LOIS BUGG SHADRICK

311 60 Street Downers Grove, Illinois 60516

SUMMARY A dedicated and hardworking training and coaching professional with extensive experience in design support, internal information systems audits, training, sales, organizational development, strategic planning, call center operations, website content management, project management, organizational productivity improvement and team building. Effectively utilizes strengths in creative problem-solving and negotiating across organizational boundaries. Possesses strong communication and team-building skills. Serves as a key contributor to the lasting success of an organization. KEY ACCOMPLISHMENTS Technical Support

th

(630) 240-6201 loisbuggshadrick@gmail.com

Taught class on the proper use of wireless phone network antenna tuning equipment. Created program to deploy solution-centered support to 1,000-person organization. Developed requirements, evaluated proposals and coordinated management of vendors. Designed software to perform astrological calculations. Rescued project to migrate 500-person organization to new trouble tracking system. Designed hardware and software solutions for national accounts communication needs.

Coaching, Mentoring and Training

Lead teams in project generation, tracking and accomplishment. Oversaw technical drive teams work during wireless network deployment and optimization. Directed work of customer support helpdesk administrative staff. Mentored training program participants and new hires. Acted as engineer recruiter. Developed and delivered technical training to wireless customers, including Shinsegi of Korea. Wrote and delivered workshops at national conferences. Performed one on one job search coaching to job seekers. Taught pre-school, grade school, high school and vocational classes. Designed and delivered workshops in team building, organizational change, productivity, co-worker communication and diversity for over 500 middle managers.

Technical and Professional Writing/Process Improvement

Taught Microsoft Office applications classes. Responded to request for proposals from sales and national account support organization. Conducted internal audits and wrote audit reports. Prepared organization for ISO audits. Designed and implemented inbound help desk processes and procedures. Developed hiring process and interviewed personnel for helpdesk positions. Presented at industry conference paper on process improvement programs.

EXPERIENCE CROSS CULTURAL COMMUNICATIONS, Chicago, Illinois Inclusion Coach and Workshop Facilitator, 1999-Current Created and conducted workshops on workplace issues including: gender, race, generations, managing change, client management and the use of inclusion metrics to drive organizational performance.

Lois Bugg Shadrick, Page 2 T&M ENTERPRISES, Downers Grove, Illinois Business Automation and Productivity Consultant, 2003-Current Consult with clients on a variety of business issues that reduced expenses, increased sales, create branding and good will, and design marketing campaign. CHALLENGER, GRAY & CHRISTMAS, Chicago, Illinois Job Search Coach 2012 Lead clients in the design and implementation of a highly effective job search strategy. LUCENT TECHNOLOGIES, Lisle, Illinois New Product Introduction Program Manager, Wireless Customer Technical Support Engineer and Process Manager, International Wireless Deployment Engineer, 1995-2003 Responsible for vender relations, customer relationship management, call center process improvement, program management and team building. Oversaw projects across organizations. Project-managed, tracked and reported on financials for project with $200,000 budget. Developed and implemented Trouble Tracking System utilized within a division of 1000 employees, coming in 50% under budget and resulting in an approximate 25-35% increase in yearly production. Directed wireless phone system installations in USA. AT&T, Lisle, Illinois and Morristown, New Jersey Wireless Deployment Engineer, Senior Internal Auditor, Sales Account Executive, National Sales Support Consultant, 1987-1995 Effectively prepared company for ISO 9000 Certification, also developed disaster recovery plans for the AT&T long distance network and external customers including Comdisco. Implemented and managed wireless phone system installations in Asia and Latin America. NASA JET PROPULSION LABORATORY, Pasadena, California Software Programmer, 1985-1986 Created and translated software programs in support of the non-manned space missions and science experiments. EDUCATION Northern Illinois University, Dekalb, Illinois MSED, Foundations of Education, May 2010 SOUTHERN UNIVERSITY, Baton Rouge, Louisiana B.S., Electrical Engineering, minor Computer Science, 1986 PROFESSIONAL DEVELOPMENT LANDMARK EDUCATION CORPORATION, Chicago, Illinois, Team Management and Leadership Program, Wisdom Course, Curriculum for Living, Former Introduction Leader. ToastMasters International - CTM designation CERTIFICATIONS LUCENT TECHNOLOGIES, Murray Hill, New Jersey, Employment Recruiter Certificate, 2001 STEVENS INSTITUTE OF TECHNOLOGY, Hoboken, New Jersey, Professional Program Management Certificate, 2000 CROSS-CULTURAL COMMUNICATIONS, INC., Chicago, Illinois, Diversity Education Facilitator Certificate, 1999 COMPUTER SKILLS Microsoft Office Suite, Microsoft Project, Lotus Notes, Timeline, FORTRAN, PL/1, BASIC, Primus, SQL, Remedy