Dear Respondent, In an attempt to research on A Study on Emotional Dissonance on Organizational Commitment in Intension to Turnover" As an partial fulfillment of Major research

project. I request your input over the following information: Age Gender: Male Female B) 10,000- 20000 B) Post graduate C) 20,000-30000 D) Above 30,000

Monthly Income: A) Below Rest. 10,000 Education Qualification: A) Graduate Marital Status: A) Married

B) Unmarried

How long have you worked for this company?

S. No 1 2 3 4 5 6 7 8 9 10 11

Statements I interact with customers. I adopt certain emotions as part of my job. I express particular emotions needed in my job. I display many different emotions when interacting with others. I display my pleasant emotions towards customers. I display my unpleasant emotions towards customers. It is important for me to know about the feeling of customer at that moment. I am very empathic towards the customer. I suppress my emotions in order to appear neutral on the outside. I end conversations with customers if I find it inappropriate. My emotions at work dont correspond with my actual emotions.

Strongl Strongly Agree Neutral Disagree y Agree Disagree

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Statements I Make an effort to actually feel the emotions that I need to display to others. I try to actually experience the emotions that I must show. I really try to feel the emotions that I have to show as part of my job. I resist expressing my true feelings. I pretend to have emotions that I dont really have. Working with people directly puts too much stress on me. I feel emotionally drained at work. I feel used up at the end of the day. I feel fatigued when I get up in the morning and have to face another day on the job I feel I am working too hard on my job. I feel burned out from my work. I feel frustrated on my job. I felt depressed and very unhappy in my job. I often think about quiting. I would switch to another occupational field I would switch to another organization in the same occupational field. I feel emotionally attached to this organization. Right now,staying with my organization is a matter of nevessity as much as desire. If I got another offer from elsewhere I would not feel it was right to leave my organization.

Strongl Strongly Agree Neutral Disagree y Agree Disagree

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I often think about quiting. I would switch to another occupational field I would switch to another organization in the same occupational field. I feel emotionally attached to this organization. Right now,staying with my organization is a matter of nevessity as much as desire. If I got another offer from elsewhere I would not feel it was right to leave my organization. I often think about quiting. I would switch to another occupational field I would switch to another organization in the same occupational field. I feel emotionally attached to this organization. Right now,staying with my organization is a matter of nevessity as much as desire. If I got another offer from elsewhere I would not feel it was right to leave my organization. I often think about quiting. I would switch to another occupational field I would switch to another organization in the same occupational field. I feel emotionally attached to this organization. Right now,staying with my organization is a matter of nevessity as much as desire. If I got another offer from elsewhere I would not feel it was right to leave my organization. I often think about quiting. I would switch to another occupational field I would switch to another organization in the same occupational field. I feel emotionally attached to this organization. Right now,staying with my organization is a matter of nevessity as much as desire. If I got another offer from elsewhere I would not feel it was right to leave my organization.

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