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P L E A S E T H I N K B E F O R E Y O U P RI NT

Knowledge Base

Your SMART Board Interactive Whiteboards LED Light Flashes Amber


SMART Hardware SMART Software Operating Systems SMART Board 600 series interactive whiteboards SMART Board drivers Windows operating systems, Mac OS operating system software, Linux operating systems

Issue
After you install SMART Board drivers, your interactive whiteboard doesnt respond to touch and the SC9 controllers LED light flashes amber.

SC9 Controller LED Light

USB B receptacle

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Cause
The SC9 controller is in boot loader mode.

Solution
Confirm that the interactive whiteboard is in boot loader mode by using the SMART Board Diagnostics tool and then upgrade the firmware using SMART Firmware Update.

To confirm that your interactive whiteboard is in bootloader mode

1. If your interactive whiteboard is not directly connected to your computer, disconnect the USB cable from your interactive whiteboards USB B receptacle. Using a standard USB cable, connect the USB B receptacle directly to your computer. If your whiteboard already has a direct connection to your computer, ignore this step. 2. On computers with Windows operating systems, select Start > All Programs > SMART Technologies > SMART Board Drivers > Control Panel. OR On computers with Mac OS operating system software, select Finder > Applications > SMART Board Drivers > Control Panel. OR On computers with Linux operating systems, use your file browser to navigate to .../opt/SMART Technologies/SMART Board Drivers/bin/, and double-click Control Panel. The SMART Board software control panel window appears. 3. Select About Software and Product Support > Tools > Diagnostics. The SMART Board Diagnostics window appears.

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4. If Bootloader appears in the list of connected devices instead of your SMART product, close the SMART Board Diagnostics window and use the firmware upgrade utility as described in the next step.

Connected Devices List

NOTE If Bootloader doesnt appear in the list and your SC9 controller LED light continues to flash amber, contact SMART Technical Support at http://www.smarttech.com/contactsupport. To upgrade your SMART Board interactive whiteboard firmware 1. On computers with Windows operating systems, select Start > Search. The Search Results window appears. Type in SMARTFirmwareUpdater, and then press ENTER. NOTE This procedure may vary depending on your version of Windows operating system and your system preferences. OR On computers with Mac OS operating system software, select Finder. The Finder window appears. In the search box, type SMARTFirmwareUpdater, and then press RETURN. OR On computers with Linux operating systems, use your file browser to navigate to .../opt/SMART Technologies/SMART Board Drivers/bin/. 2. Double click SMARTFirmwareUpdater. The SMART Firmware Upgrade window appears. 3. Follow the on-screen instructions.

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4. Once the firmware update procedure is complete, the SC9 controllers LED light will turn solid green. NOTE If the firmware update is interrupted by a power outage or by disconnecting the USB cable from your interactive whiteboard, your SC9 controller LED light will continue to flash amber. If you complete the procedure without interruption twice and the LED continues to flash amber, contact SMART Technical Support at http://www.smarttech.com/contactsupport. 5. Restore your SMART Board interactive whiteboards original USB connection. If your whiteboard already has a direct connection to the computer, ignore this step.

First Published Last Updated Keywords

May 11, 2009 June 3, 2009 blinking, orange, work, respond, Notebook 10

www.smarttech.com/support www.smarttech.com/contactsupport Support +1.403.228.5940 or Toll Free 1.866.518.6791 (U.S./Canada)


2009 SMART Technologies ULC. All rights reserved. SMART Board, Notebook, the SMART logo and smarttech are trademarks or registered trademarks of SMART Technologies ULC in the U.S. and/or other countries. Patent No. US5448263; US6141000; US6320597; US6326954; US6337681; US6741267; US6747636; US7151533; US7184030; US7289113; CA2058219; and CA2252302. Other patents pending. Contents are subject to change without notice. 06/2009.