversing. This will save a lot of time both yours and the callers Please hold the line sounds better than hang on. Wrong numbers can be maddening but it is not the callers fault. So dont lose your temper. Politeness is specially appreciated on the telephone. Two words that you must use constantly on the phone are Please & Thank you They sound like music.

Mobile Etiquette
The cell user should be careful to speak in hushed tones, knowing that a mobile phone has a sensitive microphone capable of picking up a soft voice. Set the ring tone at a low level with a tune that is soft, gentle and not annoying.The more crowded the situation, the quieter and softer the volume of voice and ring. The cell user tries to gain as little phone attention as possible. The goal is to communicate effectively without anybody else noticing or caring. Never Switch Off your cell.Keep it on Silent Mode when required.

Mobile Etiquette
The smart cell phone user respects the personal space of other people and tries to speak in places 10-20 feet or more away from the closest person The cell user should never use a mobile phone while driving unless it is "hands free or very urgent. Use your phone's Vibra-Call feature in public places, such as Office, business meetings, schools, restaurants, theaters or sporting events. If you're expecting a call, get an aisle seat near an exit to minimize interruptions. Let incoming calls roll over to Voice Mail when it's inappropriate to take a call. In some instances, turning your phone in silent mode be the best solution.

Office Decorum
Ensure low voice pitch level Meetings to be held in meeting rooms only Standing in groups should be avoided Always use Chairs for seating.avoid Desk Always keep your Desk neat and clean Ensure that you keep all papers in Desk and switch off your PC when you leave/away from office Always use Dustbin for waste papers. Maintain decorum in Cafeteria Enjoy food Avoid casual wearing in office. Ensure STD/ISD lock when you are away Ensure that lights are switched off, when you leave for the day