OWNERS MANUAL

TABLE OF CONTENTS
Purpose of the manual and how to use it ...................................................................3 Doors, handles and windows............................................................................................5 Electrical gadgets and appliances .................................................................................6 Plumbing gadgets and appliances.................................................................................8 Kitchen and Laundry Appliances..................................................................................10 Gas/Electrical cooker..........................................................................................................11 Fan Extractor.........................................................................................................................12 Microwave oven....................................................................................................................13 Electric Oven.........................................................................................................................14 Combined Refrigerator and freezer .............................................................................15 Dishwasher.............................................................................................................................16 Washing machine and tumble dryer ............................................................................17 In case of emergencies Important management/maintenance contact numbers ....................................18 Useful contact numbers in the Accra community ..................................................19 Defects report procedure ...............................................................................................20 Defects Report ....................................................................................................................22 Floor Plans .....................................................................................................................2333

PURPOSE OF THE MANUAL AND HOW TO USE IT

We are happy to welcome you to Villaggio the essence of the village in the heart of the city To demonstrate our hospitality and to ensure that you are well acquainted with your apartment and with the neighbourhood, we thought it would be useful to give you some guidelines and advice on using your new apartment. This handbook has been prepared to provide you with all important information and contacts at a glance. Please review the descriptions and recommendations for all the appliances and features that are part of your apartment, so that you may enjoy it for many years to come. We urge you to carefully read through and adhere to the advice given in this manual. In case of an emergency and for technical support please refer to pages 7 10. A list of useful contact numbers can be found on pages page 18. If you require further information or assistance, please contact the Management Office on 021 785821. We hope you will enjoy your stay at Villaggio and we will endeavour to ensure you are satisfied with our service.

YOUR APARTMENT AT A GLANCE

In order to find your way around your apartment and within Villaggio, we advise you to refer to the attached floor plan. At a glance, you will find where the electrical mains are, where the cable TV sockets are located, where the wireless router is installed, etc. You may download the floorplan to your apartment as a separate document.

DOORS, HANDLES AND WINDOWS

DOORS Your home has very beautiful doors and to keep them that way, they should be dusted regularly with a soft non-abrasive slightly damp cloth. Do not use abrasive cleaners, detergents or washing-up liquid. From time to time an appropriate furniture polish may be applied. HANDLES Do not use abrasive cleaners, detergents or washing-up liquid. It is sufficient to use a soft non-abrasive slightly damp cloth once a day. WINDOWS AND MOSQUITO NETS Do not use abrasive cleaners, detergents or washing-up liquid. It is sufficient to use a soft non abrasive slightly damp cloth and window detergent. To clean the mosquito nets use a soft brush with a non-abrasive soapy solution. Mosquito nets can be removed from the window guide rails by holding either side of the net frame, and gently sliding it up from the guide and lowering it gently out. To replace the mosquito nets, simply slide the frame of the net, back into the guide rails, and slide across back into its original position. DRAINS TO TERRACE AREAS We advise you to do regular checks (at least weekly in the rainy season) on floor drains to terrace areas to ensure that they are clean and free of any blockages, therefore avoiding flooding.

ELECTRICAL GADGETS AND APPLIANCES

NOTICE: Improper maintenance by owner/tenant during the warranty period may affect warranty cover. If you are unsure about any servicing or maintenance procedures, please contact our authorized, specialist Villaggio maintenance personnel. ELECTRICAL SUPPLY The main consumer unit (CU) is located in your storage room. It is a rectangular box fixed to the wall with a black ON/OFF switch on the lower right corner. The ON/OFF switch is the main switch for controlling power to your apartment. If you turn the switch in the OFF position you will have no electrical power to your apartment. In the case of an electrical emergency or during any electrical installation/maintenance this switch should be in the OFF position.
Circuit Breaker with Main

Inside the consumer unit are a number of labelled circuit breakers which protect the many different electrical circuits in your home.

Switch (BLACK) and Individual Switches

Each circuit breaker has a switch which will automatically trip to the OFF position if there is a short circuit or any overloading of an electrical circuit. CAUTION: If you have a fault causing your circuit breakers to trip to the OFF position, you are strongly advised to seek the services of a qualified electrician before re-setting the circuit breaker switch. Please do not leave the cover of the CU open as there could be a danger of electric shock to inexperienced exploring fingers.

Your electric meter is located in a meter box in the basement of your apartment block. Each meter is identified by your apartment number and is placed in that specific location to enable easy reading by ECG officials. The main ECG supply cable has a maximum load of 60 Amps per phase with additional protection via an earth leakage circuit breaker.

Electric meter

ELECTRICAL POWER RATINGS ENTERING YOUR APARTMENT Mains power supply is 220/240 V, 50 cycles, 3 phases, however, each circuit will be on a single phase. Please ensure that all of your electrical equipment is suitable for this power supply rating. Metropolis Developments Ltd has installed an Automatic Voltage Regulator(A.V.R) to protect the entire development from main supply fluctuations, however, it is strongly recommended that additional individual Voltage Regulators are installed to protect sensitive equipment from damage arising from power fluctuations from ECG supply (e.g. computers, sensitive electrical equipment). Please ensure that you do not overload sockets by connecting too many gadgets/appliances to one socket. The maximum load on a socket is 15 amps, although our installed circuit breakers should protect the wiring systems and appliances. WARNING: overloading is the most common cause of fire outbreak INSTALLATION OF LIGHT FITTINGS We recommend you contact our technical services team before installing your own lighting systems. We shall be pleased to offer our free advice. This action is recommended particularly if you intend to install chandeliers with many bulbs. Electrical cabling may need to be up-rated and strong anchor suspension points for a heavy lighting unit may be required. Adequate screw fittings are required for installation in P.O.P. or concrete ceilings and in this too, our advice should be sought. Feel free to ask Metropolis Dev. Ltd for a quotation to install any fixtures/ fittings. You will be assured of a quality installation to maintain your warranty. USEFUL NUMBERS IN CASE OF ELECTRICAL PROBLEMS Villaggio technician cell no: (temporary no.)......................021 785821 Emergency number ......................................................................021 785821 ECG (local electricity company) Roman Ridge Branch..021 270020/ 270021

PLUMBING GADGETS AND APPLIANCES

WATER SUPPLY Your home has a mains water stop cock located outside, in the riser cupboard next to your front door. In your apartment, each bathroom has individual stop cocks located at the bottom of the wall, (usually adjacent to W.C.). The blue one is for cold water and the red is for hot water. Closing these taps will cut off water to your wash hand basins, toilet, shower and bath in that bathroom only. In addition, some taps on wash hand basins and kitchen sinks have their own individual on/off taps; these are situated under the rear of the unit and they are serrated edge knobs which you turn to the right to close.

Stop cocks in bathrooms

WC stop cock

Your water meter is located in the riser cabinet adjacent to the main entrance door. Each meter is identified by your apartment number and is placed in that specific location to enable easy reading by Ghana Water Company officials. When the apartment is handed over to you, your water meter reading will be taken and forwarded to the Ghana Water Company Ltd; from that point you will be responsible for settling your water bills. NOTICE Where we have installed a dual flush WC, this is shown by dual press down flush button on the top of the installed water cistern. They should be used as follows: in the interest of water conservation, the smaller flush button should be used wherever possible. the larger flush button should be used for flushing where more water is required.

Water meter

Dual flush button

CARE AND MAINTENANCE All installed taps, shower fittings, wash hand basins, WCs and spa baths should be cleaned with water and an appropriate cream cleaning detergent. Under no circumstances should abrasive cleaners, abrasive cloths, Omo etc. be used, as this will remove protective coating and scratch the surface finish. WATER STORAGE A bulk storage tank is located in the basement and the water is pumped to tanks at roof level. These tanks then feed all apartments by gravity pressure. The tanks, when full, should give one week water supply in the event of failure of mains supply to the development by GWC. USEFUL NUMBERS IN CASE OF PLUMBING AND WATER SUPPLY PROBLEMS: Villaggio Technician Cell No: ....................................................021 785821 Emergency Number ....................................................................021 785821 Ghana Water Company Accra North/Kanda Branch....021 223237 252378

KITCHEN AND LAUNDRY APPLIANCES

KITCHEN EMERGENCIES If a pan containing oil catches fire DO NOT USE WATER to extinguish the fire. If you do not have a portable fire extinguisher, then follow these instruction: Use a large wet towel to cover the pan. Make sure you turn off the electrical switches. If you see electrical sparks, go to the breaker box, turn off the main power supply breaker and call the Maintenance Emergency cell phone for assistance. For water leakages, call the Maintenance Emergency cell phone number for assistance If you see or smell smoke in your apartment, call the Maintenance Emergency cell phone number for assistance. EMERGENCY TELEPHONE NUMBER:(temporary) ..........021 785821 Provision has been made of air conditioning pipe work to the kitchen. If you wish to install an A/C unit in the kitchen, please contact Metropolis Dev. Ltd. for advice. ADDITIONAL INSTALLATIONS NOTICE: Ideally you should ask Metropolis Dev. Ltd for a quotation to install any other fittings/fixtures where you will be assured of a quality installation and service by one of our approved contractors. However, if you choose to install any fittings/fixtures by your own contractor, then you are strongly advised to seek technical advice from our own technical team before commencing the work. This advice must be in writing and signed by the Project Manager.

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KITCHEN AND LAUNDRY APPLIANCES ELECTRIC HOB

Ariston XLine XBC 901 K

We advise you to read the appliance manual carefully before operating the unit.

DO
Clean the hob top carefully and thoroughly on a daily basis with a solution of warm water and nonabrasive detergent. A glass cleaning solution would be appropriate. Use this appliance only to cook food, avoiding all other uses. Immediately remove from the surface any sugar or foods with a high sugar content that have melted on it.

DONT
Do not use steam equipment to clean the appliance. Do not use abrasive powders/ sponges or corrosive substances that could damage the glass part. Do not use any tools to scratch the dirt off the glass surface. It could permanently damage your hob. When not in use, disconnect the appliance from the power supply. Do not leave the control knobs on if the appliance is not in use. Do not use any flammable liquids nearby. Do not use unstable or deformed cookware.

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KITCHEN AND LAUNDRY APPLIANCES FAN EXTRACTOR

Ariston Style HB 9.2 IX

We advise you to read the appliance manual carefully before operating the unit.

DO
Unplug or turn off the fan extractor before carrying out any cleaning job on it. To clean the fan extractor use a dampened cloth with soapy water only or a non-abrasive detergent. For stubborn stains use vinegar. Wash the removable filters on weekly bases, in luke warm water and non-abrasive detergent. Rinse well and let dry before replacing them.

DONT
Do not use steam equipment to clean the appliance. Do not use abrasive powders/ sponges or corrosive substances that could damage the glass part. Do not use abrasive powders/ sponges or corrosive substances that could damage the appliance. Do not use any tools to scratch the dirt off the surface.

NOTE: Be aware that using frying oil more than once might cause a fire outbreak. Heated oil gets very hot, which causes it to smoke and burn. Oil should never be used more than once or twice at the most, as re-used oil is a carcinogen substance. Please dispose of your used oil with care. Dont pour it down the drain. Let the oil cool completely, and then pour it into an empty bottle or jar and throw it away in the garbage.

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KITCHEN AND LAUNDRY APPLIANCES MICROWAVE OVEN

NEED STYLE NAME + NUMBER

We advise you to read the appliance manual carefully before operating the unit.

DO
Unplug or turn off the microwave before carrying out any cleaning job on it. To clean the appliance use a dampened cloth with soapy water only or a non-abrasive detergent. An appropriate oven detergent may be used. Use the microwave only for cooking, reheating or de-freezing food Stir the food several times while it is being cooked. Especially when de-freezing, cover the food container with an appropriate plate or an overturned bowl.

DONT
Do not use steam equipment to clean the appliance Do not use abrasive powders/ sponges or corrosive substances that could damage the glass part. Do not use any tools to scratch the dirt off the internal and external surface of the door. Do not place the turntable plate in cold water after prolonged heating; the sudden change in temperature might break it. Do not place any metal container or tool in the microwave. Do not use aluminum foil in the microwave. Do not place any airtight containers or eggs in their shells in the microwave. This could cause an explosion..

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KITCHEN AND LAUNDRY APPLIANCES ELECTRIC OVEN

Ariston Diamond FD 97.1/E ICE

We advise you to read the appliance manual carefully before operating the unit.

DO
Unplug or turn off the oven before carrying out any cleaning job on it. To clean the appliance, use a dampened cloth with soapy water only or a non-abrasive detergent. An appropriate oven detergent may be used. Only use this appliance to cook food and nothing else. Follow carefully the suggestions and time grids in the operating manual. Unplug or turn off the oven before carrying out any cleaning job on it. Use oven gloves to place cookware in the oven or when removing it.

DONT
Do not use the oven for storage purposes. Do not place any food container on the open door of the oven. Do not use steam equipment to clean the appliance. Do not use abrasive powders/ sponges or corrosive substances that could damage the appliance. Do not use any tools to scratch the dirt off the internal and external surface of the door.

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KITCHEN AND LAUNDRY APPLIANCES COMBINED REFRIGERATOR AND FREEZER

Ariston BDC M45 VIX

We advise you to read the appliance manual carefully before operating the unit.

DO
Unplug or turn off the fridge before carrying out any cleaning job on it or when replacing the light bulb. Clean the internal and exterior of the appliance with a sponge soaked with a warm water and sodium bicarbonate solution or a neutral detergent. To preserve the odorless characteristics of this appliance only use sealed containers to avoid the formation of odors that are difficult to remove. This appliance defrosts automatically. Clean the outlet hole at the back of the fridge, with the special cleaning brush, on a regular basis. In order to save energy, open your refrigerator as little as possible .

DONT
Do not use steam equipment to clean the appliance. Do not use abrasive powders/ sponges, bleach or detergents containing ammonia. Do not use any tools to scratch the dirt off the internal and external surface. Do not place warm/hot food in the fridge. Let hot cookware and food cool to ambient temperature before placing them in the refrigerator. Do not overfill the refrigerator as this will prevent proper air circulation, forcing the compressor to work continuously.

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KITCHEN AND LAUNDRY APPLIANCES DISHWASHER

Ariston LI 625

We advise you to read the appliance manual carefully before operating the unit.

DO
Select the correct cycle button, the corresponding indicator light will illuminate Turn the switch breaker to the off position when cleaning the appliance Wait a few minutes before removing the crockery, in order to avoid burns. Use powder detergent, rinse aid liquid and salt for best cleaning results, specifically designed for dishwashers. Use a non abrasive damp cloth with water on the external surface of the machine and on the control panel.

DONT
Do not exceed recommended amount of detergent, this does not result in a more effective wash. Do not use table or industrial salt to add to detergent or clean appliance. Do not leave the door of the appliance closed if machine is not in use for extended periods of time. Do not use solvents or abrasive products.

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KITCHEN AND LAUNDRY APPLIANCES WASHING MACHINE AND TUMBLE DRYER

Ariston CDE 129

We advise you to read the appliance manual carefully before operating the unit.

DO
Use the washer-dryer with a full load (energy saving). Use the correct quantity of detergent. Select a high spin speed if drying clothes in tumble dryer. Unplug your appliance when cleaning it and during all maintenance operations.

DONT
Never touch the washer-dryer when barefoot or with wet or damp hands or feet. Do not open the detergent dispenser while the appliance is in operation. Never force washer-dryer door open, this could damage the safety lock mechanism. Do not use the appliance to dry foam rubber or similar elastomers. Do not use solvents or abrasives to clean the appliance.

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IMPORTANT CONTACT NUMBERS

Management Office ......................................................................021 785821 Defects Report................................................................................021 785821 Police Emergency ..........................................................................191 Police Airport ..................................................................................021 777592 Fire Service Headquarters..........................................................021 772446 Fire Service.......................................................................................021 773285 ECG (Electricity) ............................................................................021 270020/2700202 Ghana Water Co. ............................................................................021 223237/252378 Ghana Telecom ...............................................................................100 APPROVED CONTRACTORS Electrical, Plumbing, Air Conditioning, please contact Management Office........................................021 785821 Cable TV............................................................................................0244 830088/355070 Busy Internet ...................................................................................021 258800 ext. 4000

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OTHER USEFUL CONTACTS IN THE COMMUNITY

LOCAL SUPERMARKETS: Koala (located in Osu, near Danquah Circle)......................021 773455 / 765665 Max Mart (located opposite Golden Tulip Hotel)..............021 783750 / 783751 Max Mart (located in AC shopping Mall E. Legon) ...........021 518881 Accra Mall .........................................................................................021 823040-42 HOSPITALS Korle-Lister Hospital .....................................................................021 776111 Nyahoo Clinic ..................................................................................021 775341 37 Military Hospital Bu Teaching Hospital............................021 665401 CLINICS AND LABS Akay House Roman Ridge ......................................................021 784772 Akay House Osu..........................................................................021 763821 Med Lab Roman Ridge.............................................................021 764676 / 776844 Medical Imaging Roman Ridge .............................................021 784771 DENTISTS Beaver Clinic Ltd (Dr. Dennis)...................................................021 771785 Cell.no: ..............................................................................................0244 324395 RESTAURANTS Dynasty Chinese Restaurant .....................................................021 775496 Le Bouquet.......................................................................................021 772417 Le Tandem ........................................................................................021 762959 Captain Hook...................................................................................021 782984 Le Magellan ......................................................................................021 777629 Pizzeria Mamma Mia .....................................................................024 4335000 Monsoon............................................................................................021 782307 Noble House Chinese/Indian Restaurant .............................021 785151 El Gaucho..........................................................................................0276 880880 HOTELS Golden Tulip.....................................................................................021 775360 La Palm Royal..................................................................................021 771700 Labadi Beach...................................................................................021 772501 Novotel...............................................................................................021 667546

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DEFECTS REPORT PROCEDURE

Any defects in your apartment should be reported to the Sales Department. Once the Sales Department has assessed the validity of the Defect (which should be in accordance with the Offer for Sale agreement please see below for the relevant extracts) the Sales Department is to instruct the Defects Department in the form of the attached Defects Report Form (DRF) to make good any Defects that are covered by a Valid Warranty. All notifications for Defects will be addressed to the Defects Manager. The relevant teams will then be mobilized. Upon completion by Defects Department of the reported Defect, the DRF will be returned to the Sales Department duly signed by the appropriate manager and by the client to confirm that the works have been executed. Where a Defect is assessed to fall outside of the warranty obligation of the Company the Sales Department will inform the client in writing that it shall not attend to the report as it does not fall within the provisions of the warranty.

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EXTRACTS CONCERNING THE WARRANTY FROM OFFER FOR SALE AGREEMENT

Finishes, Fixtures and Fittings Supplied by the Purchaser: Unless otherwise agreed in writing, the Seller shall not be responsible for the installation of any finishes, fittings and fixtures that the Seller does not supply for the Property. Installation of any finishes, fittings and fixtures that are not supplied by the Seller may only commence after the Seller has handed over the Property to the Purchaser subject to the bylaws of the Condominium Project and the Sublease hereinafter referred to. The Seller shall not be liable for any damage caused by and or arising out of the installation of any finishes, fittings and fixtures or works carried out on the Property other than by the Seller, its employees or subcontractors acting with its authority. Limited Warranty: (Subject to clause 16) hereof, if a demonstrated qualified defect occurs in the finishes, fittings, fixtures or structure of the Property, the Seller shall repair or, where necessary, replace the defective item with materials and using technology and equipment of equal or greater value where such defect is caused by work improperly carried out by the Seller and or carried out with materials that are not reasonably fit for the purpose for which they are required; provided, however, that such defect is reported to the Seller within three (3) months of the Completion Inspection for defects in the finishes, fittings and fixtures of the Property, and one (1) year of the Completion Inspection for defects in the structure of the Property. The remedy stated herein shall constitute the sole and exclusive remedy under the Limited Warranty and no other remedies shall be available to the Purchaser whether such remedies are claimed on the basis of warranty, negligence, strict liability or otherwise. Limited Warranty Exclusions and Limitations: The Seller shall not be liable under any circumstances whatsoever for any defects reported to the Seller after the specified coverage periods; or for any loss or damage caused or contributed to by abnormal physical stress; power or voltage or water pressure fluctuations; abuse, misuse, negligence, wilful act or accident by anyone other than the Seller, its employees or subcontractors acting with its authority; repairs, extensions, renovations, refurbishments or other alterations of any kind or nature whatsoever to the Property or any part thereof, including but not limited to repairs or alterations in grading and drainage around the main building by anyone other than the Seller, its employees or subcontractors acting with its authority; lack of proper maintenance; normal wear and tear; deterioration due to environmental conditions; man made or natural disasters, including but not limited to leaking or broken plumbing, landscape watering/irrigation, fire, flood, earthquake, insect infestation, standing water, lightning, hurricane, tornado, windstorm, hail, flood, mud slide, winddriven rain, foreign enemy, riot, civil commotion, military or usurped power, insurrection or hostilities or matters that are of personal suitability of design. The Limited Warranty excludes loss of use, loss of time, inconvenience, monetary loss resulting from travel, haul-outs or alternative accommodation, or any indirect, special, incidental or consequential cost, expense, injury, loss or damage of any kind or nature whatsoever incurred by the Purchaser or any other person or to any property, including but not limited to bodily injury and damage to personal property. The Purchaser understands that all damages excluded are the Purchasers sole responsibility. The Limited Warranty in respect of defects in the finishes, fittings and fixtures of the Property shall be invalidated upon the installation of any finishes, fittings and fixtures in the Property, including but not limited to any electrical and plumbing works, by anyone other than by the Seller, its employees or subcontractors acting with its authority, and the Limited Warranty in respect of defects in the structure of the Property shall be invalidated upon commencement of any works affecting the structure of the Property, including but is not limited to any electrical and plumbing works, by anyone other than the Seller, its employees or subcontractors acting with its authority.

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DEFECT REPORT FORM

1 UNIT Number Block

Reported by (Name) Contact Tel

REPORT Description of Defect(s)

Date of Report

WARRANTY Warranty FFF Expiration Date Warranty Structure Expiration Date Defect Valid K Yes K No If NO, please explain

DEFECTS MANAGER Date Received

JOB COMPLETED Manager Confirmation Date

Please return DRF to sales department as soon as defect has been made good and signed off

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FLOORPLANS: TORINO

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FLOORPLANS: RIMINI

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FLOORPLANS: SIENA

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FLOORPLANS: SARDINIA (LOWER FLOOR)

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FLOORPLANS: SARDINIA (UPPER FLOOR)

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FLOORPLANS: CAPRI (LOWER FLOOR)

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FLOORPLANS: CAPRI (UPPER FLOOR)

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FLOORPLANS: ROMA (LOWER FLOOR)

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FLOORPLANS: ROMA (UPPER FLOOR)

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FLOORPLANS: MILANO (LOWER FLOOR)

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FLOORPLANS: MILANO (UPPER FLOOR)

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