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FRANCHISE & SUPPORT

1. Signed 6 New Centres Kolkata (West Bengal) Delhi (Shakarpur), Bhubaneswar (Orissa) Srinagar (Jammu &Kashmir) Rajpura (Punjab), Baroda (Gujarat)

MARKETING and OPERATIONS

1. Participated in FRO- Ahmedabad and Indore 2. Launched i360 Talent Search Examination 2011 at all centres 3. CRM setup completed and internal roll-out completed for Partner Response Management

ACADEMICS

1. New Product Launch: CMA plus with Office 2010 2. Launched Student Portal with various features incorporated Chat, White papers, Articles, Newsletters, Industry Snapshots 3. Conducted Trainer, Student Quiz and Product Assessments 4. Took student feedback to improve the delivery, wherever required, and to check training effectiveness 5. Internal Training - Team-Building 6. Online options available now for students to check the marks/grades

OZONE

1. Added two new clients Isango, Dnata. 2. Megha Todi- Top Performer (Achieved 100% target for the last quarter).

Conflict Management. When your ideas or views clash with someone ones ideas or when there is a communication gap between you and your colleague or boss then the tense situation that arises is called conflict. When you enter a corporate world you must be ready for such situations that may arise from nowhere and affect your career. Through this article you will be able to get a deep understanding of how things function in an organization, at a minute level. This understanding will help you to identify the signs of a possible conflict and will provide you with tools to deal with it. Types Of Conflict: Task Conflict: Conflict over the matter and the goals of the work assigned to you. > Relationship Conflict: Conflict based on the relationship you share with your colleagues or your > seniors in organization. Process Conflict: Conflict over the process or method used to complete the work or task given > to you. Causes of conflict. Poor Communication: This situation can arise because of various reasons , like semantic > barrier ;i.e. you say something and the person listening to you or interacting with you perceives something else. Poor communication also means inability of sharing your ideas or views with the person next to you or with you seniors in the organization. Lack of Openness: if you are not open to criticism, new ideas or the changes that take place within > the organization then it will lead to a conflict. Openness also means transparency. It is said transparency is the first rule of management.; you need to be clear and plain in what you think and whet you project , if you have a difference inside then you will have conflict outside as well. Failure to respond to employee needs: this is a very simple and well known phenomenon; if an > employees needs are not fulfilled then he will feel dejected from work. He will fail to put his heart and soul in his work. How to tackle a conflict? It is easy to start a conflict and its easier to end a conflict. The conflict and its resolution are directly related to personality traits of one or more than one individual. A conflict can be tackled down easily by identifying the personality traits and by applying them in practical field. OWL Collaborating I win, you win. Owls highly value their own goals and relationships. They view conflict as a problem to be solved and to seek solution that achieves both their goals and the goals of the other person. Owls see conflicts as a means of improving relationships by reducing tensions between two persons. They try to begin a discussion that identifies the conflict as a problem. By seeking solutions that satisfy both themselves and the other person, owls maintain the relationship. Owls are not satisfied until a solution is found that achieves their goals and the other persons goals. They are not satisfied until the tensions and negative feelings have fully resolved. Turtle Avoiding You bend, I bend. Turtles withdraw into their shells to avoid conflicts. They give up their goals and relationships, they stay away from the issues over which the conflict is taking place and from the persons they are in conflict with. Turtles believe it is easier to withdraw from a conflict than to face it.

Shark Competing I win, you lose. Sharks try to overpower opponents by forcing them to accept their solution to the conflict. Their goals are highly important to them, and relationships are of minor importance. They seek to achieve their goals at all costs. They are not concerned with the needs of others and do not care if others like or accept them. Sharks assume that conflicts are settled by one person winning and one person losing. They want to be a winner. Winning gives sharks a sense of pride and achievement. Losing gives them a sense of weakness, inadequacy and failure. They try to win by attaching, overpowering, overwhelming, and intimidating.

Teddy Bear Accommodating I lose, you win. To Teddy Bears, the relationship is of great importance while their own goals are of little importance. Teddy Bears want to be accepted and liked by others. They think that conflict should be avoided in favor of harmony and that people cannot discuss conflicts without damaging relationships. They are afraid that if the conflict continues, someone will get hurt and that would ruin the relationship. Teddy Bears say Ill give up my goals and let you have what you want, in order for you to like me. Teddy Bears try to smooth over the conflict out of fear of harming the relationship. Fox Compromising You bend, I bend. Foxes are moderately concerned with their own goals and their relationship with others. Foxes seek a compromise; they give up part of their goals and persuade the other person in a conflict to give up part of their goals. They seek a conflict solution in which both sides gain something; the middle ground between two extreme positions. They are willing to sacrifice part of their goals and relationships in order to find agreement for the common good.

I hope with this understanding of corporate sam dam dand bhed you will be able to deal with situations more efficiently and effectively. With this understanding you will be able to develop and maintain healthy relationships not just at professional level but at personal level as well. Wishing all the very best to all of you for your career and jobs. by Raghav Sharma
PR Executive i360 Staffing & Training Solutions

i360staffing.training@gmail.com

Daniel Adhlakha

One word to describe your personality? Sensitive Your hobbies ? reading, writing Favorite holiday spot ? Kashmir You find God in? nature What makes you angry Male chauvinism If you were written about in the newspaper on the front page, what would the headline say? Vidhi wins bookers for India ( I hope I do that someday) If you won 1 Crore in the lottery what would you do with that amount? Open a shelter home for rape victims What do you do for fun when you are not working? take long walks, write, read ( I might sound boring but yes reading and writing is fun for me!) What would be the one thing you would like to change about yourself? I would want to worry less and relax more. I get unnecessarily bothered by useless things. If you are invisible for a day what will you do? travel to the space About i360? Its fun herenew things to learnnice people to knowI hope the journey is long and interesting!

Vidhi Mehrotra
Your hobbies? Listening Music Favorite holiday spot? Mysore & Ooty You find God in ? Everyone What makes you angry Dishonest people About i360? Healthy working place

One word to describe your personality? Unpredictable

If you were written about in the newspaper on the front page, what would the headline say? Tehelka If you won 1 Crore in the lottery what would you do with that amount? Would buy a villa What do you do for fun when you are not working? Play with my daughter What would be the one thing you would like to change about yourself? My honesty If you are invisible for a day what will you do? Ill spy on people

Identify the object in the picture.

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