Internship Report On Q-Mart

INTERNSHIP REPORT Q-Mart Corporation (Pvt) Limited( Subsidiary of Kohinoor Mills)
Submitted to
Mr. Zahid Ali Internship Incharge Commerce Department

Submitted by Mirza Muhammad Zaigham M.Sc. Accounting and Finance (4th) Session 2009-2011
Internship Repot On Q-Mart Corporation (Pvt) Ltd. (Subsidiary Of Kohinoor Mills)
Table of contents
Sr. no. Particulars
Acknowledgement
Page no.
1.
Introduction To Retail
1.1 1.2
Inception Of Retail History of Retailing
5 6
1.3
Retail Scenario in Pakistan
2.
Introduction To The Company
11 11
2.1
Objectives of studying the organization
2.2
Overview of the organization
12
2.3
Overview of the Kohinoor mills(Parent)
12
2.4
Company Information
14
2.5
Brief History & Nature Of Q-Mart
29
2.6
Current Status
21
2.7
Product Of the Q-Mart
21
3.
Organizational Structure
22 23
3.1
Introduction Of Organizational Chart
Islamia University of Bahawalpur
Internship Repot On Q-Mart Corporation (Pvt) Ltd. (Subsidiary Of Kohinoor Mills) 3.2
Benefits Of organizational Chart 23
3.3
Organizational Hierarchy
23
3.4 3.5
Accounts & Finance Department Hierarchy Retail department Hierarchy
24 25
3.6
Analysis on the Organizational Charts
26
3.7
Primary & Secondary Activities
27
3.8
Main Offices
27
4.
Brief Overview of the Q-Marts Department
27 28
4.1
Information Technology department
4.2
Retail Department
29
4.3
Human Resources Department
29
4.4
Accounts & Finance department
30
4.5 4.6 5.
Standard Operating Procedures (SOP) System & Procedures Of Accounts Department
32 36 40 40
Analysis of the Q-Mart
5.1
PEST Analysis
Internship Repot On Q-Mart Corporation (Pvt) Ltd. (Subsidiary Of Kohinoor Mills) 5.2
SWOT Analysis 44
5.3
5Forces Model
47
5.4
Horizontal Analysis Income Statements
50
5.5
Horizontal Analysis of Balance Sheets
51
5.6
Ratios Analysis Of The Last Five Years
52
5.7
Vertical Analysis Of Income Statements
64
5.8
Vertical Analysis Of Balance Sheets
65
6. 7. 8.
Conclusions & Recommendation References Annexures

8.1 Internship completion Letter Income Statements & Balance Sheets
67 69 70
8.2
Acknowledgement
I would like to express my gratitude to all those who gave me the possibility to complete this internship report. I want to thank the Accounts and Finance Department of the Q-mart Corporation (Pvt) ltd for giving me permission to commence this internship in the first instance, to do the necessary research work and to use departmental data. I have furthermore to thank Me Shahzad fazli deputy General Manager internal audit in Kohinoor textile Mills and Mr. Muhammad Farooq Accounts and Finance Manager at Q-mart Corporation (Pvt) Ltd who gave and confirmed this permission and encouraged me to go ahead with my internship. I am bound to the Honorable Mr. Maqsood Ahmed Accounts Executive and to Mr. Mujtaba Baig Assistant Finance Manager for their suggestions; valuable hints and for giving me their precious time. I am deeply indebted to my Internship Incharge Prof. Zahid Ali from Islamia University of Bahawalpur whose help, stimulating suggestions and encouragement helped me in all the time of research for and writing of this internship Report. Lastly, I would like to pay special thanks to all of those who helped me directly or indirectly for completing this internship report.
Mirza Muhammad Zaigham
INTRODUCTION TO RETAIL
Inception of Retail Business
Internship Repot On Q-Mart Corporation (Pvt) Ltd. (Subsidiary Of Kohinoor Mills) Retailing is derived from the French word retaillier who means: To cut off a piece or to break bulk Retailing consists of the sale of goods or merchandise from a fixed location, such as a department store, boutique or kiosk, or by post, in small or individual lots for direct consumption by the purchaser. Retailing may include subordinated services, such as delivery. Purchasers may be individuals or businesses. A "retailer" buys goods or products in large quantities from manufacturers or importers, either directly or through a wholesaler, and then sells smaller quantities to the end-users / consumers. Retail establishments are often called shops or stores. Retailers are at the end of the supply chain. Manufacturing marketers see the process of retailing as a necessary part of their overall distribution strategy. The term "retailer" is also applied where a service provider services the needs of a large number of individuals, such as a public utility, like electric power.
In general retailers perform four functions:

a. They collect an assortment of products and services from a wide variety of suppliers and offer them for sale. b. They provide information to consumers, as well as to other channel members. c. They frequently store merchandise, mark prices on it and pay for items prior to, selling them to final consumers. d. They conclude transactions with the final consumers.
HISTORY OF RETAILING "FROM PEDDLERS TO CHAIN STORES"

Islamia University of Bahawalpur 6
Internship Repot On Q-Mart Corporation (Pvt) Ltd. (Subsidiary Of Kohinoor Mills) For thousands of years most goods were sold in market places or by peddling. In Pakistan, India, tropical Africa and most of the developing countries including south and Latin America, hawkers still walk the streets of cities and towns carrying their wares, or cycle/ motor cycle from street to street or village to village. Even, in most developed countries peddlers are still seen selling goods. It is a normal sight in Pakistani cities, towns and villages that either on bicycles, tricycles, or on animal driven carts, vendors sell all kinds of daily consumer goods and services, The commodities range from cloth to cosmetics and milk to meat. Hairdressers, knife & scissors repairers and sharpeners are normally seen on bicycles. In Karachi, Milkmen have switched to bicycle from walking & from bicycle to motorcycle. Even some are using motor carriers these days. Yet, still the market places remain the chief form of retail selling.
THE RETAIL STORES:

Chain of retail stores is known to have been operative in China several centuries before Christ. The chain store, as it is known in much of the world today, however, is generally believed to stem from the founding of Great Atlantic and Pacific Tea Company (A&P) in New York City in 1859. The prototype of present day departmental stores existed in Japan as early as the 17th century. The horse-drawn buses encouraged the growth of central business districts and allowed department store to take hold in the western world. "Au Bon March" in Paris developed from a large specialtystore to a department store in about 1860.
SMALL INDEPENDENT MERCHANTS,

However still form the majority of retailers in all the countries of the world. Till disintegration of the USSR, most retail stores in all the communist countries were nationalized and still in most countries they remain so. However in some states (Central Asian States) the trend is gradually changing and self-owned retail stores are being encouraged and they are coming up. The pattern of SUPER MARKET development was set in the United States in 1930, when Michael Cullin opened the first unit of what was to become the King Kullen Chain of Super Markets
Retail Scenario in Pakistan

Retailing in Pakistan, and for that matter in most of the Third World Countries, has traditionally been a small scale business, meant mainly for small and less or not educated entrepreneurs. Till
Internship Repot On Q-Mart Corporation (Pvt) Ltd. (Subsidiary Of Kohinoor Mills) late sixties, large scale retailing institutions like Super Markets, Departmental Stores, Discount Houses were unheard of in Pakistan. However, utility Store and canteen stores Department, a type of mini super markets, are functioning since the time of independence: but these stores were mutual benefit stores for service of government servants and Defense Services personnel respectively. In late sixties, in Lahore, a super market chain with the name of COOP stores was introduced. The CSD still remains a mutual benefit store but utility stores have been opened to general public. The chain of COOP store of Lahore was later taken over by Utility Stores Corporation of Pakistan. In the rural areas of Pakistan, the retailing still follows the same traditional "HUTTI' system small shops which provide very necessary daily use items to the villagers from available stores. These days almost all grocery items, cosmetics, vegetable ghee, and other essential items including shelf medicines are available on HUTTIES, but back in fifties rather till late in sixties very few items could be procured from these HUTTIES. In the urban areas of Pakistan, almost all types of related outlets exist. The introduction of sector wise planned markets in the newly planned modern city of Islamabad the capital, gave new dimensions to modern retailing in Pakistan. Thereafter almost in all other cities and new towns of Pakistan, where a new residential locality had to be developed, special emphasis was given to plan retail markets in a proper way. The main retail urban outlets are: a. Small retailers b. Large retailers/ wholesale retail stores c. Department stores d. Super markets e. Street vendors f. Vending machines g. Mail order selling h. Utility stores i. Cooperative stores j. Medical & general stores
Internship Repot On Q-Mart Corporation (Pvt) Ltd. (Subsidiary Of Kohinoor Mills) k. Specialty stores l. Juma, Mangal or Itwar Bazars
SMALL RETAILERS:
These are very similar to HUTTIES found in the rural areas of the country. Normally these types of stores are located in suburbs of the cities and towns and take care of the demands and requirements of the people living in that area.
LARGE RETAILERS/ WHOLESALE RETAIL STORES

These are few in numbers as compared to small retail stores. These are the types of stores which, in Karachi, were originally found in the areas of Jodia Bazaar and Joona Market only. Almost all the retailers in the city use to collect supplies from them till mid seventies. However, with the development of the city, such like stores were opened in the areas of Liaqatabad (Lalukhet), Nazimabad, Landhi, Malir Colony, Shah Faisal Colony, New Karachi, North Karachi, Korangi, Orangi, Federal B area (Water Pump) and North Nazimabad.
DEPARTMENT STORES:
A department store is a large retailer employing about 25 or more people and usually selling a general line of apparel for the family, household linens and dry goods and furniture, home furnishings appliances, radios, and televisions. It is organized into separate departments for purpose of buying, promotion, service and control. In Pakistan, we do have department stores, but these stores do not qualify for discussion under large scale retailing. The people who manage these stores are generally the owners or family members of the owners who are guided solely by their gut-feeling. Most of them did not have the exposure to any professional training or any kind of higher education. With the passage of time, however, more and more educated persons are now entering into the retailing business.
SUPER MARKETS:
A supermarket is a departmentalized food store. Pakistan entered the super market era at a time when some western European countries were moving from super market to 'Hypermarche'. The first supermarket in Pakistan was opened at Karachi in 1968. During last 27 years quite a few of them have sprung up, but most of these are more like "superettes" or mini super markets rather
Internship Repot On Q-Mart Corporation (Pvt) Ltd. (Subsidiary Of Kohinoor Mills) than full-fledged supermarkets with intensive and extensive product mix. Even food items like meat, fresh fruits, are not available with most of them.
STREET VENDORS/VENDING MACHINES

Door to door selling is a very common sight in Pakistan. The provision of products and services through street vendors range from milk, bakery items, fish, vegetables, fruits, textiles, garments, crockery, linen, CHATNIS & ACHARS and other special homemade eatables to barber, gardening, house-making & cleaning and tailoring services. The seller has to carry the merchandise. At times, vendors book orders by showing samples but that is very rare. Normally credit facilities are not extended by door to door sellers; yet at times depending on relations, credit is provided by the sellers for a period extending up to one week or so. The milkman and the newspaper suppliers and at times even the vegetable vendors submit bills at the end of the month; so in some cases a month's credit is extended to customers.
VENDING MACHINES
Were seen at airports and Railway stations sometimes back in 80s. Even now, in cities like Islamabad, Karachi and Lahore vending machines are operative. These machines are usually attended by a salesperson, thus the element of self service is not there. However, now telephone booths which can be operated through coded cards are operative in almost all the major cities of Pakistan.
MAIL ORDER SELLING:

This mode is popular in books and periodicals but seldom used for sale/ purchase of any other merchandise. Lack of knowledge interest and integrity on the part of sellers and lack of efficient postal system appears to be the two main causes for poor mail order business. Lack of information of consumers and high cost of producing illustrated catalogs could be another factor for restricted use of this method of retailing.
UTILITY STORES
Initially, utility stores were opened to provide goods on subsidized prices to government servants only. However, later to ensure regular provision of essential commodities to general public at reasonable prices, the doors of utilities stores were opened for commoners too. Utilities stores stock and sell daily use items at lower prices compared to general market. The utility stores Islamia University of Bahawalpur 10
Internship Repot On Q-Mart Corporation (Pvt) Ltd. (Subsidiary Of Kohinoor Mills) corporation of Pakistan, a government controlled autonomous body is a limited company and has several hundred branches all over the country. As per reported figures, the corporation by now has a chain of about 1000 stores, which are located in all major cities and towns.
COOPERATIVE STORES
PIA coop store and a few other established in the country are the example. The COOP established in 60s in Lahore has been taken over by utility stores corporation. Due to vested interest of the members and lack of training, knowledge and education of the store operators these kinds of stores have not been successful in Pakistan.
JUMMA/MANGAL/ITWAR BAZAARS:
The institution of these Bazaars can be described as a step towards "consumerism" in Pakistan. In these Bazaars all daily use items are available. These can be termed; as discount houses since as per claims, the commodities are available at much cheaper rates. The middleman and his share have been eliminated and the producers directly sell goods to the end- users. The normal complaint about these Bazaars is that sub-standard goods are sold at comparatively cheap rates. However, this fact cannot be denied that except for nominal official rent and license fee to be paid to Government, no other overheads are to be borne by the sellers and hence sellers at these Bazaars remain cheaper as compared to stores housed in big buildings and malls.
Introduction of Q-Mart Corporation (Pvt) Ltd.
11
Objectives of studying the organization

This report has been prepared for the internship that has been done in the Q-Mart Corporation (Pvt) Ltd in order to study the practical aspect of the course and implementation of the theory in the real field with the purpose of fulfilling the requirements of the course of MSc Accounting & Finance. The aim of this internship is to be familiar to the practical aspect and uses of theoretical knowledge and clarifying the career goals, so I have successfully completed the internship and compiled this report as the summary and the conclusion that have drawn from the internship experience. The time in Q-mart Corporation (Pvt) Limited very audacious and supportive to my career through which I have gained valuable work experience that will help definitely makes a favorable impression on me as a prospective future employer.
Overview of the organization

Q-Mart Corporation ( Private) Limited was incorporated in Pakistan on July 18, 2005 as a private limited company under the Companies Ordinance, 1984. The registered office of the company is situated at 87/2, Arif Jan Road, Lahore Cantt. The principal activity of the company is to carry on
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Internship Repot On Q-Mart Corporation (Pvt) Ltd. (Subsidiary Of Kohinoor Mills) business as a retailer in all types of general merchandise. The company is wholly-owned subsidiary of Kohinoor Mills Limited. Being pioneer at the market place we will provide our customers with value through our products and services, committing ourselves to providing the quality, variety and convenience at economical price. We want our customers to trust in our pricing philosophy and to always be able to find the lowest prices with the best possible service. Our success requires us to trust in our employees, respect their individual contributions and make a commitment to their continued development. This environment will allow us to attract the best people and provide opportunities through which they can achieve personal and professional satisfaction. Our commitment is to support the communities in which our employees and customers live and work. We will use our time and resources to preserve our role as a partner, neighbor and friend. Our responsibility to our company is clear - continuous profit growth while ensuring our future success. Q-Mart will prosper through a balance of innovation and good business decisions that enhances our operations and creates superior value for our customers By pursuing these goals, Q-Mart will continue to build on our foundation as a world-class retailer chain in Pakistan. We will continue to build strong relationships with the diverse people and organizations with whom we work. We shall pursue our mission with a passion for what we do and a focus on priorities that will truly make a difference in our future.
Overview of the parent Company (KML)

Kohinoor Mills Limited with its state-of-the-art facilities spread over an area of 165 acres is located at 8th KM Manga Raiwind Road near provincial capital city Lahore. Kohinoor Mills Limited is one of the largest vertically integrated textile manufacturers, started its successful journey back in 1949. The company has achieved annual sales of US$ 140 million to customers based in Americas, Europe, Africa, Australia and Asia. We have diversified products and engaged in manufacturing of Greige and Dyed Fabrics exported to major brands and retail chains. Kohinoor Mills Limited has employed a highly qualified and technically trained workforce of 3000 people working as a closely knitted family based on corporate culture, values and beliefs. Our team is capable of taking on challenges for fulfilling every work related task with dynamism and dedicated efforts. There are four divisions of the Kohinoor Mills Limited
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Internship Repot On Q-Mart Corporation (Pvt) Ltd. (Subsidiary Of Kohinoor Mills) 1. Kohinoor Weaving is the flagship company of Kohinoor Mills Ltd. and is engaged in producing greige cloth from cotton, blended and synthetic yarns. 2. Kohinoor Genertek is a division of Kohinoor Mills Ltd. It is engaged in power generation & is back bone of un-interrupted production of Kohinoor Mills Ltd 3. Kohinoor Dyeing is engaged in the business of Apparel Fabric Dyeing, Bleaching & Finishing (Cotton, Polycotton and other blends including Lycra). Product range includes Dyed, PFD, and PFGD & White. 4. Q-Mart Division
Vision
To assist in a qualitative and quantitative change in the lifestyle of every person no matter where they reside in Pakistan by empowering their right to a complete Choice of what product they spend their income on and making available at their doorstep their Choice ensuring Quality at an Affordable Price. Provide all needed tools and assistance to the immediate Community and be a partner in the active development of the social structure of the Community as a whole and the individual life as a result today, tomorrow and for generations to come.
Aim
The be the # 1 Chain of Retail Stores in Pakistan
CONCEPT
A Comprehensive Retailing Experience under one Roof Focus on metropolitan & medium sized cities and towns.
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Internship Repot On Q-Mart Corporation (Pvt) Ltd. (Subsidiary Of Kohinoor Mills) Create a customer relationship and loyalty program where families grow with Q-Mart & also POS, Point of sale system.
Board of Directors Mr.Amir Fayez Email: aamir.fayyaz@qmartcorp.com Miss Amir Fayez Chief Executive Officers Mr. Farooq Ahmed Email: farooq.ahmed@qmartcorp.com Chief Financial Officer Mr. Muhammad Farooq Email: Muhammad.farooq@qmartcorp.com Legal Advisors Raja Muhammad Akram & Co Advocate & Legal Consultants Lahore Auditors M/s Riaz Ahmed & Co (Members of Nexia International) Charted Accountants Address
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Internship Repot On Q-Mart Corporation (Pvt) Ltd. (Subsidiary Of Kohinoor Mills) 10-B, Saint Mary Park, Main Boulevard Gulberg-III, Lahore - 54660, Pakistan Phones : Fax : E-Mail : (0092-42) 5718137-39 (0092-42) 5718136, 5714340 racolhr@racopk.com
Head Office Kohinoor Mills Ltd Q-MART CORPORATION (PVT) LTED 8KM MANGA ROAD RAIWIND DISTT, KASUR. Tel: 042-111-941-941 Registered Office 87/2, ARIF JAN ROAD CANTT, LAHORE. Tel: 042-6603051-52 Fax: +92-42-6650994 Banks ALLIED BANK LIMITED FAYSAL BANK LTD BANK ALFALAH STANDARD CHARTERED BANK
Q-Mart strives to deliver the three As Absolute Quality

we ensure that our customers are offered absolute quality products available for that is what our customers deserve. Q-Mart maintains its own quality management procedures to make sure the Islamia University of Bahawalpur 16
Internship Repot On Q-Mart Corporation (Pvt) Ltd. (Subsidiary Of Kohinoor Mills) Absolute Quality is maintained consistently.
Affordability
we believe that our customer must receive maximum value for money. To that end we provide absolute quality at an affordable price, discounting all our products for our valued customers.
Availability
We strive to achieve customer satisfaction and believe the choice is for our customers to make not us. We provide any and every product our customer desires and it is delivered through quality service on and off the retail floor.
Values & Culture

As an organization it is our People who define our success. Our People focus on certain values and culture which in turn drives our business and the organization as a whole. Q-Mart believes in constant training and development of its human resource to provide customers good quality services.
Market Leaders
As a business we strive to be the market leaders in everything we. We dont believe in being second best.
Efficiency
Efficiency is the key to success. We strive constantly to improve and learn from the mistakes made to ensure tomorrow is a more efficient day.
Development
Everything can be improved including ourselves as individuals. We constantly aim to develop better methods and systems to improve our service and business learning from both our failures and successes.
Systems and procedures

Our systems are key to success in the business, we believe in continuous improvement in the systems and our customers' valuable response to our services is the most valuable asset for further improvement. We believe in transparent systems where our partners can come in and get benefit out of it through knowledge sharing.
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Integrity & Trust

We trust in each other and we trust in our ability to succeed. We try to do the right thing to the best our ability and we work on a single platform where everyone in the organization is available to everyone at all times.
Passion
Passion is our driving force. It is our passion to our Vision and Purpose that is the engine of this organization.
CUSTOMER RELATIONSHIP
Q-Mart intends to build a strong relationship with its customers. The primary objective for Q-Mart is to become not only the preferred choice of its individual customers but also become the family store To build this relationship Q-Mart will offer its customers a Q-Card. This card will be capable of maintaining the customers data relating to their buying habits & enabling Q-Mart & its vendors to plan their shelf inventories accordingly. The Q-card members will also receive special promotional benefits as well as further Q-Mart expects to know each one of its customers to the extent that if they walk in the discounts on their regular shopping. sales person should know what they need to buy and provide them assistance as well as offer any other products which might be of their interest
ADVERTISING OPPORTUNITIES
Q-Mart provides to its suppliers an opportunity to directly advertise their products to the consumers coming to the stores. It is the manufacturers initiative to market and push their products to the customers. Q-Mart has provided numerous options for advertising inside and outside the Store. In the first phase these are all fixed signage. In addition to advertising a manufacturer can also push their product to the customer through placement at premium locations. The following advertising & premium placement options are available. Window Displays
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Internship Repot On Q-Mart Corporation (Pvt) Ltd. (Subsidiary Of Kohinoor Mills) Billboards Entrance Display Product Island Displays Q-card & Lcds .
CLIENT RELATIONSHIP
Q-Marts focus is to be a true retailer providing an organized platform for manufacturers and consumers to interact. While customer service on the Store Floor is one focus, Q-Mart believes that it is essential for a retailer to interact constantly with manufacturers to provide the information and feedback required to improve existing products and develop new ones. In order to achieve this objective Q-Mart will be sharing constant information with its clients including; Daily sale data from each store of the clients product as well as the category sales in which Customer feedback and demand of different range of products. Demographic and ancillary data of the clients customers and customers of the clients Targeted promotional opportunities to a defined customer segment the clients products are defined.
category. In addition Q-Mart will also provide inventory tracking data to the Client and work closely with the Client to plan the optimum shelf inventory of the Clients products and display plans.
PILFERAGE & SECURITY

Q-Mart acknowledges that the greatest challenge for any retailer is to reduce its pilferage to minimal levels and develop security systems to implement this objective. For this reason Q-Mart is has secured a comprehensive inventory and merchandize management solution as a part of the core retail solution to make the inventory system as efficient as possible and secure inventory leakages. Q-Mart also intends to use technology in the form of bar-coding and RFID to create a security system supported by in-store video surveillance, EAS tagging and cross checks at different points of the merchandize movement till its ultimate departure through the store till.
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Internship Repot On Q-Mart Corporation (Pvt) Ltd. (Subsidiary Of Kohinoor Mills) It is for this reason that Q-Mart is investing in technology and looking for long term partners in the industry who will work with the Q-Mart team to achieve an ultimate goal of ZERO Level Pilferage.
SYSTEMS & MANAGEMENT

To operate a chain store management has to be centralized and systems designed to operate retail stores in diversified locations To achieve this central management team has been setup and extensive IT systems have been implemented for the first time in Pakistans retailing industry The objective is to provide quality service to our partners and consumers
Brief history & Nature of the Q-Mart

Q-Mart Corporation (private) was incorporated in 2005. The Head Office and other related offices of the Q-Mart Corporation (Pvt) limited were at Rajpur , its includes Head Office , Q-mart Flagship Store, Training Canter and Executive & Staff Accommodation. The purpose of the incorporation was to do Retail Business in all over the Pakistan, but firstly they have to start from small cities and then expend it in all over the Punjab, Sidh, Balochastan, and NWFP respectively. On that time the Board of Directors has decided to open 500 departmental stores and in first phase they opened 3stores one in Rajpur, 2nd was in Sargodha and 3rd was in Bhera. And in 2nd phase they opened two more store on at Gujranwala and 2nd one at Bahlwal, but unfortunately Gujranwala Store and Rajpur Store not go well and were closed in 2009 due to heavy losses. And after it they opened their two more store one is at Manga Mandi and another one at Lahore DHA. Q-mart is still in losses from the date of its incorporation. But the management and the Board of Directors are still competed toward the growth of the Q-mart. There is a green signal for the Qmart owners, the percentage of losses is going to consistently decreases, and I hope so in next future the Q-mart will be in Profit.
Department at the date of Incorporation

Finance Retail & Marketing Human Resource & Administration Warehousing & Logistics Information Technology Merchandizing & Procurement Business Development Engineering
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The Expected Stores

Rajpur Sargodha Bhalwal Jhawrian Sahiwal Sillanwali Behra Mandi Bhauddin Khutialan Sheikhan Hafizabad Kot Momin Bhagtanwala Miani Shahpur Farooka Jauhrabad Pind Dadan Khan Pindi Bhattian Jalapur Bhattian Malakwal Phallian Dinga Chinot Rabwa Jhang Sargodha District (Flagship Store) Sargodha District Sargodha District Sargodha District Sargodha District Sargodha District Sargodha District Mandi Bhauddin District Mandi Bhauddin District Hafizabad District Sargodha District Sargodha District Sargodha District Sargodha District Sargodha District Khushab District Khushab District Hafizabad District Hafizabad District Mandi Bhauddin District Gujrat District Gujrat District Jhang District Jhang District Jhang District
Q mart will be further added to 15 other locations in the 1st Phase;
Current status
Head Offices
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Internship Repot On Q-Mart Corporation (Pvt) Ltd. (Subsidiary Of Kohinoor Mills) Now The Head Offices of the Q-Mart is located at Raiwind Road 8km Manga road, Distt Kasur, and register office of the Qmart is at Arif Jan road Cantt, Lahore.
Departments
Accounts & Finance Information Technology Human Resource & Administration Merchandizing & Procurement Retail & Marketing They have closed others departments
Operational Stores
Sargodha Cantt. Bhalwal City. Bhera Town. MandiBhauddin City. Gujranwala Satellite Town. Manga Raiwind Road
Product lines and Important Brands

Q-Mart is a discounter carrying a maximum range of products divided into Basic, Mid and Top ranges to provide the customer with a complete choice The merchandize to be carried by Q-Mart is divided into the following categories; Food Super Market Electronics Home Maintenance Crockery & Kitchen Ware Home Products Fashion & Accessories their ultimate consumer Agro Products Stationary Hardware & Sanitary Lubricant & Spare Parts Footwear Luggage & Storage Apparel Toiletries Pharmacy Tobacco Vehicles Toys & Gifts
Q-Mart provides a platform to all manufacturers to promote and present their products to
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Internship Repot On Q-Mart Corporation (Pvt) Ltd. (Subsidiary Of Kohinoor Mills) Unlike a distributor or a single shop Q-Mart works with manufacturers to provide business
intelligence and support allowing the manufacturer to develop their product in direct response to the customers demands Q-Mart is a professional retailer with a diversified customer base providing the potential Q-Mart has setup a comprehensive tracking and payment system to ensure that a A manufacturer can track their inventory and receives payment of any inventory sold Q-Mart secures a manufacturers product placed on its floor by insuring the product and Q-Mart through its discounting policy further empowers the manufacturer to control and reach to the direct consumer which didnt exist before in Pakistan manufacturer is always in the knowledge of its product placed on Q-Marts floor. during the week the very next day. also securing the payment of any product sold. market its products at any given time
Organizational Structures
Introduction to Organizational Charts

An organizational chart is a diagram that shows the structure of an organization as well as the relationships and relative ranks of its positions. The term "chart" refers to a map that helps
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Internship Repot On Q-Mart Corporation (Pvt) Ltd. (Subsidiary Of Kohinoor Mills) managers navigate through patterns in their employees. Charts help organize the workplace while outlining the direction of management control of subordinates. Benefits of Organizational Charts Organization charts are an effective way to communicate organizational, employee and enterprise information. An org chart makes it easier for people to comprehend and digest large amounts of information as a visual picture rather than as a table of names and numbers. Organizational charts provide the greatest value when used as a framework for managing change and communicating current organizational structure. When fully utilized, org charts allow managers to make decisions about resources, provide a framework for managing change and communicate operational information across the organization. Organizational charts provide managers with specific departmental information that can then be used as a baseline for planning, budgeting and workforce modeling. It's easy to collaborate on important structural and personnel decisions when you have the overall picture along with the smaller views that make up that bigger picture. Organizational charts can be linked directly to spreadsheets or budgeting tools for interactive what-if analysis, making planning and decisionmaking easier. Those organizational charts can then be used to provide scenarios back to executives, finance and HR for evaluation and approval. Managers may also use organizational charts to communicate and solicit feedback from their employees to build future plans
Organizational hierarchy
Accounts & Finance Department Hierarchy
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Accounts & Finance Manager
Assistant Finance Manager
Accounts Executive
Accountant 1
Accountant 2
Accountant (DHA)
Accountant (SGD)
Accountant (MBD)
Accountant (BHL)
Total Employees =10

Accountant (MNG)
Retail Department Hierarchy
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Retail Manager
Store Manager (Manga) IT-Assistant Purchaser Store Supervisor Store Boys (6)
Store Manager (DHA) IT-Assistant Purchaser Store Supervisor Store Boys (4)
Store Manager (SGD) IT-Assistant Purchaser Store Supervisor Store Boys (10)
Store Manager (BHL) IT-Assistant Purchaser Store Supervisor Store Boys (7)
Store Manager (MBD) IT-Assistant Purchaser Store Supervisor Store Boys (6)
Total Employees = 53
Analysis on the Qmart organizational charts

Span of Control & Unity of Command

Span of control refers to the number of subordinates a supervisor has. There are two types of span of controls which exits in the many organization. 1. Wide span of control: Wide span of control means a single manager or supervisor oversees a large number of subordinates. This gives rise to a flat organizational structure. 2. Narrow span of control: Narrow span of control means a single manager or supervisor oversees few subordinates. This gives rise to a tall organizational structures Q-Mart have narrow span to control due to the following reasons Workers are located in different geographic locations like Mandibahudin, Sargodha, and Because Q-Mart requires great deal of interaction between supervisor and workers New problems arise frequently
Bahlwal.
3. Unity of Command The unity of command principle states that an employee should have one and only one supervisor to whom he or she directly reports. No employee should report to two or more supervisor since each supervisor has their own priorities. So the same principal is adopting by the Q-Mart Corporation (Private) Limited. Because the smoothness of the work.
Primary and secondary activities

Primary Activities
Primary activity of the Q-mart is to do retail business in all stores by providing the quality products to its customers at affordable rates and creating a long term customers relationship with their customers.
Secondary Activities Secondary activity of the Q-Mart is to provide a place to other investors
to open their outlets at Q-mart stores and can sell their products in the roof on Q-Mart On that time there are number of other investors who had open their outlets in the Roof of Q-mart Names Are JAWA Sweets City Shoes Hera Towels Kohinoor Fair price Shop Khan Medicine
Main offices
Main Offices are at 8km Manga Road Raiwind, Distt Kasur, And at mini market at Lahore other related offices are at Manga, Mandi Bahaudin Sargodha, and Bahlwal DHA Lahore.
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Brief Overview of the departments
On the date of incorporation the Q-Mart had many departments which are already discussed; on that time the Q-Mart have only four departments the detail of the each, in respect of function, procedure and no. of employees is given below.
Information Technology Department
What the I.T is?
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Internship Repot On Q-Mart Corporation (Pvt) Ltd. (Subsidiary Of Kohinoor Mills) We use the term information technology or IT to refer to an entire industry. In actuality, information technology is the use of computers and software to manage information. In some companies, this is referred to as Management Information Services (or MIS) or simply as Information Services (or IS). The information technology department of a large company would be responsible for storing information, protecting information, processing the information, transmitting the information as necessary, and later retrieving information as necessary. I.T department at Q-mart: In order to perform the complex functions relating to information technology the Q-mart employed the 7peoples, two at head office and the remaining five are at different stores. And the department is operated by the I.T manager Mr.Kashif. The main Factions of the department are Solving the problems of Oracle financial. Make the Policies Regarding I.T Packages. Solving the Problems of POS Introducing the new polices relating to smoothness of working at POS and Offices. Opening the new Customers Accounts on Oracle Financial Changing the Bar-Codes of the products Solving and identifications of problems of Microsoft Business Solution Navisio
Retail Department:
The primary responsibility of the retail Department is to take care of the day-to-day operations of the store. Retail Department consists of six peoples one is Retail Manager and the span of control of the retail manager is short having five peoples who are the store managers of different locations the store managers have to set work schedules, maintain inventories, ensure customer satisfaction, design the layout of store merchandise, and they have gives report to retail manager.
A Stores manager's day-to-day responsibilities normally involve:
Customer issues: assisting customers and responding to customer complaints, requests, Sales issues: finding new ways to improve sales, meet sales targets, analyze figures,
queries, and comments. forecast volumes, and strategize. Islamia University of Bahawalpur 30
Internship Repot On Q-Mart Corporation (Pvt) Ltd. (Subsidiary Of Kohinoor Mills) HR issues: recruiting, training, supervising, motivating, and reviewing staff, as well as Inventory issues: maintaining stock levels, ensuring the quality of supplies, and supervising Display issues: planning the layout and design of displays. Coordination issues: acting as a link between management and staff.
resolving health, safety, and legal issues for the store. the quantity, type, and scheduling of orders.
Human Resources and administration Department

The Human Resource Department deals with management of people within the organization and department are also performing the admin work with in the Q-mart. It consisted of two peoples one is H.R manager and second one is his assistant. Human resources or Personnels main responsibility is the recruitment, selection, training and development of staff. This will involve developing staff to maximize their potential in a manner that furthers the organizations objectives.
Accounts & Finance Department
The role of an Accounts & finance department in the Q-Mart is to ensure that adequate funds are for the resources that are required to help achieve the organizational objectives. The department
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Internship Repot On Q-Mart Corporation (Pvt) Ltd. (Subsidiary Of Kohinoor Mills) also ensures that the costs are controlled, that there is an adequate cash flow, and also that it establishes and further controls all profitable levels. All of which are extremely important to the running of any organization. One of the major roles of the finance department in the Q-Mart is to identify appropriate financial information prior to communicating this information to managers and decision-makers, so that they can make informed judgments and decisions that will benefit the company or organization. The finance department further prepares financial documents and final accounts for managers to use and for reporting purposes. Duties of the finance department include: Maintaining financial records, the payment of bills and expenses, the collection of accounts that are due, the general monitoring of funds and the payment of wages and salaries. Yet, it can be argued that the main duty of the finance department is to provide information to the managers and decision makers within the business. Therefore, it can be considered that the finance department is the backbone of any organization. Without any form of financial control, the company would be unable to control the inward and outward flow of cash and in terms of utilizing the cash, without the finance department, there would be very little knowledge or direction as to where the company can invest and how much they can invest in.
Hierarchy of Finance Department
Accounts & Finance Manager Assistant Finance Manager
Accounts Executive Accountant 1 Accountant 2 Accountant (SGD)
Accountant (DHA)
Accountant (MBD)
Accountant (BHL)
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Accountant (MNG)
Total Employees =10
Standard Operating Procedure

Standard operating procedures are written guidelines that tell how a job or task should be performed. These guidelines are a major part of a company's quality system. Significance Standard operating procedures are necessary for businesses to mass produce high-quality products. On-the-job injuries are minimized when procedures for completing tasks are in place. Function The written instructions (SOP) for day-to-day tasks should be placed in a location easily accessible to employees. Guidelines and procedural information should be legibly written. Considerations The company's standard operating procedures should provide a detailed account of the processes necessary for your company to function. These processes are generally repetitive. Benefits When procedures are properly followed, quality products are produced in a uniform manner. Operational guidelines help companies maintain consistency. Warning Islamia University of Bahawalpur 33
Internship Repot On Q-Mart Corporation (Pvt) Ltd. (Subsidiary Of Kohinoor Mills) Standard operating procedures that don't clearly communicate how to properly perform a task or duty are worthless. There is very little point to having written guidelines or instructions that aren't being used on a consistent basis. Here are some Standard operating Procedures for the Q-Mart Employees
Detailed S.O.P A.M Finance

Daily Bank Position
Arrange cash in our bank accounts according to issued Cheques Call to all banks on 09:30 am and confirm the available balances, after that call to all head Coordinate with store head cashiers and reconcile the cash on daily basis.
cashiers to deposit the cash in the banks where we need it.
Working on Accounts Payable Module:

Check and approve all kind of accounts payable vouchers in Oracle Financials. Booking of monthly expenses of all locations and head office in Oracle Financials. Open and close the accounting periods in oracle financials. Validation of payables in Oracle Financials. Create accounting and processing payables work to general ledger module. Fetching of all credit and cash invoices from Navision to integration and then from Maintaining the suppliers ledgers.
integration to oracle financials.
Working on General Ledger Module:

Check and approve all kind of journal vouchers. Booking of expenses in Oracle Financials. Posting of all entries to their respective heads.
Working on Accounts Receivable Module:

Booking of receivables from our all parties in Receivable module.
Working on Trial Balance

After completion of all processes from payables and general ledger module update the trial balance on monthly basis.
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Internship Repot On Q-Mart Corporation (Pvt) Ltd. (Subsidiary Of Kohinoor Mills) Export trial balance from oracle for making the monthly profit and loss account. Summarize the trial balance data head wise for monthly and annual accounts.
Working On fixed Assets Module:

Addition and deletion of company fixed assets. Booking of fixed assets in Oracle Financials
Working On Microsoft Navision:

Open new vendor account in Navision on request of buyers and then update in oracle. Update the daily sales report on daily basis. Analyze and summarize different kind of reports from Navision.
Conduct Stock Takes For All locations:

Stock takes of all locations on random basis. On stock take night before starting post all un-posted documents in Navision. Freeze data for the required divisions. Update the database before punching data in laptops. After completion of stock counting item wise scanning and punching of stock in laptops. As the data punching completes then collect data from both laptops and compile in a Execute query after completion of all data and save in excel Make a report with respect of divisions and difference in value. These reports are hand over to store manager for verification of data and then update the Filter the data from verified report and send to it for upload in Navision. As the data upload then after verification of correct validation post in Navision to update
master file.
report after all kind of verifications.
the inventory.
WORKING ON SALARIES AND OVER TIME: Checking and Booking:

Provide deductions from employees issued against provident fund and against salary to HR Checking and booking of Salaries Department wise in Oracle. department on Monthly basis.
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Internship Repot On Q-Mart Corporation (Pvt) Ltd. (Subsidiary Of Kohinoor Mills) Checking and booking of Social Security Department wise in Oracle. Checking and booking of Employees Old Age Benefit Department wise in Oracle. Checking and booking of Over Time Department wise in Oracle. Booking of recovery from employees in form of mess, phone, salary and update the ledgers
by booking of entries in Oracle.
Payment of Salaries from Banks:

Transfer salaries to employees bank accounts through bank transfer letter printed on Title of Account Bank Account Number Payable amount Signed by two signing authorities Q Mart Stamp Company letter head which have the following detail,
Payment to SNS and Consignment Parties:

Monthly Payments of Vendors. Monthly Payments of Consignment Vendors. Cost of goods sold against above vendors Rental income from above parties
Monthly Bank Reconciliations:

Monthly reconcile our bank accounts which detail is as under, Allied Bank Sargodha Allied Bank Bahlwal Allied Bank Bahlwal Allied Bank Lahore Allied Bank Thokar Bank Alfalah Mandi Standard Chartered
Assist to Manager Finance:

Reporting on daily basis
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Internship Repot On Q-Mart Corporation (Pvt) Ltd. (Subsidiary Of Kohinoor Mills) Making on monthly accounts At the time of annual audit
Detailed S.O.P Accounts Officer

Sales Posting
At early morning confirm the sales amount from store cashiers. Match the sales amount shown in Navision with actual cash figure at all stores. After confirmation of sales post it in Navision.
Sales Cash deposits and direct payments to vendors:

Reconcile the sales cash according to vendor payments and used for store. After reconciling cash on excel post all transactions to Oracle Financial All the transactions consist of following natures, Actual Sales amount post in oracle. Sales cash deposit in bank post in oracle. Credit sales transfer to alfalah bank post in oracle. All petty expenses at store posted in oracle. Post all payments to vendors in oracle.
Verification of Sales Cash used at stores:

Before posting all transactions in oracle, verify the following things, Casting of all petty expenses. All store expenses should be signed by store manager and store cashier. The signed expenses should be approved by Regional retail manager
Cash Reconciliations:
After booking of all store receipts and payments reconcile the cash in oracle financial. The closing balance of oracle financial should be equal to the amount issued to store for If is there any difference the store cashier will explain the reason of tendency.
petty expenses and for till cash.
Checking of Reconciliation from Finance Manager:

Internship Repot On Q-Mart Corporation (Pvt) Ltd. (Subsidiary Of Kohinoor Mills) The cash reconciliation statement should be checked and signed by finance manager.
Filling of Store Expenses and Z-Reports:

All the store expense vouchers should be filed with respect of there month and voucher Z-Reports received from store should attach with the statement printed from Navision and number assigned from oracle financial. then punched in the file with respect of store and month.
Systems & Procedures involved in Finance Department

Accounting/Bookkeeping
Q-Mart accounting records will be maintained on a full accrual basis using up to date methods of electronic data processing. The following accounting records will be maintained: Cash consecutive record of cash receipts and payments General Journal General Ledger Subsidiary Ledgers including Receivable/Payable/Rates Assets Other records necessary to fully document and explain the financial transaction of Q-Mart Subsidiary ledgers shall be reconciled with the general ledger at least monthly. There will be adequate and appropriate supervision of employees with sufficient employee The Accounts & Finance Manager to sight and review all receipt reversals, journals, credit
as required complying with the Companies Ordinance 1987 and GAAP.
backup to ensure that accounts and ledgers are adequately maintained. notes, and other transactions
Cash Received
Cash received shall be recorded by an entry for each individual transaction. The invoices record shall indicate the mode of payment, Cheques, cash, Receipts shall be issued in numerical sequence.
Banking
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Internship Repot On Q-Mart Corporation (Pvt) Ltd. (Subsidiary Of Kohinoor Mills) Cash received by an officer or employee of Q-Mart must be paid into a Q-Mart bank Cash received by or on behalf of Q-Mart must be banked as soon as possible on or after the Detailed records of Q-Marts banking activities must be kept. Banking shall be reconciled with receipts. In the intervening periods between banking, Cash received will be deposited in the safe.
account. day of receipt.
Bank Accounts
Bank accounts will be operated exclusively for the purpose of conducting Q-Mart business. Those presently approved: Miss.Fayza (Director) Chief Executive Officer Financial Manager All accounts will be in the name of Q-Mart Corporation (Pvt) Limited accounts can only be Bank reconciliation for each bank account operated by Q-Mart shall be prepared monthly.
At least two authorized bank signatories are required to disbursements of cash from bank accounts. opened with the approval of the Chief Executive Officer and Director
Accounts for Payment and Disbursements

All accounts for payment shall be certified by an Authorized Officer as to: The receipt of the goods and services being in accordance with the Relevant Purchase order The prices charged being fair and reasonable The calculations and additions being correct The allocation of the payment to the correct ledger account Payments/disbursements is to be made by the crossed Cheques Cheques shall be on Q-Mart stationery, pre-numbered and issued in numerical sequence Unused Cheques shall be in the custody of the Accounts Payable Officer who shall
maintain a register
Purchasing
Procurement will be undertaken by Q-Mart in a way which: Islamia University of Bahawalpur 39
Internship Repot On Q-Mart Corporation (Pvt) Ltd. (Subsidiary Of Kohinoor Mills) Encourages purchases being made from a registered Suppliers or from Open Markets All the purchases must be made according to the demand Proper documentation must be made by the purchase managers All the purchase Orders Must be signed by the departmental purchaser All the Purchases Orders must be matched by the Good received Notes Salaries and Wages Payroll Records will be maintained in respect all employees of Q-Mart showing Gross salary or Tax and details of all other payments and deductions Sick, annual, long service and other leave available and taken Allocation of time worked on jobs Salaries and wages will be paid on the basis of attendance recorded on an approved time Time sheets will be mailed by the store Manager to the H.R manager All claims for payment of overtime must be authorized by the relevant manager before
wages
sheet, except for employees on no fixed hours Contracts
being paid.
Information Technology
Q-Mart has invested in the best IT solutions tested and deployed internationally to enable its vision of management.
Fujitsu & Navision

The merchandizing, buying, warehouse management and Store POS sale is done through a centralized online system provided by Fujitsu and Navision. The system has been deployed at leading retail chains globally ERP & OCS 10g Oracle is a technology partner providing an end to end platform. Oracle Financials, Inventory and Purchasing will form the core financial management tools for the operation. Internal company communication and external communication with vendors and suppliers will be managed through
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Internship Repot On Q-Mart Corporation (Pvt) Ltd. (Subsidiary Of Kohinoor Mills) Oracle Collaboration Suite 10g. implementation of 10g outside the US. The OCS 10g implementation at Q-Mart is the first
Microwave Network
A fully deployed and owned Microwave Network linking each of the stores. all future stores. This would effectively become the largest wireless communication network in Pakistan when deployed over
NCR
The POS systems deployed at all Q-Mart stores are provided by NCR which is the global leader in POS technology. The POS systems being used at our stores have for the first time been introduced in the Pakistan market allowing our cashiers to provide international standard service to our customers.
Analysis
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Pest Analysis
PEST analysis stands for "Political, Economic, Social, and Technological analysis" and describes a framework of macro-environmental factors used in the environmental scanning component of management. These are known as PEST analysis. Here we are analyzing the pest analysis because we want to know whether these points are affecting the performance of the Q-Mart or not.
Importance of Pest Analysis

PEST influences are a helpful method of summarizing the external environment in which a business operates.
Q-MART A Retail Company

We see that Q-Mart is a growing baby in the Pakistani markets. And still he has to grow in the Pakistans market and he has to become young, then mature and then become old and then will stay in the Pakistans markets.
Purposes of Q-Mart
Purpose of the Q-mart is to do retail business in the all over the Pakistan, before opening the more stores in different location within the Pakistan we have to do PEST analysis so that we can implement the our best practices in other places of the country and we can get more and more profit from the other cities and we can capture the whole market of the country. In Short we can achieve our goal, which is The be the # 1 Chain of Retail Stores in Pakistan
Components of Pest analysis
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Internship Repot On Q-Mart Corporation (Pvt) Ltd. (Subsidiary Of Kohinoor Mills) These are four factors whose applies in PEST analysis mostly, but here all factors will be discussed with details.
Political factors
Are how and what degree a Government interference in his economy specifically political factors includes areas such as Tax Polices Labor Law Environmental Law Trade Restrictions Tariffs Political stability
Political Factors may also include goods and services which the Government wants to provide or be provided but others there are some question in our mind during the analysis which is The political areas have a huge influence upon the regulation of businesses, and the spending power of consumers and other businesses. We must consider issues such as: How stable is the political environment? 43
Internship Repot On Q-Mart Corporation (Pvt) Ltd. (Subsidiary Of Kohinoor Mills) Will government policy influence laws that regulate or tax our business? What is the government's position on marketing ethics? What is the government's policy on the economy? Does the government have a view on culture and religion?
If these factors are goes in favor of Q-Mart then we will decide that the political environment is favorable for opening the new stores and I thought that it is a big opportunity for Q-Mart to do business and for earn profit.
Economic Factors
Here the Q-Mart analyze the economy of Pakistan and know how the economic factors are influence on company the factors may be include of on. These factors have major impacts on how businesses operate and make decisions. For example, interest rates affect a firm's cost of capital and therefore to what extent a business grows and expands. Here the Q-Mart knows that if the majority of factors are going to his favor then the company can decide to open new stores. Economic growth, Interest rates, Exchange rates Inflation rate. Employment level per capita. Long-term prospects for the economy Gross Domestic Product (GDP) per capita, and so
Social Factors.
In the Social Factors the Q-mart Corporation (Pvt) Ltd will analyze the social factors include the Cultural aspects Health Consciousness Population Growth Rate Age Distribution Career Attitudes Emphasis on Safety
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Internship Repot On Q-Mart Corporation (Pvt) Ltd. (Subsidiary Of Kohinoor Mills) A trend in social factors affects the demand for a companys products and how that company operates. For example, an aging population may imply a smaller and less-willing workforce (Thus increasing the cost of stores staff). Furthermore, companies may change various management strategies to adapt to these social trends (Such as recruiting older workers) and some question arises in our mind because the culture is different from city to city these may be The social and cultural influences on Q-mart (Some Extent) vary from city to city. It is very important that such factors are considered. Factors include: What are the dominant language, Urdu, Punjabi, saraki, sindi, and blochi? Does language impact upon the diffusion of products onto markets? What are attitudes to local and imported products and services? How much time do consumers have for leisure? What are the roles of men and women within society? How long are the population living? Are the older generations wealthy? Does the population have a strong/weak opinion on political issues?
If these are in favor of Q-Mart Company then will be the best environment for investing in other cities for opening the new stores.
Technological Factors
Technology in the retailing industry has provided a new dimension. The introduction of point of sale equipment, bar codes and huge storage capacity for billing and payment database has facilitated the management of large set-ups with ease. Operations can be recorded in a structured and systematic manner, providing detailed analysis of the sales and volume of transactions. Electronic transactions have increased the volume of sales in the country. Flexibility in the mode of payment and cashless transactions has helped in driving sales. Communication assists in maintaining a competitive advantage in retaining and attracting customers. The introduction of new technology may be intricate for retailers, but the convenience and cost effectiveness create the need for new advancements. Large stores need to monitor inventories and expenses of establishments. With automated machines and high-end computers making the task simpler, the focus of retailers can stay on retaining customers with new strategies. Security systems also do help for a safer shopping, for retailers as well as customers, providing immense mental relief. Such technological
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Internship Repot On Q-Mart Corporation (Pvt) Ltd. (Subsidiary Of Kohinoor Mills) advancements are only now coming into Pakistan and the need for it has been acknowledged. The point of sale (POS) applications will provide for quicker consumer check-out and multiple payment options like credit cards. Solutions ranging from simple Point of Sale (POS) systems to complex retail ERPs have been implemented mainly by large, mid-sized and manufacturer-retailers in Pakistan Using ERP packages and solutions like Retail Pro, higher-end solutions like SAP. We know that, Technology is vital for competitive advantage, and is a major driver of retail business. Consider the following points: Does technology allow for products and services to be sold more cheaply and to a better Do the technologies offer consumers and businesses more innovative products and services How the technologies effect the system of Point of sale (pos)? Does technology offer to Q-mart a new way to communicate with consumers e.g. banner, standard of quality? such as Internet banking, new generation mobile telephones, etc?
cables, and internet? Q-Mart Retail Company analyze the technological factors if they meet their requirements then the company will decide it positively
SWOT Analysis
What is SWOT analysis?
SWOT is an acronym for Strengths, Weaknesses, Opportunities, and Threats. Occasionally, it may also be found as a WOTS up analysis or the TOWS analysis. The technique is credited to Albert Humphrey who led a research project at Stanford University in the 1960s and 1970s using data from leading companies involved in long range planning processes. A SWOT analysis is a planning tool used to understand the Strengths, Weaknesses, Opportunities, and Threats involved in a project or in a business. It involves stating the objective of the business or project and identifying the internal and external factors that are either supportive or unfavorable to achieving that objective. SWOT is often used as part of a strategic or business planning process,
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Internship Repot On Q-Mart Corporation (Pvt) Ltd. (Subsidiary Of Kohinoor Mills) but can be useful in understanding an organization or situation and decision-making for all sorts of situations. The SWOT is great for developing an understanding of an organization or situation and decisionmaking for all sorts of situations in business, organizations and for individuals. Doing a SWOT can be very simple, however its strengths lie in its flexibility and experienced application.
Strengths
The positive tangible and intangible attributes, which are within an organization. They are within the organizations control. Understand the needs and wants of the local consumer Having personal relationship with the community, local knowledge Convenient locations Low cost of running day to day operation Short term udhaar Consumer acceptance Loyal customer base Low price perception New entrant Economical pricing Q-market and Q Card Mega locations True Retail Store providing one stop shopping Fun place for families and kids High levels of QSC Aggressive Marketing Major player in community development
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Weakness
Factors that are within an organizations control that detracts from its ability to attain the desired goal. Which areas might the organization improve? Q-mart stores are located away from the shopping areas/ main trading areas Big/ shiny stores can be a barrier to get customers Low levels of quality, service and cleanliness Less variety, Poor ambiance Higher pricing No expansion No media presence Couldnt able to attract kids/ families
Opportunities
The external attractive factors, that represents the reason for an organization to exist and develop. What opportunities exist in the environment, which will improve the organization? Kids playing area Sufficient untapped market Growing knowledge of consumer Media consumption habits Expansion in new cities Family oriented stores Improve on services, quality Market presence (Advertising)
Threats
External factors, beyond an organizations control, which could place the organization mission or operation at risk. The organization may benefit by having contingency plans to address them if they should occur. Arrival of new markets Consumer expectation level is getting higher day by day
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Internship Repot On Q-Mart Corporation (Pvt) Ltd. (Subsidiary Of Kohinoor Mills) Growing competition Unpredictable Govt. taxation policie
Five Competitive Forces Model

Here is a brief background on who developed it, and why it is useful. The model originated from Michael E. Porter's 1980 book "Competitive Strategy: Techniques for Analyzing Industries and Competitors." Since then, it has become a frequently used tool for analyzing a company's industry structure and its corporate strategy. In his book, Porter identified five competitive forces that shape every single industry and market. These forces help us to analyze everything from the intensity of competition to the profitability and attractiveness of an industry. Flowing figure shows the relationship between the different competitive forces.
Threat of New Entrants Its means that the new companies have a lot of potential in the
industry to enter as a new supplier of the specific product, it is easy for new companies to enter the
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Internship Repot On Q-Mart Corporation (Pvt) Ltd. (Subsidiary Of Kohinoor Mills) industry. In the retailing business there are number of companies are working and still there is a potential in this industry to absorb the new entrants because the needs of the peoples are changing rapidly, and they are demanding the new product, so for the fulfillment the demand of the customer the people comes in the industry as a retailer. But there are some reasons through which peoples feel hesitation and these reasons limits the threat of the new entrants are known as a Barriers to Entry .Some examples include: Existing loyalty of big retail Stores, Like Macro, Hyperlink, and Q-Mart. Incentives for using a particular buyer (such as frequent shopper programs) High fixed costs Scarcity of resources High costs of switching companies Government restrictions or legislation
Power of Suppliers Its means how much pressure suppliers can place on a business? If one
supplier has a large enough impact to affect a company's margins and volumes, then it holds substantial power. Q-Mart is a Retail business having different departmental at different location, so the suppliers of the Q-Mart are Open Markets Supplier, There are somehow have a permanent suppliers. Sometime the open market supplier take a benefit from the needs of the Q-mart, and they charge the same rate on which they are providing to others, so it creates the completions between the Q-mart and others stores. Here are a few reasons that suppliers might have power: There are very few suppliers of a particular product There are no substitutes Switching to another (competitive) product is very costly The product is extremely important to buyers - can't do without it
Power of Buyers Its means how much pressure customers can place on a Q-Mart.? If one
customer has a large enough impact to affect a company's margins and volumes, then the customer hold substantial power. The buyers of the Q-mart are the general public of the different location, as we discussed the Q-mart have a focus to do its business mainly in the rural areas and the peoples of the rural areas are not educated. so some time it will be difficult for the Q-Mart
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Internship Repot On Q-Mart Corporation (Pvt) Ltd. (Subsidiary Of Kohinoor Mills) employees to retain the peoples of the rural areas because they not listen any one , they do according to their mind, Here are a few reasons that customers might have power: Small number of buyers Purchases large volumes Switching to another (competitive) product is simple The product is not extremely important to buyers; they can do without the Product for a period of time Customers are price sensitive
Availability of Substitutes - What is the likelihood that someone will switch to a

competitive product or service? If the cost of switching is low, then this poses a serious threat. Here are a few factors that can affect the threat of substitutes: The main issue is the similarity of substitutes. For example, if the price of coffee rises substantially, a coffee drinker may switch over to a beverage like tea. If substitutes are similar, it can be viewed in the same light as a new entrant
Competitive Rivalry - This describes the intensity of competition between existing firms in an
industry. Highly competitive industries generally earn low returns because the cost of competition is high. A highly competitive market might result from: Many players of about the same size; there is no dominant firm Little differentiation between competitors products and services A mature industry with very little growth; companies can only grow by stealing customers
away from competitors
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Q-Mart Corporation (Private) Limited Horizontal Analysis of Income Statements For the Last Five Years june-2006 to Dec 2010
2006-07 Sales Less: Cost of Sales Gross Profit Less: Operating Expenses Administration Expenses Selling & dist Expenses Bank Charges Loss on sale of land Other operating Expenses Total Ope & Admin Exp. Operating Income /Loss Net Loss before tax Income tax Net Loss After tax 473.74% 196.88% -100.00% -100.00% 369.52% 492.32% 524.98% 9245.81% 445.78% 525.48% 726.93% 98.54%
2007-08 30.08% 22.75% 94.75%
2008-09 116.93% 113.83% 134.19%
2009-10 47.82% 50.97% 31.83%
24.43% 28.28%
50.22% (76.01%)
11.27% (24.28%)
25.98% 15.54% 18.96% (23.14%) 24.69%
24.50% -3.59% -7.42% 461.46% -46.74%
9.36% -4.61% -5.08% -93.34% 84.69%
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Q-Mart Corporation (Private) Limited Horizontal Analysis of Balance Sheets For the Last Five Years june-2006 to Dec 2010
Assets
Non-current Assets
Property, plant & equipment Intangible fixed assets Deferred tax assets security deposits
2006-07 7.32% -15.73% 33.68% 9.11% 206.10% 54.25% -62.73% 78.88%
2007-08 6.64% -5.75% 80.20% 430.70% 9.10% 159.92% 71.93% 569.61% 150.68% 19.54%
2008-09 -1.18% (100.00%) 221.31% 0.00% 5.10% 50.70% 7.58% -60.60% 26.89% 8.47%
2009-10 1.27% 0.00% 0.00% 1.10% 14.60% 16.64% -31.78% 13.90% 3.42%
Current Assets
Stock in Trade Advances, deposits and prepayments Cash And Bank Balances Other receivables
Total Assets Equity & Liabilities

Authorized capital 25,000,000 ordinary shares of rs, 10 Issued, Subscribed and paid up capital share deposit money Accumulated Loss
12.34%
0.00%
40.00%
0.00%
0.00%
0.00% 1692.68% 545.78% 5.17%
31.95% 36.55% 105.38% 18.16%
24.91% -60.65% 27.33% 0.99%
21.34% 100.00% 39.64% 0.48%
Total Equity
Deferred Liabilities
Provision for gratuity
Current Liabilities
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Trade and other Payables Provision for taxation Total Current Liabilities 104.70% 106.85% 12.34% 23.16% 28.75% 19.54% 62.73% 54.46% 8.47% 13.27% 15.22% 3.42%
Total Equity & Liabilities
Ratios Analysis of the Financial Statements Q-Mart Corporation (Pvt) Ltd For the Last Five Years.
Ratio Analysis
Liquidity Ratios Current ratio Current Assets Current Liabilities
2006
7332355 11167731 0.656566226
2007
13116245 23100946 0.56777956
2008
32879812 28709080 1.145275711
2009
41720212 45940589 0.908134
2010
47518539 52931197 0.897741629
Quick Ratio
Current Assets-Stock
Current Liabilities
4746110 11167731 0.424984269
5199643 23100946 0.22508355
12303260 28709080 0.428549435
10710502 45940589 0.2331381
11980763 52931197 0.226345968
Activity Based Ratios Inventory Turnover C.G.S Inventory Total Asset Turnover Sales Total Assets 7707371 158330052 0.048679141 48207680 177873116 0.27102286 62704609 212625379 0.294906513 136027772 230636428 0.5897931 201075101 238517102 0.843021734 5236462 2586245 2.024735476 43302003 7916602 5.46977137 53152690 20576552 2.583167967 113653744 31009710 3.6651018 171580407 35537776 4.828113245
Debt Ratios Debt Ratio Total Liabilities Total Assets
11167731 158330052 7.05%
23100946 177873116 12.99%
79043328 212625379 37.17%
65340580 230636428 28.33%
52931197 238517102 22.19%
Profitability Ratios
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Gross Profit Margin Gross Profit Net Sale 2470909 7707371 32.06% 4905679 48207682 10.18% 9551919 62704609 15.23% 22374028 136027772 16.45% 29494694 201075101 14.67%
Operating Profit Margin Operating Profit Net Sale -5452566 7707371 -70.74% -32296406 48207682 -66.99% -37313851 62704609 -59.51% -35975404 136027772 -26.45% -34316777 201075101 -17.07%
Net Profit Margin Net Profit Net Sale Earnings per Share Net Profit No. Of Shares Return On Assets Net Profit/Loss Total Assets Return On Equity Net Profit/Loss Total Assets -4851579 147162321 -3.30% -26479075 154772170 -17.11% -33016795 133582651 -24.72% -17586212 165295839 -10.64% -32480434 185585905 -17.50% -4851579 158330052 -3.06% -26479075 177873116 -14.89% -33016795 212625379 -15.53% -17586212 230636428 -7.63% -32480434 238517102 -13.62% -4851579 15000000 -0.32 -26479075 15000000 -1.76 -33016795 19792950 -1.66 -17586212 23079617 -0.76 -32480434 27975926 -1.16 -4851579 7707371 -62.95% -26479075 48207682 -54.93% -33016795 62704609 -52.65% -17586212 136027772 -12.93% -32480434 201075101 -16.15%
Interpretation of Ratios Analysis
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Liquidity Ratios:
Liquidity Ratios are ratios that come off the Balance Sheet and hence measure the liquidity of the company as on a particular day i.e. the day that the Balance Sheet was prepared. These ratios are important in measuring the ability of a company to meet both its short term and long term obligations. 1: Current Ratio: The formula: Current Ratio = Total Current Assets/ Total Current Liabilities The Interpretation This ratio is obtained by dividing the 'Total Current Assets' of a company by its 'Total Current Liabilities'. The ratio is regarded as a test of liquidity for a company. It expresses the 'working capital' relationship of current assets available to meet the company's current obligations Q-Mart Corporation (Pvt) ltd has Rs. 0.656 of Current Assets to meet Rs1.00 of its Current Liability
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1.2 1 0.8 0.6 0.4 0.2 0 2006 2007 2008 2009 2010 Current Ratio Quick Ratio
2: Quick Ratio: The formula: Quick Ratio = Total Quick Assets/ Total Current Liabilities Quick Assets = Total Current Assets (minus) Inventory The Interpretation: This ratio is obtained by dividing the 'Total Quick Assets' of a company by its 'Total Current Liabilities'. Sometimes a company could be carrying heavy inventory as part of its current assets, which might be obsolete or slow moving. Thus eliminating inventory from current assets and then doing the liquidity test is measured by this ratio. The ratio is regarded as an acid test of liquidity for a company. It expresses the true 'working capital' relationship of its cash, accounts receivables, prepaid and notes receivables available to meet the company's current obligations. 3: Inventory Turnover ratio: The formula: Inventory Turnover Ratio = Net Sales / Inventory It could also be calculated as:
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Internship Repot On Q-Mart Corporation (Pvt) Ltd. (Subsidiary Of Kohinoor Mills) Inventory Turnover Ratio = Cost of Goods Sold / Inventory The Interpretation: This ratio is obtained by dividing the 'Total Sales' of a company by its 'Total Inventory'. The ratio is regarded as a test of Efficiency and indicates the rapidity with which the company is able to move its merchandise. Q-mart Corporation (Pvt) Ltd is able to rotate its inventory in sales 3.59(Average) times in one year.
6 5 4 3 2 1 0 2006 2008 2010 Inventory turnover
Profitability Ratios:
Profitability Ratios show how successful a company is in terms of generating returns or profits on the Investment that it has made in the business. If a business is liquid and efficient it should also be Profitable. 4: Return on Sales or Profit Margin (%):. The formula: Return on Sales or Profit Margin = (Net Profit / Net Sales) x 100 The Interpretation: The Profit Margin of a company determines its ability to withstand competition and adverse conditions like rising costs, falling prices or declining sales in the future. The ratio measures the percentage of profits earned per dollar of sales and thus is a measure of efficiency of the company.
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Internship Repot On Q-Mart Corporation (Pvt) Ltd. (Subsidiary Of Kohinoor Mills) Q-Mart Corporation (Pvt) Ltd is in loss from the date of its corporation, but the percentage of losses in consistently going to decreases and it is the good point for the management of the Q-mart and they hope so in near future they will get rid form the heavy losses, the percentage of losses in 2006 to 2010 is given below in the shape of chart. You can see there is a consistently decrease in the losses.
0.00% -10.00% -20.00% -30.00% -40.00% -50.00% -60.00% -70.00% 2006 2008 2010 Net profit Margin
5: Gross Profit Ratio:

The Formula: Following formula is used to calculate gross profit ratios: [Gross Profit Ratio = (Gross profit / Net sales) 100] The Interpretation: Gross profit ratio (GP ratio) is the ratio of gross profit to net sales expressed as a percentage. It expresses the relationship between gross profit and sales.
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Internship Repot On Q-Mart Corporation (Pvt) Ltd. (Subsidiary Of Kohinoor Mills) The basic components for the calculation of gross profit ratio are gross profit and net sales. Net sales mean that sale minus sales returns. Gross profit would be the difference between net sales and cost of goods sold. Cost of goods sold in the case of a trading concern would be equal to opening stock plus purchases, minus closing stock plus all direct expenses relating to purchases. In the case of manufacturing concern, it would be equal to the sum of the cost of raw materials, wages, direct expenses and all manufacturing expenses. In other words, generally the expenses charged to profit and loss account or operating expenses are excluded from the calculation of cost of goods sold.
35.00% 30.00% 25.00% 20.00% 15.00% 10.00% 5.00% 0.00% 2006 2008 2010 Gross Profit
6: Operating Profit Ratio
The Formula:
The Interpretation:
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Internship Repot On Q-Mart Corporation (Pvt) Ltd. (Subsidiary Of Kohinoor Mills) Operating margin or operating profit margin measures what proportion of a company's revenue is left over, after deducting direct costs and overhead and before taxes and other indirect costs such as interest. Operating margin is used to measure company's pricing strategy and operating efficiency. It gives an idea of how much a company makes (before interest and taxes) on each dollar of sales. Operating margin ratio shows whether the fixed costs are too high for the production or sales volume. A high or increasing operating margin is preferred because if the operating margin is increasing, the company is earning more per dollar of sales. Operating margin can be used to compare a company with its competitors and with its past performance. It is best to analyze the changes of operating margin over time and to compare company's figure to those of its competitors. Operating margin shows the profitability of sales resulting from regular business. Operating income results from ordinary business operations and excludes other revenue or losses, extraordinary items, interest on long term liabilities and income taxes. The trend in the Operating Profit ratios of the Q-mart Corporation since 2006 is given below.
0.00% -10.00% -20.00% -30.00% -40.00% -50.00% -60.00% -70.00% -80.00% 2006 2008 2010
Operatimg pofit
7: Return on Assets:
The formula: Return on Assets = (Net Profit / Total Assets) x 100 The Interpretation: The Return on Assets of a company determines its ability to utilize the Assets employed in the company efficiently and effectively to earn a good return. The ratio measures the percentage of profits earned per dollar of Asset and thus is a measure of efficiency of the company in generating Islamia University of Bahawalpur 61
Internship Repot On Q-Mart Corporation (Pvt) Ltd. (Subsidiary Of Kohinoor Mills) profits on its Assets. This is a useful indicator as to whether a business is using its assets well and getting the most value out of capital expenditure. Companies using their assets well will have a relatively high return, while those less well-run businesses will have a relatively low return.
0.00% -2.00% -4.00% -6.00% -8.00% -10.00% -12.00% -14.00% -16.00% 2006 2008 2010
Return on Assets
8: Return on Equity or Net Worth: The formula: Return on Equity or Net Worth = (Net Profit / Net Worth or Owners Equity) x 100 Net Worth or Owners Equity = Total Assets (minus) Total Liability The Interpretation: The Return on Equity of a company measures the ability of the management of the company to generate adequate returns for the capital invested by the owners of a company. Generally a return of 10% would be desirable to provide dividends to owners and have funds for future growth of the company. Widely used by investors, the ROE ratio is an important measure of a company's earnings performance. The ROE tells common shareholders how effectively their money is being employed. Peer Company, industry and overall market comparisons are appropriate; however, it should be recognized that there are variations in ROEs among some types of businesses. In general, financial analysts consider return on equity ratios in the -0% to -25% range as representing disappointing
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Internship Repot On Q-Mart Corporation (Pvt) Ltd. (Subsidiary Of Kohinoor Mills) situation.
0.00% -5.00% -10.00% -15.00% -20.00% -25.00% 2006 2008 2010 Return on Equity
9: Debt ratio
The formula:
The Interpretation: The debt ratio compares a company's total debt to its total assets, which is used to gain a general idea as to the amount of leverage being used by a company. A low percentage means that the company is less dependent on leverage, i.e., money borrowed from and/or owed to others. The lower the percentage, the less leverage a company is using and the stronger its equity position. In general, the higher the ratio, the more risk that company is considered to have taken on. The easy-to-calculate debt ratio is helpful to investors looking for a quick take on a company's leverage. The debt ratio gives users a quick measure of the amount of debt that the company has on its balance sheets compared to its assets. The more debt compared to assets a company has, which is signaled by a high debt ratio, the more leveraged it is and the riskier it is considered to be. Generally, large, well-established companies can push the liability component of their balance
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Internship Repot On Q-Mart Corporation (Pvt) Ltd. (Subsidiary Of Kohinoor Mills) sheet structure to higher percentages without getting into trouble
40.00% 35.00% 30.00% 25.00% 20.00% 15.00% 10.00% 5.00% 0.00% 2006 2008 2010
Debt Ratio
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Q-Mart Corporation (Private) Limited Vertical Analysis of Income Statements For the Last Five Years june-2006 to Dec 2010
2006 Sales
Less: Cost of Sales Gross Profit Less: Operating Expenses Administration Expenses Selling & distribution Expenses Bank Charges Loss on sale of land Other operating Expenses Operating Income /Loss Other income Net Loss before tax Provision for I.T/ Income tax Net Loss After tax 100.00% 67.94% 32.06% 65.78% 34.78% 0.34% 1.91% -70.74% 8.30% -62.45% 0.50% -62.95%
2007
100.00% 89.82% 10.18% 60.34% 16.51% 0.00% 0.00% -66.99% 4.60% -62.40% 7.47% -54.93%
2008
100.00% 84.76% 15.24% 57.71% 16.28% 0.00% 0.00% -59.51% 2.44% -57.07% 4.41% -52.65%
2009
100.00% 83.55% 16.45% 39.97% 1.80% 0.00% 0.00% -26.45% 2.09% -24.35% 11.43% -12.93%
2010
100.00% 85.33% 14.67% 30.08% 0.92% 0.00% 0.00% -17.07% 1.43% -15.64% 0.51% -16.15%
Q-Mart Corporation (Private) Limited
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Vertical Analysis of Balance Sheets For the Last Five Years june-2006 to Dec 2010
2006
2007
2008
2009
2010
Assets Non-current Assets

Property, plant & equipment Intangible fixed assets Deferred tax assets security deposits 91.85% 3.33% 0.00% 95.37% 87.74% 2.49% 2.16% 92.63% 78.27% 1.97% 3.26% 84.54% 71.30% 0.00% 9.65% 81.91% 69.82% 0.00% 9.33% 80.08%
Current Assets
Stock in Trade 1.63% Advances, deposits and prepayments Cash And Bank Balances 1.15% Other receivables 0.00% 4.45% 1.85% 0.38% 0.00% 9.68% 2.54% 2.13% 0.00% 13.45% 3.66% 0.77% 0.24% 14.90% 3.63% 0.51% 0.42%
Total Assets Equity & Liabilities

Issued, and paid up capital share deposit money Accumulated Loss
100.00%
100.00%
100.00%
100.00%
100.00%
94.74% 1.27% -3.06% 92.95%
84.33% 20.30% -17.61% 87.01%
93.09% 23.19% -30.26% 86.01%
107.19% 8.41% -35.53% 80.08%
125.78% 0.00% -47.97% 77.81%
Total Equity Deferred Liabilities

Provision for gratuity
0.00% 7.05% 0.00% 7.05% 100.00%
0.00% 12.85% 0.14% 12.99% 100.00%
0.49% 13.24% 0.26% 13.99% 100.00%
0.00% 19.86% 0.05% 19.92% 100.00%
0.00% 21.76% 0.43% 22.19% 100.00%
Current Liabilities
Trade and other Payables Provision for taxation Total Current Liabilities
Total Equity &
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Internship Repot On Q-Mart Corporation (Pvt) Ltd. (Subsidiary Of Kohinoor Mills) Liabilities
Conclusions & Recommendations
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As we discussed earlier the purpose of the Q-mart Corporation was to do retail business in all over the Pakistan but unfortunately the Q-mart is in losses since its incorporation. The reasons was that poor management of the earlier employees, even though they hair a talented employees like charted accountants etc. but on that time they invested a huge capital expenditures without forecasting the future of that capital expenditure and they targeted only to the rural areas. Now the situation is different of the Q-Mart , now it is going toward the prosperity the percentage of losses is decreasing consistently, they closed down the those stores from where they were getting the losses , they also decreases the departmental expenses. And they hope so in next one to 2 years they will be in profit and they can accomplish their goals which was to do business in all over the Pakistan and to The be the # 1 Chain of Retail Stores in Pakistan.
Q-mart Corporation (Pvt) Ltd can improve their business by concentrating and by improving the following things. Managing and motivating a team to increase sales and ensure efficiency; Managing stock levels and making key decisions about stock control; Analyzing sales figures and forecasting future sales volumes to maximize profits; Analyzing and interpreting trends to facilitate planning;
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Internship Repot On Q-Mart Corporation (Pvt) Ltd. (Subsidiary Of Kohinoor Mills) Using information technology to record sales figures and for data analysis and forward Dealing with staffing issues: interviewing potential staff; conducting appraisals and Ensuring standards for quality, customer service and health and safety are met; Resolving health and safety, legal and security issues; Responding to customer complaints and comments; Promoting the organization locally by advertisement in local newspaper and by distribution Organizing special promotions, displays and events; Touring the sales floor regularly, talking to colleagues and customers, and identifying or Maintaining awareness of market trends in the retail industry, understanding forthcoming Initiating changes to improve Q-Mart, e.g. revising opening hours to ensure the store can Dealing with sales issues.
planning; performance reviews; and providing or organizing training and development;
the Q-Mart Brusher to the community.
resolving urgent issues; customer initiatives, and monitoring what local competitors are doing; compete effectively in the local market;
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References
Www.Q-mart.Com Www.google.com Financial Statements of Q-Mart Corporations (Pvt) Ltd Www.wikipidiya.com www.economic surveyofpakistan.com
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Annexures
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Internship Report On Q-Mart

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INTERNSHIP REPORT Q-Mart Corporation (Pvt) Limited( Subsidiary of Kohinoor Mills)

Mr. Zahid Ali Internship Incharge Commerce Department

Internship Repot On Q-Mart Corporation (Pvt) Ltd. (Subsidiary Of Kohinoor Mills)

Inception Of Retail History of Retailing

Retail Scenario in Pakistan

Introduction To The Company

Objectives of studying the organization

Overview of the organization

Overview of the Kohinoor mills(Parent)

Brief History & Nature Of Q-Mart

Product Of the Q-Mart

Introduction Of Organizational Chart

Islamia University of Bahawalpur

Accounts & Finance Department Hierarchy Retail department Hierarchy

Analysis on the Organizational Charts

Primary & Secondary Activities

Brief Overview of the Q-Marts Department

Information Technology department

Human Resources Department

Accounts & Finance department

Standard Operating Procedures (SOP) System & Procedures Of Accounts Department

Analysis of the Q-Mart

Islamia University of Bahawalpur

Horizontal Analysis Income Statements

Horizontal Analysis of Balance Sheets

Ratios Analysis Of The Last Five Years

Vertical Analysis Of Income Statements

Vertical Analysis Of Balance Sheets

Conclusions & Recommendation References Annexures

Islamia University of Bahawalpur

Internship Repot On Q-Mart Corporation (Pvt) Ltd. (Subsidiary Of Kohinoor Mills)

Mirza Muhammad Zaigham

Islamia University of Bahawalpur

In general retailers perform four functions:

HISTORY OF RETAILING "FROM PEDDLERS TO CHAIN STORES"

THE RETAIL STORES:

SMALL INDEPENDENT MERCHANTS,

Retail Scenario in Pakistan

Islamia University of Bahawalpur

Islamia University of Bahawalpur

LARGE RETAILERS/ WHOLESALE RETAIL STORES

Islamia University of Bahawalpur

STREET VENDORS/VENDING MACHINES

MAIL ORDER SELLING:

Introduction of Q-Mart Corporation (Pvt) Ltd.

Islamia University of Bahawalpur

Internship Repot On Q-Mart Corporation (Pvt) Ltd. (Subsidiary Of Kohinoor Mills)

Objectives of studying the organization

Overview of the organization

Islamia University of Bahawalpur

Overview of the parent Company (KML)

Islamia University of Bahawalpur

Islamia University of Bahawalpur

Islamia University of Bahawalpur

Q-Mart strives to deliver the three As Absolute Quality

Values & Culture

Systems and procedures

Islamia University of Bahawalpur

Internship Repot On Q-Mart Corporation (Pvt) Ltd. (Subsidiary Of Kohinoor Mills)

Integrity & Trust

Islamia University of Bahawalpur

PILFERAGE & SECURITY

Islamia University of Bahawalpur