Today's Flash Back Friday comes from Episode 180, originally published in October 2013. On this 10th show, Jason Hartman interviews author and leadership expert, Doug Conant on the topic of leadership models. In Doug’s book, Touch Points: Creating Powerful Leadership Connections in the Smallest of Moments, co-authored with Mette Norgaard, the small daily interactions that many view as interruptions are described as the greatest leadership opportunities in business, or touch points. These moments can be used as a method to promote the company’s values, purposes and agenda, while bringing about higher employee engagement and winning in the marketplace through improved growth. Touch points involve using the head, heart and hands to connect with and transform employees through listening, understanding and helping people advance their interactions in a significantly more effective way. Doug explains the “contribution profile,” which is asking, “How can I help?” Practitioner Douglas R. Conant delivers a critical and transformative message for today’s times: Anyone, anywhere, can expand their influence and improve their results. Appointed President and CEO of Campbell Soup Company in 2001, he was the 11th leader in this iconic company’s 140-year history. Under Conant’s leadership, Campbell reversed a precipitous decline in market value and employee engagement — with much recognition since, including the prestigious 2010 Catalyst Award. Website: www.ConantLeadership.com