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Data Collection Matrix

 

Logic Model Topic

Evaluation Questions

Indicators

Data Sources

Administrative Supports/inputs:

Professional Librarians.

-

Supportive Librarians (Front desk staffs and Library technicians).

-

Have the librarians and front desk staffs fully engaged in responding to client’s questions?

-

Percentage of satisfied users with the librarians and front desk staffs’ respondent.

-

Client’s satisfaction questionnaire.

Librarian’s

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Equipment and materials: Books

-

Is the equipment and materials

Percentage of satisfied users utilizing the reference assistance materials.

-

observation

and periodical journals in prints and electronic formats, printers, scanners, computers and papers.

supported the research and reference assistance service?

checklist form.

- Network service: online access.

-

Have the Dalhousie members had full

Percentage of users who accessed the service.

-

- Dalhousie students.

access to the research and reference assistance service?

- Faculty members.

 

- Public members.

 

- Professional members.

Logic Model Topic

 

Evaluation Questions

 

Indicators

Data Sources

Program Implementation:

   

-

Deliver the information needed.

- Does the information deliver as needed?

- Percentage of satisfied users.

Client’s satisfaction questionnaire.

Communicate with the library users.

-

- Do the users communicate clearly and

respectively with the staff members?

   

Librarian’s

Conduct orientation session for prospective users.

-

-

Does the orientation session clarify the

- Percentage of satisfied users

observation

research and reference assistance service existed for prospective users?

with the information delivered during orientation session.

checklist form.

Implement accessible research

and reference assistance service, and follow up for all users (students, faculties, professionals and public members).

-

Is the research and reference assistance service accessible for all users?

-

Percentage of users access to the research and reference assistance service.

-

-

Response effectively to in

-

To what extent the research and

-

Percentage of effective

person, online, phone and email

reference assistance service is efficient?

responses to user’s enquiries.

health related questions.

Logic Model Topic

Evaluation Questions

Indicators

Data Sources

Short-Term Outcomes:

(immediately after finishing the walk in appointment or responding to a phone, an online, or an email questions)

- Questions answered.

-

Were the librarians able to meet their

-

Percentage of clients who

Client’s satisfaction questionnaire.

clients’ enquiries by providing in-depth

claimed receiving in-depth health research related questions.

answers?

 

Percentage of the satisfied users with the librarian’s communication and collaboration skills.

-

-

Percentage of clients who are

Librarian’s

- Satisfied users with the

Have the clients satisfied with the librarian’s communication or collaboration skills?

-

observation

librarian’s interaction.

checklist form.

-

-

Have the clients satisfied with the

satisfied with the information

Satisfied users with the information provided.

Meet the needs in sufficient time.

-

information provided by the librarians?

Was the service provided effectively within the time set?

-

provided.

Percentage of the effectiveness of the service provided.

-

Logic Model Topic

Evaluation Questions

Indicators

Data Sources

Intermediate-Term Outcomes:

(Twelve months evaluation)

Increased the effectiveness of the service provided.

-

-

Have the reference service delivered adequately?

-

-

Have the information provided were

Percentage of satisfied users after the ongoing service improvement.

-

-

Percentage difference in the

Client’s satisfaction questionnaire.

Librarian’s

Decreased the number of unsatisfied users.

efficiently fulfilled the user’s needs?

number of the research and reference assistance users pre and post 12 months evaluation.

observation

-

Have the clients met their needs in

checklist form.

- Increased the number of users.

regards acknowledging the research and reference assistance service process?

- Increased the number of

professional librarians.

Has there been increased use of the research and reference assistance service?

-

Is the ratio of librarians to users appropriate?

-

Percentage of positive user’s feedback.

-

Balanced number of librarians to users.

-

 

Logic Model Topic

Evaluation Questions

 

Indicators

Data Sources

 

Long-Term Outcomes:

 

(Four years evaluation)

-

Significant decrease in the

- Has there been a decrease in the percentage of unsatisfied users with the information, staff, time and equipment?

-

Percentage of satisfied users.

Client’s

percentage of unsatisfied users.

 

satisfaction

questionnaire.

-

Increased accessibility and

- Have the clients found the research and reference assistance service easy to reach?

Percentage of the research and reference assistance service access.

-

Librarian’s

dissemination of the research and reference assistance service among all Dalhousie members.

observation

checklist form.