What is SIEBEL TECHNOLOGY? WHERE IT IS USED? DOES IT HAS ANY SCOPE?

From a high level, Siebel is the leader in CRM (Customer Relationship Management) software. They have thousands of customers, here are some major ones: IBM, HP, T-Mobile, Cisco, Marriott, Microsoft, Bank of America, GM, Sun, BT, Telecom Italia, Socit Gnrale, and many many more. Siebel Systems was the dominant CRM vendor in the late 1990's. However, their position began to slip after the Dot Com crash. This was attributed to the high total cost of ownership (TCO) of the software, and significant problems with the 7.0 suite of products. Siebel Systems' annual revenue has trended downward since 2001. On September 12, 2005, it was announced that Oracle Corporation had agreed to buy Siebel Systems for $10.66 per outstanding share, or approximately $5.85 billion in cash. Source(s): http://www.siebel.com/
Siebel a CRM tool used in the IT indistry to maintain there customer records Remedy a Helpdesk tool used to maintain there customer request Clarify an another CRM tool used in the IT indistry to maintain there customer records

Read more: http://wiki.answers.com/Q/What_is_siebel#ixzz1tsOKm1ce

Siebel CRM
Businesses are always looking for an edge to make their business more effective and continue to grow.

There are various CRM programs. They are Prophet and Siebel CRM. This include processes that companys use to improve their customer service and growth of their businesses. Siebel CRM have customer order management, contact management, and other data management features. Siebel CRM is a part of the Oracle family.

It assists companies in collecting, organization, sharing, and reporting on data. It focuses on contact management, sales management, and opportunity management.

Outlook is one of the most commonly used programs which means most users have it open and running whenever the computer is on.

Prophet training can be spent learning the more detailed features from the start. Users are already familiar with the menus and basic functions of Outlook, which are identical when Prophet is running.

Prophet reports can be customized to individuals, small groups, or companywide. Prophet offers formats such as aspx and PDF, ensuring you can share data with anyone.

CONTENTS OF SIEBEL CRM: 1. Business Component, Applet, Pick List, MVG, Join, Drilldown 2. WORKFLOW 3. DATA MAPPING 4. BUSINESS PROCESS 5. EAI 6. E_SCRIPTING 7. EIM 9. DATA MODELS 10. ON DEMOND Bened soft com p ltd 1)Siebel Administartion

Exploring the Siebel Architecture Installing Siebel Software

Install the Siebel Gateway Name Server, Enterprise Server, Siebel Server, and Database Server in Windows and Unix/ Solaris Siebel Server Administration , Application Administration Server Configuration and Management Securing Siebel Implementations User Administration Views, Responsibilities & Positions Company Structure -Organization Authenticating Users Extending the Siebel Database Introducing Enterprise Integration Manager (EIM) Data Mapping Using Siebel State Model Deploying Workflow Processes Deploying Assignment Manager Performance Considerations Migrating from Development to Test Using Siebel Remote to Support Mobile Clients Administering Siebel Remote Server admin Trouble shooting Guidance

2)Siebel EAI Training Siebel Workflow Process: 1. Introduction to Workflow Process 2. Components used in Workflow Process 3. Process designing 4. Deploying the Workflow Process 5. Simulating the Workflow Process 6. Activating the Workflow Process 7. Invoking Methods 8. Runtime events 9. Policies 10. Conditions 11. Actions 12. Generating Triggers 13. Script 14. Workflow Process 15. Synchronous and Asynchronous Workflow Processes 16. Error Handling in Workflows 17. Debugging the Workflow Process in Runtime environment 18. Workflow Monitor Agent and Workflow Process Manager 19. Workflow Action Agent 20. Introduction about Repeating Component Request (RCR)

21. Invoking Workflow Process through Repeating Component Request (RCR) Siebel Scripting: 1. 2. 3. 4. 5. 6. Introduction to Siebel Business Services Client site and Server site Scripts Define the methods of a Business Service Define Inputs and Outputs arguments of a Business Service Debugging and error handling in Business Service Testing the Business Service

Siebel ebusiness Application Integration (EAI): 1. Need of Integration 2. Introduction about Siebel Integration 3. Siebel Internal Integration Object 4. Siebel External Integration Object 5. Siebel Vanilla Business Services 6. How to write a Custom Business Service 7. Introduction to XML 8. Exchange of data through XML 9. Generating Siebel Data in XML format 10. Siebel Data Mapper to converter external data to internal data 11. Data Transformation Engine Business Service 12. EAI Transport Business Services 13. EAI Dispatch Business Service 14. Integration using Workflows 15. Integration using Scripts 16. Sending the Siebel data to the external system 17. Getting the external system data and inserting into Siebel 18. Sending Siebel data to the MQ series Queue 19. Getting the External system data from MQ Series Queue and inserting into Siebel 20. Introduction about Web Services 21. Generating WSDL file 22. Inbound and Outbound Web Services 23. Integration over IBM MQSeries (Inbound & Outbound) 24. Integration over Virtual Business Components 25. Integration over External Business Components 3) Core Consultant Course (Siebel 8.0) Duration: 35 Days Core Consultant Course (Siebel 8.0) is a technical course designed for Development team members Involved in the installation, configuration, or administration of Siebel CRM applications. The course provides students with

information about Siebel CRM applications architecture, functionality, and configuration. Through hands-on labs, course participants learn about Siebel application navigation, data manipulation, and queries. Students also learn the fundamental architectural concepts and structures of Siebel CRM applications, including data access control, data exchange mechanisms, work process, and business logic automation capabilities. Understanding Siebel CRM application design and functionality is essential to effectively execute and maintain a Siebel implementation. This course also teaches students how to perform the major tasks required for an initial Siebel deployment, including configuring a Siebel CRM application. During the hands-on labs, course participants use Siebel Tools to create a configured Siebel CRM application, as well as perform an initial data load for the configured application. Server administration tasks are also explained, and the course teaches participants how to migrate data between development and test environments.. Who can attend: Any Graduate with Technical/Software/It experience Prerequisites (Not Required but Preferred): Oracle, SQL, and Windows Course Agenda: Introduction Siebel CRM

Understanding Siebel Applications Navigating Siebel Applications Working with Siebel Data

Controlling Access to Data

Responsibilities and Views Users, Positions, and Organizations Implementing the Company Structure Controlling Access to Customer Data Controlling Access to Master Data

The Siebel Web Architecture

The Siebel Web Client The Siebel Enterprise The Siebel Gateway Name Server The Siebel Server The Siebel Web Server Extension The Siebel File-system

The Siebel Database Server

Managing the Siebel Enterprise

Components and Parameters Server Management

Siebel Client Types

The Siebel Web Client The Siebel Mobile Web Client The Siebel Wireless Web Client The Siebel Handheld Client The Siebel Developer Web Client

Installation and Security

Securing Access to the Application Installing Siebel Applications

The Siebel Application Architecture

Siebel Object Types and Object Definitions The Siebel Data Model Business Components Party Business Components Business Objects

Configuring Siebel Applications

Configuration Strategy Setting Up a Developer Managing Object Definitions Configuring User Interface Objects Configuring Business Layer Objects Configuring Data Layer Objects

Automating Business Processes

Siebel Business Services Building and Testing Siebel Workflows Deploying and Invoking Siebel Workflows The Task UI Creating a Task Siebel Business Rules

Creating Siebel Business Rules

Assignment Manager

Assignment Rules Tailoring Assignments Invoking Assignment Manager