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PROGRESS REPORT NO [1]

[18/06/2012]

I. Background InformationDM Project Number and Title Report Authors Name and title (if different from Grantee Leader) Reporting Period from
6350.6160070 ,Your Health, Your Say, YHYS

[11/12/2011]

To [15/06/2012]

II. Progress Against Milestones

1) List the output indicators in the first column as presented in the withdrawal schedule for this milestone period. The second column should indicate the current status of each milestone objective. In the third column, please provide quantitative data and qualitative information describing the status of the project against that particular milestone. Milestones
(Copy from the Agreement)

Status
(Completed/ In Progress)

Descriptive Information on the Status

Baseline study of YHYS including baseline report completed. Project partners including health governance stakeholders in Bamenda duly informed about YHYS and engaged to support the initiative. These include the Regional Delegation of Public Health and the Bamenda District Health Service, the managers of 5 public hospitals, 20 Community Representatives, the local media and the general population. All major these stakeholders consulted during visits to their offices and their views sought. Workshop during which the tools to be used for the evaluation and ranking of public hospitals were drafted. This tools include a client satisfaction scorecard, an excel workbook for analysis of data and a form for recording positive outcomes of client satisfaction evaluation

Baseline study of project

Completed Completed

Mobilization of project partners and consultations with stakeholders

1 day workshop drafting of tools

Completed

2- day workshop involving major stakeholders

Completed

Workshop bringing together 35 persons during which the tools drafted above were presented to health and communication experts, scrutinized and criticized for adjustment. Meeting bringing together 29 health governance stakeholders including health experts and government officials during which final version of tools were adjusted and adopted. These tools include a client

1 day Meeting at which systems would be adopted

Completed

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satisfaction scorecard, an excel workbook for analysis of data and a form for recording positive outcomes of client satisfaction evaluation.

Training of government officials, District Health Service (DHS) officials, councilors, Community Representatives on health governance and the E&R system (30 persons in total)

Completed

Workshop during which 19 community representatives 5 managers of local hospitals, and 4 administrative staff of the Bamenda Health District were trained on the administration of scorecards to clients of public hospitals and the analysis of the resultant data using tools developed for this purpose. Community representatives were appreciative of the YHYS initiative and the tools which they said will facilitate their job of holding managers of public hospitals to account. 4 persons with firsthand experience of malpractices taking place within public hospitals have been recruited and trained and are providing YHYS with reports of malpractices taking place within public hospitals. Seven (7) educative radio spots have been produced and are being broadcasted over the local media to educate the general population about their rights, including what they should do when they are not satisfied with quality of services they receive in public hospitals. These include 3 pidgin audio dramas. These 3 audio dramas have been broadcasted 15 times each so far over 3 major local radio stations namely (Foundation Radio, Radio Hot Cocoa and Afrique Nouvel FM) 5 (five) live interactive radio talks have been held so far during which over 700 persons have called in to share experiences about issues they face in public hospitals. These talks have served as information rich forums during which the population actively participate by sharing their opinions and ideas about how the quality of services in public hospitals can be improved upon.

Recruitment and Training of whistleblowers

Ongoing

Design and broadcast of radio adverts and interactive radio talks.

In progress

A 2-day capacity building event for media practitioners and church leaders on their role in health governance, health reporting and the evaluation and ranking system for public hospitals.

Completed

Client satisfaction evaluation of 5 public hospitals.

Workshop during which 4 religious leaders and 10 journalists were trained on their role in health governance, health reporting and the evaluation and ranking system for public hospitals. Their engagement in using their respective media to educate the population on their rights in health governance was also enlisted. 162 client satisfaction questionnaires administered to patients in 5 public hospitals in May 2012. Data used to rank the performance of the hospitals and results disseminated using local radio, Facebook at www.facebook.com/yourhealthyoursay and during a

Completed for May 2012, ongoing for June 2012

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press conference. Press conference Completed Press conference held for presentation of client satisfaction evaluation results of 5 public hospitals for the month of May 2012 to the local media and other stakeholders. Materials for close proximity education and sensitization of the population on health governance namely posters, T-shirts, banners and flyers are being designed for production. An online platform at www.healthvoice.afcig.org is under construction. It shall serve as the number one platform for the health governance education and client participation in governance in Bamenda.

Design of sensitization materials Ongoing

Design of public health platform Ongoing

III. Overall Project Progress

Please note that all information reported in the remaining sections should reflect progress for this reporting period only. 1) To date, have any elements of project implementation exceeded the original plan? Yes No

If yes, describe your achievements:

Although not initially planned, AFCIG has created a Facebook page for the YHYS initiative at www.facebook.com/yourhealthyoursay . Through this page over 100 persons are following the project online, denouncing malpractices in public hospitals and exchanging useful information on improving the quality of services in public hospitals. Twitter is also being used similarly. This allows other partners to contribute to the dissemination of findings, denounciation and showcasing by sharing posts and tweets. The tools developed for the evaluation and ranking of public hospitals were presented to the Delegation of public health. The delegation has indicated her interest in advocating for the adoption and use of these tools in health centers all across the North West Region once successfully tested in Bamenda 2 Subdivision.

2) What have been the main challenges of your project to date? What, if any, adjustments have you made to your original business plan in order to overcome the challenges and meet your objectives? Challenges:
Computer illiteracy: all community representatives have no computer skills. This rendered the process of training them on the analysis of data from scorecards administered to clients of public hospitals extremely challenging.

Adjustments:
It is proposed that YHYS puts at least one computer at the disposal of the Bamenda District Health Service for the training of Community Representatives on basic computer skills and for use subsequently for the analysis of scorecards. In addition to the sensitization materials initially

More education and sensitization of the population is

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needed to cause the behavioral change in citizens required to increase their active participation in health governance.

previewed the production of video dramas and informative documentaries for mass dissemination is being done.

3) Do you have any concerns about meeting your next milestoness outcome indicators? Yes No

If yes, what are the concerns? Please describe your plan to address those challenges or note any technical assistance from the Development Marketplace that may help you overcome such obstacles. To create greater impact in terms of mass education and sensitization of the public, Your Health, Your Say shall be enlisting the support of the Development Marketplace to negotiate with national TV stations to broadcast an educative documentary to be produced by Your Health, Your Say.

IV. Ancillary Achievements

1) Partnerships: During project implementation project grantees often identify new partnerships that help them achieve their project objectives and/or contribute to project implementation, either financially or through in-kind donations. Has your organization formed any new partnerships to help implement this project? Please note that this section does not include training sessions, which can be reported in Section VI, Question 2. Yes No

If yes, specify type of the organization from the list below: Partner Organization Name Type of Organization (e.g., local government,
national government, NGO, bilateral development agency, multilateral development agency, private corporation, other)

Nature of Partnership
(e.g., financial management, marketing, technical/ product design, monitoring and evaluation, technical assistance, other (please specify))

In kind or financial partnership?

Bamenda District Health Service Radio Hot Cocoa Foundation Radio

National government Local Media organ Local Media organ

Technical assistance in mobilization and capacity building of stakeholders. Technical assistance in development of communication packages. Technical assistance in development of communication packages.

In kind In kind In kind

2) Awards/recognition: Have you or has your organization received any awards/recognitions or media attention as a result of your DM-funded project during this period? Yes No

If yes, please specify the sources and identify the names. Award/Recogn ition Name Type of Date of award Description of award Web links/news clips, if available

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award
(e.g., local, national, internati onal) National

The Post Newspaper

April 212

News coverage of project

http://www.cameroonpostline.c om/Content.aspx?ModuleID=1 1&ItemID=8093

www.facebook.com/yourhealthyoursay www.facebook.com/yourhealthyoursay

The Post Newspaper The Herald Tribune Radio Hot Cocoa Foundation Radio Afrique Nouvel FM

National National Local Local Local

June 2012 June 2012 March, April, May, June 2012 March, April, May, June 2012 March, April, May, June 2012

News coverage of project News coverage of project News coverage of project News coverage of project News coverage of project