It's very possible your agency could have an incivility problem and not even know it.  What might seem like a harmless conversation to you could be a big deal to someone else. Getting a handle on this type of behavior should be at the top of every agency owners list. It could be as simple as creating an environment that is equipped and prepared to handle different opinions with respect.  That’s why I assembled some of the best leaders in the industry whose mission is to figure out the best way to include everyone.  I talked with Alex Dopazo, Quincy Branch, and Whitnee Dillard about how long we have until it's too late. P.S. This is the one place every opinion is encouraged. t.