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Sandeep khot Phone: +91 9591609740 Email: sandip094@gmail.com Objective: Obtaining a challenging position in the area of computer information systems. Utilizing my skills, creativity and leadership in maximizing company profits. Career advancement opportunities. Academic Qualification:
Experience:
Project: IBC_ITO_RUN
Client: Interstate Brands Corporation USA Roles and Responsibilities:
Dec 11 ~ Present
Working on Tickets.
HEAT tool used for ticket system. Will be responsible for the routine IT operations of the organization which will include : End User Support. Network Troubleshooting & Monitoring. Adding, removing, or updating user account information, resetting passwords. Applying operating systems updates, patches, and configuration changes. Performing routine audits of systems and softwares. Performing regular backups.
Working on Tickets. BMC Remedy tool using for ticketing system. Handling priority 1 to priority 4 tickets. Monitoring Backups using VERITAS Net Backup.
Issue Used HP data protector Scheduling backups. Monitoring backup reports. And analyzing backup reports. Escalations through till closure. Escalating issues to next level/development teams. Follow up with the internal/external teams and customer, till issue closure. Installation, configuration and troubleshooting of Windows Desktop and Server operating systems Troubleshooting network related issues like. VPN connectivity. IP Addressing LAN Troubleshooting Configuring network printer& troubleshooting. Technical Knowledge:
Server OS: Redhat Linux and Windows Server 2008. Desktop OS: Windows XP, Windows Vista, Windows 7. Microsoft Tools: MS Office/Excel/PPT/Outlook, Office Visio.
Strengths: Self-confident. Task oriented. Honest. Personal Profile:
: 21st April 1988. Nationality : Indian. Marital Status : Single. Permanent Address : C/o #7/20,9th Rajajinagar, Bangalore-560010
Date of Birth
main
road,
8th
cross,
Shivanagar
I hereby declare that this above details given by me is true to the best of my knowledge and belief. Place: Bangalore Sandeep khot