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This Service Subscription Agreement is entered into between DirectWithHotels Ltd. (DWH) and the Hotel Partner seeking to secure more direct bookings online because direct is most profitable & online is todays way to book travel.
DWH commitments:
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Integrate high-converting Internet Booking Engine (IBE) into Hotel Website, allowing Guests to reserve in 57 languages and pay using credit or debit cards Manage cancellation and no-show charging via the secure storage of credit card details for follow-on charges; Secure credit card processing by VeriSign and maintain Payment Card Industry-Data Security Standard (PCI-DSS) compliance as an online merchant; Provide web-based, password-protected Hotelier Interface (i.e. extranet) to manage room availability and rate plans; Access to real-time performance reports (revenue, booking, and room night); Access to video tutorials for staff to learn how to use and take advantage of the Hotelier Interface; Include Hotel Websites Uniform Resource Locator (URL) in DWHs directory of hotels (reserve.directwithhotels.com); Provide a centralized helpdesk for hotel support (hotelsupport@directwithhotels.com) and Guest reservations concerns (reservations@directwithhotels.com); Provide Service Level Agreement of 99% uptime (not including scheduled maintenance) for the IBE (used by Guests to book direct with your Hotel Website with instant confirmation and a payment guarantee), and for the Hotelier Interface.
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Win/Win Pricing
A performance-based 5% of room revenue (exclusive of taxes and fees) from direct bookings instantly confirmed via the DirectWithHotels Internet Booking Engine integrated into your Hotel Website. Should the Hotel Partner choose to upgrade this subscription to full service, the DirectWithHotels team will commit to delivering a minimum 25% more direct bookings online within 6 months; this requires the full set of online marketing and conversion optimization services for the standard 10% performance-based service fee.
Terms
1. 2. Duration of agreement: the duration of this agreement is for 1 year with automatic renewal on a yearly basis unless a notice of termination is served. Termination of agreement: either party may terminate this agreement at any time, for any reason; a 60-day notice period is required to ensure proper turnover. The Hotel Partner must continue to honor all bookings that have been made and will be made until the 60-day notice period expires and all services have been properly deactivated. Failure to comply with these terms of termination forfeits any remittances owing to the Hotel Partner on account of refunds and/or cancellation and no-show penalties that have been collected (if any). Collection of Cancellation & No-show penalty revenues: DWH will exercise best efforts to collect cancellation & no-show penalty revenues as they arise; should the Guest not honor hotel policies and refuse (via chargeback request to the bank that issued the credit card), and should DWH be unable to get the issuing bank to reverse the chargeback, then DWH will compensate the Hotel Partner by refunding the 15% service fee on the booking in question. Limitation of liability: should losses of any kind arise from the use of any of DWHs services, under any circumstances, for any given period of time, the maximum liability owing to the Hotel Partner under any ruling, legal or otherwise, shall not exceed 1 (one) months service fee (i.e. the 15% service fee earned by DWH) for the month in which the issue first occurred. Amendments: this agreement may only be amended by mutual consent of both parties.
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Hotel Partner > Company Name 3 Old Street, St. Helier Jersey, JE2 3RG British Isles / Islas Britnicas DirectWithHotels > Address Hotel Partner > Address
Date
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