Hermes

Ticketing Simplified

Hermes i Ticket Private Limited

Registered & Corporate Office : No:C-9, T.V.K Industrial Estate,Guindy, Chennai-600 032, India Phone : +91 44 30638000 Fax : +91 44 3063 8001 E-mail : customercare@hermes-it.in Website : www.hermes-it.in Customer Care No: +91 44 3060 4444

Stick Passport Size Photo

BC AGENT REGISTRATION FORM

(for Registration as the Business Correspondent (BC) Agent of Hermes i Ticket Private Limited) A) APPLICANT INFORMATION 1. Name of Applicant 2. Name of Firm 3. Correspondence Address of Applicant Hermes Franchisee Code: : _____________________________________________________________________________ : _____________________________________________________________________________ : _____________________________________________________________________________

Landmark _______________________________________ City ________________________ State ____________________________________ PIN _______________ Tel No _____________________ Mobile Number _______________________ E-mail _____________________________ 4. Permanent Address : __________________________________________________________________________________________________ Landmark _______________________________________ City ________________________ State ____________________________________ PIN _______________ Tel No _____________________ Mobile Number _______________________ E-mail _____________________________ 5. Business Information: a)Type of Business: Cybercafe & PCO PhotoStore Electronics& Computer Gift,Music& Books Chemist ModernTrade Telecom & DTH General Store & Grocery

Stationery & Printing

TravelServices

Other ________________________________________________

b)Nearest Bank Name: _________________________________________________ Location : ________________________________________ c)Operating Hours: _________________________________________________ Weekly Off _: ________________________________________ B)OTHER INFORMATION PAN No.(Or form 60 if PAN NA):__________________________________________ Bank Name__________________________________________________________________________________ IFSC Code_________________ A/c No._____________________________________________________A/c Type____________________________________________________ 4. Is Applicant related to any Employee (Directly/Indirectly) of Hermes or YES Bank or its Affiliates (Please tick)

Name of Affiliate:_______________________________Name of Employee: ____________________________ Employee Code :_____________ C) KYC DOCUMENTS (submit self attested documentation proof for one each of the three below)

1.Identity Proof (any one ) Passport Driver's License PAN Card Voter ID Card

2.Address Proof (any one ) Passport Driver's License Electricity Bill Bank Statement Phone Bill (only MTNL/BSNL) Voter ID Card

3.Signature (any one ) Passport Driver's License PAN Card Bank Attested

No :

No :

No :

Signature of the Applicant : ____________________________ Place : ______________________________ Date : _______________________

This BC AGENT REGISTRATION FORM shall not be valid and binding on Hermes, if not signed/executed by the Retailer/BC Agent on both the sides of this Form

TERMS AND CONDITIONS

These terms and conditions for appointment as BC Agent of Hermes (Terms and Conditions) shall apply to and govern the commercial arrangement between Hermes and the BC Agent. These Terms and Conditions and any attachments hereto represent the entire agreement between Hermes and the BC Agent and no changes to the same are binding unless they are in writing and signed by Hermes's authorized representative.

Background
Pursuant to Hermes i Ticket Private Limited (Hermes) being appointed as the Business Correspondent (BC) of YES Bank Limited (the Bank), Hermes proposes to appoint as Agents (BC Agents) to carry out the various Banking and Financial Services of the Bank (BC Services), more particularly described in the scope of work for BCAgents as Business Correspondent Agent (BC Agent) of YES Bank herein. The Retailer hereby applies and agrees to be appointed as the BCAgent/s of YES BANK through Hermes as BC for the purposes herein above mentioned. The Retailer hereby agrees and undertakes the following: a)To act as the BC Agent of YES BANK, through Hermes as BC, upon the execution of this Business Correspondent Agent Registration Form and abide by the Terms and Conditions contained in this Business Correspondent Agent Registration Form; b)The appointment of BC Agents of YES BANK through Hermes as BC, is/will be in addition to the appointment of the Retailer as Hermes Franchisee. Therefore, the BC Services to be offered by the BC Agents to the general public pursuant to this Business Correspondent Agent Registration Form will be in addition to the list of Hermes Services that the Retailer is already offering to the general public as Hermes Retailer / Franchisee. c)The Terms and Conditions herein shall be applicable only for the said appointment of the Retailer as BC Agents. The Retailer on being appointed as BC Agents hereby agrees and undertakes to abide by the Terms and Conditions mentioned herein:

1. OFFERING OF BC SERVICES
(a All Services shall be provided solely through Hermes's portal or are recorded therein and no offline transactions are permitted. (b)Under no circumstances, fake/false receipts should be issued by the BC Agents for the willful fraud transaction done by the BC Agents which is not transacted through Hermes Software/portal. However, if any BC Agents is found and/or discovered doing any such malicious/wrong/willful/fraudulent acts and/or offline transactions, it shall be liable and charged for such civil/penal and criminal acts by and under but not limited to the Indian Penal Code 1860 and Criminal Procedure Code 1973. (c) The BC Agents hereby agrees that the offering of BC Services by the BC Agents to the general public shall be at the sole discretion of Hermes and Hermes reserves the right to offer/continue to offer and/or discontinue offering the BC Services through the BC Agents, at any time for any reason(s) as may be deemed fit by Hermes, from time to time. However, Hermes will provide prior intimation to the BC Agents of any such act.

2. USE OF BC AGENTS'S PREMISES FOR BC SERVICES

In addition to Hermes services, the BC Agents shall for the BC Services, undertake to use its premises solely for the Bank and confirms that BC Agent's premises are neither being currently used and nor will be simultaneously used in future for any BC Services and/or similar product offerings of any other Banks.

3.WORKING LIMIT
The BC Agents shall keep and undertakes to maintain adequate balance as the working limit that the BC Agent maintains with Hermes, in advance, at all times in order to ensure timely settlement of transactions and to ensure seamless service to the general public.

4.SCHEDULE OF CHARGES
Hermes will provide 'Bank's Approved Schedule of Charges' containing details of fair and reasonable charges/fees, which can be collected from the BC customer for delivery of BC Services through the BC model. The BC Agent hereby agrees and undertakes not to charge the customer any additional amount whatsoever, in any manner whatsoever, subject only to what is provided for in the 'Bank's Approved Schedule of Charges, provided by Hermes, for offering the BC Services to the general public.

5.PENALTIES FOR OVERCHARGING

a) A very stringent action will be taken by Hermes against the Hermes BC Agent upon receipt of a written complaint or upon receipt of investigation/mystery shopping report to the effect that the said Hermes BC Agent has/had charged the customer over and above the stipulated Bank's Approved Schedule of Charges for any of the BC Services from the customer. b) Such action will include but not limited to, issuance of a show cause notice and levying penalty of Rs.500/- (Rupees Five Hundred only) at the first instance. c) If upon receipt of another complaint / investigation/mystery shopping report on the same issue and subject matter, Hermes shall apart from levying penalty, shall take appropriate action against the said BC Agent. The proposed action/s shall include but not limited to suspension of the BC Service Activated for the Hermes BC Agent.

6.STATUTORY OBLIGATIONS OF THE BC AGENTS

a)The BC Agents undertakes to prominently display the BC Services related statutory display material in its premises as intimated to the BC Agents by Hermes from time to time. b)The BC Agent undertakes to educate/handle the Queries of the general public/customers adequately on the BC Services including features and applicable charges of the Bank thereof, so as to ensure obviation of misrepresentation and product wrong selling. c) In addition to creating awareness about BC Services, the BC Agent shall take pro - active steps to educate customer on aspects like interest rate, bank charges (as applicable), terms and conditions of each product/service offered and grievance redressal mechanism.

d) The BC Agent undertakes to keep the Customer Registration and KYC related documents in its safe custody and will do further processing as per the instruction(s) of Hermes provided under guidance of Bank, issued from time to time. Any loss/damage/ default, failure, misfeasance, bad faith, disregard of its duties and obligations hereunder, service, act or omission shall be the obligation and liability of the BC Agent. e) The BC Agent also undertakes to be liable and responsible for safekeeping and return in good condition and order all of the Hermes and/or Bank's property in whatsoever nature, which may be in its use, custody or charge. f) The BC Agent undertakes not to publish any article or statement, deliver any lecture or broadcast or make any communication of whatsoever nature to the press, including magazine publication relating to Hermes and/or any of the Bank's products/Services or to any matter with which Hermes/Bank may be concerned, unless the BC Agent have previously applied to and obtained the written permission from Hermes/Bank. g) Hermes/the Bank/Reserve Bank of India (RBI) may inspect/audit the BC Agent as per their respective requirements from time to time. The BC Agents hereby agrees and confirms to use its reasonable endeavors and extend full and complete co - operation for and during such inspection and/or audit and keep Hermes duly informed and appraised of such inspections and/or audits. h) The BC Agent undertakes to abide by and comply with all the guidelines, rules and regulations for offering the BC Services of the Bank as applicable and intimated by Hermes from time to time.

7.CONFIDENTIALITY
a) The BC Agent undertakes to always keep confidential and not to disclose, divulge or make public, any of the Hermes's/Bank's technical or other important information which might come into my/ our possession during the continuance of my/ our assignment with Hermes as the BC Agent of the Bank, during or after the termination of my engagement with Hermes for the BC Services of the Bank. b) The BC Agent undertakes to always keep the data and information of the general public/customer generated due to the offering of the BC Services by the BC Agents, completely confidential and that under no circumstances the same would be shared with any other entity, save and except Hermes/ Bank, without explicit prior written approval of Hermes/Bank. c) The BC Agent undertakes to maintain utmost secrecy in respect of commercial offer, Product design documents, technology, Software packages, license, Company's polices, Company's patterns & Trade Mark and/or any other Hermes and/or Bank's Products/Services offered from time to time by Hermes and any such confidential information which shall be of significant importance to this B.C Service Arrangement with the Retailer.

8.INDEMNITY
The BC Agent hereby undertakes to indemnify, defend and hold harmless Hermes, its affiliates, officers, directors, employees, agents, successors and assignees (collectively the Indemnified Parties) from and against all claims, damages (special or consequential), losses and expenses, including court costs and reasonable fees and expenses of attorneys, expert witnesses and other professionals, arising out of or resulting from: a) Any action by a third party against the Indemnified Parties that is based on any negligent act, material omission or willful misconduct of the BC Agents and which results in: i.Any bodily injury, sickness, disease or death; ii.Any injury or destruction to tangible or intangible property (including computer programs and data) or any loss of use resulting thereof; or, iii.Any violation of any statute, ordinance, or regulation; b) Any loss, damage or prejudice suffered by any of the Indemnified Parties due to the breach by the BC Agent of any applicable laws, by-laws, regulations and guidelines; c) Any loss, damage or prejudice suffered by any of the Indemnified Parties due to the BC Agents representing/providing wrong information to third parties on Hermes's behalf without prior, specific written authorization from Hermes; d)Any loss, damage or prejudice suffered by reason of any claim or proceeding by any third party against any of the Indemnified Parties due to the infringement of Hermes Intellectual Property by the BC Agent during the provision of the Services; e)Any loss, damage or prejudice suffered by any of the Indemnified Parties due to any claim made by the BC Agent against Hermes for non compliance with any labour laws; and f)Any misrepresentation of any representation or warranty of the BC Agent under these Terms and Conditions.

9.TERMINATION
a)The appointment of the BC Agent under these Terms and Conditions are in addition to the Retailer Form as BC Agent and this shall remain valid upto Termination (referred to as Term, in the BC Agent Registration Form). However, Hermes may exercise its right of withdrawal by giving a notice in writing to the BC Agent, prior to withdrawal unless breach of the Terms and Conditions contained herein by the BC Agent. b)The BC Agent also undertakes that in case of any indiscipline, wrongful, incorrect, dishonest, criminal, fraudulent or negligent work, default, failure, misfeasance, bad faith, disregard of its duties and obligations hereunder, service, act or omission of or by the BC Agent and/or any theft, robbery, fraud or other wrongful act or omission by the BC Agents. The BC Agent's engagement with Hermes as the BC Agent of Bank will stand automatically terminated.

10.JURISDICTION
In the event of any dispute, this writing/Agreement shall be governed by and construed in accordance with the laws of India and both parties hereby submit to the exclusive jurisdiction of the courts of Mumbai.

11.

GENERAL

a) The BC Agent undertakes not to accept any gift, commission or any sort of gratification in cash or kind from any person party, firm or Company having and/or dealing with the Bank and if the BC Agent is/are if at all offered any, the BC Agent(s) shall immediately report the

same to Bank and/ or Hermes and Bank and/ or Hermes then shall do the needful as deemed fit and proper. b) The BC Agent undertakes to extend full and complete co-operation to Hermes and/or the Bank in all and/or any case(s) relating to general public/customer grievance redressal insofar as the BC Services offered by the BC Agent. c) The BC Agents also agrees and confirms that the BC Agent is fully aware and has understood about the BC Services and the Terms and Conditions contained herein.

SCOPE OF WORK FOR BC AGENTS OF YES BANK THROUGH HERMES OBJECTIVE

To provide BC Services as the BC Agent of YES BANK through Hermes as envisaged by /Bank from time to time. As per the RBI guidelines, the BC Agent shall perform the BC Services as specified below and such other Services as may be directed by Bank, from time to time, as per the terms and conditioned herein and as per specific instructions of / guidelines specified / stipulated by Hermes and/or Bank from time to time. SCOPE OF WORK The scope of services to be performed by the BC Agent can be modified in conformation with RBI Regulations, from time to time by the Bank, and the BC Agent shall perform its obligations in accordance with such modified scope. The processes set out in this writing may also be modified by the Bank and communicated through Hermes, to the BC Agent from time to time. Hermes with the help of the Bank shall ensure prior adequate training and awareness about each BC Service/s to the BC Agent on such BC Service(s) that Hermes would envisage and offer to the general public through the BC Agent, from time to time. The BC Agent shall abide by the specific Terms and Conditions, if any, as may be instructed / intimated and/or brought to the notice of the BC Agent, in addition to and/or other than those contained herein, from time to time, with regards to any of the BC Sub-Services.

SCOPE OF SERVICE
Hermes as the BC of YES BANK will offer Bank's Domestic Remittance Services to the general public through the BC Agent. The Remittance Service will facilitate any common man to remit money to his/her family, friends and/or business associates through the BC Agent. Hermes will provide/make available the necessary software registration to the BC Agent. Hermes will also adequately train the BC Agent in using the software registration for the purposes of offering the Remittance Services. The broad scope of activities may include but shall not be limited to the following: 1.One time registration of customer for origination of remittance services from the BC Agent. 2.Origination of remittance services from the appointed BC Agents outlet using the HERMES technology platform. 3.The BC Agent shall ensure that it shall have necessary cash with them for facilitating remittance services/transactions and will be responsible for financial settlement between itself and Hermes. 4. The BC Agent shall be intimated by Hermes on the Transaction limits, if any (e.g. transaction velocity, account balance) in lines with the regulatory guidelines, from time to time. 5.The BC Agent shall comply with all the rules and regulations and/or guidelines as may be specified by Hermes from time to time for the purposes of offering the Remittances Service. 6.The BC Agent shall ensure hard copy of Forms including Sender Registration Form and/or such other Documents and shall secure the same from the customers, as may be required by Hermes for offering the Remittances Service, from time to time. 7.The BC Agent shall also ensure that all hard copy of Forms including Customer executed Form/s/Sender Registration Form and/or such other Documents, so secured by the BC Agent in the normal course of offering the Saving/s Account/ Remittances Service in a month, duly reach Hermes, within two weeks (2 weeks) of the following month. 8. The BC Agent will also ensure that all queries or clarifications and/or status inquiries of the Customers for the Remittances Services offered by the BC Sub-Agent are duly addressed and that the BC Agent shall ensure adequate steps/measures for the said purpose. 9.The BC Agent shall ensure that he/she delivers the hard copy of the Receipt for the Cash as may be received by the BC Agent from the Customer for any and all Remittance Services offered by him. 10.In the event where the BC Agent observes, discovers and/or has reasons to believe, contrary to the bonafide claims of any Customer, during the normal course of offering the said Remittance Services, the BC Agent shall notify/intimate Hermes, immediately.

DECLARATION
I hereby apply to become a BC Agent of YES BANK through Hermes i Ticket Private Limited (Hermes) for facilitating/distributing/providing different product/services (BC Services) facilitated/ provided/ introduced/distributed/ made available by the Bank /Hermes. If appointed as BC Agent, I agree and confirm to abide by the rules and regulations of Hermes/the Bank that may be in force from time to time. I hereby confirm I am competent and capable of the work assigned to me by Hermes. I declare that the above information is true, correct and fair to the best of my knowledge and belief, and I further undertake to submit all necessary document/s, paper/s, proof/s, information and agreement as required by Hermes now or from time to time. I further declare that I have read all the terms and conditions attached with this form for appointment as BC Agent and I am ready to act as per such terms and conditions and all other terms and conditions informed to me by Hermes/Bank from time to time. I shall be liable/responsible for any breach of any of the terms/conditions mentioned by Hermes. I shall be solely exclusively and absolutely liable/responsible for my act/s/omission/s which shall be harmful (cost/consequence) to Hermes/its Affiliates. I also authorize Hermes to withhold any brokerage / commission / fees / charges / deposit due to me, if any, till submission of the said documentation, papers, information, proofs and agreement to the satisfaction of Hermes. I have read and fully understood and abide by the contents of this Registration Form herein. Signature of the Applicant:_________________________________ Name of the Applicant:____________________________________ Signature of the Hermes Representative:______________________________ Hermes Representative'sName:______________________________________ Designation:______________________________________________________ This Terms and conditions are executed this ____________________ day of _________, 20____ at __________________