Introduction

Company Profile

Findings & Analysis

Recommendation & Conclusion

Internship Experience & References

01. Sample questionnaire used for the survey

Employees Job Satisfaction Level of IFIC Bank (Dania branch) ...

The survey is an attempt to fulfill the partial requirement of the course Internship program. The data collected through the survey will be used for only aceademic purposes and will not be disclosed elsewhere. This information will be kept strictly confidential. Name: .. Gender: Male Female Mid-Level Top Level Graduate Masters

Job position: Entry Level

Education: Below Undergraduate Under-graduate PhD No. of years working in current organization: Less than 1 year 1 to 5 years 11 to 15 years 16 to 20 years 6 to 10 years

More than 20 years 6 to 10 years More than 20 years

No. of years in service: Less than 1 year 1 to 5 years 11 to 15 years 16 to 20 years

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Rating your Job Satisfaction The query on level of employee satisfaction on a particular parameter provide five options to choose fromLevel of satisfaction Parameter Highly dissatisfied 1 Dissatisfied 2 Neutral 3 Satisfied 4 Highly satisfied 5

The employees had to choose any one of them in each question to express their satisfaction level. If the employee is very much satisfied about the parameter asked, he/she can choose the option Highly Satisfied or Satisfied. If the employee is very much dissatisfied about the parameter asked, he/she can choose the option Highly Dissatisfied or Dissatisfied. If the employee is neither Satisfied nor Dissatisfied, he/she has the option of choosing Neutral.
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A. General working condition Sl no Statement 1 Working hour / flexibility in schedule 2 3 4 Location of the work Comfortable work/office condition Adequate personal space for employees

Parameter 1 1 1 1 2 2 2 2 3 3 3 3 4 4 4 4 5 5 5 5

B. Employee Relations 5 6 7 8 Relationship with immediate superior Communication with colleagues Dealings with employee problems Employee policies and procedures 1 1 1 1 2 2 2 2 3 3 3 3 4 4 4 4 5 5 5 5

C. Performance Appraisal 9 10 11 12 Recognition of performance by superior Accessible regular Job performance feedback An annual set of performance standards for employees. Satisfaction with the existing performance appraisal system 1 1 1 1 2 2 2 2 3 3 3 3 4 4 4 4 5 5 5 5

D. Training & Development

13 14 15 16 Satisfaction with the training for current job Number & content of training offered for advancement Long term career potential with the company Training supervision qualities 1 1 1 1 2 2 2 2 3 3 3 3 4 4 4 4 5 5 5 5

E. Compensation & Benefits 17 18 19 20 Salary levels compare to other companies in this area Benefits(Promotion, Bonus) compare well to other companies in this area Safety and health standard of the company Job securities of the company 1 1 1 1 2 2 2 2 3 3 3 3 4 4 4 4 5 5 5 5

Coding
For coding I have used the following process. For question Gender: 1= Male, 2= Female For question Job position: 1= Entry level, 2= Mid level, 3= Top level

For question Education: 1= Below Undergraduate, 2= Undergraduate, 3= Graduate, 4= Masters, 5= PhD

For question No. of year working in current organization: 1= Less than 1 year, 2= 1 to 5 years, 3= 6-10 years, 4= 11-15 years, 5= 16-20 years and 6= More than 20 years.

For question No. of year in service: 1= Less than 1 year, 2= 1 to 5 years, 3= 6-10 years, 4= 11-15 years, 5= 16-20 years and 6= More than 20 years.

For question 1to 17: 1= Highly dissatisfied, 2= Dissatisfied, 3= Neutral, 4= Satisfied, 5= Highly satisfied

02. Tables of the Analysis:

Gender Valid Male Female Total Frequency 16 4 20 Percent 80.0 20.0 100.0 Job position Percent 65.0 25.0 10.0 100.0 Valid Percent 80.0 20.0 100.0 Percent 80.0 100.0

Valid

Entry Level Mid-Level Top Level Total

Frequency 13 5 2 20

Valid Percent 65.0 25.0 10.0 100.0

Percent 65.0 90.0 100.0

Education Frequency Percent Valid Below Undergraduate Graduate Masters PhD Total 4 5 9 2 20 20.0 25.0 45.0 10.0 100.0

Valid Percent 20.0 25.0 45.0 10.0 100.0

Percent 20.0 45.0 90.0 100.0

Valid

No. of years working in current organization Frequency Percent Valid Percent Less than 1 2 10.0 10.0 year 1 to 5 years 5 25.0 25.0 6 to 10 years 5 25.0 25.0 11 to 15 4 20.0 20.0 years 16 to 20 4 20.0 20.0 years Total 20 100.0 100.0 No. of years in service Frequency Percent 4 20.0 7 35.0 5 25.0 1 5.0 3 20 15.0 100.0

Percent 10.0 35.0 60.0 80.0 100.0

Valid

1 to 5 years 6 to 10 years 11 to 15 years 16 to 20 years More than 20 years Total

Valid Percent 20.0 35.0 25.0 5.0 15.0 100.0

Percent 20.0 55.0 80.0 85.0 100.0

Valid

Working hour / flexibility in schedule Frequency Percent Valid Percent Dissatisfied 3 15.0 15.0 Neutral 7 35.0 35.0 Satisfied 8 40.0 40.0 Highly 2 10.0 10.0 satisfied

Percent 15.0 50.0 90.0 100.0

Total

20

100.0

100.0

Location of the work Frequency Percent Valid Highly dissatisfied Dissatisfied Neutral Satisfied Highly satisfied Total 5 5 2 3 5 20 25.0 25.0 10.0 15.0 25.0 100.0

Valid Percent 25.0 25.0 10.0 15.0 25.0 100.0

Percent 25.0 50.0 60.0 75.0 100.0

Comfortable work/office condition Frequency Percent Valid Percent Valid Highly dissatisfied Dissatisfied Neutral Satisfied Highly satisfied Total 1 1 7 9 2 20 5.0 5.0 35.0 45.0 10.0 100.0 5.0 5.0 35.0 45.0 10.0 100.0

Percent 5.0 10.0 45.0 90.0 100.0

Valid

Adequate personal space for employees Frequency Percent Valid Percent Dissatisfied 1 5.0 5.0 Neutral 6 30.0 30.0 Satisfied 9 45.0 45.0 Highly satisfied Total 4 20 20.0 100.0 20.0 100.0

Percent 5.0 35.0 80.0 100.0

Valid

Relationship with immediate superior Frequency Percent Valid Percent Dissatisfied 1 5.0 5.0 Neutral 5 25.0 25.0 Satisfied 11 55.0 55.0 Highly 3 15.0 15.0 satisfied Total 20 100.0 100.0

Percent 5.0 30.0 85.0 100.0

Valid

Dissatisfied Neutral Satisfied Highly satisfied Total

Communication with colleagues Frequency Percent Valid Percent 1 5.0 5.0 3 15.0 15.0 10 50.0 50.0 6 20 30.0 100.0 30.0 100.0

Percent 5.0 20.0 70.0 100.0

Dealings with employee problems Frequency Percent Valid Percent Valid Highly dissatisfied Dissatisfied Neutral Satisfied Highly satisfied Total 3 2 6 8 1 20 15.0 10.0 30.0 40.0 5.0 100.0 15.0 10.0 30.0 40.0 5.0 100.0

Percent 15.0 25.0 55.0 95.0 100.0

Valid

Neutral Satisfied Highly satisfied Total

Employee policies and procedures Frequency Percent Valid Percent 11 55.0 55.0 8 40.0 40.0 1 20 5.0 100.0 5.0 100.0

Percent 55.0 95.0 100.0

Valid

Recognition of performance by superior Frequency Percent Valid Percent Dissatisfied 1 5.0 5.0 Neutral 4 20.0 20.0 Satisfied 12 60.0 60.0 Highly 3 15.0 15.0 satisfied Total 20 100.0 100.0

Percent 5.0 25.0 85.0 100.0

Valid

Accessible regular Job performance feedback Frequency Percent Valid Percent Dissatisfied 1 5.0 5.0 Neutral 11 55.0 55.0 Satisfied 8 40.0 40.0 Total 20 100.0 100.0

Percent 5.0 60.0 100.0

Valid

An annual set of performance standards for employees Frequency Percent Valid Percent Dissatisfied 1 5.0 5.0 Neutral 10 50.0 50.0 Satisfied 7 35.0 35.0 Highly 2 10.0 10.0 satisfied Total 20 100.0 100.0

Percent 5.0 55.0 90.0 100.0

Valid

Satisfaction with the existing performance appraisal system Frequency Percent Valid Percent Dissatisfied 1 5.0 5.0 Neutral 5 25.0 25.0 Satisfied 14 70.0 70.0

Percent 5.0 30.0 100.0

Total

20

100.0

100.0

Valid

Satisfaction with the training for current job Frequency Percent Valid Percent Neutral 4 20.0 20.0 Satisfied 13 65.0 65.0 Highly 3 15.0 15.0 satisfied Total 20 100.0 100.0

Percent 20.0 85.0 100.0

Valid

Number & content of training offered for advancement Frequency Percent Valid Percent Dissatisfied 5 25.0 25.0 Neutral 7 35.0 35.0 Satisfied 7 35.0 35.0 Highly 1 5.0 5.0 satisfied Total 20 100.0 100.0 Long term career potential with the company Frequency Percent Valid Percent Dissatisfied 1 5.0 5.0 Neutral 2 10.0 10.0 Satisfied 8 40.0 40.0 Highly 9 45.0 45.0 satisfied Total 20 100.0 100.0

Percent 25.0 60.0 95.0 100.0

Valid

Percent 5.0 15.0 55.0 100.0

Valid

Dissatisfied Neutral Satisfied Total

Training supervision qualities Frequency Percent Valid Percent 2 10.0 10.0 13 65.0 65.0 5 20 25.0 100.0 25.0 100.0

Percent 10.0 75.0 100.0

Valid

Salary levels compare to other companies in this area Frequency Percent Valid Percent Neutral 9 45.0 45.0 Satisfied 10 50.0 50.0 Highly 1 5.0 5.0 satisfied Total 20 100.0 100.0

Percent 45.0 95.0 100.0

Valid

Benefits(Promotion, Bonus) compare well to other companies in this area Frequency Percent Valid Percent Percent Neutral 10 50.0 50.0 50.0 Satisfied Total 10 20 50.0 100.0 50.0 100.0 100.0

Valid

Safety and health standard of the company Frequency Percent Valid Percent Neutral 4 20.0 20.0 Satisfied 12 60.0 60.0 Highly 4 20.0 20.0 satisfied Total 20 100.0 100.0

Percent 20.0 80.0 100.0

Valid

Neutral Satisfied Highly satisfied Total

Job securities of the company Frequency Percent Valid Percent 2 10.0 10.0 8 40.0 40.0 10 20 50.0 100.0 50.0 100.0

Percent 10.0 50.0 100.0

03. Abbreviations Used:

SL.NO.
01

Abbreviation
IFIC International &commerce

Elaboration
finance investment

02 03 04 05

MD EVP Ltd. HRM

Managing Director Executive vice president Limited Human Resource Management