Telephone Vocabulary

How much do you know about telephoning? 1. Who invented the telephone? 2. Which language does telephone come from? 3. Fill in the gap: Im afraid youve got the _________ number. 4. What is the international code for the UK? 5. Which phrasal verb means wait? 6. When you pick up the phone, you need to _________ the number. 7. Do you make or do a phone call? 8. Fill in the gap: One moment, Ill put you _________ to him. 9. SMS = ____________ _______________ _______________ 10. What is the American English word for mobile

Match the terms with the appropriate number -___liquid crystal display -___soft key -___alphanumeric keypad -___navigation key -___menu key -___talk key -___power key -___receiver -___camera key -___antenna -___lens -___microphone

Answering the phone

Hello, York Enterprises, Elizabeth Jones speaking. Who's calling, please? Bonjour, Entreprise York, Elizabeth Jones votre coute Qui est lappareil je vous prie ?

Introducing yourself
This is Paul Smith speaking. Hello, this is Paul Smith from Speakspeak International. Paul Smith lappareil Bonjour, ici Paul Smith de SpeakSpeak International

Asking for someone

Could I speak to John Martin, please? I'd like to speak to John Martin, please. Could you put me through to John Martin, please? Could I speak to someone who Puis-je parler John Martin, sil vous plait? Jaimerais parler John Martin, sil vous plait Pourriez-vous me passer John Martin, sil vous plait ? Pourrais-je parler quelquun qui

Someone is absent
I'm afraid Mr Martin isn't in at the moment. I'm sorry, he's in a meeting at the moment. Je suis dsol M. Martin est absent pour le moment Je mexcuse, il est en runion en ce moment

I'm afraid he's on another line at the moment. Je suis dsol mais il est en ligne pour le moment Im afraid theres no answer Mrs Smith is away for the week Je suis dsol mais il ny a pas de rponse Madame Smith est absente pour la semaine

Asking for information

Can I have your name/phone number/e-mail address...? Whos calling, please? Could you spell it for me, please? Could you tell me what its about? What is it regarding? Puis-je avoir votre nom/numro de tlphone/adresse internet ? Cest de la part de qui? Pourriez-vous peler cela, sil vous plait? Pourriez-vous me dire de quoi il sagit? Cest quel sujet?

Putting someone on hold

Just a moment, please. Could you hold the line, please? Hold the line, please. Un moment je vous prie Ne quittez pas

Problems
I'm sorry, I don't understand. Could you repeat that, please? I'm sorry, I can't hear you very well. Could you speak up a little, please? I'm afraid you've got the wrong number. I've tried to get through several times but it's always engaged. Sorry, I didnt catch that Im afraid the line is busy Let me read that back to you Je mexcuse, je ne comprends pas. Pourriezvous rpter, sil vous plait ? Je suis dsol mais je ne vous entends pas bien. Pourriez-vous parler un peu plus fort, sil vous plait ? Je suis dsol, vous avez fait un faux numro Jai essay de vous contacter plusieurs fois mais cest toujours occup Dsol, je nai pas bien saisi Je crains que la ligne soit occupe Laissez-moi vous relire cela

Putting someone through

One moment, please. I'll see whether Mr Jones is available. I'll put you through. I'll connect you. I'm connecting you now. Je vous mets en relation Un instant, je vais voir si M. Jones est disponible

Taking a message
Can I take a message? Would you like to leave a message? Can I give him/her a message? I'll tell Mr Jones that you called I'll ask him/her to call you back as soon as possible. Puis-je prendre un message? Souhaitez-vous laisser un message? Puis-je lui laisser un message? Je dirai M. Jones que vous avez appel Je lui demanderai de vous rappeler ds que possible

Translate the following sentences into English Je vous rappelle dans 15 minutes ___________________________________________________________________ Merci de votre aide, je nhsitez pas nous contacter si vous avez des questions ___________________________________________________________________ ___________________________________________________________________ Nos bureaux sont ferms jusquau 15 avril ___________________________________________________________________ Si vous souhaitez laisser un message, tapez 1 ___________________________________________________________________ Jattends de recevoir votre confirmation la semaine prochaine avec impatience ___________________________________________________________________ Match the term with the appropriate definition busy signal an answering machine to hang up to dial to pick up a phone booth the dial tone a directory/book phone a cordless phonethe caller a phone ring to call back Something you can record a message on if the person you are calling isnt there The person who telephones A phone that is not attached to the wall The sound the phone makes when you pick it up A book that alphabetically lists local phone numbers or businesses To put a receiver down and end the call To answer the phone The sound a phone makes when somebody calls A beeping sound that tells the caller that the other person is already on the phone with someone else To call someone who called you first To press the buttons on the phone A place where you can pay to use a telephone in public

Complete the following sentences with the appropriate preposition of, for, with, over, up, through, in, about, off, on 1. Mr. Smith, your customer is __________the line. 2. Could I speak __________Miss Jones, please? 3. Could you look ______________ a number __________the Yellow Pages __________me, please? 4. Im calling __________ your ad __________ todays paper. 5. Hes been _________ the phone__________ the last 45 minutes. 6. Ill see if I can get hold__________ her __________ you. 7. Weve been cut __________again. 8. Its a bad line. Hang __________and Ill ring you back. 9. Hes not __________Im afraid. 10. Make the bookings__________ phone, then write an e-mail to confirm them. 11. Do you happen to know the country code __________Sweden? 12. I cant hear you very well. Would you speak__________ please? Punctuation English Period (dot for e-mail addresses) Comma Colon Semi-colon Apostrophe Exclamation point Question mark Ellipsis Dash, hyphen Underscore Quotation marks Brackets Asterik Pound sign Slash At French Un point Une virgule Deux-points Un point-virgule Une apostrophe Un point dexclamation Un point dinterrogation Un trait dunion Un tiret bas Guillemets Parenthses Un astrisque Un dise Slash Arobas Symbol . , : ; ! ? _ () * # / @

Trois points de suspension

Telephone alphabet
Phonetics /ei/ /bi:/ /si:/ /di:/ /i:/ /ef/ /dji:/ /eitsj/ /ai/ /djei/ /kei/ /el/ /em/ A B C D E F G H I J K L M English Alfred Benjamin Charles David Edward Frederick George Harry Isaac Jack King London Mary Memory aids ABC ABC / BBC ABC / BBC D-Day email G.I. Joe I am DJ OK YMCA Phonetics /en/ /eu/ /pi:/ /kju:/ /ar/ /es/ /ti:/ /ju:/ /vi:/ ddl /ju:/ /eks/ /wai/ /zed/ N O P Q R S T U V W X Y Z English Nelly Oliver Peter Queen Robert Samuel Thomas Uncle Victor William X-ray Yellow Zebra Memory aids UN

T-shirt U2 / UN TV www. X-ray / Xzibit YMCA / whY

Imagine you are in talking on the phone. Your partner is spending a few days in London while you are in New-York for a few days. You want your partner to contact two people you know in London. Dictate their names, addresses and phone numbers to your partner. Spell out the difficult names if necessary.

Ms Fiona Farquharson 13 Gloucester Rd, Kensington, London SWI 4PQ Mr Thomas Twining 70 St Andrews St, St Johns Wood, London, NW3 6OR

0171 819 3232

0181 678 995

Telephone alphabet
Phonetics /ei/ /bi:/ /si:/ /di:/ /i:/ /ef/ /dji:/ /eitsj/ /ai/ /djei/ /kei/ /el/ /em/ A B C D E F G H I J K L M English Alfred Benjamin Charles David Edward Frederick George Harry Isaac Jack King London Mary Memory aids ABC ABC / BBC ABC / BBC D-Day email G.I. Joe I am DJ OK YMCA Phonetics /en/ /eu/ /pi:/ /kju:/ /ar/ /es/ /ti:/ /ju:/ /vi:/ dbl /ju:/ /eks/ /wai/ /zed/ N O P Q R S T U V W X Y Z English Nelly Oliver Peter Queen Robert Samuel Thomas Uncle Victor William X-ray Yellow Zebra Memory aids UN

T-shirt U2 / UN TV www. X-ray / Xzibit YMCA / whY

Imagine you are in talking on the phone. Your partner is spending a few days in London while you are in New-York for a few days. You want your partner to contact two people you know in London. Dictate their names, addresses and phone numbers to your partner. Spell out the difficult names if necessary.

Mrs Anne Greene 16 Acacia Ave. Streatham, London, SW19 4KE Mr & Mrs Tony Brown 14 Grosvenor Square, London, SW1 9US

0181 331 4499

081 555 2347

Listen to the conversations and fill the note accordingly Conversation 1: Caller: __________________________________________ Subject of call : __________________________________________ __________________________________________ __________________________________________ Action to be taken: __________________________________________ __________________________________________ _______________________________________________

Conversation 2:

Caller: __________________________________________ Subject of call : __________________________________________ __________________________________________ __________________________________________ Action to be taken: __________________________________________ __________________________________________ _______________________________________________

Role play the following situation: 30 exchanges minimum are required Student A:
New Student You are going to London to study English at the World Language School. Phone the receptionist of the language school to find out some information. You need to find out: the day and time that the course starts the address of the school directions to the school from the nearest train station Answer the questions that the receptionist asks. Write the information and draw a map to the school and a hotel on the paper that your teacher gives to you.

Notepaper School addressStart dateMapTime-

Student B:
Receptionist You are the receptionist at the World Language School. A new student phones you to find out some information about the course and the school. Use the information here to answer the students questions.

World Language School Trigo Road, New Angers NW1 Course starts: 21st August, 09:00 Now you need to complete the registration card for the new student. Ask questions to find the information.

World Language School

New Student Registration Name: ................................................................................................... Date of birth:........................................................................................... Telephone:.............................................................................................. Email: ..................................................................................................... Address: ................................................................................................ ................................................................................................ ................................................................................................